Products : 5/5 Service: 5/5…read moreValue : $$ High end , luxury items I recommend it for it's quality

Zwillings J.A. Henckels Glass Hazard Disclosure:…read more My experience with this business is a horrible, bad,deplorable, and frustrating experience. This is regarding unsafe Low-grade Cookware Packaging AND Systemic Call Evasion, and Portal Deception. Their portal for reporting issues is a hilarious joke, they don't respond to the portal. J.A. Henckels and Zwillings and their representatives does not respond to phone calls, and portal, it is extremely difficult to reach this company after you make a purchase. My shipment arrived damaged on arrival broken glass lids all over and through out the box because of extreme poor Packaging and negligence. Henckels, has extremely low-grade manufacturing standards, shipping negligence, and defensive customer service loops operated by Zwillings and J.A. Henckels, I cut my hand twice on the loose glass. Henckels, distributed fragile, uninsulated glass lids packed directly on top and beneath of heavy Stainless Steel Pots. This severe Packaging deficit resulted in the Cookware Lids arriving completely shattered, causing cuts injuries to my hand upon opening the box.It is a complete failed disas. Furthermore, Zwillings J A. Henckels Corporate Management has engaged in blatant misrepresentation and deliberately ignoring my phone calls, and having a computer answer the phone,and I couldn't leave a message. When I attempted several times to report my injuries and hazardous broken glass delivery on arrival, their telephone completely blocked my access, utilizing an automated computer recording and stating that no representatives were available and refusing to accept my messages. The corporate office has since then had the audacity to claim that they received no phone notifications,directly contradicting their own automated call system. In a recent written email response, Henckels, explicitly admitted knowledge of my hand injury and conceded corporate liability by stating they will use better care in their Packaging in the future yet they still willfully demanded that I, the injured victim clean up the debris, and risk getting injured again by glass cuts,Zwillings and J.A. Henckels,is a reckless, cheap, poor excuse, and so called business that actively compromises my safety to cut corporate Packaging costs, I requested that they hire a company that could safely disposed the glassand send the box back to them, and they refused,and are holding my respond hostage until they get the damaged merchandise back to them.I didn't create this Issue. Henckels, and Zwillings did by not Packaging the product adequately for the merchandise Stainless Steel Set to be transported safely to me,they are responsible for their lackadaiscal , cheap and negligent actions. A formal Hazard investigation will be submitted to the Federal Consumer Product Safety Commission to enforce strict regulatory compliance, there is a law against transporting unsafe hazardous materials to prevent myself, mail workers,and garbage em from being injured as a result of their reckless, blatant, negligence and their disregard for my i juries and are trying to coerce me into mailing a severely damaged box back to them, they don't care about me or anyone, their greed has consumed them,all they care about is the money I spent, selfish and greedy. Zwillings and Henckels are refusing to accept responsibility for their own careless deplorable negligent actions. BUYERS BEWARE, YOU COULD BE THE NEXT VICTIM OF THEIR NEGLIGENCE AND BAD FAITH, I ABSOLUTELY DO NOT RECOMMEND.

I love the cabinets we bought from there. They went together quick and the damaged parts were…read morereplaced in a timely manner. We installed ourselves. My only complaint is with the drawer glides. They slide back and forth on the backside and it allows the drawers to come out crooked. It didn't affect the integrity. Just annoyed me

Our sales associate, Lori, truly made our experience at cabinets to go from start to finish chaotic…read moreand very inconsistent. Buyer beware!! We were open with Lori from the get go that we had our own contractor through our insurance company who would install the cabinets and countertops... we showed up to the store with pictures of our kitchen + MEASUREMENTS. Lori constantly asked for different measurements (citing they were incorrect, they weren't) and her 3D pics of our kitchen was always wrong (4+ times she attempted to correct this but couldn't) we were back and forth with her until she OFFERED to send "their" contractor who would charge us $99 to measure but would REIMBURSE us if we purchased cabinets from them. Although we had our own measurements for the sake of our sanity we agreed because we were on a time crunch to get our cabinets installed. Contractor came took measurements (which btw were the same as the ones we gave her LOL) and the day we were set to purchase the cabinets, Lori said she needed more time because after looking at yet another 3D pics we noticed one of the pantry doors wouldn't open, so she needed to revise (surprise surprise)... when we received the final receipt we noticed our refund AND countertop quote was no where to be found. Lori later emailed that she couldn't refund us and to reach out to the manager... update coming..

Had a miss understanding but home co reached out and fixed everything so everything is well nowread more

Very rude workers, they make everything so difficult. I've used their location for quite sometime…read moreand this is the last straw. I am tired of their inconsistencies, they mix up orders and ruined my experience. When I cancelled my POs Lee and Lily tried to contact me to make things "right" but they still messed up.

4 stars for their price (great price for LA area, unless you go OC), cabinet selections…read more 2 stars for their service: they might be too busy many of their sales will only talk to customer in the store and ignore phone calls and emails. The company has two locations one in El Monte, one in Chino. Same price. I went to both locations and the sales manager at chino location was very nice. I really wanted to buy from their location but my contractor didn't want to pick up at Chino (too far), so i had to buy from El Monte location.

Great price and quality of flooring. They also have a good variety of kitchen and bathroom cabinets…read moreas well as one of the largest countertop selection I've seen. Their showroom is very organized.

My husband, baby and I stopped by here one weekend to check out the bathroom vanities after finding…read morethem on Facebook marketplace. I forget the gentleman's name but it was similar to Eddie (sorry if I am mistaken). He was very welcoming. Showed us the stock he had and how the ordering process would be. My husband was very interested in the ramp style sinks which I felt was not splash minimizing. He wasn't convinced I was right until Eddie corrected his misconception. Seeing that we had kids, he definitely didn't recommend the ramp style unless it's for a guest room or we had a cleaner maintaining it daily. The more practice and useful sink is the tradition basin ones. It was nice to be right but most importantly it was backed up by someone who had professional experience. We looked at some hang up vanities and stationary. The warehouse product amount wasn't overwhelming but also wasn't lacking in my opinion. Though we didn't go with them for a vanity purchase due to price, their quality of work on the products looked good. Customer service is great and definitely not trying to up sell anyone here. Thanks again!

Extremely satisfied with the bathtub and drain set I ordered here! Delivery was seamless, customer…read moreservice is outstanding! Great quality items for amazing prices, highly recommended!

Isaac, Austin, and Jay are amazing! My wife and I had to…read moremake a quick purchase tiles/vinyl/grout etc for our adu project today 5/27/26 for pickup tomorrow. During our visit to the store they all each provided excellent customer service answering all our questions and providing input and suggestions. The items we ordered were priced within our budget and great quality. I highly recommend visiting this store and requesting Isaac, Austin, or Jays assistance. Thank you gentlemen for providing an excellent customer experience for me and my wife!

Isaac at Floor & Decor was absolutely outstanding. He was incredibly helpful, knowledgeable, and…read morepatient throughout the entire process. As someone who is completely new to the world of home renovations, I had a lot of questions, and he took the time to explain everything without ever making me feel overwhelmed or rushed. I've been fortunate enough to have Isaac assist me on both of my visits, and each time I've left feeling confident, excited, and very happy with my purchases. His professionalism, expertise, and genuine willingness to help made what could have been a stressful experience enjoyable. Floor & Decor is lucky to have someone like Isaac on their team. Thank you, Isaac, for making this renovation journey so much easier!

Love working with elite stone ! Good quality and good service. If you need a sales rep I recommend…read moreAmmy she is detailed and knowledgeable of her supply

Love this Countertop ! Thanks to Ammy For her help, also for her advice, She is so nice and…read morewelcomes you in the store , with her great attitude , Go shop at the place if you want great stone and also they have cabinets, and don't forget the friendly customer service

I've never written a Yelp review before, but KT truly deserves one. I chose them because of their…read moreoutstanding Yelp reviews, and now I know exactly why they have a perfect 5-star reputation. Kim was incredibly patient throughout the entire project and always addressed any issues immediately. It's rare to find someone so reliable and easy to work with. If I ever remodel again, KT will be my first and only choice. I highly recommend them!

For your awareness, they charge $200 for them to come out and measure your kitchen and that's not…read moreevidently posted in their web page