I usually give average reviews and never poor ones. But I am so upset with Pete Atlewine and their…read moreemployee, Chris AND service in general. We ordered a hot tub cover that took awhile to get delivered. Could be from Hurricane Helene. That was ok with us. But then we needed a new Hot Tub Lift because ours was rusted out. We bought and paid for a new Hot Tub Cover Lift. The day they were supposed install, they left a phone message saying, it would be delayed. No problem. HOWEVER, Chris called on the 20th of Feb saying he would be there on the 21st at 0800-0900. He showed up at 0830 and said he would be done in 20 minutes. We went out just to see the new lift kit after he left without saying a word, and found that he only replaced one part of it and used the OLD parts of it. Plus he left his trash outside and did not take the old lift. WE PAID FOR A TOTAL NEW LIFT KIT!!!!! We called Pete Atlewine, confirmed it by them that we paid for a new kit.Chris called us back and said the sometimes they use parts from other kits to replace (????). What, was he saying they don't buy new parts and use refurbished ones??? Chris said he would call us back in a few to get it straightened out. Chris did say "well if you want me to replace it I will." We told him we paid for a NEW one WE wanted a NEW one. What was he hiding???? NEVER HEARD back from him. Never hear heard back from Pete Atlewine either even after a phone call. We FINALLY called at 2:00pm to see where we were at and had to leave a message. Service only took messages as they were busy. We are so disappointed in Pete Atlewine's service when it came to this lift kit. Chris came to our house mad to install it the evening, slamming things on top of hot tub cover, with a chip on his chip his shoulder and truly we know this is not the company for us. So disappointed. We have been with Pete Atlewine for years and the service has just flopped. Sad. Then when he was done with everything, replacing lift kit, he said he was sorry, but still left with an attitude, again chip on his shoulder. PLEASE PETE YOU CAN DO BETTER.

We have had several issues over the years with Pete Alewine Pools and especially the Service…read moreManager Charles. His behavior and customer service attitude is by far the worst we have ever delt with. One of the biggest issues with Pete Alewine Pools was in January 2024 when we received a $2,000 water bill. We had previously spoken with the pool technician and gave him permission to add water to pool since it naturally evaporates and cleaning could also drain water. He assured us he would turn the water off when done. When we got the water bill I did research with the water department and they pinpointed the date and time the water was turned on (and turned off). I called Charles and spoke to him about issue as the only people at house would have been the pool technician. Charles of course stated it was not his technician and completely refused to take any responsibility. Since we had no proof, we dropped the issue and worked out an agreement with the water department. It still cost us over $1500. The next issue was when we were told we had to replace our sand filter with the new cartridge type. This would have cost over $3,000. We declined. Next issue was yesterday. Due to us not being home and lack of ability to add water to pool the pool water is below the scupper. I called Charles at Pete Aelwine and he told me the valves had been adjusted to internally circulate the water without going through scupper intake. Due to this and low water, our buyer immediately thought there was a huge leak in the pool. After a leak test it was determined that the pool had no major leaks and there was a very very small leak in a grout line on the decorative tile at top of pool. It was determined this could have been caused by allowing calcium buildup and then scraping with wire pool brush and grout coming out. This issue was not huge and we shrugged it off. However, when the agent and buyer attempted to turn on the pool/spa heater it did not work. I was FaceTimed and asked if water was running through the heater. The agent and buyer could not tell. I called Charles and asked to send someone out to look at it. I was told there would be a service charge. On Wednesday, the technician (Dustin I think) came out to look at it. I do not know what he did, but he told both the agent and buyer that the heater was bad and needed to be replaced. He not only quoted $5,000 he also to the buyer that the heater was obsolete and discontinued. As one could imagine, this created a huge problem with the buyer and could have possibly caused us to lose the sale of our home. (We still do not know if this can be rectified due to the Pete Alewine technician saying the heater was obsolete and discontinued.) Today I spoke with the leak technician and asked about the pool heater. He informed me that he was curious about it himself as the heater was the "MOST POPULAR AND COMMON HEATER AROUND". It was covered by our deck and out of direct sunlight and wind. He took it upon himself to readjust the valves and miraculously the heater came on and started to heat the water. He explained to me that there are flow meters and if the system does not have enough water flowing into it then it will not work. Hence my asking the agent and buyer if they saw water flowing through it. I am now told our heater works completely fine and does not have to be replaced. We are currently not living at house and rely on your help and service to maintain our pool. We believed we could trust Pete Alewine. Unfortunately, it seems our trust may have been unfounded. What is extremely troubling out of all of this is the following: I called Pete Alewine to discuss this last issue with the pool heater. I also had videos of the pool showing white particles on the bottom, which clearly showed the pool had not been cleaned in a while. I used to get text messages or emails telling me when the technician was at the home cleaning the pool and when he left. I no longer receive them. I got in touch with the GA office and spoke with someone there who told me to send an email with the videos and explain what happened. I did exactly what she told me to do. I got a call from Charles a few hours later and he was very upset on the phone. He told me they did not break my heater (no one claimed they did) and that he had spoken with the owner Mr. Alewine and they now have decided to remove me as a customer and no longer service my pool. WOW!!!! Once again Charles's customer service and attitude is below anything we have ever seen from what we thought was a reputable company. Not only will they try to rip you off on your service and repairs, if you catch them at it, they then fire you and no longer want to service your pool. I would never recommend them to anyone.

Jason is the owner of Adam's pools and I must say that he is a very hard working young man. He has…read moreserviced my pool over the weeks and I am so impressed with him. He is doing everything to clear up my pool. It has been out of operation for two years and not covered Which means it went through the hurricane. Still a ways to go, but he stays on top of it. always on time and lets you know when he is on his way. jason tries to keep cost down as much as he can. If you are tied of being taken from other companies then give him a call. i guarantee it.

I'm happy to recommend Adams Pool Maintenance from North Augusta, SC. They closed/opened our pool…read moreas well as regular maintenance for our above ground pool. Jasen was knowledgeable and trustworthy and professional. We enjoyed his expertise while we lived in SC.

After purchasing our home in April 2021, I began to contact pool companies around the CSRA and I…read morequickly discovered that Augusta pool installs are a high demand, low-density market environment. There is a 2 year back up and waiting list for installations standard across major existing companies Pete Alwine, Hefner and Peach Tree Pools. This leaves consumers with the choice of taking a chance on a lesser-known installer, or simply waiting around for one of the big well known 3 to have a spot open up years (not exaggerating) down the road. I was fortunate and lucky to personally know the owner of Rocky Creek Landscaping and for several months we discussed the possibility of Brent branching out to open up a new company for new options for clients like myself. This is where Cool Breeze pools was first born. My intuition was correct and my family made the right choice to hire Cool Breeze Pools to be their first installation here in Augusta. Brent was attentive, and eager to learn and to coordinate my wife and my vision of what we wanted in our back yard, to truly be our Oasis to create forever memories for my family and friends. After deciding our pool we ordered and there is a standard 6 week build time for fiberglass pools. Meanwhile Brent pulled permits, ordered coping and pavers and began to survey our backyard to prepare for excavation. Delivery was smooth and installation was even better. Within 2 weeks of delivery of my pool plus a ten day standard "settling time" for the pool construction was complete. Brent's staff were hard working and able to quickly identify and overcome any potential obstacle to make our dream pool. His Superintendent Donnie, was an amazing operator, and I can't say this enough, changed the entire look and feel to our back yard. Here is the advantage of hiring Cool Breeze Pools, every pool company to my knowledge that currently exists (listed above) does not provide additional landscaping/wall/building/rock moving/paver laying/fire pit, above and beyond the footprint of the pool and would tell you to hire a landscaping crew to do what Brent can with his sister company Rocky Creek and Cool Breeze employees. Brent can do all of those things and more, irrigation, sod, seeding, pool installation, retaining walls, water features, fire pit, walkways, driveways, excavation..... Small company's can make the tightest turns and I am a believer in Cool Breeze and Rocky Creek. ...and with that I give them my highest recommendation! Give them a call, let him know what the other company's are offering and their timelines. I think you will see that having two complementary companies under 1 equally shared vision and quality controls will move much smoother than the other guys options. Good luck on your pool journeys!

This Co., is the same as Rocky Creek. They keep you hanging & do not give you definite answers. I…read morewon't be calling them back.

Very poor service My pool was let with algae for months will never use this service againread more

Always great service from knowledgeable team of workers and management. We first contacted Elite…read morewhen we wanted to add a gas heater to an older pool. Tyler made great suggestions on where to place the heater as well as moving some other equipment as well. We switched to Elite for pool maintenance after the heater install because we found Elite very easy to work with and conscientious. Lastly, we just had a pool update that included a new liner, replacing white metal edging with cobblestone and repair of cracks, addition of drain for deck, Cool Deck application and painting. Tyler and Joe worked together to give us an end product we love. Their attention to detail and willingness to please is beyond most any work by contractors on our home projects. We highly recommend Elite.

We've had our pool from Peachtree Pools & Spas for about four summers, and they've been great every…read morestep of the way. The staff is always friendly, knowledgeable, and happy to answer our questions. Throughout the summer, we bring in water samples every few weeks, and they always explain exactly what our pool needs to stay in great shape. Their recommendations have kept our pool looking its best. If you're looking for excellent customer service and ongoing support after the sale, I highly recommend Peachtree Pools & Spas!

Terrible experience. They were paid up front for pool liner replacement in March of 2024. Had a…read moreproblem with the liner and needed to be recut. Fine, manufacturers fault, not theirs. More moths go by. Liner finally installed and contractor left the back yard trashed. Initially they took responsibility but had trouble getting them to come out. Multiple calls and text complaints. Multiple times they said they'd come fix the situation and would never show up or reschedule hours after we were supposed to meet. Absolutely terrible communication. Submitted complaint to the BBB as well and still no resolution. So now, 15 months after the initial payment, I'm having to come out of pocket to pay another company to do the work they were already paid to do. Do not recommend.

Perfect place to get your pool needs! The staff and their knowledge makes having your own pool so…read moremuch easier! If you have any questions this is the place to go!

What a great job that was done to my pool. Three other pool places said I needed a new liner, but…read morethe folks at Caddy Shack patched my liner without even getting into the water. They charged me $80 to patch it where other places said a new liner for $5,000. I was almost scammed by the other places. Thank you Suzi for taking care my pool. I will highly recommend your place over all others. Franklin

When my husband was no longer able to care for our inground pool I found out about Brooks Haven…read morePool & Spa through Facebook. He came out in a day or two to check everything out and give us a quote on weekly/biweekly maintenance. It was the best decision we've ever made. He did a fabulous job maintaining the chemicals last year. We discontinued service over the winter and the water turned a terrible shade of green with lots of leaves and dirt in it. Brooks and his staff including Loki, Remy & Brandon have brought it back to its pristine condition. I've been so impressed with everything about this business. They're always on time, they're always communicative, the water's balanced perfectly and they make owning a pool effortless.