1. B & M Plus

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    Coldwater, MI

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    B & M Plus

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - B & M Plus

    Routine automotive maintenance

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    7 years ago

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    US 12 Auto Repair

    US 12 Auto Repair

    (6 reviews)

    I took my truck in because it was leaking oil. They replaced the valve cover gasket, called me up…read moreand said my vehicle was done. I drove it home and it was still leaking oil. I immediately took it back they looked at it again, this time they told me there was a crack in the valve cover itself. Why they didn't catch that the first time I don't know. So they put new valve covers on. They charged me $700.00 labor both times, first to change the valve cover gasket then the second time to replace the valve cover. They should have replaced the cracked valve cover the first time when they replaced the gasket. I felt they should have discounted some of the labor on my second trip there. I didn't expect them to do it for free, but to charge me $700.00 both times was ridiculous. I will never go back there and I would not recommend this place to anyone.

    I had an appointment for two vehicles one at 9am and one at 11am for front end alignment. I dropped…read moreoff my truck at 8:45 and the attendant said he had to finish a quote and then would start on my F250 I took my dodge caravan there at 11am and to pick up my truck and they were just getting started on the Truck. They said that they had more important things to do first. I waited until 1:15pm they said it was done. I changed my van to another day. when I got in my truck either they were vaping or smoking marijuana by or in my truck it reeked. I had to drive home with my window. When you get the alignment done the steering wheel is supposed to be straight mine is about 10 degrees off. When I went back to my van, I told him to take my van off the schedule. I explained why he said that no one would do that. I explained that I have Astma and would have to get the inside detailed. He said he would get the Lysol I told him 3 times the truck wasn't here when he came outside to spray the lysol he said the truck isn't even here, I said I told you that. He told me you bring your truck back and I will f....ing fix it. I would not use them or recommend them to anyone. the worst customer service.

    Muffler Man

    Muffler Man

    (2 reviews)

    We needed our rear brakes done and initially they said the calipers needed to be replaced. However…read morethey were able to clean them and found that they did not need to be replaced, saving us almost $300! Five stars for honesty and integrity. Five stars for timeliness in doing the repair. Five stars for professionalism and customer service.

    If I could give this shop zero stars, I would…read more I took my truck in for a tune-up and paid $924.00. When I left the shop, my brake pedal went straight to the floor. I immediately turned around and brought it back. After looking at it, they told me I had a rusted brake line. I don't believe that was the case. They had been working in that same area, and I believe the brake line was damaged while they were servicing my truck. To make matters worse, the tune-up itself was not done correctly. My truck still doesn't run right. I took the truck back so they could make it right under their 2-year parts and labor warranty, but I got no help. I dropped it off at 7:00 a.m., left it there all day, and when I returned, they told me they couldn't get it in and said, "Try again tomorrow." That's not standing behind your work or honoring your warranty. I can't help but wonder what would have happened if I had told them I couldn't pay the $924.00 bill when I picked it up last Friday. I'm sure they wouldn't have accepted that excuse, yet they expected me to accept theirs. Based on my experience, I cannot recommend this shop. I expected quality work, accountability, and customer service. Instead, I left with a brake problem, a tune-up that wasn't done right, and a warranty that, in my experience, meant nothing. Please beware of this shop. My experience was extremely disappointing, and I would strongly recommend thinking twice before trusting them with your vehicle.

    B & M Plus - autorepair - Updated July 2026

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