1. Bad Mutha Fluffa

    1. Bad Mutha Fluffa

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    Bad Mutha Fluffa

    5.0 (4 reviews)
    Open 9:00 am - 5:00 pm

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    Response time

    6 hours

    Response rate

    100%

    Services - Bad Mutha Fluffa

    Bath and groom only

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    4 months ago

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    3 months ago

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    Groomingville

    Groomingville

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    After being loyal customers for almost 4 years, we are officially done with Groomingville…read moreRockville. Our last three visits have been frustrating, but this final experience was the breaking point. I brought my Border Collie in with very specific, detailed instructions for a "pet trim" to improve her comfort and hygiene: Detailed scissoring and blending on the legs to avoid blunt, choppy cuts. Thinning shears to reduce density on her tail while maintaining the "flag" look. A "tunnel belly" and sanitary trim for cooling. Instead of the skilled scissor work I requested, they took the absolute "easy way out." They finished her entire grooming in 30 minutes (it usually takes an hour), and when I picked her up, she had been shaved to a 1/8th inch "puppy cut" all over. For a double-coated breed, this is devastating to their ability to regulate temperature. When I called to address this, they claimed I asked for an "all-over trim." In what world does a request for a blended, functional trim result in a total shave-down? To make matters worse, the staff member hung up on me, saying they were "really busy" and offered zero accommodation or apology for ignoring my instructions. It is incredibly disappointing to see a business treat a long-time customer with such blatant disregard. They clearly prioritize speed and high turnover over actual grooming technique and customer service. We will not be returning.

    I've been bringing my dog to Groomingville for about four years now after being referred by a…read morefriend. What keeps me coming back is the friendly customer service, careful handling and how thorough they are! My dog really loves the owners and the groomers. I book my dog's appointments online - they send out reminders and text notifications when grooming is almost complete. My dog always comes home adorable, soft, smelling good and they always send her off with a cute bandana. They take really great care of my dog!

    The Groomery

    The Groomery

    (158 reviews)

    I have been going to the Groomery for over 20yrs+!!!!!…read more Once the original owner (ROY) sold his business, things went down hill rather quickly. At first I used a guy (Quinton) who was great! Left to groom somewhere else. Then I took on another groomer there by the name of Isabella. Used her a few times and was very happy. Things started to change every 6/8 weeks when I brought my two Mini schnauzers in to get groomed. Each time the price kept going up. From $65 to $95 dollars in a matter of months. She also stated each time that my dogs had mats, which they did not, and tried to charge me more for that! Last appt was at 10am, and my dogs were still sitting in cages at 3PM with Isabella nowhere to be found. Again, tried to charge me $95 per dog!!!! Had an appt on 5/25, Isabella cancelled on me. Made the appt for Tues. 5/26 at 10am. Still waiting for Isabella to arrive and it was 10:40. Next thing I know, the lady at the front desk calls Isabella, then proceeds to tell me that Isabella doesn't want to groom my dogs!!!! Bottom line, DON'T USE ISABELLA!!!!! NOT RELIABLE AT ALL!!!!!! USE TINA, GREAT GROOMER ALL-AROUND!!!!!

    Starting goint here a year ago. We have to standard poodles. There was a groomer who we loved when…read morewe 1st started to go. There was a petite young woman who doted on the dogs and her work was very personal to her. In the last 6-8 moths, the quality has gone down, cuts uneven, runs in their coat, bare spots behing their legs. Last time we went they were running 2 hours late (had the dogs for 7 hours). They had some runs like the last few times, but we looked the other way. This last time, one of our dogs, shook his head at night (something was bothering him), 6 hrs after we picked him up and there as a wet cottonball stuck in his ear. He had a rash in his inner thigh and was licking it. Over the last week, he has been shaking his head a lot more, the rash lightened. Went to the Vet. $330 later, 2 yeast infections vet said likely from the cottonballs in his ear for so long, and because of the scratching, an ear infection in the other. They have floppy ears and I neve thought of checking their ears after a cut. I wish they could have been more careful and cared for them more. I also understand they were recently sold (not sure how recent) and the older reviews do not necessarily represent current management.

    Bad Mutha Fluffa - groomer - Updated July 2026

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