I had a great experience with this company before it was sold. After it was sold the management…read moreoffered an exchange for a stroller I had purchase, it was three months old and broke a w pivot joint. I contacted customer service and it was a battle but they then offered to replace it. They said they would send it out and then called about a week later and stated it had been moved to a new warehouse back east, and it would be a month or two before I got the replacement. Two months so I call and they say they cannot send one they are out of stock and they can offer 10% off a new one... the lady was rude and denied the claim they had already promised so I will tell everyone I know not to buy joovy and the quality is horrible... Joovy you suck!!!

Deplorable. I bought a new joovy kooper rs2, I was sent a…read moreused joovy kooper x2 that was covered in what we think is black mold, dirt/ mud, rusted screws, used candy in the pockets, scrapes and scratches on the frame. I wrote Joovy and called about the issue on the second day I got someone on the phone she asked me to send proof, I did and she told me they would replace it then sent an email saying "case closed". I asked if there were any discounts that could be given for the inconvenience. She told me sorry, no. I said okay as such I would be posting my situation online and in reviews and likely reporting them to bbb. I commented on a bunch of their posts on instagram they told me to call them immediately after they subsequently blocked me on instagram then requested a return to sender on the ups order that was already in my state for a the new and correct stroller which I paid for! They are ignoring my calls, emails and have not refunded me my money. This is my first and only experience with the company and I will be sharing this information on every platform I have- they have lost numerous customers from this and all I wanted was some accountability! It's all been extremely frustrating. I cannot say for the price it's worth it because I simply never received what I paid for. I've also seen other reviews of them sending out used strollers so.... There's that. I would give no stars if I could.

I can't say enough good things about Jolly Tots Children's Resale Store! I had been searching…read moreeverywhere for a MyBabiie lightweight Travel Stroller, which normally retails for around $290, and I was shocked to find a brand-new one here for only $70. It was easily one of the best deals I've found. What made the experience even better was the owner. She genuinely cares about moms and kids. She took the time to show me every single feature of the stroller, demonstrated how everything worked, and even had me practice using it to make sure I felt comfortable. She reminded me to always use the stroller brake, sharing how important that simple habit is to help prevent tragedies. You can tell this isn't just a business to her--she truly loves helping families. She also helped me pick out a handlebar organizer, two sippy cups, a convertible snack cup/sippy cup, and a bungee cord to go with my purchase. I left feeling excited, appreciated, and completely confident in what I bought. This has honestly been one of my favorite purchases ever. I absolutely love the color and the quality of this stroller. If you're looking for an incredible travel stroller, stop by before they're gone--they had several brand-new ones available when I visited. Jolly Tots is a hidden gem, and I'll definitely be back!

I went to Jolly Tots for the first time with my mom and 7 yr old son to buy a stroller, as I was…read moreabout to have my 3rd baby & didn't want to buy all new equipment. The sales lady (I imagine she is the owner) was very pushy, she did not allow us to browse the store. We made the purchase plus left her a car seat to be cleaned that my friend passed down to me (she only used for 1 child & kept it in great condition) as we were making the transaction, my son was looking through some puzzles that I agreed to buy for him, she was rude to him & asked him not to touch, even though we were planning on buying one (he is not a toddler, he is very well behaved) first red flag! I was induced that week (not planned) so my husband rushed over to pick up the car seat the day before we left the hospital. When he showed up, she handed him the car seat & told him that we were missing the straps! She blamed us/my friend. My husband could not leave without straps as we were planning on leaving the hospital the next morning. The woman, finally agreed to give us straps from another car seat, so we could use the car seat. When we got home, I reached out to my friend, to explain the situation, after I sent her a pic of the car seat, she stated that the handle was not the same as when she gave it to me (this one had scuff marks/used more). We reached out to Jolly tots to find out if they had switched the car seat? She was super rude & stated that this would never happen at her store, nor the straps being lost. After no resolutions, I came on here & read other reviews that stated they had lost the straps & other pieces of equipment that was left for cleaning! So clearly the woman lied. We believe they switched the car seat my friend gave me (hers was newer) and gave us an older car seat. Also coincidentally, they have a similar car seat posted that is in great condition, like the one my friend gave me. Also the value of the stroller we purchased was not worth $300 we paid, it had several deep scratches & looked very used, but because she was pushy & rushed my mom and I (did not allow us to browse or even think about our decision) I was unable to inspect it properly. We know this is our fault for not inspecting it before but she was so pushy & rushed us the entire time we were in there. This is a long review but wanted to let customers know NOT to trust this woman or this store. We regret giving this place any of our business.

I have never met more rude employees in my life it was the Asian women and the pregnant women and…read moreoh my gosh SUCH a bad energy in the store because of them. When my mom and sister walked out we all three were like separately thinking the same thing about how awful they were. I just want the owner to know that she should look for new kind employees

Nice folks with a solid selection of pre-loved children's gear. Didn't get the best offer for the…read moreitems I sold them, but I appreciated the prompt assessment and service. We haven't picked up any items from here, but hopefully others have had positive experiences on that end.

Needed to get my car seats cleaned because one had both twins thrown up on, and I couldn't clean it…read moremyself. Quick response and accommodating with the hours of drop off. Decided to drop off two car seats to get cleaned. Was ready within a couple of days. Felt welcomed the moment I walked in. Job was well done, and the car seats looks brand new again.

I am SOO glad I found this place!! I got a used stroller on marketplace, and they cleaned it to…read moremake it look brand new!! I'm telling all of my mom friends about this spot. Also the woman who runs the shop is so so sweet!

Went in to their kids location right down the street for a kids snow coat n was referred to this…read morelocation. They have a lot of cute things. I found my sons winter jacket n was very pleased! But their adult clothing looked so nice! Im so happy they opened this store. Everything looked very trending. Cute jewelery, shoes n all kinds of clothing! Will be excited to come back n shop!

This store is very organized and clean. They have a lot of higher end stuff, which is pretty cool,…read morebut most of it is overpriced Forever 21 and H&M clothes. The woman there greeted me and was very friendly. However when I asked if they took credit cards she said there would be an additional charge. This deterred me from buying anything.

This is not only the cutest store, but has the best customer service!…read more Meghan took the time to help me pick out two adorable Jellycats for the holidays. With such a wide selection, and all of them being so cute, I just couldn't choose and was totally indecisive. Meghan was so kind: I told her who I was shopping for, plus their age and style, and we landed on this perfectly complimentary Jellycat duo! I 100% recommend doing your holiday shopping with Along Came A Spider, they will make sure you have the best gifts under the tree!

Been shopping here since our daughter was 2. She loves coming here . Great selection of up to date…read moreapparel. The young girl employee was very helpful.

The best best store for baby and toddler clothes in Orange County/Newport. So so cute it is my go…read moreto place for gifts or if my little one needs an outfit for a special event/holiday. They will wrap the gift for you too which is so sweet. When they have a sale it is also the cutest stuff at such a good price!

I was in desperate need of a Jellycat, a lot of stores did not have them but I saw that Magnolia…read moreCharlie had some in stock. I called the store to double check if they had any, they said they did and at first it was a very pleasant interaction. She was listing the new Jellycats that they got in stock, very helpful. However, I told her that I would be there soon, she said "okay well I close at 6, maybe come tomorrow" but I told her that I would be there well before six. Again, I clarified just to make sure it was okay for me to come, so I said "yes! We will be there before 6." And she replied back with "okay, as long as it is before 6." Which was fine, BUT! She thought she hung up the phone and made a snarky and passive comment saying "because I ain't staying back to wait for yall" and proceeds to laugh to her coworkers. That left a bitter taste in my mouth, I decided to not go there anymore. It prompted an unwelcoming environment way before I even started driving there. Talking about customers is valid and fine. But girl, I reiterated that I was coming before 6 and also just make sure you hang up the phone first lol

Great service! Turned out to be a great surprise for the grandparents . It does take about 6-8…read moreweeks to process the order so make sure you plan ahead!

Right before Christmas I got both of my babies hands and foot prints for our Christmas tree…read moredecorations. Also, since the price was reasonable I got my youngest baby hand and foot print done to have as a keepsake to hang in his room. We are so happy with the way everything turned out and it was done by in a timely manner. We got it sooner than I expected. I would definitely recommend using her services. She was very kind and patient, especially since I had two little ones that I wanted to get done.