I had a great experience with this company before it was sold. After it was sold the management…read moreoffered an exchange for a stroller I had purchase, it was three months old and broke a w pivot joint. I contacted customer service and it was a battle but they then offered to replace it. They said they would send it out and then called about a week later and stated it had been moved to a new warehouse back east, and it would be a month or two before I got the replacement. Two months so I call and they say they cannot send one they are out of stock and they can offer 10% off a new one... the lady was rude and denied the claim they had already promised so I will tell everyone I know not to buy joovy and the quality is horrible... Joovy you suck!!!

Deplorable. I bought a new joovy kooper rs2, I was sent a…read moreused joovy kooper x2 that was covered in what we think is black mold, dirt/ mud, rusted screws, used candy in the pockets, scrapes and scratches on the frame. I wrote Joovy and called about the issue on the second day I got someone on the phone she asked me to send proof, I did and she told me they would replace it then sent an email saying "case closed". I asked if there were any discounts that could be given for the inconvenience. She told me sorry, no. I said okay as such I would be posting my situation online and in reviews and likely reporting them to bbb. I commented on a bunch of their posts on instagram they told me to call them immediately after they subsequently blocked me on instagram then requested a return to sender on the ups order that was already in my state for a the new and correct stroller which I paid for! They are ignoring my calls, emails and have not refunded me my money. This is my first and only experience with the company and I will be sharing this information on every platform I have- they have lost numerous customers from this and all I wanted was some accountability! It's all been extremely frustrating. I cannot say for the price it's worth it because I simply never received what I paid for. I've also seen other reviews of them sending out used strollers so.... There's that. I would give no stars if I could.

My husband found Baby Shoppe Tustin while searching for a place that had the Veer Wagon available…read moreto check out in person. He stopped by one day and immediately told me I needed to come see it too. We finally made it in together today while looking for a last-minute stroller rain cover. Of course, they carried pretty much every popular baby brand in the area--except the one we actually own, Peg Perego . Still, we ended up purchasing the UPPAbaby rain cover, and luckily it fits our stroller, so no complaints there! The store itself is tiny, but it's packed with all the items most moms rave about. It's really nice being able to see and touch products in person instead of relying on online reviews. This is definitely a great place to check out if you're looking for something a bit harder to find or want to browse high-quality baby gear. They have a 14-day return policy as long as items are unopened, which is good to know. Very easy to find - right next to Whole Foods Overall, a great little baby shop and worth a visit!

It's very expensive and bougie. Wouldn't recommend unless you're a billionaire! Not much of an…read moreinventory either.

I needed a gift for my dear friend's baby shower. I saw so many cute things in the window right…read morewhen I parked. I was a little upset no one greeted me when I walked in. I assumed they were just up front helping another customer. I was perusing and enjoying all of the precious baby clothes when a sales associate asked if I was still doing okay? Which threw me off a little because no one had helped me, yet. She was kind to take the items up front that I was carrying. I couldn't decide on a theme for my gifts, because there were so many cute things to choose from! So, when I went to checkout, I asked for help. That's when the magic happened. The two other sales associates up front helped me make decisions and we chatted. They made the whole experience better! I cannot wait to give my friend these gifts for her baby shower. I will definitely come back for baby gifts in the future. My one big suggestion is that their should be a welcome form employees when people walk through the door and warm customer service from the start of the shopping experience.

While I really wanted to like this store and would've have been a long time customer because it…read moredoes have very cute clothes I had a negative experience trying to exchange a gift my son received during the holidays. I would not recommend purchasing a gift from here as the return policy is only 2 weeks and they are not very understanding about it. My son was gifted clothing that was too small. As most moms would probably agree, it is not easy for us to be able to pop in for a return and this store had very little understanding of this.

The owner is the nicest person and she definitely runs this store here by herself and for all of…read morethe selections I've seen, I think she's done a great job and looks good doing it as well! There's a wide, wide variety here at the store and anything you're looking for specifically you'd find here! I was looking for a summer sleep sack and found so many different styles and was able to go with one and saw a customer asking for a tutu undies and she had an entire bin of assorted styles. Wow, you definitely would not find that at target. Support local and thanks for keeping your prices low and giving general advice even when the store was jam packed!

I came to visit found them on TikTok and I was not disappointed at all! I came with my baby and…read morepartner it is tight and stacked but, it was a thrift heaven for us! The owner is sweet, helpful, and hilarious. I personally appreciated the prices on their vintage items I bought compared to resellers online or at markets. She does not have items individually priced, there's plenty of parking, plenty of items to look take your time & look around. This store is for true thrifters ignore the bad reviews

Saw this place on TikTok and came by to look at the jellycat selection. They had a decent stock of…read morejellycats and a huge variety of other stuffed animals! Very cute shop to stop by if you want a gift for someone or yourself.

Oh my, this is a very cutesy place. I've eyed Jini Mini a lot as I'm often nearby but didn't know…read morewhat they had in store. Recently, I came across them on a hunt for cute bag charms (thanks, Yelp Assistant) and I was blown away by the selection! In addition to tons of plushies, they have a whole wall of bag charms. I didn't find what I was looking for (something Disney and/or cherry-themed) but I found a cute charm for a friends birthday gift and the claw clips on the shelf below caught my eye because many of them were metal and large. Perfect for thick hair! The cashier confirmed this as well which made me feel confident and I can confirm they hold up with long, thick, hair. It seems like this place does a lot of limited drops so definitely get there early if you're looking for a trendy item. But, it wasn't too crowded when I went around 11am.

My husband, parents, and myself went to this store to pick out a stroller before baby was born. The…read moreowner here was so incredibly patient with us as we took hours to decide. They answered all our questions and were so knowledgeable. The stroller we got is the best baby purchase we made!!! It makes life easier. Thank you to this store for making getting a stroller such a fun and personal experience. I can't wait to come back!

I ordered the Joolz Aer Plus last minute right before a trip because they had a great discount, but…read morewhen I got to the store, I saw another customer buying the Bugaboo Butterfly 2 and suddenly I wasn't so sure about my choice. The owners, a husband and wife team, were incredibly helpful. They showed me both strollers side by side, gave me honest and thoughtful feedback on the pros and cons, and helped me make the best decision for my needs. I ended up going with the Bugaboo and I am so glad I came in to see them both in person. This is a great little mom and pop shop where the owners genuinely care about their customers and take the time to make sure you leave with what is right for you. It is refreshing to get that kind of service these days. I would highly recommend Traveling Tikes and I am happy to support a store like this.

This month marked my first year purchasing and selling at Urban Kids. I love it!!! I love all the…read moredeals that I find and the gently used items that my children get to use. Honestly, there are great deals everyday but some events you find the best deals on the pre-sale ticketed event which is Tuesday evening. Saturday is the 1/2 off sale if the seller marks yes for discount and I saw a jogger stroller go for $24!!! I couldn't believe it!!!! There are great deals here. As a seller I have had a great experience working with Heather. Heather can be very specific on how she expects items to arrive to her store BUT that is only because she issues ensuring only the best of the best items come to her store. She wants to provide the public with great deals and have wonderful items to show for it. I'll tell you one thing, if reading through contracts and directions is not your thing... don't sell here. High expectations for sellers equivalates high items!!! That's the whole purpose for it. Urban Kids has a great reputation for their inventory but that's because of the high expectations we are held too. This is not for the procrastinators who think they can just gather items and show up expecting for it to be sold. Read the website, the contracts and come prepared. I rarely get items turned away because I bring in items in the condition that is expected. I look forward to selling every six weeks with Urban Kids because of the extra income it gives my family but also for the opportunity to learn with each sale. Can't wait for August!

My first time ever going to this consignment event ( Tustin location on 1st street) and the workers…read moreare very rude. They need some better customer service.

This is an excellent service! I was referred to Ben my a friend of mine who has twins. I spent 2…read morehours installing the convertible carseats for my twins. The manuals were worthless so I turned to youtube for instructional videos. I was pretty confident I installed them correctly but apparently over 90% of carseats are installed wrong so I made an appointment to see Ben. He is a certified carseat instructor that runs his business out of his home in Irvine. He charges $20 to inspect and make sure it's in properly or $40 to install. You can make an appointment online and it only too him 30 minutes to check both. Both carseats I installed were in fact not installed correctly. I am so glad I saw Ben. I brought my twins with me and put them in the stroller while Ben gave me step by step instructions...this way I would know how to do it on my own if I ever took the carseats out. His service although not free is a heck of a lot more convenient than trying to get an appoinment with CHP in Dana Point which can take weeks! Even if you do think you installed the carseat right, make an appointment with Ben just to be safe! He accepts cash or check. When you arrive don't pull in the driveway, park in front of his house where your car will be on a flat surface not an incline.

So glad we found Ben and OC Car Seat Safety. The whole process was quick and informative as he took…read morethe time to explain to us what he was doing and how to make sure car seats are 100% safe for the little ones.