It's hard to find a new place to work on your car. And it's difficult to know if you can trust…read morepeople especially if you're not mechanically inclined but at Troy's - I could just tell that I would be taken care of. It's a small shop with minimal waiting room so if your car is going to take more than 45 minutes - you might consider waiting at a coffee shop or something. I had an appointment that I arranged via email. They were prompt with bringing my car back for the oil change and I was out within half an hour. During my wait - I had a lovely chat with the guy behind the front desk, he talked to me about the history of the shop and the experience Troy has. Another patron brought them fudge while they worked on her car and a second patron tipped them for pumping gas - in this economy?! To me those were clear signs that these people take care of their customers and the customers keep coming back! I'm glad I found this place for all my future car maintenance

Troy and his staffs are awesome people. He truly cares about you and wants the best for you and…read moreyour car. Honest opinions and examinations. Fair and reasonable pricing. Big subaru dealership I used to go to quoted me with 5k and barely explained reason why so I took my car to Troy. He looked and showed everywhere and said no big problem noted. He's usually booked out so I recommend making an appointment.

I made an appointment online to get full new set of tires over my lunch break and had a great…read moreexperience here. James (I am 90% sure I am remembering his name right) was super friendly and fast! He noticed that the tires I had selected and paid for online (using what was suggested by the discount tires website when I entered my license plate) were not the right size and found that the higher quality tires that did fit were $70 less per tire! I often feel reluctant about car related purchases because I know they will be expensive and I feel like people will often try to sales pitch you into buying something even more expensive, but that was not the case here which I really appreciated. He did present me with a few extra add ons like new windshield wipers (which I did get, $21/wiper for a VW) and a new spare tire because mine is probably 10+ years old (which I did not get). I was refunded the difference between the cheaper tires + the wipers and the original price I paid and my car was ready in 45 minutes! This location is across the street from a Wing Stop, Noodles, & a Jersey Mike's. There were plenty of seats to wait in but it was also convenient to run across the street and grab lunch while my tires were being changed. Sounded like appointments were the way to go, walk ins on a busy day could have to wait up to 90 min. Highly recommend this place!

The staff at this location are so polite and professional. It is refreshing in the auto repair…read morebusiness, espeically as a female customer. I trust this company, and will not buy tires from anyone else. I've brought 3 different vehicles to this location over the years.

I go to this store cuz it's close to my work and I can walk there after dropping off my car. I…read morecame in for 3 things: oil change, checking a leak on a tire, and getting tires rotated. When I arrived there to drop off the car, 1 was clerk manning the store who was on the phone. The customer in front of me said he had been waiting a long time and phones were ringing off the hook. When I arrived later to pick up my car, I also had to wait awhile for someone in the shop to come in. Oil change was done but the person in the shop (was a different staff member than the one in the morning) had no idea if anything had been looked at regarding the leak in my tire. My tires also weren't also rotated fully. It was simply the front to back rotation even though I purchased the proper tires for doing an entire rotation. Lastly, emails have been going to the wrong address for my car repairs. The shop has failed to update this after numerous asks. The physical printouts lack information.

This was the most horrendous service experience I've ever encountered. Unfortunately, after…read moreattempting to navigate a roadway sinkhole on Kellogg Boulevard, my front/right passenger tire became increasingly shredded. Long story, short: they provided "Next Day" service, trashed my BMW with grease, installed the wrong tire, never called me when work was complete, or offered some remote form of a shuttle. GROSS.

They have serviced our two vehicles on three occasions. Friendly. Get to the point ballpark…read morequotes that are around what they charge. No curve balls. Clean waiting area. Efficient service. They call me at work to give updates on repairs & to get approval on anticipated costs before doing labor with no "by the way we found something unexpected" lines. I've been happy with the results, felt the prices were reasonable and will return when needed. Reliable loaner cars ($20/day) are a huge bonus. I can drop my vehicles off & get off quickly to work without additional paperwork. If you coordinate well & speak with them before arrival, then you can drop your vehicle off and literally be in & out within 5 minutes in a loaner car. Very nice.

Absolute worst experience with a repair shop. They lie,…read morethey overcharge, they fix the same issue multiple times, they cheat and steal. They replaced a battery that was 5days old and hadn't been driven more than 10 miles. Falsifying the battery reading. They replaced the front arm control twice in the same car less than a year apart- why you ask? Because they rip little old ladies off. That adventure was upwards of $5k. Had a check engine light go on and Norms couldn't figure it out- "some electrical code" they said and "we don't really do electrical stuff" so they cleared the code, charged $120 and sent me on my way. You'll be shocked to hear, the check engine light returned. Took it to the dealer, they figured it out of course. Any shop that says they don't do electrical stuff in this day and age is a red flag- most cars are essentially computers now. Save yourself the money and headache of getting absolutely ripped off by the criminals of Norms. Never again! ZERO STARS

They fixed my car in 2 days after the dashboard lights wouldn't turn on truly grateful thank u a lotread more

They were so friendly and experts in their work. Thank you so much for the inspection, repair, and…read moreoil change. I definitely recommend this place and will be coming here for all my car repairs.

I've trusted Brausen Family Auto with my cars for 5 years now, and they have not let me down. From…read morewhat I've seen of other mechanics, Brausen is more on the expensive side, but they do it right. I appreciate their honesty and the fact that they don't call me "sweetheart" when I walk in the door. I appreciate their recommendations like "If you're just driving around town, this will be fine, but if you're traveling out of state, you need this fixed," and "We could fix this now but it won't negatively affect your brakes and it would cost you a lot of money. Otherwise, we could fix it when you get your brakes replaced and you'll save on labor." (Paraphrased, but these are real things they've said that have been helpful.) It's clear to me that they care about their customers and value customer loyalty over a quick extra buck. Also love the free car wash tickets you get with an oil change.

Fantastic service, super honest mechanics. They will never charge you for services you don't need…read more I've learned my lesson and will never take my car anywhere else even though I live 39 miles from the place. Free rentals, fast service. These guys responded like champs! I'll see you soon for a transmission flush lol

Everything went well. Better than well. My car started telling me I was losing tire pressure…read morequickly while I was on highway 36. I got off on Dale praying all the while and before me was Brausen. They took wonderful care of my car situation. Attempted to plug the tire but showed me clearly that wasn't a long term safe solution. Quoted me a range of prices on 4 new tires. They did the job while I waited, remembered my name, checked on me periodically and kept me updated. I will be back. No more dealer oil changes/tire rotations for me. Close to home, friendly, knowledgeable, affordable and kind.

Very pleased with the kindness, professionalism, response time, communication & work performed. I…read morewill trust this company again for my auto repair needs.

A couple weeks ago popped in @ open to get my PSI sorted. I turned in behind the store coming off…read moreof 53rd Ave, waited for an employee to come over so I could ask if they did PSI checks? He said they did but I needed to go around. Which was turn back out on to 53rd, then right on to Central and turn in just after the building. I waited nearly 10 minutes for service but in fairness it was pretty much 8:00 so they were getting a truck set up in a bay for real work. Just as I was backing up to leave a fella came over to assist, so I got back in behind the cones. After it was all done he kindly moved the cones so I could pull out on to the street instead of attempting to back up around the building. Thanks for the PSI top off!

I brought in a flat tire to be fixed. They were busy af like always. I went across the street to…read moreget a sandwich. They txt me it was ready and I went home with half a sandwich to eat. Nice job!

I went in yesterday for an oil change and it went well, but every time I go in there, I feel like…read morethey give me a laundry list of things that I need to get done without ever telling me what the priority is. I also can't stand their invoices, I feel like they're impossible to read. I accidentally agreed to have them change my gas cap because it was rusty I guess, and since I signed the invoice, I approved of it. My own fault but at the same time I wish they were a little bit more clear on explaining what's on the invoice. I will say the seating area is always clean and the refrigerator stocked with complimentary drinks.

The service has been great there for years. They have been flexible with scheduling, helping me…read morewith coupons to lower the price and always reliable. Van did my oil change today. Much appreciation!

Drove in today w/o an appointment with a nail in a tire. They were quite busy judging by the full…read moreparking lot. They had our vehicle finished in two hours! Wow! Fantastic service!

I took my car into the dealer twice and they were unable to figure out what was wrong with it. It…read morewas an intermittent problem, which i know can be hard to diagnose. Larsen Motors was recommend to me from a mechanic at I different shop (which did not work on my type of car). I didn't have a lot of faith they would be able to fix it, considering the dealer couldn't figure it out. But Larsen Motors took the time, diagnosed the problem and fixed the issue. Throughout the process, they were friendly and took the time to listen to me, two more things i didn't get from the dealer. I had a great experience with Larsen Motors and would definitely recommend it to others.