In Nov 2023, my Ram Ecodiesel decided to join It's brethren by having the high pressure fuel pump…read morecome apart, a known recall item. After calling several dealerships and asking, if they worked on modified trucks, some dealers will, some won't. Jonathan at blake fulenwider Said yes they work on them all the time. Dropped it off at the lot and jonathan told me it would probably be ready friday. I call on Friday, Jonathan says sorry. We're missing one part that is in Dallas and should be here shortly your truck will be ready tuesday. On tuesday, I call to find out a pickup time only to be told later in the week. On thursday, I get told that they are not allowed to use off the shelf parts and can only use the parts packages that chrysler sends based on the vin number specifically for the recall. Might be a bit of a wait. After getting jerked around so much. I talk to jake who is supposed to be the supervisor over the service center. I understand miscommunication happens, but i'm getting the feeling that jonathan says whatever it takes to get somebody off the phone. Jake assures me. It will be addressed and we start waiting. Christmas comes and there's no shiny ram under the tree. Valentine's day shows the love, but not the pickup truck. I finally receive a notice in the mail from Chrysler. Saying that all parts have been shipped and are available. I get excited, call the dealership. Only to be told they're still waiting on one part. But my truck should be ready by friday the 22nd or Monday at the latest. Perfect! Monday, rolls round. And I call to get a pick up time. So I can schedule a ride, Nope not ready maybe friday. Finally on Friday. I get a call from Jonathan one of the first calls. I've gotten from this dealership in the five months that they've had my truck. Good news is I have a supposedly brand new fuel system. Everything has been replaced. The bad news is my truck still won't start, They think it might be a hole in the manifold That appeared in the five months that it set in their yard and for only 1900 they will be glad to fix it. I was then chastised for not purchasing a service contract when I bought the truck. I decided I had had enough of the dealership and would. Just come get my truck. Jonathan said it was ready to go but being mid-afternoon and it being an hour trip to get my trailer and make it to the dealership. I opted to come saturday morning. Jonathan, let me know that jake would be there, and I could come any time. I show up saturday morning and finally get to meet jake in person with the very bright red eyes and disjointed speech - instills great confidence. Jake once again reminds me how much of a favor they have done for me by working on my truck. No, a favor would be something extra or atypical - I called and asked a simple yes / no question up front. Jake goes on about how excellent all of the staff are, and jonathan must have been tired when he said it was ready. Jake then spends twenty minutes looking for my truck, Which turns out to be still in the shop on a rack in pieces. Jake, very generously, offers to have my truck hauled back to my house on tuesday. At noon on Tuesday. I call to get an eta, The receptionist says there's no one there to answer and takes a message. And someone will call me right back. At three o'clock I call again, This time, get transferred to Sean who says they are waiting on a car hauler and my truck will be delivered either this evening or tomorrow. Thirty minutes later, he calls back and tells me that my truck will definitely be here this afternoon. Truck arrives and sure enough it doesn't start. Pop the hood and there are plenty of new looking parts so maybe they did some of what they said they did. They also left me several nice tools - always a sign of professionalism. The bent grill guard where it looks like they tried to tow my truck from the guard is just a nice cherry on top. I do know both of the tool drawers in the bed were gotten in to, although it's been 5 months... I honestly can't tell if anything was missing or not. Values. What values?

My pregnant daughter and elderly aunt were driving from Houston to Lubbock on Monday and had a flat…read moretire. They pulled off the highway and thankfully ended up at your dealership. Her car had no spare, and no tires were available to get her back on the road. Your service advisor and General Manager went over and beyond for them and got them back home safely. I work for a dealership in Lubbock where we encourage our employees to 'make confidence happen' - and THIS is how it's done! There are so many misconceptions about those of us in the car business and I love when dealerships prove that we are kind, caring, generous people!!! I was over 3 hours away when she called me all upset about her situation and was immediately at ease when she called back and told me how well your staff took care of them! Thank you so much!!!!

Do not get a used car from them unless you thoroughly inspect every aspect of the vehicle . We live…read morein Odessa bought a truck same day noticed drive shaft making nose and clicking sounds and doors would not shut properly without having to slam them they are fixing the problem ,but leaves me without the vehicle for a month and for the inconvenience there is nothing they can do and made it seem as if I caused the damage to the door frame so pretty much bought a vehicle just to make a payment and not have possession of vehicle horrible very stressful and not to mention the run around they gave me for almost 2 weeks

Me and my wife were stuck getting a run around for a month with allot of other dealerships and…read moreSammy Ruiz (a highly recommended sales person to go with )from here got us approved for a vehicle within a day and by the next we were in a 2020chrysler I highly recommend going to Stanley ford in sweetwater tx if any other dealerships keep stallin on you,also shoutout to the sales-managers from there that made everything happend as well

I had the occasion to drop by this dealership on a Saturday morning. I met with Kayla in the…read moreservice department and I can tell you she is a customer driven person. I dropped in with my motorhome to get an oil change. Well she wasn't aware of the exact cost because I didn't know how much oriole I was going to need she kept me informed as they went through the process. Their efficiency and timeliness of helping me out as commendable to say the least. I've started and owned three different businesses and have always tried to provide a great customer experience. If you need a service advisor that delivers on a promise of quality ask for Kayla. I believe she is fortunate to be at all American Chevrolet and they are fortunate to have her as an employee!

DO NOT BUY A USED VEHICLE from this dealership!!! We bought…read morea Jeep from this place on Saturday and Monday morning the warning lights came on and the engine is ticking. We returned and spoke to the salesman, who spoke to management and we were told they would do nothing about it because it is 4000 miles out of the warranty they offer. They said we should have bought the warranty that was offered to us when we purchased the vehicle but none were offered. We paid $21,000.00 for a vehicle that needs $2000.00 of maintenance done on it 2 days after purchase. If you purchase from here take the vehicle to your own mechanic first. This place is a joke and I'll make sure everyone I know hears about this.

Most honest car dealership I have ever had the pleasure of doing business with. I am a customer for…read morelife. Great selections and fair prices.

Headed to Conroe and the battery light came on in Luke's truck...the battery had stopped charging…read more After checking the battery cables the light was still on. Luke figured it was the alternator so we googled Chevy dealership. Fullen Motor Company was 7 miles away and an answer to prayer! They found the correct part, picked it up, had it changed out and us on our way in less than an hour and 1/2. Dean was the guy that said he'd personally get it fixed so we could be back on the road. Awesome representation of Texas friendliness! Definitely star service! Thank you!!!

Terrible scheduling, quality, and pricing. Damaged…read moreleft-front on Silverado (ran over stump in field). Performed estimate, ins carrier didn't agree; Bayer asked ME to negotiate for them. Said no and they worked it out. Hood doesn't close completely, alignment off, and airbag light on. NEVER AGAIN!

Such a great experience. We drove 1.5hrs to look at a Suburban and trade In our vehicle. Joe was…read moreour car salesman and he made the process smooth and effortless. So happy with our purchase. We will be returning customers in the future. The atmosphere is very relaxed which I loved. No hidden fees and very honest

Mark Harris made everything move smoothly and was very helpful and knowledgeable. I would highly…read morerecommend this location.

I don't know what they could have done to make this go smoother. Bought vehicles for my daughter…read morethen for work and also my wife, then I told other people about great service and they also had the same experience. Russ Rogers and Marc Walraven Thankyou for great service. Thxs Daryl

Rodney helped me and my wife pick the best suv for our lifestyle. We are grateful for the ease of…read moregetting a loan with a low rate and manageable car payment. Thank you.

My husband bought a used truck here after searching at many dealerships, and this location was by…read morefar the best. We came home so happy from this experience! Everyone was incredibly welcoming, intelligible, and honest. The vehicles were priced very nicely and their selection was grand. Cory Terrell and Pete Klein went above and beyond to ensure that we were well taken care of and walked us through the process. I would recommend this dealership to anyone, even if you have to travel to get here. It's worth the drive!

Randall Motors was so professional and smooth. Lupita, sales consultant was very helpful, went…read moreabove and beyond, and polite. Matt, finance manager, was efficient and accurate. The vehicle we wanted to purchase had just come into the dealership and they were speedy and thorough about handling all the details when we traveled 2 hours away for it to all come together for us. We have bought numerous cars and have never had such a fantastic experience!!!

Nice folks here. They give 10% off to military vets on service! USA!! Service was quick and high…read morequality, if you need a loaner arrive early. Really nice waiting area