Very professional, quick and clean. They called before arrival, came on-time, and did our two rooms and sofa in under an hour. I watched him do the sofa, and he got all of it, didn't monitor the room cleaning, I'm sure some corners were missed but we have a new place and only been in it a year. Frankly I hate carpet, and want to get rid of it as soon as I can, but for now it needs yearly cleanings. We didn't have any spots or issues, so I have no idea how good they are on that. Shy of 5 stars: One draw back, please use Square for payment, they actyally wrote out the invoice and CC# on it, I'm pretty sure that's not done anymore and completely unsecure. My check book was in one of the rooms cleaned so I couldn't get it and I prefer to pay by CC anyway. read more

What a pleasure dealing with professionals. Tracy actually was able to give me a quote by sending her a video of the flat. The cleaners were very kind and did a wonderful job. Even took out a couple of spots that weren't on the order. Great experience read more

Professional, courteous, and efficient. Baker's Chem-Dry arrived for the appointment (Sept 13, 2017) precisely as requested. Service was impressive -- doing the carpeting in my apartment, with extra attention to spots/stains and previous attempts to clean myself with a "Spot Bot". Additionally, had a carpet runner cleaned. Total time was just about 1 hour..! Highly recommend this company, without hesitation, to friends and neighbors. read more

AVOID: They overcharge for ruining your carpet Notice that all their good reviews are quite old. Maybe new owners, because my experience was horrible. DISHONEST: Tried to charge me an extra $50 after I had negotiated a price. UNRELIABLE: Came 2 hrs early ("nothing else to do, we want to get done early and go home"). I hadn't finished moving furniture, and they rushed me (but wouldn't help, except for more $$). CARPET DESTROYERS: Didn't do spot removal first, but dumped 2 bottles of it into the machine. Result was to dissolve all dirt into the carpet so it couldn't be removed, and left the carpets dirtier than when they started. Now the dirt has soaked into the entire pile and I must replace my carpets. INCOMPETENT: Didn't vacuum up dirt first. Claimed that that their machine had a built-in vacuum. Vacuuming up wet dirt and dust? I am still vacuuming up small balls of dirt that their machine left. DISHONEST: I picked a ChemDry cleaner so I could quickly get back into my house; they claimed 12 hours, but my carpets were still damp after 24 hours, even after installing 2 fans to remove excess moisture during the second 12. This review is for the San Carlos Baker's Chem-Dry, not the SF company of the same name. read more

These folks have been doing the carpets in my store for a few years now, and I just had them come to my home to do my carpets there, since one of my kitties has been sick recently (he's fine, now). So here's the rundown. Their prices are quite reasonable, and I like the way their product works. It's effective, without being smelly or dangerous to people or pets. And here's something that I consider to be very important -- they come when they say they will. If you make the appointment for 6 pm, that's when they come. Not 6:30, not 7, not 8. We're all busy folks, so I really appreciate that Baker's respects my time. It seems pretty basic, but it's actually quite rare in this day and age. So the bottom line is, 5 stars, and I highly recommend them for both your home and your workplace! read more

Without going into lenthy details, Baker's Chem-Dry has bent over backwards to ensure that my carpets were clean and dry. Basically, after a not so glowing review of their first service, they tracked me down and were determined to make good on their promise to satisfy my needs. They returned to re-clean all of my carpets free of charge. This time my carpets were thoroughly clean and dry. This kind of commitment to their customers harkens to a time I thought had long passed. They have re-newed my faith in customer service. Thanks in particular to Kelly who has made great service her raison d'etre. Bravo Chem-Dry read more

Chris the owner personally contacted me and offered a sincere apology after he read my previous feedback. Per our conversation, I learned that this company takes customer's feedback seriously. The owner wants to make sure that his customers are 100% satisfied. I believe this attitude also carries on to the cleaning part. However, I can't give it 5 stars because I do not use their cleaning service at all. I have no idea how Chris' crew perform the job. P.S. As of 12/19/11 I gave it a 4 stars right after receiving the owner's call; however, I think I was too sentimental at that time. Because I do not use it's service at all, a 4 stars was a bit too high IMHO. read more

I can't recommend these guys highly enough.Our couch once again looks beautiful, and thanks to Morgan's advice about caring for it, we're smarter about how to keep it that way! Very, very nice folks, and they do a great job. read more

Carpets came out looking good. Customer Service was good. Carpet technician was good. On time professional carpet cleaning service. My only criticism is that the would not tell me the price (IE $0.45 a square foot) over the phone. They say it is because carpets and conditions are different...but the price came out a little higher than expected for 1 year old low trim carpet. read more

I am very unhappy with the results. The owner came and did the job. He was here about 30 minutes tops and from another room I could hear him on the phone the entire time he was here. While still wet the carpet seemed ok, but as it dried (took 3 hours plus to even resemble dry) most of the spots reappeared. I was told the carpet would be dry within an hour. I would not recommend this business to anyone who expects to get what they pay for, a job well done. read more

I had a party the other night and one of my guest spilled on my carpets. My carpets are light and the spots were not. I was in panic mode. I needed service right away. Baker's Chem Dry was not my first call. I called two other companies but only got an answering machine. I know it was after hours and on a weekend but I could not wait. I was desperate. Well Chris with Baker's Chem Dry answered their phone. He was very helpful and reassuring. He sent Bob out to service my carpets about two hours after I made the call. The spots came out. I really did not think they would all come out. I thought they would fade but not totally be removed. WOW! I am speechless. A big thank you goes out to Chris and Baker's Chem Dry. read more

These guys are awesome! I purchased a deal for a certain square footage on Living Social and when I called to make the appt I asked if they could go above that sq footage and just charge me the difference which of course they were more than happy to. I scheduled my appt and got a relatively close appt, they were running late the day of the appt and called me to let me know. When they showed up they were professional got right to the job, did the additional sq ft at no extra cost to make up for being an hour and 1/2 late and left a bottle of spot cleaner. Its been about a month since having them cleaned and my carpets look amazing. I wish I had taken before and after photos because they were horrible before (one of the perks of buying a fixer upper) and I wasnt sure they were going to be able to be salvaged. I have already reccomended them to two other people and if in the future I need the service again I will definately give them a call. read more

How Baker's Chem-Dry Has Changed I've worked with Mr. Baker since I bought my house (and carpet) in 2008. Baker's Chem-Dry wasn't particularly inexpensive, but Mr. Baker's work was always great and very quick and I was a happy customer referring others based on a string of good experiences. Something has gone wrong. The Baker's Chem-Dry rep showed up for the work today well after the time he called me to meet him. Then he eyeball-measured out the exact same rooms Mr. Baker had cleaned in the past and gave me an invoice for well over twice what Mr. Baker had charged me. Hundreds of dollars more for the same work. I'm happy to pay for price rises over time, but multiplying the price by 2+ on the day of the work is unfair, unethical, and mean. So I missed work, moved all my furniture, and got nothing. Very sad. read more

We had a huge pancake breakfast for our neighborhood the Saturday before last, and a pan of hot bacon grease was knocked off the counter into the living room and onto the carpet. Luckily no one got hurt, but it was a trial to try and get up all the grease off the carpet and the kitchen tile grout. My dog liked the result, and kept licking the carpet after I had "cleaned" it. A friend said she knew a company that would clean the carpet real well, Baker's Chem Dry Green Carpet Cleaners. I gave them a call on Monday, and they were able to come out on Wednesday. I was very happy with the results. The tile and tile grout looks just like the rest of the kitchen where no bacon grease was spilled. The carpet looks great and the dog thinks it is so so boring. Actually Baker's Chem Dry didn't save my bacon, they cleaned it up. read more

Fantastic service!! I learned about Baker's Chem-Dry from a Groupon that I purchased. I chose Baker's based on all the fantastic reviews I read on Yelp (while most other cleaners had questionable ratings, at best). Scheduling was easy and simple with just a quick phone call. Baker's came and cleaned two of my area rugs-the second one for the same price as the Groupon! Darold was the representative who came to my house. He was very friendly, quick to explain the process, and even helped with a small stain I had on my couch - no extra cost! Letting someone into my house always makes me a bit nervous, but Darold was professional and made me feel comfortable from the beginning until the moment he left. The rugs look brand new, and the couch cushion as well. It all took under 45 minutes. I'm sold - when I decide to have my couch cleaned, I'll call Baker's again. read more

So I recently split from my bf of 3 years and decided that the apartment needed a major overhaul, starting with the carpets. It's like they say, out with the old, in with the new. I do have a small terrier mix,that as most pet owners can say, has had several accidents along the way to becoming potty trained. The ex and I, have tried several times to clean the carpets in the past using a rented "rug doctor" but it was some what expensive, an all day process, and left the carpets soaking wet! This time around, I thought I would splurge and get the carpets done the correct way, professionally cleaned. I found an amazing yelp deal with Baker's Chem Dry and they were so nice and professional on the phone that I bought the deal that same day and scheduled my carpets to be cleaned within a week! I was scheduled between 12 and 2 on a Friday and unfortunately Paul was running behind on another job that was clear across town but was very good about contacting me on several different occassions to let me know his progress. When he finally arrived he was very sweet and professional and honest. He explained that some of what I was seeing on the carpets was just wear and tear and that he would do his best to get it looking like new again. I truly appreciated his honesty. Paul was done in less then an hour and my apartment smelled and looked like new! Its been almost a week since they have been cleaned and I am just as happy today as I was a week ago. I have every intention on using Chem Dry for all my future carpet cleaning needs. THANK YOU PAUL and CHEM DRY! You made this recently single girl very happy! And I have already recommended you to my family and friends! read more

My first time using Baker's chem dry for carpet cleaning. We asked for a deep clean service. They were very responsive through the integrated messaging within yelp. They suggested I give them a call and scheduled me promptly. The cleaner arrived on time and did an excellent job. We had very deep stains for high traffic areas and they removed it. We had a very large coffee stain in the living room as well -- they were able to get 80% of it. Might call them back to see if they can get the rest. Will definitely use them again. read more

I've used Baker's Chem 2 times now. And inbetween those two times, I used a competitor which offered the same cleaning at a cheaper price. After having experienced B.C. and the competition, it's clear that what Baker's Chem offers is a very thorough, professional clean of sofas and carpets. It's more expensive than the competition, but the price is worth it for the quality of the service. The length of time that Baker's Chem (Derrald) spent in my house today for just one sofa was significantly longer compared to the competition. Derrald spent around 90 mins on one sofa and I estimate that the competition only spent 45 minutes when they cleaned it six months before. One intangible that I think is the sign of a true professional is the passion that Derrald exudes for cleaning. I really appreciated the way that he explained to me what he was doing, why it's important to take the water and natural cleaning solution out of the sofa to avoid damage and the extra steps he takes to be very thorough. I also appreciated that before he started on my second sofa, he asked to take a five minute break to rest his wrists, which apparently get tired from the repetitive motion of cleaning. I was happy that he asked to do this because it meant that he cared more about doing a good, thorough job on my next couch, and wanted to be up to the task. Thank you to Baker's Chem. I'll never stray again! read more

Baker's Chem-Dry was professional & pleasant from my initial call through the actual cleaning day. The carpets are clean, and dirty spots are gone! read more

Help the environment and get my carpets cleaned all in the same day. You got to be kidding me?? Very, very cool! I called Bakers to get my carpets cleaned. Did you know they are helping the environment? Yes they are. No harsh chemicals. They are doing their part to keep the earth going. BTW: My carpets look like new. read more

This is the second time I have used Chem-dry. Was much more pleased with my first experience. My carpets look terrible, in fact my husband went over a few spots with our carpet cleaner , some spots came out others did not. The guy flew through my house a little over and hour to clean 650 square feet , three rooms. I believe the guy that was here last year spent a lot more time. Will not be using this company again, very disappointed. Emailed Chem-dry as it was the weekend and they were closed with no response. read more

Quick courteous and Prompt - the Service Clean, spotless and smells wonderful! - The Result Easy to schedule and on time - not a combination I run into a lot here. I would recommend Baker's Chem Dry for old wine stains, coffee stains (too much wine) and for pet "Gifts". No matter how old - they all came out and I am very pleased See you next year! For the cost, I would be a fool not to do this at least one time a year Thanks! read more

Punctual, polite and excellent service performed by the worker Andy... I dare say that the end result exceeded my expectations, and so I will surely use their service once again, sometime down the road, when the realities of having a 5 year old (as well as my Doc Martens) call for professional carpet cleaning service... Thank you! read more

What a wonderful surprise Derold and the rest of the people there are. He arrived early for the appointment. He wrote me an excellent quote that I signed off on before the work commenced. He went right work. He cleaned the carpet in our master bedroom. This carpet had been "decorated" by our newest dog when she was a puppy. He cleaned the carpets in my daughter's room and the study. He cleaned our large living room rug, the computer room rug, and the Persian rug from Elena's office. The work was professional and high quality. This is a no nonsense company that charges fair prices and does great work. read more

Horrible experience...could've been a one-time thing, but when I called and stated my issues, "Chris said, I'm sorry" .......ANNNND that's it? That's not customer service. 1. They advertised a particular cleaning apparatus...showed up with some 1990's cleaner. 2. Missed a few spots and had to return...I probably would've noticed the spots if they weren't soaked....FOR TWO DAYS!!!! What's the Dry in Chem-Dry??!! 3. Worker returned and brought along his attitude to remedy the problem! 4. Have had cleaner carpets with Coit/Stanley I wish we had had experiences like others....... read more

Been a client of this company for 14 years and they never let me down. The techs who come to haul their gear up my 33 stairs are amazing, detailed & courteous. My wall to wall carpets live with kitties who have hair ball attacks - hey that's what cats do. Baker's Chem-Dry has taught me over the years, soak it up but don't try to get it out. So I learned and now when they come to do their magic, voila my carpets are like new. They have an amazing spray that actually soaks up the stains so well. I love this firm! read more

Very honest. I have multiple cat vomit stains, and Baker's came to look at it for free and told me honestly that to remove all the stains would be very costly and that the cleaned part would not match the rest of the carpet. I really appreciated the explanation of the problem and why it could not be easily solved. read more

These guys are definitely AWESOME!! Their service is excellent and I would definitely use them and recommend them ten times over. I would say they are my lifetime go to carpet cleaners from now on. Why so much praise? Well we had a billing mistake in the beginning regarding discount coupon not being honored. Chris Baker(owner) himself called me three times to apologize and corrected the billing situation. Him and his father, take customer SATISFACTION very seriously and will do what it takes to provide that. They are native Bay Area residents and want to serve the community as if everyone is their friend and neighbor. Providing excellent cleaning service, but also providing that 110% customer service is hard to come by these days. Baker's Chem-Dry excels in both arenas as they understand the power of the internet and social medium for doing business in this global economy. Baker's Chem-Dry ... USE THEM ... don't go anywhere else! read more

geeked-out happy with these guys! huge wine stain in the middle of a white rug? poof! huge props on quality of service + job well done. and I love that my rug never got "wet": I have hardwood floors under my 8x10 rug, which - had they gotten wet - could've meant buckling floorboards and the like. but can i also mention the on-time punctuality, lower-than-expected costs, less-than-expected time impact on my Saturday afternoon, and overall niceness of the guy who showed up? courteous, detailed, and they also followed up with a call, to make sure I was satisfied. superhappy with these folks. you will be too. read more

I have used Baker's Chem-Dry (Now Baker's Floor Care) for over five years now. They came recommended from a friend, and I have called them for every floor/carpet cleaning job since. They have cleaned my white sofas several times, and they come out looking sparkling. The difference you will find with this company is that they truly care about the services they provide, and will make each visit a pleasant one. If I ever own a business, I am going to use them as an example of how to do it right. read more

Derald came to my house this morning to clean my carpets. Not only did he give me a phone call ahead to let me know exactly when he would arrive, but he was very friendly, cheerful, passionate about doing the best job he possibly could, attentive. He did an amazing job, left everything clean behind him, and never for one second stopped from having a warm and friendly smile and an attitude of service, and a willingness to help. What a wonderful experience! Clearly a superstar in terms of efficiency, friendliness and customer care! Thank you, Derald! It was great to have you here! read more

I found Baker's Chem-Dry on Groupon, and I was really happy with the results! Derald came to our house and was really friendly. He really seemed to care about the quality of his work. Every corner of the apartment was super clean! We had a problem area (since I have cats), and he took care of it. He made suggestions for proper treatments, and was super helpful. My apartment is now clean and all the stains are gone. Thanks Derald! read more

Just got our carpets cleaned with this company and they were great! Derald was our carpet cleaner and he was awsome! He was very professional, informative, and punctual. He called ahead of time and even tried to get me an earlier appointment. He recommended we go for the high extraction since our carpets were super dirty. We went for it and they came out better than I ever expected. I can't put into words on how happy I am on the finish product. A company is only as strong as the ones who represents it. Our tecnition was the best they come. Request him! read more

Baker's Chem Dry Carpet & Upholstery Cleaning is all about the service. Not only do they provide a superior product that cleans and dries very quickly, but you deal directly with Chris Baker, and his dad, Bob Baker. They are not satisfied until you are happy with the end result. I think it is rare in the trades to find a firm that has quite a bit of experience along with dynamite service. When they cleaned our carpets, they were on time and I was very happy with the result. I would recommend them unconditionally. read more

Don't even look anywhere else. I'm incredibly picky and I can enthusiastically tell you that these guys are the best. First I got a white couch, then an off-white carpet and then my first dog. The carpet gets filthy and looks like it should be thrown out. They get it back to looking great in no time. All the guys are great, so is Kathy in the office, Derald and Andy are a great cleaning team. I love hiring people who are really into what they're doing and take pride in their work, these guys really do. And they like my dog :) read more

My whole experience with Baker's Chem Dry was excellent. When setting up my appointment, coordinating my Groupon purchase was seamless. Their customer service agent, Kelly, was very courteous, friendly, and helpful to explain the process. I just had my carpets cleaned by Derald and another accompanying gentleman who were both friendly, professional, informative, and all in all, they did a great job. I'd highly recommend Baker's Chem Dry. read more

We are so pleased with the job they did on our house, they were not only professional but they handled our request in short notice. We won't use anyone but Baker's Chem-Dry in the future. read more

I would highly recommend using Baker's Chem-Dry. Tracy was incredibly accommodating with scheduling, and Dan did a thorough job cleaning old, ratty carpets in our apartment. They look so much better now. He was communicative about his arrival time and super friendly. I appreciate their commitment to high level customer service, and will definitely be booking again. read more

One more for the chorus...these guys are amazing! I've used other Chem-Dry services, but these guys are far and away the best. We have a dog that sheds...a lot. These guys did an amazing job getting everything out of our carpets and didn't make us feel like total slobs...turns out that they have long-haired show dogs in their family! They even offered to do touch-ups for free any time if we got unexpected spots. Unbelievable attention to detail and sincere desire to do an outstanding job. read more

I had them come to clean my living room and dining room. It was definitely a challenge because I have two small children. After several attempts to contact them I finally got an appointment organized. The owner came in and finished the job in about 20-30 minutes. After about an hour or two of drying, approx. 80% of the dirt and stains came back. read more