The torsion spring broke. I called B & C Garage Door and they were able to set up a service appointment quickly and gave me a fair price on the repair over the phone. I chose to replace both springs. Chris did the work and he was great! He took care of the repair, and he took the time to check the garage door and its mechanism to make sure nothing else was a problem. I was able to ask him questions about the work and he gladly answered my questions. Very friendly and cheerful person! I highly recommend B & C Garage Door and I will call them again for any future repairs. read more

Fast response to my broken garbage door spring. Called Friday night and came out 1st thing Sat am. Happy repeat customer!

Experienced professional, available during an emergency and fixed my garage door springs effectively. Gave me advice on maintenance as well. read more

One of the springs on my garage door broke this morning. I called B & C and they were able to give me a price over the phone, no BS about they have to come out and give me an estimate. They showed up in less than an hour, replaced both springs for much less then the ruff estimates I got from some companies. It turns out I used they 10 years ago for the same thing. I HIGHLY HIGHLY HIGHLY recommend them for any garage door issue you might have. read more

B&C has been my go to several times. They even come out on Saturdays. They have replaced an opener, added a keypad, and today replaced a spring for me. All at reasonable pricing and very quick response times. Rich goes the extra mile for his customers, today he oiled my garage door parts to keep it running smooth and quiet. Won't use anyone else. Highly recommend. read more

One of the springs in my garage door snapped, and my wife laid down the deadline for me to get it fixed. I sent an email to Bruce at 8:30am, and he called me 15 minutes later. His partner, Chris, was at my house about two hours later and done by about noon. The price was exactly as expected--an excellent value for the service and responsiveness. I would definitely use their services again!! By the way, I made it way before the deadline! Happy wife, happy life. read more

We have an older heavy wooden garage door. Spring broke and cables came loose. Called Chris yesterday and Rich came out today (Saturday). Very skilled and knows his stuff! Reasonably priced and we learned a few things too. Highly recommend! read more

Our spring on the garage door broke this morning. Contacted B&C Garage Door, Garrett answered and said he could stop by in less than 2 hours. He was here on time, friendly, personal and professional. Quickly he fixed the door, for a fair price, gave us a warranty and receipt and was on his way. Would definitely do business with B&C again. read more

Excellent service! Garrett answered my call, he was able to give me a quote for what I needed done which was a broken spring. Much more reasonable than other companies that I called who wanted to upsell me on things I did not need. He showed up, fixed my garage door springs in 15-20 minutes and it now works perfectly. Thank you Garrett! read more

Rich took a house call on the weekend and was there within the hour He went above, and beyond expectations, first fixing the primary cause of the garage door malfunction and then oiled all the hinges and fixed the bent track. Overall great service at a reasonable price. read more

On time, quick response and thorough work. Recommend this small business to those that need help.

Very prompt and solid service. Honest and reasonable pricing. Highly recommend. Will definitely use again and refer to others.

Had a broken spring on the door, called, they said they would have someone out within half an hour AND THEY DID! Door was fixed in less than a half hour and reasonable pricing. Can't say enough good things about this company and would recommend them to anyone whose door won't open! read more

B&C were amazing! They answered the phone call quickly and we were able to have come out the same day and repair our garage door. They worked quickly and finished everything without issue. They are truly and amazing company to work with and answered all my questions completely. Don't even question the idea of not using them, they truly a five-star company! read more

The garage door has broken twice after install 5 years ago. Not recommend his service.

Both garage opener units died on the same day right before New Year. I called on a Sunday evening and they answered the phone and at 9am that Monday, Rich was at my door. He was friendly, knowledgeable and by Tuesday we had the openers we need. His communication was great! He helped us program the doors to our phone and helped us get the right external key pad and key fob as well and made sure our cars worked. Awesome service! read more

Came out same day, in person diagnosed it was actually an easier fix than what was thought over the phone so charged less (different/cheaper part). Hard to find honest shops like these, but this is one of them. Thank you Chris for the help today! read more

Came and repaired my garage door quickly (same day) at a fair price. Highly recommend.

Responsive at a great price. Looks like another great review for B&C garage doors. Our spring on our garage door broke. After searching on-line I found great reviews for B&C garage doors. The cost to replace the two springs was $400. I contacted Door Doctor in Pleasanton and was quoted a price of $425. Precision Garage Doors of the East Bay quoted me $575.70 plus tax, plus a $34 travel fee to our home in San Ramon. I called B&C at 11:19 am and they scheduled the repair for after lunch. The service provider was prompt and completed the repair in less than an hour. Highly recommended. read more

This is the second time I've need garage door service and I can not say enough good things about Chris!!! We have an older home (and older garage door)...the first time our coil broke. Chris came out that day and replaced them. He was very friendly and knew exactly what was going on. Today was no different. Our cable came off and he noticed it was fraying. Chris replaced it and adjusted the garage door and got it up and running in no time. Again super friendly and knowledgeable. I so appreciate the great service!!!! Thank you!!!!! read more

Once again, B&C exceeded our expectations. Our garage door separated from the railing, rendering it inoperable. We left a voice mail on B&C's office line and, within minutes, Garrett called us back. We explained the problem and he promised to take a look at it within the hour. Not only did he arrive promptly but, assuredly and with little fanfare, he diagnosed the problem and quoted a price to replace the spring. Unlike too many "professionals", Garrett did not have to order the part, come back in a week, blah blah blah. Rather, within two hours of our initial phone call the job was done, payment was made, a warranty was put in place, and he went off leaving us satisfied and happy. One less contractor nightmare...for which we are grateful and loyal.. This is the third service B&C has performed for us and there's no reason to think it will be the last. Perhaps B&C is not the least expensive player in this field but you pay for what you get and excellence always has a price. Big thanks. read more

I recently had an issue with my garage door opener. Called B & C Garage Door. They were very responsive immediately answering the phone and were able to be at my house to fix the outside key pad on the same day that I called. In addition, they took care of other issues that I hadn't even noticed (a broken roller and squeaky brackets)! However, the initial fix didn't resolve the issue so they came back today and replaced the key (without charging for an additional service call)!!! read more

Great professional service, showed up at committed time and fixed the broken garage door. Very courteous and skilled at the trade.

My home warranty does not cover broken torsion springs, but I still called the garage door company associated with my home warranty for their pricing. They informed me they would repair 4 springs for $900, 2 springs for $500, or single spring for $350. So, I decided to call around to check. What I learned is that the pricing varies - but the "well-known" names that might advertise on TV tend to be generally high, not unlike the company associated with my home warranty company, and they " really encourage" you to replace all springs. Reading other yelp reviews for those companies, it was clear some of them seemed to practice bait-and-switch, and might work on commission, and hence, the pressure to maximize sales. I emailed B&C and got estimates after I sent in photos. Their prices seemed reasonable and reviews good, so I went ahead to schedule. Their charges were labor for $175 (about 1 hour) and $75 per spring - and they did NOT push me to buy multiple springs (although they did say it was not a bad idea after I asked, saying it was really up to me), and mentioned they were salaried. Moreover, Chris, who did the work, was a fountain of knowledge about garage doors and answered questions patiently and in an understandable manner. After replacement of the springs, he inspected the whole door and mechanism, including the motor/chain, and lubed the moving parts. I highly recommend them for their professionalism and quality of work. read more

Thank you to Chris for the excellent and fast garage repair service! Chris was fast to respond, knowledgeable, and patient to figure out the issue. I will be contacting B&C for any garage repair needs that arise for us in the future. read more

We had the best experience with Chris. He was on time, explained the process, and got right to work. He Was friendly, kept the space clean, and did an excellent job installing the new garage door opener. Highly recommend ! read more

Another great experience with B&C Garage Door. They have been my go-to for many years. Called this morning regarding grinding sound and door not closing properly. Sounded so bad that I thought I would need a new door for sure. (The current one is original with the house - 35 years old.) Chris was at my front door within a couple of hours. Diagnosed and fixed the issues, which turned out to be minor, and explained everything as he went along. The whole thing took less than a half hour. Garage door is again operating just fine. Thank you, Chris! read more

Called B and C at 9am and within a couple hours they were at my house fixing the broken spring on my door. Price was decent for the emergency repair. I would definitely use them again. The tech was cool enough to show me how to hook up my wifi to my garage door in order to open the garage from my phone. Cool!! read more

I called B&C Garage Door when my garage door wouldn't open more than a few inches, and we couldn't get it to open any more than that. Chris told me over the phone what he thought the issue was and arranged to come out to repair it first thing the next morning. The issue was a broken tension spring, just as he had thought it would be. The repair was done efficiently and for a reasonable price. I will definitely be calling B&C for any future garage door repair needs. read more

I see why this is a 5 star company! My neighbor previously used this company & referred me to them when one of the cables on our garage door began to fray. I called & left a message Monday morning & received a call from Eric shortly thereafter. He was polite & asked what the issue was. He said he could send someone out later the same day, which is almost unheard of these days. Unfortunately, I wasn't available that afternoon, so we set up the appt. for the next day between 10-12. Chris arrived right at 10:00. He couldn't have been nicer. He replaced the cables & tightened the spring & bolts on the door in about 30 min. and the fee was very reasonable. It made my day! I highly recommend B & C Garage Door!! read more

I have been using B&C garage door for the last 15 years. They are always prompt and reliable. The people that come to service are always very nice and get my problem resolved. I am most appreciative that they can come within the same day normally. read more

B&C did a great job at fixing our garage door! I called and Chris came within a half an hour to fix the broken springs on the door. He was very nice and we appreciate the quick fix that he did. We would recommend B&C Garage Door and will definitely call them the next time we have any garage door issues. read more

The least professional company I've ever interacted with. Came out to repair our garage door and the repair man was exceptionally sensitive. She told him that the garage door was broken and you could simply lift it up by hand, which apparently was too difficult to handle. Got a call that we would need someone else because she was rude to the repair person. Without being given any specific examples I was denied service by this company. Be very careful when calling them for help. read more

YELP definitely helped with this disaster!! Came home and the garage door was dead....hubby saw the spring was in 2 pieces. We wanted to see if it could be repaired, and not replaced. Did my due diligence, and called the only 5 star shop that did repairs nearby. Garrett was here in 15 minutes (I know this was partly luck) and assessed the situation. I was so pleased he had the parts on hand. He was professional, friendly and fast. He explained the work and what it was going to cost. Replaced the spring and gear and sprocket assembly within the hour. We highly recommend B & C for prompt professional work at a fair price. read more

Having your garage door spring snap late on Friday afternoon before a holiday weekend is not ideal . . . some places had closed early for the holiday. Some don't work on Saturdays or the weekend without exorbitant after-hour rates. "Can you wait until Tuesday?" I had no idea that opening a garage door with a broken spring is pretty much impossible. I called B&C (the Walnut Creek number from the website 925-935-3468) and was told he could come Saturday morning and quoted a very reasonable charge for the spring replacement. The guy who came out (sorry, can't remember his name) was very efficient and gave some good tips on regular maintenance. I also had him replace the original rollers (~22 years old) with new nylon ones which made a significant improvement on noise when the door opens and closes. Highly recommend these guys. read more

This is the definition of great service. Chris took care of my parent's garage a few hours after they called it in. Some highlights: 1. Extremely informative and honest on the phone 2. Punctual and friendly 3. Well priced 4. Thorough experience - checked the other garage door as part of the service 5. Deep knowledge of garage doors and repairs for new and older homes. Very happy and lucky to have come across this company. read more

Outstanding! It's no wonder these guys have so many positive reviews. We called at 8 AM and they had a tech (Chris) out to the house by 10 AM. The gentleman who I spoke to over the phone listened carefully to my problem and gave me a quote of $95, which is just for a service call. He assured me that it was a common issue. Our garage door rail shifted slightly because the ground moved. It caused a bolt to pop out and one of the brackets holding the rail to the wall was out of alignment. It's not a good idea to leave it like this, since it could stress other parts in the system. Chris was extremely professional. He diagnosed and fixed the problem in about 30 minutes, which involved sawing off the bottom of the rail to get it to line up properly. Then he put in new bolts. DH monitored the whole process and said that Chris was "very efficient". This company also offers a 30 day warranty on labor. The price was paid (by check) was exactly as quoted. I think it was very reasonable, given they had all the right equipment and got it fixed fast. Highly recommended! read more

Thanks to my fellow Yelpers, I called B&C early today because of the disaster I called my garage door. We had Costco install it 14 years back, and we have had issues with it on and off. My husband was able to fix what he could and it held out - until today. My husband had to rush off to work, so I manually closed the door. As I closed it, the bracket connecting the garage door to the motor almost entirely ripped off the door. (GASP!) I was in a panic, and obviously I don't want to get a new garage door since it still is a relatively young door! Chris came out, took one look, and knew it was a Costco product/install. He explained the door should have been reinforced with another piece so it won't rip out the way it did. He checked the motor and adjusted the force censor. He tightened screws along the way. He fixed the bracket. Checked the springs. All while explaining things (and me taking notes to email off to my husband). I called them at 7:45am, he was out here at about 9:15am and done in less than an hour. He charged me a very good price and I am so happy with the honest work he did. Thank you so much, and I encourage other Yelpers to call them for help. read more

Your number is out of service; if this is just a mistake, I would be happy to update / remove this review.

We originally found B&C through a former property manager. They came out fast and did the good job on the rental. So I decided to give them a call when the garage door on my home stopped opening properly. The owner immediately diagnosed the problem on the phone (broken springs) and sent someone out later that day. He spent an hour doing the repair and the door now works better than ever. I had done a little price comparison research (trust but verify), and the cost for both the service call and the repair were very competitive. In sum B&C is a really great local service provider. They are based in San Ramon, so service in the tri-valley area is very fast. The only minus is that they don't accept credit cards - I know margins are tight but this policy is a bit retro in the modern age. read more