system has been in a few years. mini splits, installed by baker with no issues. this year the system shutdown, baker came to repair it. they isolated the issue to one unit in a kids bedroom. they exposed the unit and capped the wiring, told us to use caution around the unit as power was still flowing, told us they would try and source parts, they charged us for the call and left. More than a week later no follow up. I called to be told they did not sell that make of unit anymore and they could not get parts. I asked for a referral for someone who could complete the repair but was told to do an internet search. In short, they did half a job, left exposed wiring in a child's bedroom and did not have the decency to either call me to tell me they could not finish the job or recommend someone who could. If you are looking for customer service I suggest you look elsewhere. In reply to your comment on my review, I have no record of you ever trying to contact me after the in home visit. Not even a voicemail. My issue is with how you left the job not the function of the units up to that time. read more

Baker Air - Heating & Air Conditioning/HVAC Near Me

I met Franklin today. He's the owner of the company hope everything over gave me a fair price on the repair. However as I was told by two other repairmen this unit needs to be replaced soon so we worked out a price with financing , service warranty and change of thermostat. Better than a few others I've tried. read more

I'm a widow who needed to understand the operation of my system. Todd was so kind and patient walking me through the different settings in order to achieve my objectives. He has an excellent knowledge of the air conditioning/heating business and he's very competent. It was a pleasure to meet Todd and work with him. read more

These guys are prompt, professional, and know their stuff. Email the company and the *owner* gets back to you ASAP. It's clear they take pride in what they do - what more can you ask for? read more

Absolutely Horrible. I'm very disappointed with this company. About a week ago my air conditioner exploded. My house was full of smoke and it smelled like gasoline for a week. I will be needing a refund from Mr. Baker. read more

I recently upgraded my home to smart thermostats. Baker Air came and installed them all, did a very thorough job. They worked quickly, no mess was left from the work, and they were extremely professional. Masks were worn the whole time they were in my house and made me feel very safe. Would highly recommend them. Thanks for your help Baker Air! read more

Baker Air - Heating & Air Conditioning/HVAC Near Me

Extremely unprofessional owner. Took parts from HVAC to measure for a job and never returned with the replacement, leaving leaking air during the heat of the summer. Called every week for 2+ months and could not get a call back. Had to go out of pocket to just fix the parts that they stole from my unit. Continue to send bills 5+ years after this and owner actually physically threatened me for trying to get them to stop attempting to bill me for something they should be reimbursing me for. read more

I can't say enough...Baker Air stands by their contract, they are efficient, responsive and Kris and his workers are super nice. I had a major issue with my brand new furnace and Baker Air did the right thing and replaced it. I would highly recommend their services. read more

My ac split stopped working shortly after we moved into our new house. Called Baker for a repair. Charged $200+ just to walk in the door. I was told that a control board needed to be replaced in the non-functioning split. At the time of the visit I also asked about several other jobs in the house, including installation of units in some rooms. After a week went by with no quote for the repair or other jobs, I called. That day a quote was sent for the repair of my split - $5k, no joke. I then asked for a quote for replacement - $5k. Curious about material cost I explored some websites selling control boards for my unit - the most expensive was about $500 and replacing the board would probably take about 2 hours. They made some good money ($200) just walking in the house and spending maybe 45min looking at my units, then sent me a super inflated quote to repair it. Also never received a quote for the other work I was considering, not that I would use them after this experience. Buyer beware, wouldn't call these guys if you are looking to repair anything. read more

I live in an old house and was interested in getting ductless AC w/heat. I got a few quotes but finally went with Kris/Baker Air because: 1. The price was within my expectation. Baker Air was not the lowest or the highest quote I got. Thought it was reasonable. 2. Kris was helpful answering my questions and very thorough in the whole process about setting up my system 3. Kris was responsive; unlike other HVAC companies, some never got back to me with a quote after the initial visit, while others didn't even bother with responding to my initial request for a quote. It is not my job to chase you down for an answer. Kris gets it: you snooze, you lose! Once I accepted Kris's quote, he was very helpful in getting me the information for a permit with the town. This made the process much smoother than I anticipated. I always got a response from him within the same day. Kris and his team came to my house and got the system installed within one day (even though he initially told me it would take a day and a half). They were friendly and kept my place clean (they wore booties on my new hardwood floors - thank you!) His father Paul & crew are great people and can tell they're a great team. Overall, great experience with Baker Air. Highly recommend them for HVAC needs. read more

Baker Air came on time within days of my call. They fixed the AC and explained everything within 30 min. They did not over charge. They found several ways to get our unit to run more efficiently and fix the issue we were having with a leak. Professional and honest. Highly recommend read more

My central AC system was leaking water and Baker Air provided great service. Kris explained what he was doing as he was working and explained the cause of the problem. I highly recommend Baker Air for your HVAC needs. read more

Baker Air to the rescue again! Mike and Pat came out today (called a few days ago) super service, kind, respectful, pleasant and quickly found issues repaired and reasonably priced too. Happy customer thank you to my Baker Air "husbands" AC running beautifully again read more

Setting an appointment was simple, easy and professional. My technician Mike was completely awesome. He diagnosed my AC units, explain what he did, told me what he discovered, laid out all my options and then recommended what he thinks is the best solution. What more can you ask for? Oh yeah, when he entered my home he even put shoe protectors on. Now that's professionalism. I had an excellent experience with this outfit. read more

Baker was able to schedule an appointment to fix my AC same day and the technician was knowledgeable, respectful and professional. Price was very reasonable and I would highly recommend Baker and use them again in the future. read more

Heater went dead at 11 at night. Like an 80s movie, I hired multiple hitmen (read as: called every heating company in a 10 mile radius). Not only were they first to call back, they arrived 40 minutes earlier than promised. He brought his own booties (with small children in house this was a big, big plus), he was patient with my questions, efficient with the work and walked me through how I could do the repairs myself in the future, were I so inclined. Only when specifically asked did he talk about any other repairs I might have done. And was honest with me about estimates on how much life left my hot water heater still has. Would gladly call back. read more

As a woman living alone, with no heat in March 2015, I was extremely worried about the reliability and integrity of a repair service. I called several service companies in the Port Washington/ Roslyn/ Glen Cove area and went with my gut feeling. Kris arrived exactly when he said he would, explained and showed me each part involved in my problem & AND DID THE TOTAL REPAIR, by cleaning the existing parts instead of trying to charge me to replace parts and the additional labor involved. My gut feeling about Baker was more than right. read more

Responded immediately to my request for an estimate and service. Came by and assessed my heating issues and were very knowledgeable and friendly. Plan to use them for all heating/cooling issues for my house. Highly recommended read more

What a pleasure in todays world to be able to call a business and they treat you like a valued customer. They show up on time, are super professional and extremely knowledgeable. Plus they are honest...Win win win! Thank you for running your busy the old school way. Ive already recommended you to multiple friends & my brother in law. read more

Great customer service, trustworthy, and quick with making repairs. Thanks so much for fixing our heating problem so quickly! I will definitely recommend your company to others ! read more

These guys are great. The respond promptly and work efficiently. They clean up implacably and their prices are fair with no hidden costs or fees added on. read more

Baker Air is the best. They installed our central AC in 2015 and have serviced our heating system as well. Not only are they excellent at what they do, very reliable, easy to reach, and efficient but they are really the nicest people too. Kris and his father Paul are wonderful. I highly recommend them! They are fantastic. Sheetal - Port Washington, NY read more

I am a strong supporter of small business in America and especially put my support to veterans of war, having had family who have served our country. I use Baker Air when I am at my New York home because of the courteous, highly-professional staff, the quick response to my needs, and the honesty of the owner, Kris Baker. I would highly recommend working with their team, and trust you will share my views. read more

Reliable and professional. Very pleased with the service we received and highly recommend to anyone in need.

Great service and quick install. The consultation was easy, that Kris is quite a character. The work crew was courteous and cleaned up nicely. All that was left was an amazing split unit that just works beautifully. I could not be happier, except now my wife wants to add more splits. read more

Wonderful service! Prompt, kind and knowledgeable. Would most certainly recommend!

Renovations can be quite stressful but working with Kris Baker and the team at Baker Air was anything but. I have seldom come across anyone as responsive and willing to help. They are professional, honest and friendly. Not only do they really know their stuff but they are willing to go the extra mile which really makes the difference. I can not recommend them highly enough. read more