We started off at pet stores with small, cheap gold fish. We have "graduated" to fancy gold fish,…read morebig tanks, and lots of plants. We now (usually) go to Aquarium and Reptile Depot - we really enjoy the variety of fish but I have been more impressed with the helpful suggestions (without being judgemental) and answer to questions from all their staff. They even had some advice for our Chocolate desert millipede (thanks Bugtopia - kill me!). As this is a recently aquired past time - we are still new to fish and although we make mistakes, we appreciate that they are willing to discuss and suggest things as issues come up. It's a little farther from our house but well worth it. I've read some good and bad reviews and realize that everyone's experience can be different - but we have made MANY trips there as we fumble our way through aquarium and aquarium care, and I don't have any complaints. Props to all the staff that have had to listen to me fumble through things I've read online and then offered diplomatic suggestions on how I should approach fish care.

I first found Aquarium Depot about 13 years ago when I was desperately searching for a specific…read moremedication for my goldfish. They not only had what I needed, but took the time to guide me through using it properly. That goldfish went on to live another eight years, and I've been a loyal customer ever since. They truly have just about everything I could need for both my aquariums and my bearded dragon. Most recently, I purchased a huge enclosure for my beardie from them, and they've even kindly taken in my pleco and MANY pleco babies when my fish apparently decided their aquarium needed to become a full-time breeding operation. One thing I've always appreciated is how they keep their animals. The aquariums with fish available for purchase are consistently clean and have plenty of plants, hiding spots, and enrichment. I've purchased fish here over the years and have never brought one home that had health issues. It's clear they take pride not only in their store, but in the care and environments they provide for their animals. After more than a decade of shopping here, I genuinely trust Aquarium Depot with my aquarium and reptile care. Their selection is fantastic, their knowledge has been invaluable, and they've consistently been there when I've needed help. Exactly what I want from a specialty pet store and an easy five stars from me.

My daughter turns 9 this weekend and really wanted a Bearded Dragon so we drove out to Roseville…read moreyesterday to check out what The Serpentarium had to offer. The inside is very big and spacious, but you are immediately hit in the face with a very pungent smell when you enter. I'm not really sure what the smell was exactly, but we got used to it pretty quickly. We were greeted by a very nice gentleman with vibrant green hair who was very knowledgeable and helpful. He let me know some of the items I would need and which products were the best. We walked around a bit and checked out all of the critters - from snakes, to different types of lizards, to scorpions, tarantulas and even cockroaches! My daughter settled on a very cute 3-4 month old Bearded Dragon that we took home along with some essentials like a rock cave, fake plant, water and food dishes and even some Mealworms and Silkworms! The Serpentarium offers lots of different meal options for your critters as well - which is nice to know that it is a one stop shop! They carry the best brands for all of your tank needs as well. We were helped by another employee once it was time to check out and she was also very friendly and knowledgeable. The Serpentarium staff made me feel very comfortable with my purchase and answered all of my annoying questions with ease which I really appreciated. The Serpentarium will also take any surrendered reptiles as long as it is during operating hours which is nice to know that people have an option if they have no other choice. We will definitely be back to The Serpentarium to pick up more things for our new baby very soon! Check them out!

I used to frequent this store several years ago at their other location prior to the move. I was…read morealways greeted, the store was clean and the staff were helpful. What the heck happened?? I recently went to their new location and couldn't wait to leave. The store smelled terrible, product displays were very unorganized and a mess, the livestock selection was extremely limited, enclosures were not very clean like they once were, and the employee didn't bother saying a single word or even acknowledge me. They lost my business.

My mom and I could not work in the yard because it was a rainy weekend. I had driven up from San…read moreFrancisco to help her with her immense yardwork. So we drove from the elk Grove area all the way out to Rockland to visit the store for the first time and we were not disappointed. Incredibly clean and well laid out store. The tanks are well-maintained and not overcrowded. Lots of ample parking and two of the nice gentlemen were working the day that we visited. My mom and I each purchased some fish and I purchased some decor. We were already super thrilled with this store when the unthinkable happened my mom I noticed looked like she was crying and when I ask her what was wrong I heard her blood sugar monitor go off. It was below 50 the picture you see was taken after the doughnut one of the gentleman at this location saw my mom was in peril and quickly acted and had the other gentleman working in the store bring up his snack bag of powdered sugar donuts, which saved the day I was able to get my mom back on track and some real food in her afterwards, but these guys definitely go above and beyond firstly with an amazing store and secondly with generosity thank you folks so much. We will definitely be going back to the store, even though it's well out of our way it's nice to support businesses who support their community and strangers, especially in a time of need.

I have mixed feelings about Aqua Life Aquarium. The store itself was clean and well organized, and…read morethe staff I encountered seemed friendly. I also did not notice any dead fish, and the water in the tanks appeared clean. What concerned me was the setup of many of the tanks. When I walked in, particularly along the right side and walls, I noticed several tanks containing fairly large or numerous fish with what appeared to be little more than water and bare glass -- no substrate, plants, or places to hide that I could see. Several of the fish were bunched together in the corners. There were tanks toward the center with plants and more enrichment, so the difference was especially noticeable. I understand there may be reasons aquarium stores keep certain sales or holding tanks very simple, and I don't claim to know their individual care protocols. It was just surprising to see so many fish in such bare environments at a specialty aquarium store. I'm accustomed to seeing specialty stores provide more habitat and enrichment than the average chain pet store, not less. Overall, I wouldn't call this a terrible experience. The store was clean, organized, and the employees seemed pleasant. I simply left with some concerns about the fish environments I observed and would have felt much better seeing more hiding places or enrichment in the tanks.

If you own a pet and have been here you are missing out big time! This a very large store with…read moreoptions galore for all your pet needs. Don't let the name fool you there is no membership feee. We recently discovered this store and we were completely blown away. We have 3 small dogs and was able to find beds, leashes and the best find was the special food at about 1/3 less than we have been paying. They have everything from fish (fresh and salt water)and fish supplies to dogs, cats, and so much more. Located right off highway 80 by the Roseville Automall and share a large parking area with Home Depot. Parking is a breeze allowing you to to get and out quickly.

I qualify my rating here because it depends on what kind of mood the cashiers are in if it's a good…read moreexperience. Generally the prices here are pretty good. I buy Nulo for my Yorkies and often try different kinds of raw food and sometimes the refrigerated type. Generally, their prices are lower than the big box stores. They have really a large selection of treats in all price ranges, and the best price on the wholesome lung trees that I have found anywhere like I said if the cashiers are in a good good mood, you're more likely to have a good experience sometimes they are grumpy and not so friendly as was my experience today. I made a mistake because I thought that something was two for one. And I got a attitude from the cashier when she had to have a manager come and void the sale. Sometimes she's super friendly. It's worth the savings and the good selection to have to brave her mood. the sale.

Pricilla is great! Everytime we come in to have our dogs nail trimmed or a grooming appointment,…read moreshe's amazing! Very friendly, fast and efficient!

Stopped in while my dog was getting groomed (elsewhere). I was able to get a sale deal on some dog…read morefood and some puppy pads... this location seems to always busy but always stocked with a good variety and availability of items. I like the ease and quick check out - they also have a great selection of fish and other aquatic items.

The only place I trust to take my birds for a checkup. It's not at all close to me but I trust the…read moredoctors here for a good care of my birds. Perfect diagnosis and gentle care is their forte. The staff is friendly and caring. I have seen many other pets of all sort of variety coming for care as well.

I have never been to a veterinarian, in over 50 years of booking vet care, to find this clinic only…read morebooks an appointment with a $55 deposit. I was reminded at least 3 or 4 times about the date & time of the appointment. If you are an adult & paid a deposit, I don't think you need the reminders. This clinic has so many posted signs on the door & inside about what you can, should, or must do that it makes your head spin. If you like all the signs, this place is for you. If you are over 10 minutes late, you will be rescheduled although I arrived early & waited 30 minutes to get into an exam room. You will receive a charge for being late. What about my time? The clinic staff showed me how to give my turtle medicine. I watched them try to force her shell open with a metal instrument. It is much easier to hold a turtle's leg once they open their shell--then they show their head & meds can be given. If they had asked, instead of assuming, I could have told them I did not need their "help" to give medicine. I have had my turtle for 31 years & given meds before. This is not a clinic I would recommend based on my experience.

Connor and the rest of the staff that works there is amazing and very very helpful! Connor did…read moreextra Mile helping me !

I have been going to this specific Petfood Express for almost 15 years…read more I won't be going there anymore. Over the last couple of years pet food express continues to change their policies about returns, etc. It used to be that if your animal didn't like a product, or it was not working them, you could return it and either get a refund or choose something else. Now they have a 30 day limit to doing that which changed sometime in the recent past. And a few weeks ago, I purchased something for my little dog that was supposed to be helpful for his teeth and instead it got stuck in his teeth, and it was very traumatic for him as well as for me, as well as dangerous to try to get it out of his mouth when he was freaking out. So I returned the item and was told that because the item was opened I don't get my money back. Thus another new rule. I had a receipt as well. In every other store if you have a receipt and there's a problem you get a refund. Not only that, but the girl who informed me that this has been the policy, which is actually not been a policy very long, was rude to me. It's very clear that petfood express is more concerned about the bottom line than providing excellent service and excellent products anymore. As a result, I will not be shopping there anymore. Thank you very much.

We were in the area and I wanted to get a new seed cylinder for my feeder setup. I have not been to…read morethe Roseville location (we usually go to the one in Arden) so we decided to finally check it out. There is plenty of parking as it is part of a larger strip mall that includes Trader Joe's, Grocery Outlet, and Bliss Market. We were greeted by the friendly lady staffing the store and refreshingly-cold AC as soon as we stepped inside. The store was very neatly stocked, which is always so satisfying to behold. It was spacious inside, with various feeder types available, including their patented Advanced Pole System. Even though each store is a franchise, this store still had most of the selection of seed that I was familiar with from the Arden location. It was interesting to note (after chatting with the owner of the Roseville store) that the stores do not share databases with each other, so my rewards at one store do not transfer to other branches of Wild Birds Unlimited. However, since I am a member of the Daily Savings Club, I still can save 15% on all food purchased at any WBU location. Regardless, this location was very clean, well-kept, and I am always happy to support a franchise that sells top-tier bird seed and feeders for my feathered friends. I hope this branch continues to thrive! We will be back.

I've been coming in for a little over a year now. I finally decided to purchase the membership for…read morediscount on food only. I bought the no mess, but I have an influx of mockingbird this year and they've scared off the benches, morning doves, Maggie's, crows, and bluebird. That being said they do not eat the no mess blend as they are more prone to fruit and worms in their diet. I bought the birdfeeder and roundwith fruit and worm and they have unfortunately not touched that either. My one complaint is the no mess is in fact not a no mess. It has spilled out due to the birds and rooted some weeds in.my potted plants on my patio. I have relocated ao.e things in hopes any spill will end up directly on the cement. The staff here is very knowledgeable. I recently bought some extension hooks for hanging my feeders, as well as hummingbird powder mix, another feeder, and a water tumbler for my birdbath. I have recently.discovered there is another store in fair oaks, but the points do not transfer over just the food discount. The Roseville store is by far superior in my opinion as the wealth of knowledge is much better in supporting your wildlife bird needs. This store is a true discovery, and I'm blessed to of found them

This is the cutest Christmas sweater ever and is good quality! Can't wait for Frannie to wear it…read morefor Christmas photos!

I buy almost everything for my dog from Posh Puppy, including clothes, accessories, and toys, and I…read moretruly cannot imagine shopping anywhere else. Of course, the quality is excellent. Every item is beautifully made, stylish, and thoughtfully designed, and it is easy to find pieces that are not only adorable but also comfortable and practical for my dog. You can really see and feel the care that goes into their products. What makes Posh Puppy truly special, though, is their customer service. Shopping online can sometimes feel stressful or uncertain, especially when it comes to sizing, care, or choosing the right items for your dog. With Posh Puppy, that worry simply does not exist. Their staff is incredibly kind, patient, and knowledgeable. The aftercare is outstanding, and they take the time to explain proper use, care, and even general dog-related advice with so much warmth and attention. Because of this level of care and support, I trust Posh Puppy completely. It feels personal, not transactional. They genuinely care about both the dogs and their owners, and that makes all the difference. Once you experience that, it is hard to even consider shopping anywhere else. Highly recommended to anyone who wants beautiful products and truly exceptional service for their beloved dog.

Five stars truly don't feel like enough for the grooming salon at PetSmart in Rocklin Crossings. We…read morehave always been happy with the care our boy, Tommy Lee, receives here, but what happened yesterday showed us exactly how exceptional this team really is. We dropped Tommy off for his grooming appointment as usual and headed home to wait for the call that he was finished. Not long afterward, the salon called to explain that while grinding his nails, Tommy had bumped his foot against the wall and landed directly on a skin tag. In a wildly unfortunate twist, because apparently a regular skin tag would have been far too simple, it was connected to an artery and began bleeding profusely. The salon team acted immediately. They bandaged his foot, transported him directly to Loomis Basin Veterinary Hospital, and contacted us so we could meet them there. When we arrived, they were already checking him in and making sure he received the care he needed. PetSmart placed the urgent care visit on its account and covered the entire cost without hesitation. Before leaving, the team even asked whether we wanted them to remain at the hospital with us during the appointment. That was far more than we ever would have expected. By that point, they had already exceeded our expectations by miles through their quick response, transparency, compassion, and willingness to take care of absolutely everything. Any business can provide good service when everything goes according to plan. You learn what kind of people you are truly trusting with your pet when something unexpected happens. This team treated Tommy with the same urgency, concern, and care that they would have shown their own pets, and that means more to us than I can adequately express. I wish I knew the names of every employee who helped so I could thank each of them personally. Brooke called today to follow up and ask how Tommy was doing, once again going above and beyond. We had booked the appointment with Koaleen, Tommy's favorite groomer, and I'm sure she also played a part in making sure our boy was taken care of. We were already loyal customers, but the way this team handled such a stressful situation has earned our loyalty for life. Thank you to everyone involved for acting so quickly, taking full responsibility, keeping us informed, and caring for Tommy Lee so genuinely. We could not be more grateful.

This specifically concerns the dog training classes. We attended a beginning dog training class at…read morethis location for our 4-year-old dog. This six-week class teaches all the basics to train the owner in how to get positive dog behavior. The small class size makes it possible to focus on you dog even though it is a group class. Zander, the man who teaches the class is very knowledgeable in dog behavior and helps to explain why we do what we do with the dog to get the desired behavior. He also teaches what not to do so that you do not enforce the wrong behavior. I would highly recommend this training.