On February 15, 2026, I was informed that I would be receiving both a paw print and a nose print of…read moremy dog as part of the arrangements made following the cremation services I paid for. My dog was not simply a pet -- he was a beloved member of my family for over 10 years and an important part of my daughter's childhood. However, when I arrived on February 24, 2026, to pick up his ashes, I was informed that the paw and nose prints had been lost. I was further told by the front desk employee that the prints were merely a "courtesy" and not included in the cremation cost. While I understand policies may vary, the issue is not whether the prints were included in the price. The issue is that I was explicitly told they would be provided. I was given the expectation that something meaningful and irreplaceable would be preserved -- and that commitment was not honored. If this was truly a courtesy, it should not have been presented to me as a promised memorial item. Informing a grieving family that something special will be done, only to later admit it was lost, adds unnecessary pain to an already heartbreaking situation. There is no opportunity now to recreate those prints. That moment has passed forever. During one of the most vulnerable experiences a family can endure, compassion and care matter deeply. The response I received lacked empathy and professionalism, which only compounded the grief my family is experiencing. I am deeply disappointed in how this was handled.

When I came in a few weeks ago, That Cari lady is the most unprofessional and grouchy employee I've…read moreencountered at a pet hospital, definitely will not be coming back, I went somewhere else because of it.

So my little 13 year old Dachshund had been having some pain I gave her baby aspirin the past few…read moredays and she was not showing much improvement. I called her vet today to see if we could get her in soon. They were booked and recommended we take her to Tulsa Animal Urgent care at 61st and Mingo. I had no idea we had an Urgent care for animals I looked online and the prices were very reasonable for a vet. We took our baby there last night. We got right in, no appt needed. Front desk staff both were super nice and friendly, they got out Addie all checked in and put us in a room. We were in the room only a few minutes before the Dr came in (Dr. Suzanne Caruso, DVM). She was so Gental as out Addie is such a queen (drama queen too, lol). She liked her over and then took her back to do a deeper exam with her techs. (Just like human kids, they do better without parents around). In a short wait she came back to talk to us about her diagnosis. Dr Caruso's diagnosis was arthritis which I was relieved, she did not feel we needed x-rays but did leave it up to us. I loved that they just did not do them and it cost us more if she felt they were not really needed. She recommended a monthly injection and we can come there to get it for Ms Addie. The overall moment coming in the door to going out the door I could tell they all cared about doing what was best for our little queen Addie

Our 10 year old Maltese was bitten by a german shepherd. Half of his lip -- whole entire side of…read morehis mouth -- was bitten off by that dog. We brought our pup to this clinic and he was being seen by the vet in less than five minutes. She was kind, compassionate and caring. Our dog ended up with 14 stitches in his face and is wearing a cone -- for 10 days to two weeks. They gave him meds and took care to not only address his pain needs, but were also kind about our distress over the whole situation. I would HIGHLY recommend this group.

Dr. Bays was fantastic and so wonderful. The ladies at the front desk and vet techs were amazing tooread more

I have a young friend who lost her husband in the last 6 months take their dog who was in failing…read morehealth to this Center. They immediately stated that surgery was needed. They ask prepayment of $10,000. No one was there to support her and she paid the prepayment. Within the hour they advised the dog had passed. In obvious grief she left but they only refunded $2000. I am starting to understand why so many animals are being left homeless on the streets. If this was a unique misunderstanding then FIX IT. If not they are a serious threat to families and pets in our city!

We had a bit of an emergency scare with a my 11 year old dachshund on a Sunday evening, so we made…read morethe 35 minute drive to AEC as it's the closest 24 hour vet to us. You have to buzz to get security to let you in, which is kind of off putting right from the start. And the first question they ask is if your pet could have ingested weed, which is I'm sure way too common. The nurse and vet were very kind and fairly quick, but before they even come in, they bring a credit card machine in for payment. I guess I understand that's the awful world we live in now, but it sure doesn't sit well when your pet is sitting on the table in pain but nothing an be done until payment is made. But once we started the process, they bounced in and out with diagnosis, suggestions for treatment, and itemized statements showing the extreme rising costs of the visit. The vet was very thorough and detailed in explanation, but we ultimately decided to take our dog home and to our local vet Monday morning, who basically disagreed with the diagnosis we received and went with a separate treatment plan. So around $1000 later, we at least had piece of mind that it wasn't life threatening. But ouch. I would definitely try a different emergency clinic next time.

I just want to cry! This place the as so horrible in every way !! My pup is gone. Not a soul there…read morehad any interest on saving her life.

Doc genuinely cares about our animals. He is very accessible to ask questions on the phone between…read moreappointments. We've been to multiple clinics around Tulsa, but we've stayed with him.

I apologize for taking so long to leave this review. I'm sorry for any pet that has unnecessarily…read moredied in the interim. We moved to Tulsa in December '23, with a 6 year old, Czech import German Shepherd that we'd had for a few months. She had been used for breeding, required a C-section, and was no longer useful to the breeder. As a rescue, the breeder was familiar with us (we own her daughter), so he contacted us and surrendered her to us. We had her thoroughly vetted when she arrived in Oklahoma. After a few weeks in our home we contacted our trainer and got her into training as soon as possible. She was sweet and a good member of our pack, but largely unsocialized. When we brought her home it was time to address the last step in preparing her for her new life in our home, having her spayed. We made an appointment with Dr Thomas. After anesthetizing her the doctor tried to call us to tell us that she had a spay scar. When we called him back we discussed the c-section scar and decided to wait a week or so and start over. When we picked her up we found that while he had her anesthetized, he decided to perform surgery on her eyelid for some small defect I had not even noticed and we had not approved. I wish I had seen the red flag. Two weeks later we dropped her off to be spayed. We called to see if she was ready to be picked up and were told to wait until five. I walked over to pick her up a little before five and immediately noticed that she looked unstable. Her gums were pale and I asked if I should run her to Oklahoma Veterinary Specialists. Dr Thomas said no, took her back into his office and started IV fluids. After wasting what turned out to be the last 30 minutes I had to save her, he sent us home with a vet tech carrying the IV bag. I helped the still unstable dog. When we got to the door the vet tech gave me the IV bag and we've never heard from them again. After observing her for a couple of minutes I put her in the car and raced to OVS, calling to let them know the situation and that we were headed their way. Dr Hodges, who has helped us many times in emergencies, stayed and waited for us, rushing us in when we arrived. He worked on her for another 30 minutes. She coded twice and was unable to be revived a second time. She died of blood loss from internal bleeding. Dr.Thomas or his office never called to see how she was. We filed a complaint with the State Board. Imagine the State Board of Veterinary Medicine being unresponsive in the State of Oklahoma. Would you expect anything else? If you love your pet, stay away from Dr Chet Thomas and City Veterinary Hospital at 36th and Peoria. I wish we had. We obviously live close by and every time I see that building I feel sad and angry all over again.

My fur baby of 18 years passed away. It was a difficult day, I had already called and made…read morearrangements, about a year before. She had a tumor that kept getting bigger. They were very sympathetic and walked me through this very difficult time. I selected her box, it was so beautiful and with the most beautiful message. They made a paw print and a nose print for me. I picked her up and cried like a big baby. They hugged me like an old friend. They were amazing! I would definitely recommend them to anyone who is faced with grieving the loss of your furry family friends. Thank You so much! You have no idea how thankful I am that I made that call to Heavenly Pets!

Heavenly Pets provides cremation of your beloved pet at a very reasonable price. I used their…read moreservices for my two beloved dogs who passed away over the past few years. Their care of your pet's remains and the compassion, sympathy they exhibit for the grieving owner rivals any human funeral home.

Horrible. The blonde front desk girl could absolutely careless. They refused to see our dog…read moreAnd now my dog has passed away. Do not recommend this place at all

We are forever grateful to the team at Veterinary Emergency Referral Center--they truly saved our…read moredog's life. From the moment we walked in, the compassion and professionalism of every staff member was evident. They went above and beyond, even helping us find a surgeon to perform a critical surgery for our dog. Both veterinarians we worked with were absolutely fantastic--thorough, empathetic, and clearly invested in our dog's well-being. They went out of their way to make sure our pup was comfortable, and it meant the world to us. I felt completely at ease leaving him in their care, knowing he was in the best hands. The entire staff showed us such kindness during what was an incredibly difficult and emotional time. There aren't enough words to express how thankful we are. They made an overwhelming situation feel a little less heavy with their warmth and support. We will never forget the care they provided to both our sweet pup and to us. Thank you from the bottom of our hearts.

Howdy Do ? ! We took Titus to Neel as our regular Vet was not qualified to make a determination of…read morecancer problems it appeared he was having . Everyone up front was Very helpful . Upon Dr Robberson checking Titus out we were given a host of ideas , thoughts , remedies , & treatments & some that did not include them . It is a Very clean , efficient facility & we plan on doing further business with them . Thanx for the help !

--Excessively Prolonged Wait Times--…read more They won't tell you, they won't warn you, they won't check on you, they won't apologize for keeping you in a waiting room for several hours. I came in late at night because of an emergency. I waited from 9PM to 4AM. That is 7 hours of waiting! Both my friend and I were getting bit by fleas or something in the waiting room. Also, they should have given us an estimate of time. Anything sort of update would have helped us to psychologically endure what felt like eternity. Things that could have made my wait a bit bearable: 1) Send someone every hour to reassure or at least comfort the customer. Even just a simple hello or hey how are you guys holding up. Literally, just the idea of human contact. 2) Let the customer know that there are snacks available in the vending machine. It took several hours before realizing this. 3) Let the customer know that there's either water or some coffee available. 4) Give the customer the option of leaving and coming back with no penalty or fees, especially if it they have to wait for many hours. Waiting in a Gray Painted room for hours and hours and hours begins to feel morbid and depressing. I started walking around and talking to others who had been waiting even longer. The couple in the room next door had fallen into a deep sleep on the hard floor from waiting so long. Heads up concerning payment: They do offer tap Pay. They charge about $135 for a walk in visiting fee. I suggest going elsewhere if you have an emergency at night. If you are you reading this, and you are a customer, and if you are already waiting in a waiting room just like I was... I'm very sorry. Good luck, and hopefully your pet is okay.

Mr. Charlie decided it was a trip to the ER in this miserable heat yesterday, after dinner last…read morenight. So, after the hubby got home from work, and we had a quick dinner, we were on the road to the emergency vet. Charlie had been yacking(for lack of a better term) in the afternoon in the hallway near our bedroom(putting me on back cleam up detail). And after one of his yacks have a Pink tinge to it, that was it and a trip to the vet. Once we got there and checked in, they came out and got him for vitals, then put us in a room, where we waited(Thankfully we know where the coffee is there). After a bit a member of the team who tracks history and relays info back to the dr(who was in surgery with another patient) came in and got more info from us. While we waited we watched a bit of TV and played on our phones. After a bit of that, then the coffee started. After about our second cup for the evening/early morning, the dr came in and we discussed what was going on with Charlie. She said basically, he came back with a clean bill of health, and it was stumping her what was going on. They did some xray, gave him a anti-nausea shot, and sent home meds with us. She said if he pukes through the meds given, then back to the ER he would come. But, she also recommended an internest within their group that specializes with feline internal medicine to follow up with, if the episodes were to continue. After having that discussion and the discussion of what to do at home, we finally were released about 1 am(we had gone in around 7 pm), and got home about 2 am. We are eternally grateful for the staff and Dr's on shift, thst helped us with our senior furbaby. It made for a smooth visit. Thank you Dr.Vingeron(Dr V- hopefully i spelled the ladt name correctly, my apologies if not.) for taking the time to explain things where we could understand things during the goofy hour of the day(after midnight). But if your furbaby is in distress, this is the staff to go see. Thanks again.

She tried to avoid taking responsibility for almost everything. She started reading the lab results…read moreand then claimed that neither she nor the other doctor had suggested euthanasia. I called her out on that, and she responded, "Well, we have to have that conversation sometimes." I pointed out that just moments earlier she had said they never suggested it. She also claimed she wasn't the one who performed or reviewed the labs and ultrasound, so I pointed out that the paperwork has her name listed as the attending veterinarian. I took my dog to another hospital and had the labs redone and pancreatitis showed up on it 45 mins after leaving. Also this whole ordeal with them cost over $3,000. The entire conversation was like that. Every time I confronted her with documentation or something she had previously said, she had to backtrack or change her explanation. It was obvious she was scrambling to justify her actions. I also brought up EPO. I explained that it's been available since the 1980s, and she agreed. I reminded her that we specifically asked whether there was anything that could increase her red blood cell count, and she told us there wasn't a medication available. At that point, she changed her explanation and said they weren't treating her for that condition and that the clinic didn't carry it. I told her that wasn't the point and we specifically asked if a medication existed that could help, and she said no. EPO is readily available and costs around $34 at Walgreens. I also questioned how they insisted she did not have pancreatitis, yet by the time I drove her to Bartlesville, about 45 minutes later, she was diagnosed with it. Pancreatitis doesn't develop in 45 minutes, which raises serious concerns about whether it was missed during their evaluation.

We boarded our dogs Missy and Jasper while my daughter told a break to go to Dallas a few days. We…read morecame back to our furr babies, happy to see us but looking well cared for. We trust our pets with Midwest Veterinary Hospital completely.

I needed a specific microchip for my dog to move to Spain and with the military. The military…read morerequire a specific type and I was told my Tinker that this vet uses those. When I asked if they could check to make sure...I was told,"we do it and it says 15 digits." I asked if it is specic for the military and she was not helpful, act annoyed and gave me to someone else who was also blunt and said "we do this all of the time and yes, its the correct one..like I heard her tell you 15 digits." Poor customer service...didn't even get to level of making an appt. Rude people!