Don't like to leave bad reviews but... We are traveling…read morecross country and the AC froze up so needed service to clean/check unit. I called to see if they were able to take care of us. Was told "Josh" was not at desk and would call back. Never heard from him but we stopped anyway - bad move on our part 2 hours later - to be told Josh, was as lunch .They had to wait to hear from unavailable "Josh". We left. Got it done in Springfield and that biz couldn't have been nicer.

I took my camper for a full inspection prior to heading to Louisiana for hurricane relief work…read more Josh assured me they had checked every appliance. Paid $355. Arrived and hooked up the water....massive leak in back of the camper. I had to dry camp the 18 days. Returned the camper to Bourbon RV for repair with the assurance there would be no labor charges due to them missing the leak. The water heater was the source of the leak. This refuted the statement that "all appliances were in working order". Prior to picking up the camper, Josh assured me that he had personally checked everything including the tires. When I picked it up, there were labor charges on my bill. Josh removed them at my insistence. I paid close to $1200. On my way to do hurricane relief in Georgia, there is an issue with the tires?! I've been stuck here 6 days while a repair shop worked on it. Three out of four tires were not seated tightly on the axle, and were 18 lbs lower than prescribed?! All this to say that the lack of integrity and good service at Bourbon RV is shocking. DO NOT USE THIS COMPANY.

Thank you to the folks at 3R RV! After being on the road for two months and taking our travel…read moretrailer into the dealer in Indiana for warranty work to repair our water heater, it wasn't fixed! 3R RV was able to fix it for us because the technician at the manufacturer failed to open the water valves after their repairs. As a result we had no hot water. We had three weeks left of our trip and we called 3R RV Service for help. They took us in within three hours and solved the problem. Lucas even took the time to point out some maintenance areas we needed to be aware of for the future. What a wonderful group of people, friendly, helpful and knowledgeable. We were so very grateful to have had their assistance.

Outstanding customer service, flexible scheduling, top notch craftsmanship, and reasonable price…read more Over the years I've had my coaches repaired by Lazy Days, General RV, and Camping World, but none hold a candle to 3R RV. In fact this time the repair 3R did was for one Camping World did 2x previously on this coach and couldn't get it right, 3R got it done better in one shot! And now I know they have a store full of parts and accessories; I'll be going here to get what I need.

Knowledgeable, efficient competent mechanics in everything they do…read more Everything I break they fix what more can you ask?

From the owner: Truck Repair, Diesel Engine Diagnostic and Repair Services, Transmission Services and Repairs,…read moreSuspension Service Repair and Alignment, Specialty Parts and Service, Parts Sales OEM and Aftermarket, Coach Repairs, Bus Repairs, RV Repairs, Camper Repairs.

I was supposed to get repair on my RV in June. I did not hear from Doug until I called him in…read moreAugust. Finally in September he got back with me only to be a no-show several times. He would not communicate with me unless by text. I venmoed him $380 plus $41 to replace a faucet. He would not get in touch with me and after 6 weeks his wife called left a message and wanted to know when they could come and put in the faucet. I told him that I had to pay daily for leaving the RV out and not being there with it. It did not matter to him. His workmanship and customer service is very extremely poor unless you have money to throw away and time to wast e. Then don't give your business to on-site RV repair LLC. Doug is the most unreliable person I have ever known and a big rip-off I I would give this no stars but that's not an option

I trusted this owner (Doug) with my motorhome. I have worked with him on previous occasions without…read moreincident. For this specific service, he was supposed to repair my rv's water heater. During this process, he not only did not fix the issue but also completed flooded my class A motorhome....not once but TWICE on two separate days. By this, I mean there was pouring water out of my basement compartments on both sides of my motorhome from back to front. There was even standing water in my motorhome's basement compartments. I attempted to reach him multiple times about this issue over a number of days. He wouldn't return my calls. Then, he blocked my number but accepted calls from my business phone. He finally came back to "fix it" and flooded it AGAIN! Now, I'm sure I have water damage and mold growing from my motorhome being completely flooded TWICE and the water sources in my motorhome do *NOT* work at all! This includes my sinks, toilet, shower, etc. So not only do I not have hot water...I don't have any water at all now! I live in my motorhome full-time, so this is a MAJOR issue! Yet, even though he refuses to speak to me about the flooding, he still charged me over $300 and blocked my number. In addition, he didn't show up three separate times to do the repair when he said he would be there. He no-called/no-showed all three times and wouldn't answer or return messages on any of those dates.

My first time owning an RV, I got a bad lesson on the black tank, the previous owner left my tank…read morevalves open which meant I would have a very bad and nasty situation. The park manager referred me to this repair shop. They took my call in the evening and he discussed all the options. I went with automatic dump valves. 2 days later, they had to order some parts, they came out, installed everything, the price I felt was very good! I now have them on my speed dial! I was impressed by the work, the price and friendliness!

From the owner: No matter where you've set up camp, we'll be there to provide exceptional service for any issues…read morethat arise with your vehicle.

This man came out found my problem in minutes. He did a complete repair on it and everything is now…read moreworking properly.. I cannot say enough on how wonderful the gentleman was that came out and took care of our problem . I highly recommend him to anyone needing repair on their RV or trailer.

I would never call them again Told them I had a problem with my window leaking said he would call…read moreme never did called back three times did not return my calls found a way to text him said would call me in the morning no call back I don't appreciate being lied to. I had a business for 30 years. I never lied to nobody. If I said, I would call back that's what I did Don't waste your time with this company

Kevin over charged us for his initial service saying that he was also including in the charge the…read morelabor cost for putting a new awning onto our RV. when we decided to go with someone else, he refused to give us a refund. he is not an honest person.

Jeff was amazing. We had no power for 2 days due to a neighbors dog chewing our 30amp cord. I tried…read moreto repair it but there were more issues than we could see. Jeff responded right away when we contacted him and arrived on time the next day. Communication was perfect and timely. He worked so hard in the Florida sun and heat. We were so impressed that we had him install a new kitchen faucet for us. Pricing was fair and reasonable. We will definitely be using Jeff again when more issues arise.

Had my water connection hose break off so my water had to be shut off till fixed and my awning arm…read morehad bent and was waiting on part to fix-Tracy was able to come that day (he fit me in)to fix my water and the arm part had come in as well--He was quick ,efficient and price was very very fair as he doesn't try to gouge you like some!

Fantastic people! Figured what my problem was, got right on it, fixed it! Tracy , the owner went…read moreout of his way, introduced himself to me, I knew I could trust him. He does all my RV work! AA++

I was passing through MO from Florida and while traveling radio, back up camera and refrigerator…read morewouldn't run on propane. During the night the CO alarm went off. I texted Matt about 11:00 pm explained everything. He rearranged his schedule came out next morning 1st thing. Diagnosed and fixed. It was the auxiliary battery getting ready to blow. He smelled battery acid as soon as he lifted the lid. Than checked all my other systems. He really saved me a ton of trouble. Great service and what a very nice gentlemen. 5 stars isnt enough.

From the owner: Are you worried that a broken RV might ruin your vacation plans? Worry no more! Our mobile repair…read moreservice is here to help you get back on the road stress-free. If you need RV repairs but cannot make it to the shop, no problem! We will come to you. With our affordable rates, you do not need to stress about RV repairs. Let us take care of it for you.

Great service So far there hasn't been anything that they…read morehaven't been able to fix They always know where to get the parts and they get the job done as soon as they get the parts can't ask for more than that

I started with Randy years ago after getting terrible service from the other two RV places in…read moreEureka, Mo, one of which is still in Eureka and one of which has since moved there business up north to St. Charles. (I can't speak to the one that is currently across from Six Flags) Anyway, he's always been fair, honest and able to fix any issue I've had. I followed him from Eureka to Staunton, even when I moved away from Eureka up to Chesterfield. To me, the customer service and knowing that my camper was in good hands and was going to be fixed properly, is worth the drive. This last fix took longer than usual but I believe they are dealing with finding good employees. I am hoping that the situation improves and that he is able to stay in business. I will continue to have my camper serviced with Hawk's for as long as possible. Thanks Randy!