Recently purchased a used car here for our granddaughter. It was exactly what we were looking for…read moreand the dealer came through on the few things that needed to be corrected . I want to give a well deserved shout-out to Dylan Pack the young man that took my call when I first called the dealer and then to walk us through the process when finally paying for the car. After the dealer took care of the few things they did to the car, Dylan made sure that all was done and then delivered the car to my granddaughter in Nashville. If you see a car you need here at this dealer, look up Dylan and let him help you. He is a very nice young man and can get it done.

AVOID !!! AVOID !!! AVOID !!! This dealership is not bad it is HORRIBLE. They were very nice when I…read morewas buying but literally the day after I picked up a 2026 Hyundai Palisade Calligraphy, I started having electrical problems. I was told by the dealership that they were not going to do anything and I needed to quit being such a baby. If you want a HORRIBLE car dealership you have found one in Cookeville. The car is now being repurchased by Hyundai for less than I paid for it so I will lose money and this dealership doesn't care. If you really want terrible customer service ask for Jacob when you call. You really cannot pick a worse dealership or a worse company (Hyundai) to buy a car from. Best wishes as you have been warned.

Scammed! Be aware the use Simple Interest Loans You think…read moreyou are getting a deal? 6 months in we went to pay off a truck Ithat the price was $27,000 in 2018. They charged us a total of $42,000. Horrible group!​

I was at Watsons Chevy Saturday 3-29-25. I was looking for a suv. The salesman Craig was very rude…read moreto me and two other people with me. He was nice until he found out I wasn't going to take his offer on a deal. He stood up and did a half handshake and walked off. I don't recommend Watsons to anyone. A dealership is only as good as the employees make it! Joyce S.

I bought a brand new Nissan Versa S manual from here and my experience was above all expectations…read more I went through cars.com so my price was already negotiated. I am from California and worked with my sales guy Lance and he went above and beyond to get my car I wanted. I drove from California to Tennessee to pick it up and drive it back in hopes there would not be any tricks or scams. Much to my pleasant surprise, there was NONE and everything was cut and dry. My interest rate on my loan was even lowered than pre-negotiated which was nice. I was very skeptical coming from the other side of the Country to buy a car but the entire process was very upfront with no hidden markups or hidden upgrades I did not want. Thank you to Lance and the Nissan team there for making this a trouble free comfortable experience. I love my car. I am certainly recommending you guys to my friends, family or my fellow Yelpers! It was certainly worth the long drive for a great buying experience. I will definitely be buying from you guys again in the future.

This is an update from my post of 5/13/26. Ok, after SIX weeks, this dealer finally came up with…read moremy forms that I signed and am legally supposed to have copies of anything I sign, pertinent to the purchase of my used car. I finally had to resort to threatening them with having an attorney send a demand letter for the pages. The people at Nissan of NA told me I would have to send this letter to THEM!!! And, they mad it abundantly clear they would do NOTHING to help me with the dealer as it was privately owned. So, getting the pages from them, including the CARFAX report upped this review from * to **! Still not good, but when I finally put the need in words the sales manager could understand, it went from "we don't do this" to "we shred these forms" all of which I know is bogus. If they are legal forms, acknowledging I understood the purchase, they cannot shred them. So, I told him "If you buy a house, you get all copies of pages you signed, including ones you put your initials on every page, even blank ones" therefore, you have them and you will give them to me. Bottom Line: I finally got the CARFAS and TEN pages I signed! And, I no longer have any reference advertising the dealer on the back of my car!

Scott from here will sell u a bad car. And the whole time knowing it's a bad car while filling out…read morethe paper work. Got my car in October and it's January now and I have only got to drive it for less then a month

I just bought my second vehicle from these guys! They have went above and beyond to help me find…read morethe vehicle I needed both times. Brian, Logan, Jeff, Jesse , the whole staff, even the guys that stayed late in the snow and cold to detail the car and get it ready for me, they were all there for me and helped with my purchase. I will definitely buy from them again in the future. Can not thank them enough. You guys are awesome!! Julie S.

We recently moved to Cookeville and wanted to buy a RAV4 locally. We worked with Jennifer and…read moreafter we got situated here went in and ordered a RAV4. We knew it might take awhile but after a little over a month, Jennifer texted us to say that they received one that was very similar to what we ordered. She got us lined up for a test drive and within a couple of hours we drove off the lot with our new RAV4! Jennifer went above and beyond to help us be able to purchase this one and was extremely friendly, efficient and helpful every step of the way for my wife and I! Jane and I would like to again say thank you to Jennifer for everything she has done! We will definitely buy from her and Cumberland Toyota again! If you are in the market for a Toyota, we highly recommend you stop in here and ask for Jennifer Marshall!

I've been having electrical issues with my 2005 Tacoma. I typically take my vehicle to an…read moreindependent mechanic due to cost, but I chose the Toyota dealership because I expected an accurate diagnosis and repair done correctly the first time. After two days in and a $200 diagnostic fee, I was informed that my aftermarket stereo--installed and functioning without issue for 15 years--was causing electrical feedback and was responsible for the problem. I was also told that the issue could not be repaired. During my discussion with the technician, the explanation was obvious he didn't know what he was talking about. I took my truck to a stereo shop. They quickly determined that the actual problem was a failing starter. Once the starter was replaced, the electrical issue was fixed. Two months later I still haven't had the problem.

The service department was very helpful when my Toyota Sequoia ball joint broke off at Wendys. It…read moreis a known problem that has been recalled yet happened again and was up to me to repair it. Chevy was close and the price was not cheap, but neither was their work. They fixed it and put me on the road. Thanks Guys

Called to make an appointment and they wanted $238 just to "diagnose" and it didn't go towards the…read morerepair, just to check the code. So took my business elsewhere and glad I did after reading their reviews.

Took our 2025 Honda pilot in to the service dept because air conditioning blower kept going on and…read moreoff. This had happened right after we bought the car new, last year. They replaced the blower. Now a year later it is going out again. The service guy said it was working fine. There is some thing wrong with it as it is hit and miss as to whether it is going to stay on. We paid for CAR DOC and the service guy said, " just bring it back if it happens again." Then he called my husband an "old man". Rude and implied we were lying about the faulty air conditioning blower. Lousy service and will never deal with Cookeville Honda again. We were told the service mgr would contact us. Never happened

got an oil change and tire rotation. received multipoint…read morechecklist. engine air filter and cabin air filter passed inspection. car is a 2024 but I've never changed the filters based on checklist. I bought filters and changed myself--astonished to discover filters so dirty they turned out to be hurting gas mileage. after talking to the manager he didn't attempt do or say anything to keep us as a customer. he only said he'd take care of it by talking to the service tech. can't trust them: Beware!

Mark Shirk, was my sales person. He has integrity and will help you in your purchase. The customer…read morecomes first. He is a fine and honest man to do business with. I would recommend him for all vehicle sales and he is the most knowledgeable about the vehicles he sales.

Mike in Service dept. was efficient, friendly, and knowledgeable…read more He communicated with me progress of the repair, and I felt informed. His welcoming and friendly attitude was great!!! I'd recommend to everybody.

My wife and I have been looking for a truck for a while and had been to several dealerships in the…read morearea. Of those, Cookeville Ford had what we wanted at a good price and pretty awesome sales folks. At no point were we pressured into a purchase and at no point did we hear the infamous line "what will it take to send you home in this vehicle?". David Nelson was awesome and informative. He's an honest man that isn't afraid to say if he doesn't know the answer to a question. Highly recommend you ask for him. The sales manager was willing to negotiate a fair price based on NADA value and still leave reasonable profit for them. The negotiations were actually fun. The best part was that the used truck we got came with LIFETIME Power train warranty through the dealership. We were presented with an itemized list of what was covered; no sales pitches and meaningless buzz words. A full detailed itemized list. The finance manager was very nice and wasn't pushy at all. My advice with any car purchase: go in knowing what you want, know the NADA value of the exact vehicle, be prepared to negotiate (I swear it isn't bad, just have fun with it), and be prepared for them to try to sell you extras. I recommend watching videos by Kevin Hunter online before making any purchase. TL;DR: We would buy from Cookeville Ford again.

On 03-06-2026 my wife, and I purchased a new Lincoln…read moreNautilus from Cookeville Lincoln in Cookeville Tn. We purchased a prepaid service plan and the finance manager explained that they would come to our house and perform the regular services as part of the plan. I called yesterday to schedule the first appointment and was told by the service manager that I lived 8 miles to far for the home service, I asked to speak to a manager and was referred to Paris the salesman who sold us the car he proceeded to read us the fine print, I reminded him of what was agreed upon, he said he would have someone call us. I received a Call from Devin who said he was a service manager, I explained our purchase of the car and their promise of service to the home. Devin explained that the promise was made by an employee that no longer works for the dealership and the agreement so we no longer have an agreement.