If you want to deal with belligerent adults and an unsafe environment for children, this seems to be the place!
Came into play pool and within 5 minutes was being threatened and accosted by some random dude at the pool tables. I came here to teach my girlfriend how to play pool and really regret thinking this was a business where staff would actually step up and help when an altercation or argument occurs inside. He simply walked up and started claiming I was "talking s***" when we had quite literally just entered and got change to play pool.
His demeanor got more aggressive and he would not leave us alone.
This random guy, who continuously yelled and threatened both of us and attempted to taunt me into a street fight, was able to stand at the front door of the business for almost 5 minutes, yelling and cussing. This is not an exaggeration.
He stood in the doorway while slinging threats and insults for as long as he enjoyed, since there was no staff response he knew he could just continue to do so with zero repercussions.
This was at 7 pm on a Saturday night and apparently the business finds no need to have floor staff available at this time.
Children were still present and running around the arcade at the time as well. Staff didn't seem to care about them either given their non-response.
I eventually had to start yelling "Leave us alone!" "You need to leave!" "I'll call the cops right now!"
The only person to come and even help was one random patron.
Once this guy spoke up and started almost pushing him out, he finally gave up and left.
No staff attempted to come over or help, even while I was yelling for help and waving my hands to get their attention. They continued to stand behind the bar and just watch as my girlfriend and I were being accosted by someone who clearly shouldn't have been there.
They did not come over or attempt to rectify the situation. I had to be on high alert for the rest of our game, not knowing if he would just come right back inside to threaten us again, since there was no staff attending the door.
Imagine this happening to your child or your child witnessing a belligerent man just threatening and trying to fight actual customers/patrons, while staff sits idly by. Does that sound like a kid-friendly environment?
There was a definite "bystander effect" going on until one other person decided to jump in and help, since there was no staff stepping up.
Its not the job of other customers to have to step up. All it takes is one person who works there to come over and tell them to leave and ask what is happening and it could help ALOT.
Not a single word was spoken to us by staff afterward either.
Was hoping to like the place but feel extremely letdown by the lack of care from the staff and the lack of security, which should be available when adults are drinking for extended periods of time in an establishment.
Wouldn't be surprised if this business got dinged in the future for overserving their customers since they seem to have poor control of their premises and staff.
Edit: This was not a month ago, as the owner has tried to assume.
This occurred on January 6th (Saturday) around 730 PM. I quickly made a review within a couple days so that the details would still be fresh in my mind and was hoping for a more respectful response. Instead, I am being told a completely different story from another date (how often is this happening that you are mixing up my bad experience with another?).
To reiterate, I was only with one other person (my girlfriend), not a group. I specifically asked the one random patron that helped us "Do you work here?" to which he shook his head, said no, and told us he just saw what was happening and decided to help.
I am disappointed that instead of being inquisitive and concerned, the owner seems to not want to take any responsibility for the attempted battery that very nearly occurred inside the establishment. This person was clearly intoxicated or waiting to pick a fight, and had been hanging out inside before we even arrived.
Not impressed with response by the owner, as it seems like an attempt to shuffle off any possible blame. read more