I had a great experience with this company before it was sold. After it was sold the management…read moreoffered an exchange for a stroller I had purchase, it was three months old and broke a w pivot joint. I contacted customer service and it was a battle but they then offered to replace it. They said they would send it out and then called about a week later and stated it had been moved to a new warehouse back east, and it would be a month or two before I got the replacement. Two months so I call and they say they cannot send one they are out of stock and they can offer 10% off a new one... the lady was rude and denied the claim they had already promised so I will tell everyone I know not to buy joovy and the quality is horrible... Joovy you suck!!!

Deplorable. I bought a new joovy kooper rs2, I was sent a…read moreused joovy kooper x2 that was covered in what we think is black mold, dirt/ mud, rusted screws, used candy in the pockets, scrapes and scratches on the frame. I wrote Joovy and called about the issue on the second day I got someone on the phone she asked me to send proof, I did and she told me they would replace it then sent an email saying "case closed". I asked if there were any discounts that could be given for the inconvenience. She told me sorry, no. I said okay as such I would be posting my situation online and in reviews and likely reporting them to bbb. I commented on a bunch of their posts on instagram they told me to call them immediately after they subsequently blocked me on instagram then requested a return to sender on the ups order that was already in my state for a the new and correct stroller which I paid for! They are ignoring my calls, emails and have not refunded me my money. This is my first and only experience with the company and I will be sharing this information on every platform I have- they have lost numerous customers from this and all I wanted was some accountability! It's all been extremely frustrating. I cannot say for the price it's worth it because I simply never received what I paid for. I've also seen other reviews of them sending out used strollers so.... There's that. I would give no stars if I could.

I can't say enough good things about Jolly Tots Children's Resale Store! I had been searching…read moreeverywhere for a MyBabiie lightweight Travel Stroller, which normally retails for around $290, and I was shocked to find a brand-new one here for only $70. It was easily one of the best deals I've found. What made the experience even better was the owner. She genuinely cares about moms and kids. She took the time to show me every single feature of the stroller, demonstrated how everything worked, and even had me practice using it to make sure I felt comfortable. She reminded me to always use the stroller brake, sharing how important that simple habit is to help prevent tragedies. You can tell this isn't just a business to her--she truly loves helping families. She also helped me pick out a handlebar organizer, two sippy cups, a convertible snack cup/sippy cup, and a bungee cord to go with my purchase. I left feeling excited, appreciated, and completely confident in what I bought. This has honestly been one of my favorite purchases ever. I absolutely love the color and the quality of this stroller. If you're looking for an incredible travel stroller, stop by before they're gone--they had several brand-new ones available when I visited. Jolly Tots is a hidden gem, and I'll definitely be back!

I went to Jolly Tots for the first time with my mom and 7 yr old son to buy a stroller, as I was…read moreabout to have my 3rd baby & didn't want to buy all new equipment. The sales lady (I imagine she is the owner) was very pushy, she did not allow us to browse the store. We made the purchase plus left her a car seat to be cleaned that my friend passed down to me (she only used for 1 child & kept it in great condition) as we were making the transaction, my son was looking through some puzzles that I agreed to buy for him, she was rude to him & asked him not to touch, even though we were planning on buying one (he is not a toddler, he is very well behaved) first red flag! I was induced that week (not planned) so my husband rushed over to pick up the car seat the day before we left the hospital. When he showed up, she handed him the car seat & told him that we were missing the straps! She blamed us/my friend. My husband could not leave without straps as we were planning on leaving the hospital the next morning. The woman, finally agreed to give us straps from another car seat, so we could use the car seat. When we got home, I reached out to my friend, to explain the situation, after I sent her a pic of the car seat, she stated that the handle was not the same as when she gave it to me (this one had scuff marks/used more). We reached out to Jolly tots to find out if they had switched the car seat? She was super rude & stated that this would never happen at her store, nor the straps being lost. After no resolutions, I came on here & read other reviews that stated they had lost the straps & other pieces of equipment that was left for cleaning! So clearly the woman lied. We believe they switched the car seat my friend gave me (hers was newer) and gave us an older car seat. Also coincidentally, they have a similar car seat posted that is in great condition, like the one my friend gave me. Also the value of the stroller we purchased was not worth $300 we paid, it had several deep scratches & looked very used, but because she was pushy & rushed my mom and I (did not allow us to browse or even think about our decision) I was unable to inspect it properly. We know this is our fault for not inspecting it before but she was so pushy & rushed us the entire time we were in there. This is a long review but wanted to let customers know NOT to trust this woman or this store. We regret giving this place any of our business.

I have to say that this store in Mission Viejo rocks!! The reason is because of the amazing…read morecustomer service!!!! Nanette went out of her way to help me find my items that were all over the USA. She called ordered and made sure I was happy. The best customer service I have gotten in a long time. I love the clothes and the customer service! 10 out of 10

Clothes are always so cute, and stylish. I feel like they always have a sale going on so the…read moreprices are good for the quality and look of the clothes. I just wished that Mission Mall could price match with the prices online because they have great customer service and it's fun to shop in-person. That being said, I do a lot of online shopping there for our 4 year old.

Was excited to find that the store had a nice luxury stroller ($500 stroller btw) on their website…read morein stock. Drove 35 minutes to go pick it up. When I came to pay, they asked me to come by the next day because the stroller was "in a warehouse around the corner" and they didn't want to pick it up for whatever reason. There were four employees in the small boutique store, and only a few customers that were perusing/asking questions about strollers. I let them know that I needed the stroller tomorrow and also that it would be really hard to drive in on a workday in traffic to grab it, but they still said they couldn't pick it up because they were too busy with other customers for the rest of the day (like what???)... I left and am planning on purchasing from another store. Baffled as to how they make sense of letting someone buying an expensive stroller with no fuss or questions walk out of the door.

I needed a gift for my dear friend's baby shower. I saw so many cute things in the window right…read morewhen I parked. I was a little upset no one greeted me when I walked in. I assumed they were just up front helping another customer. I was perusing and enjoying all of the precious baby clothes when a sales associate asked if I was still doing okay? Which threw me off a little because no one had helped me, yet. She was kind to take the items up front that I was carrying. I couldn't decide on a theme for my gifts, because there were so many cute things to choose from! So, when I went to checkout, I asked for help. That's when the magic happened. The two other sales associates up front helped me make decisions and we chatted. They made the whole experience better! I cannot wait to give my friend these gifts for her baby shower. I will definitely come back for baby gifts in the future. My one big suggestion is that their should be a welcome form employees when people walk through the door and warm customer service from the start of the shopping experience.

Honestly, this was not a good experience. When we tried to resolve an issue, Natalia would not take…read moremy calls. Considering how expensive these products are, I expected a much higher level of customer support. Once it became clear that Boo Boo Busters was not going to help us resolve the problem, we had no choice but to hire a competitor at our own expense.

I can't believe I didn't leave a review for these guys! Well here it is!…read more It's been a year since we had them out to install gates for the house. The proposal process was SUPER easy- everything was done through email and the office person is so fast with responses! They actually had a project nearby so they scheduled a time to come over to actually take a look as the area by the stairs in our house is a bit funky but they were able to come through and make the space work and it looks nice! They give you the option of black or white and another nice feature of these gates is that they swing shut. Meaning when you open the gates to get through you don't have to close it behind you as the gate will swing shut automatically. Really smart design. Great service and product all around! Highly recommend!

I had a great experience and have recommended these services to many others. I had no idea what to…read moredo about my house and all of the stairs and plugs etc. He came in, assessed everything, put some of my fears at ease and then took care of all of the baby proofing that needed to be done! He put in 2 gates, replaced many of our plugs, and also anchored and put locks on our dressers and cabinets. I wish I would have hired him sooner!

Robert is worth the investment!…read more He was very responsive as I contacted him during our move. He was able to schedule me in sooner than expected! He was also professional and thorough. Robert used quality products to babyproof our home and provided our family a sense of peace knowing our babyproofing installation was done properly and correctly. He's not a pushy salesman either therefore, recommending items I can purchase on Amazon. You won't be disappointed with his services!

Such a cute little toy boutique! I stopped by last week and ended up getting the cutest sloth and…read morecat stuffed animal for my boyfriend, they're seriously adorable! The two girls who helped me were the sweetest, most lovely, and helpful. They made the whole experience even more enjoyable and were so kind and welcoming. You can really tell they care about their customers. Such a charming little shop with the sweetest vibes. I'll definitely be coming back!

We went into the store jelly hunting with our 3 little kids upon searching it up this morning in…read morehopes of a fun experience. At first all was good, when we entered there was a couple other kids looking around so we allowed our kids to take a look around as well. My older daughter was having trouble deciding so my three year old son kept tossing around a dog he had decided on. While doing that he dropped it a few times on the floor, where a worker brought that to my attention, understandable, so I placed it in my basket. Finally we had all decided on a jelly cat and my son changed his option to another one I took a look at the dog and he was still in great condition so I put it back. When we were about to pay the cashier bluntly expressed if we would purchasing the dog since my son a dropped it. It wasn't the situation that frustrated me and it was the way I was approached about it. You know what I bought them all because I didn't want to ruin my children's experience that I had hoped would be different. She then tried to be nice about the situation but honestly my husband and me felt uncomfortable. We witnessed another child tossing and licking other stuff animals and left without buying anything, yet here we were buying 3 jelly cats and then almost forced to buy a fourth getting rude customer service. Definitely will not be shopping here ever again. I think specifically her name was Alysa who was the one out of the three who made us extremely uncomfortable. One of the worst customer experience I had in my life

Excellent quality clothing that stand up so well to washing and don't ever wear it. I love thatyou…read morecan match socks, shoes and accessories to the outfits! I'm a very happy customer, love the cute clothes for my baby!!

Visited this location 2nd time within a week. The first time was to purchase a bunch of stuff for…read moremy besties new born. I went overboard, and not knowing sizes bought everything. After coming home and having mom go through what I bought, realized that a 2 month old grows pretty fast, so getting the next size up is a must. I kept those that would fit, and decided to come in today to return. Service: the women there were NOT helpful at all. Not with sizes, nada. Im not a mom and I havent bought clothes for an infant since was niece was born 8 YEARs ago! The cleaniness : its disorganized and not appealing. The return policy: easy. Had my recipt , returned what was too small, and that was it. Im feeling really dissapointed with this Mall and the service with the stores. Maybe its the holidays , I dunno. But, im going to avoid it from now on. Im sticking with Ralph Lauren and Carters from now on, or going online. Thanks but , ill pass this location!

as a first time mom had an amazing time trying to find a best stroller / car seat ! definitely…read morerecommend to come here to baby shoppe to find your baby stroller !

We had such a great experience at this baby shop! They have a beautiful selection of strollers, car…read moreseats, baby clothes, and so many other essentials. Everything is displayed really nicely, and it was especially helpful being able to see and compare different strollers and car seats in person. The store has a clean, welcoming atmosphere and a great variety of products. If you're expecting or shopping for a baby, I definitely recommend stopping by.

We went to sooo many stores to look for furniture for our new baby and it was overwhelming , but…read morewhen we got to Kids Furniture Evelyn was very helpful and informative . She was patient with us And answered all our questions and She has the best prices in town.

Amazing customer service! Helped me, texted me many of my preferred options in furniture and I was…read moreable to buy exactly what I wanted. I visited many furniture stores and Kids Furniture Superstore has the best quality furniture! Delivery was fast and they assembled furniture with no hassles. Everything went smoothly from the beginning to the end! I'm very satisfied