Purchased and had a heat pump pool heater installed for our in-ground pool. Joe was excellent to work with from start to finish on the mechanics of getting it ordered, getting it delivered and then scheduling the installation and the electrician. From the time we ordered until installation was complete was less than 3 weeks. Lee, the installer went above and beyond by helping identify an issue with the pool lights. I highly recommend BM Wemple for your pool needs. read more

B M Wemple Pools - Pool Cleaners Near Me - Oviedo, Florida

What a disappointment in a pool company. My motor went out on the pool pump. They came to fix it and the guy that installed the new one, stated that it may be defective. He said call to call the next day if was making noise still. I called the next day and a guy came out. He was not friendly at all and he said that there was nothing wrong with the pool pump. He said he was gonna put in for a new one.2 weeks later. He comes back and he just walks in my backyard without any notification that they were coming and walked through my screen house without any permission, he was very mean to my wife. He changed the pool pump and then they charged us $99 for a service charge which it wasn't even my fault because the pool pump in the first place was defective. Never got my money back. Bad customer service bad attitudes never use them again. read more

This is probably the worst experience I've ever had with a contractor. I hired them to take care of a pool at a house I bought, but wasn't living at yet. When I moved in on October 9th, after they supposedly serviced the pool 3 times, it was absolutely disgusting with debris all over the bottom of the pool. When I brushed it to try to clean it up the whole pool turned cloudy where you couldn't even see the bottom. The next week when the technician returned he looked surprised someone was living in the house and it was pretty apparent he was just showing up, filling out a service card, and then leaving. I asked him to explain how my pool valves worked and he just said "well everything is working so you don't want to touch it". When he left that day the drain was turned completely off and all the suction was going through the skimmer. In the six times he serviced my house he didn't empty the pump pump strainer or clean the pool filter once. They were disgusting with debris and calcium build up everywhere. I emailed the salesman who signed me up explaining everything above with pictures and he never responded. I called the office to confirm my service had been canceled and no surprise it hadn't been. She made me explain everything over the phone even though I told them I already emailed them. She just said "okay you won't be charged for next months service and you and now canceled. Not even 2 hours went by and I had a new charge on my credit for the next month. I had to dispute the charge and a few hours later they refunded the charge. They never apologized for anything and didn't try to make it right. I never judge a company based on an interaction with one individual because there are always bad apples, but I all three of the people I dealt with here were completely unprofessional in everyway. Save your time and money and go with another company. read more

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Awful service and responsiveness. Previous home owners used them and offered to pay for 2 extra months. Apparently weekly cleaning doesn't include vacuuming despite piles of millipedes on the bottom of the pool. I called 3 times. Never got a call back and they won't send someone out to correct it. I just told the original owners to cancel - I'll find someone else. Wish I could give less than a star. read more

@PoolsBm We had Atlas build our pool at our previous home and we were extremely happy with the service. We moved several years ago and been using BM Wemple for pool service. Part of our contract vacuuming is included (for an additional fee), brushing our tiles, maintain our equipment, etc. I can count on 1 hand how many times they vacuumed our pool. I believe that they only put salt in my pool once. The tiles are half a.. cleaned (as you can see from the dirt line and calcium built-up). The manager never returns calls. I had to send them a video several times showing their techs several times not doing their jobs, because he doesn't believe me. They are usually here 15-20 min. max and they leave and they show up whenever they want. Today I went to Pich a penny to have my water tested. Come to find out my pool has no chlorine because it has 0 salt. I checked my salt chlorination and it is not working (I am sure they never cleaned/checked it either). Now I am going to be out $800 for a new chlorinator and install. The pool is out of commission until the part comes, but they are extremely quick on recommending that you need a new filter for an additional fee. The manager the few times I am able to get in touch with him makes me feel that it's my fault that his staff can't do their job and still expects me to pay him the full amount. I feel that I should be reimbursed for all the times they never vacuumed my pool and for a new chlorinator they didn't properly maintain. I wouldn't recommend their services to anyone. https://g.co/kgs/Mc34qq read more

B M Wemple Pools - Pool Cleaners Near Me - Oviedo, Florida

They never gave me a full months service and kept rescheduling. You will have to call to see if anyone actually shows up for your service. I decided to cancel since I never knew if they came or not unless I called. They said they would service for the last month. The new company started today and said I quote "There was no chlorine. Calcium hardness was a little low, ph was a little high. Corrected all. The filter was very dirty" Unbelievable, you gotta be kidding me. Again this is why I canceled and I do not recommend them. read more

Brandon rocks! BM Wemple pools has been cleaning my pool since it was new, about 5 years now. We've had some issues with various pool guys.. and they can change fairly often. I'm leaving this review now because we currently have a great pool guy! Brandon consistently does a great job with our pool. He comes at the same time every week, cleans well and never leaves a mess (with leaves, mud, etc.) read more

So had to further update my terrible ongoing experience. They finally call me back after my last review and set up an appointment to come out. Well they didn't show up on the day scheduled but did come the day after and fortunately I was home! He ordered some parts and about 3 weeks later I call to find out a status and then they come to put the parts in but a different tech tells me these are the wrong parts and orders something else. So then on the third visit the first tech shows back up and after looking at the next parts that were ordered says it doesn't look like these were needed either. After about an hour he comes and tells me nothing was ever wrong with my heater he just had to turn a valve on and he should have checked that the first time!!!! Now they are billing me $400 for parts I never needed!!! read more

We started our progress in April and finalized the end of May. they didn't start building until last week of August & filled it the week of Thanksgiving. in that 7 month process. this company has been less than customer focused, everything is an excuse. A project manager that wanted to argue with you when you asked him a question. I guess it was having a tough time. he quit smoking and drinking so he decided he to take it out on his customers. When I've emails the owner last week and copied several Atlas people his response to his team was, " will someone respond to this gentlemen, and not even address ME or my concerns, or even an apology, I guess It bothered him that i sent him an email. 30 days after they have received all their money and filled the pool. I still have a pile of dirt in my back yard, plaster on my tiles, uneven finish in pool, unpainted pool deck, and nothing but excuses. Their response to the wavy, pitted pool floor is "In regards to the uneven finish that is normal because it is a hand applied product it is impossible for them to get that perfectly flat" When they came to turn on the pool, we pointed out to the guy that there was white plaster all over the tiles and he said, " You can scrape them off with a putty knife" Hello, that's what i paid you 60K for....... the automated equipment we purchased from them, he said you don't need to worry about that. Their Customer service manager Cameron talks down to you. not a person in their organization can or will apologize or take ownership of any of their mistakes It appears it is not in their DNA. I really liked the sales Rep, he was a really nice guy, but I guess they accept crappy craftsmanship and mediocre results. read more

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This company is terrible. I paid for weekly cleaning and maintenance and they never seemed to actually clean. Here are photos of my "clean" pool a day after the service guy came. Not only is it somehow more dirty than when they began but, there was a pile of some substance left on the edge of the spa. Perfect for my 2 year old daughter to go play with..... One week I had someone fill in for the normal guy and he said it looked like the filter hadn't been cleaned in months. Go anywhere else, there are plenty of better options. read more

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Had pool built by Atlas/BM WEMPLE. Great design and fun working with that but..... -Communication is very poor. - Will bully your HOA. Actually have you sign a paper saying that without HOA approval they can come start digging. Was a bit difficult as our community is gated so they were denied access until things got worked out. Took three months. Meanwhile we had a partial hole in the ground. - Landscapers they use are poor. Will move plants and trees and not prop up. Had several trees die because wind blew them over. Also don't care about your irrigation and contract states they don't have too. Had to hire another irrigation company to come reroute and repair lines. - contract says they will repair structural damage to your home, but if it's not structural they won't. So broken window sills, holes in stucco, no repairs. - Will try to get out of doing anything they can. Installed a heater for the pool and spa but without a relief valve. Wouldn't pass gas inspection until one installed. Mentioned it many times. Was finally put on at finishing of pool. Meanwhile the gas permit had expired so had to pay for new permit. Also have a gas fire pit. They installed only the bowl. No burner or rocks which is what we were showed at design. Contract said "fire bowl" so that's all they did. Took a while but they finally added the burner and rocks. - be sure to take several days to read the contract. They will try to get out of whatever is left out. If you're getting tile make sure the contract says and includes grout, fire pit includes burner and rocks, damage include all damage. - have their cleaning service which is poor. Got a salt pool but they continuously use chlorine tablets. They hardly vacuum or clean filters. Last "visit" was they logged in at the gate, pencil whipped the form, but did nothing. Our security cameras showed no one worked at that time. My guess is they do the worst job they can so you get a different service so they don't have to honor their warranty. read more

It's been 10 months and my pool is not finished and I am being threatened with a lien on my house unless I pay. Every renovation was finished poorly and damaged something else on my house or my lawn. They also tried to scam me into replacing a working pool motor. They will not communicate and they will not work with you and you will be left with something that looks worse than what you had. read more

BMWemple have been servicing my pool for 4 weeks. They took over from All Seasons Pools and it's never looked worse. Stains all over and a general lack of pride in their finished product. Then today one of my valves was damaged whilst the tech was here. bMW now want to charge me for the repair and cannot even have a technician out till next week. Nope and Good bye. read more

B M Wemple Pools - Pool Cleaners Near Me - Oviedo, Florida

There is no other way to put this except BMWemple is terrible.. look elsewhere for service. The customer service and management sucks. The office staff sucks and the pool technicians also suck. You finally get a tech that does a great job and they always end up quitting. This scenario has happened so many times They should spend more time on good employee retention instead of pushing new sales contracts. Your just a number with these guys. 0 stars if we could. read more

B M Wemple Pools - Looks like a herd of farm animals went through - Pool Cleaners Near Me - Oviedo, Florida

Note that they never contacted us to let us know they were coming 11/2, didn't show 11/2, was supposed to show 11/3 between 10-2 after we contacted them again NO SHOW! Called again today 11/4 and stated once again that they were coming today. I'm not holding my breath. The excuse this time was that when they opened the part box, the box was empty & didn't have the part. Would've been good to know but I call BS. To be continued..... read more

Nope , never showed up ,never rescheduled missed appointment. any conversations they had about the issue were internal certainly not with me . After initially paying them $99.00 for the first visit they required an additional $35.00 fee for the 4th visit which I did not pay because they did not fix the issue and after not showing up for the that visit they did manage to send me a second request for payment of the the $35.00 for the failed setting of the digital pump timer . read more

Just hired them recently to maintain our pool. They seemed like a great bunch of folks. My main request was that I am informed when someone is coming into the yard. I asked for this on three separate occasions, each time the request was ignored. On the last instance they lowered the water level on the pool below the skimmer but left the skimmer enabled! Since no one told me they were coming, I immediately assumed something had gone terribly wrong with the pool. Meanwhile I didn't realize that they had also left my back gate open. My dog took that as his queue to escape. read more

Terrible service, no communication, it seem the only one who does there job is the accounting department. They bill you right away no matter if they provide a service or not. read more

Big pool remodel. They took our deposit and basically disappeared. They don't reply to texts, emails or calls. When they do reply to one out of ten requests, they blame delays on project managers that don't exist. Its been 14+ weeks and we have nothing. Runaway fast. read more

I contracted B M Wemple (Atlas Pools) in August of 2022 to install an inground pool. Since March of 2023 I have tried to communicate with Atlas Pools to complete the insulation of my pools and finalize all permits on my property. I am told by the atlas employees they can not get their subcontractors who installed the pool to return to the property to complete my insulation. Their exact text is I can't control my subs I can only submit a request for them to come back. They front load their contracts and collect 98% of the contract. They try to make your pool usable so you can't say they haven't completed the job. My pool is not usable due to safety issues with the main drains covers not being installed, missing and broken glass tile. I have been given dates on multiple occasion of when sub contractors are scheduled and the sub contractors either show up unprepared or don't show at all. In the contract I was charge for warranties which they will not be able to honor. I do not recommend using Atlas pools at all. Try to find a pool contractor who does not sub contract the work and does 100% of the work in house. I have tried to get things done through phone calls and text, I went to the BBB, Licensing board, and the office of consumer affairs and still no movement or correspondence from the company. The only recourse you have is to just not contract them to do work and this is why I am writing this review. Please due your do diligence when signing a contract with them and with hold 50% till the pool is 100% complete. I wish I would have done that then maybe they would be motivated to complete the service they were contracted to do. read more

Called B M Wemple to replace a salt cylinder. Pool was working great. They installed the salt cylinder and on their way out they rang the door bell and said "By the way, the mother board went down and needs to be replaced." Pool was fully functional when they arrived. Sent quotes for $5,000. Asked to have the mother board restored to the condition it was in when they arrived. Refused to split the cost to get it functioning. Won't return calls. 3 WEEKS LATER, they answer the calls only to say the part was delayed, they can't find it, all BS. We are sitting here with standing green water and mosquitos. How are these people still in business?? read more

They miss my weekly service once or twice a month. They blame it on the distance of my route. Unacceptable.

Signed a contract with BM Wemple Pools to resurface my existing pool on March 28. After 3 site visits and numerous phone calls, demo began on June 14th with less than a day notice. They showed up unexpectedly the day before but could not gain access. On June 21 the tile install started which went swiftly. No activity since then so I'm sitting 3+ weeks in prime swimming season with an empty, unfinished pool. The office cannot answer any questions and refer you to the project manager who doesn't return calls or texts. Pat, the salesman never once returned a phone call. Seems to me they subcontract out every step of the project so you may as well just sub it out yourself. Having had a pool resurfaced at a previous home, this project should be 3-4 days max. Beyond disappointed and urge you to reconsider if contemplating using BM Wemple Pools. read more

This company does not care about the customer. They are only interested in billing for services not done. Beware of calling them. Do not give them access to your credit card! read more

Please read this review if you are at all considering using Atlas/BM Wemple for any pool renovation projects. We had a straight forward pool/patio addition and went with BM Wemple due to Atlas being our original pool builder 10 years ago. How this company is still in business at this point is mind boggling. They have ZERO communication and customer service. We were told our renovation would start 8-10 weeks from signing the contract. We signed our contract with them the end of April and it is now 20 weeks later, and they have not even filed a permit with the county. We have received 2 partial responses (not actually answering any of our questions) from status update requests promising someone would reach out by end of day and that didn't happen. We have tried dozens of times over the last 4 months to reach the project manager, Pat Rothermel. He is completely unresponsive via email or voice mail. His supervisor Nick Bowers has yet to return a single email or voicemail despite numerous attempts. We have tried to reach both through the office and that has proven to be equally unsuccessful. We have reached out to any and all contacts we can track down within the company and still zero response. Had someone at the company reached out to us and explained there were delays we could understand in today's economy, however the fact that no one will acknowledge and respond to our inquires is completely unacceptable. If you chose to do business with this company, I hope you have a good attorney. read more

3 stars for trying 1 for ability I bought and plumbed a new pool pump myself. I had trouble getting it to prime and I called them. they didn't do anything I hadn't done a doz times but in a couple minutes it was running and I had them move on to setting the attached digital timer then the fun began. After the first two visits it would never shut off , after the third visit it would shut off between 3 and 5 pm for 2 hours and run for 22 hours . Calling them back again, I paid had them $99.00 after the first visit and when the 4th visit was scheduled they felt compelled to charge me a 35 $ service call which I haven't paid. Because when he left a week ago Monday his words " It should come on 9/9:30 in the morning and run for 6 hours ". Again it never shut off , after a couple of days I shut it off and for the sake of it pushed the mode button in the morning and sure enough about 9 am it cranked up but again never shut off . 06/30/21 a no show for a scheduled appointment , because I didn't pay the bill or because they are too embarrassed to show up? I've been shutting it off manually for more than a month , what fun . read more

Do NOT do business with this company. B.M. Wemple has a company wide culture of poor service, lying and disdain toward customers. B.M. Wemple caused a massive leak in my pool while repairing the lights. They refused to return to repair or even examine the problem. Had to hire a third party to fix the leak. My first clue that they are disreputable should have been their reviews on the Better Business web site. Believe the poor reviews. Second clue should have been their requirement to get a credit card number before performing work. Once they get your payment they are gone! read more

This is the worst pool company. I had my pool constructed by Atlas Pools, Inc. (who own B.M. Wemple Pools) and then serviced by B.M. Wemple. Neighbors started construction after ours on their own pool and it was finished months earlier. Then the tech tarnished the new pool finish by failing to keep the water levels correct, which resulted in crystallization on the pool finish. This resulted in the need to acid wash the entire pool to remove. This was done multiple times by this company. During the last acid wash, the workers further damaged the pool by chipping the pool finish. I immediately notified B.M. Wemple of the damage and was advised that it would be fixed. After 2+ years of follow-ups they now have advised that the pool wasn't "under warranty" at the time of the damage so they are not responsible. It was their contracted workers who were responsible for the damage. Warranty has nothing to do with responsibility for the repairs! I advised that if the damage was not repaired then I might have to consider legal action. The representative from Altas/BM Wemple, Bobby, immediately hung up on me. They provide crappy pool cleaning service and their customer service is some of the worst that I have ever experienced. Use this company at your own peril. read more

This company was hired by us to resurface our pool, which cost over $7,000.00. Service, communication and work were all unprofessional and horrible. Start date was pushed back, and it took them much longer to finish the job than it should have, or we were told that it would. It turned out to be a month before it was finished, and all we heard was how busy they were. After the pool was resurfaced, they were to place a new light which was done, but was not secured into the receptacle, the controller for the lights was left in the flower bed unsecured, and when we called them to fix it, they treated us like we were being done a favor. After the fire up period by Wemple/Atlas Pools, our regular company Pinch a Penny (PAP) was providing weekly maintenance and reports were being sent in to Wemple as required. PAP had a very hard time getting the PH balance back as Wemple kept adding acid to the pool and not doing anything else. Eventually there were brown spots in our pool, which we reported to Wemple, they supposedly had it fixed while we were out of town, but the spots are still in the pool. And once again PAP reported that the PH level in the pool was terrible, as Wemple just dumped a whole bunch of acid again in the pool, which made the stains worst because we have a pool heater which has copper in it, so there was more metal leeching into the pool which probably made the stains worst. No-one called or checked to find out about the heater, even though it is right next to the pool pump and was running. PAP has been trying to balance the chemicals in the pool ever since. THIS WAS THE WORST EXPERIENCE we have ever had in the 17 years we have our home and have been dealing with service companies. Beware if you are thinking of hiring this company for any work! We are going to report this company to the Better Business Bureau! read more

If you like a pool that looks like Pea Soup, this is your company. They don't return your calls and really could not care less about their customers. This company really does need to put some effort in to customer service if they are to succeed. read more

We had a screened-in pool added to our back yard five years ago. We have a child with special needs, and the design team did everything they could to make sure the pool would be perfect for my family. It turned out being better than we could have ever dreamed. The service folks have been taking care of the pool ever since, and other than some issues with our solar panels, everything has been very manageable -- and even with the solar panels, the team has been very helpful and responsive. I would definitely use them if I were looking for a pool again. read more

I was extremely disappointed with this company. If you want a company that is attentive to your needs, fulfills time lines as promised, and is responsive to multiple attempts to contact them--then steer far away from this company and you will not be disappointed. read more

This company is to be avoided! They charge you for weekly maintenance, yet if and when the tech shows up, he merely does a walk through. Then, when you alert them as to problems (and even when you send them pictures and videos of the obvious problems), they deny it and blame the customer. Once I had another company take over my pool, they couldn't believe the terrible shape it was in and the overall state of neglect from this company. read more

Horrible customer service. Woman on the phone was rude. We called because the item they repaired wasn't in fact repaired, and when we brought it to their attention they wanted to charge us $100 service call and $65 for every half hour... when they didn't fix the issue to begin with. Poor way to run a company!!!! read more

Very rude, arrogant and unreasonable people. They stand outside in their van, their GPS shows they were here - but they don't come in and clean the pool. This happened with 3 homes in our neighborhood. When we made a noise for not paying, they got more arrogant! If you want a clean pool, Take your business somewhere else!!! read more

Highly disappointed! Have made several futile attempts to contact this business and never received a callback. Was even promised that someone would be out to assess the pool repair/renovation. Guess business must be good that they can walk away from a $2000 repair. I fell that I should not have to BEG for their business. Do not recommend. read more

Service is major problem with this company! Had solar system installed and worked fine at first but now I've had leaks and they want to charge $99 service call fee. But when they come out they first try to plug the panel, this means they remove the leaking tube and but a screw in. They do this 3 time before replacing a panel! so it will really cost you $300 plus to get a warranty replacement. read more

Owner is very nice, as are the three/four different pool cleaners that we have dealt with in the past (except the first one... that we refer to as the summer of the yellow pool). The office staff needs work. They don't communicate well. The misquote things, change rules, rechange rules, and then just do what they want. Only way to get it solved is to deal with the owner... which I don't want to do, as I prefer not to make 5 phone calls to make one simple request. I just want my pool cleaned. Will find a new service and make sure all prices are accurate and not given out "by mistake". read more

Do not walk, RUN from this company!!!I need an estimate for solar panel installation. Have waited for almost 5 months. I called twice again this month and finally pinned down an appointment time. When appointment passed, I called and was informed they didn't have my number and needed to cancel. Now the estimator is going on vacation and can't make a new appointment for another 2 weeks. Very disappointed with this unprofessional company. read more

guess things haven't changed since 2014 reviews. i got a estimate for a $10,000 renovation and when ready to start could never get return call from pat to get things started. numerous calls made to his cell ph and then to the office and still no return calls. could not recommend this pool company for anything. read more