The staff here are extremely rude and disrespectful. Canceling appointments due to customers not tipping. If tipping is an essential piece of revenue, then you should incorporate that into your price. Absolutely horrible experience. Do not come here. read more

Valerie focus on my shoulders and got the knot out. I've join as a membership because the price is cheaper and I get a massage monthly now to help with my back. read more

I am warning any of you who have a "membership" at this place about their deceptive practices and how they will steal your money. I joined their membership over 5 years ago, where you get a discounted rate if you let them auto charge your credit card every month. They will let you accumulate credits too. I had multiple credits heading into spring 2022 and then I went into heart failure. I had a triple bypass, and then later a heart transplant, followed by a kidney transplant, that prevented me from coming back in. Due to all of this, the recovery lasted 4 years. I was getting calls from them every 6 months or so asking if I wanted to come in. I told them exactly what was going on with me and was always told it wasn't a problem and credits do not expire. I finally am back on my feet and found their website wasn't working so I called in. I eventually spoke to Valerie. Nice lady but she told me that since I had not been in for so long, they wiped my account, and I would have to pay for any massage. Was told prices went up too and that was a big reason. First off, this is illegal. You can't take someone's money that was paid for a service in advance. You have to provide the service or refund the money. Google it. There is no expiration. I still offered to pay the difference between what I was told was todays cost - $69 - and what I paid $50, plus I would still tip. I legally do not have to pay the increase either, but I was trying to make something good out of this. After alot of back and forth Valerie said the owner would grant me one free massage, but that was it, take it or leave it. The rest was gone. I took them up on it, as something is better than nothing. I had a great massage. No complaints there. But as I left I was told about the 'membership' again and saw that the price was $55 for members. So it wasn't $69, but $55. It did not sit well with me that this $5 increase and time forced them to take all my money so that is why I am here warning others about this deceptive and illegal practice. If you have credits, you better see if they still have them for you. If you're a new customer, be aware of what they do. Before this I loved going there, but there are literally thousands of massage places in the area, so unless they make it right, I won't be going back and neither should you. read more

Sabrina is amazing. I had a very bad backache and she saved me, I couldn't say thank you enough.

Sarah is the best massage therapist, I've ever had she is super knowledgable and listens to you. She asks questions, checks in and makes adjustments. Her energy is refreshing and enjoyable completely inline with health and wellness. Some insight into how good... I live in los angeles and come out once a month, discovered her during a wine country trip to temecula! I'd do it more often but it's still a drive! read more

I have been getting regular monthly massages here as a member of their monthly membership club for about a year at this point. I was disappointed to hear from my boyfriend's mother--who recommended me to this establishment because she is also a monthly membership holder and has always had a great experience here--that Valerie complained to her via text for my lack of tipping, instead of bringing the issue to me directly. Also threatening to turn me away (once again to my boyfriend's mother, not even to me) rather than confront the issue directly... I find that very unprofessional. I do not carry cash on me and usually am able to tip on card at any other business I visit. That is the sole reason I have not tipped in the past, which I do find regrettable as I have enjoyed all my services there. It was not a malicious act or meant to be taken offense to, and I did apologize directly to Valerie for any harm caused on my part by not leaving cash for her. If I had known this was an essential piece of revenue for their employees I would have been sure to keep cash on me. And if tipping truly is an essential part of their employees' pay to make ends meet, maybe consider raising the prices to accommodate their employees' wellbeing. Regardless this is a very unprofessional look for the establishment, and quite embarrassing that Valerie involved the woman who recommended me to spend money at their business rather than bringing the issue to me, the actual customer involved. Unfortunately this interaction has left a very bad taste in my mouth and made me feel unwelcome to return and to continue spending my money here. I am sad to say I will be cancelling my monthly membership. read more

Balance of Wellness - Massage Therapy Near Me - Temecula, California

Sarah was great! Very attentive and did a great job with my problem areas. She really listens and creates a comfortable environment. I feel so much better after just one visit. I will definitely be back! read more

Sarah always does a great job & very relaxing. She focus's on the areas that I request and it's always professional & relaxing. I've been going to her for a few years now read more

Sarah was great! I went in having quite a few issues in my neck. It was causing the worst head aches. After one session I already feel way better! Going back again and will keep coming back! I'm excited to be able to move like normal again! Thanks Sarah! read more

I found a Groupon online and wanted to check out the massage services, being new in town and looking for a new massage therapist. Andrew seemed to have received multiple positive review, hence I scheduled an appointment with him online through their scheduling system. A day before the appointment I received an email confirmation. On the date of the appointment, I showed up 15 min early to fill out the paperwork. The door was locked. I thought that possibly he was working alone, and the locked the door for security reasons. I waited 10 minutes, and a woman opened the door. She kindly asked me to fill out paperwork thinking I was her client. When I told her I was there to see Andrew, she stated that he was sick. I was visibly frustrated that nobody called me before to notify me of the cancellation. She had another client scheduled, so there was nothing she could do, although she offered for me to wait and see if her client show up. At that point, disappointed, I did not feel like waiting anymore. I cannot believe that someone would just drop all his clients without canceling them, even in case of an emergency. A phone call, an email, anything to notify clients that Andrew was not able to provide services today would be welcome. As I was driving home, I received another email stating that I did not show up for my appointment, and if I wanted to reschedule, I would be charged a $20 fee. This was the last straw in the "benefit of the doubt" bucket. I find this unprofessional to do business in this way and would not recommend anyone to come here. read more

Balance of Wellness - Not sure how this is not a confirmation of an appointment with Andrew, as the business owner stated... - Massage Therapy Near Me - Temecula, California

I booked an appointment through there website. 2 days ago. I got an email early the morning of this appointment stating this person is not taking new clients... which I guess was stated on the website somewhere not sure why it let me book & if I WASNT using a Groupon they are willing to expect... If your employees are not in favor of clients using Groupon you should just take it off the Groupon site because that's ridiculous. Or at least put somewhere on your website which massage therapists do or do not expect it. Regardless of this, after reading some reviews on here I'm deciding to get a massage at another place anyway. read more

Sarah is FANTASTIC! I found this place on a whim while looking through Groupon. So glad I went! Sarah is professional and kind. She really understands the body and muscles and knows what you need. I have been twice now and will continue to go see Sarah. I have referred friends too and everyone loved it! read more

No one to greet me at reception, grabbed paper work on my own and filled it out. 9-9:05 so far and no one has come to bring me back, and my appointment is at 9am. It's been 15 min. And no one has come to help or welcome me in. read more

Balance of Wellness - Massage Therapy Near Me - Temecula, California

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Used a Groupon that I got as a gift. I let them know that while booking the appt. Valerie was who gave me my massage. She was very friendly and I was treated kindly and professionally. I don't have any complaints about this place! Tip to others who go here - There are 2 massage places in the office building, this one is located upstairs. read more

This place is supposed to represent Wellness and Care- I initially book online with ANDREW , called many times to try to schedule my appointment with a lady rather than a man..left a message no call back- the day before I reached out via email- Nobody got back to me so I went to my appointment on time (a few mins before 11am) so I wouldn't lose my gift purchased from my daughter. In this small space comes Andrew. He sits behind the desk , looks at me and says . "I leaving. My ride is here. You wanted a lady right?" I was confused and thought he was joking to be honest , to my surprise he was far from joking!!!!! I then said yes , I did , no one got back to me. Did you email me ? I didn't realize it was directly to you. I emailed the company to my knowledge. So where is the professionalism of you getting back to me if you received my attempts of reaching out? Andrew then starts yelling saying " I can refuse service to anyone!!!" Mind you , his negative aggressive energy was already felt without the tone and stomping! I was baffled, instant anxiety through the roof. I said , that's fine, I've never experienced such unprofessional behavior. I just want to make sure you are not redeeming my Gift. Where is the boss of this company?? He yells stomping around from one small room to the other ...says I am getting charged and he then comes out and throws a business card on me while I'm still sitting in the reception room chair , and yells again " HERE IM THE BOSS!!!" And leaves. Andrew is a disgrace to even be in the care of others wellness and I am so happy at the end of the day that someone so disrespectful and disgusting didn't touch me!!!!! Stay AWAY From ANDREW. I ended up with Valerie SHE WAS A GOD SEND. So nurturing and professional!! I guess everything happens for a reason. None the less this company needs a fuller staff that manages the phone calls and emails. Huge mess! read more

amber was in a hurry with the massage. She didnt care how the client feels. NO not again!!!!! read more

Balance of Wellness - Massage Therapy Near Me - Temecula, California

Such a relaxing experience every time I go! All of the therapists are wonderful! It's in a really quiet center and I almost always doze off during my massage. read more

The location is convenient, their set up and decor is soothing and inviting. However, the "massage" I got felt like more like tickling. There was very little pressure eventhough I asked for a "firm" massage (they had three options, light, firm or deep). The staff was nice, but they started late and ended early. However, in this case I wasn't complaining about it being over. read more

Found Balance of Wellness through the purchase of a Groupon, which was a great deal by the way. Their website is super easy to schedule a date/time/treatment. You can see every therapist's schedule. The first available appointment I found was with Andrew and since I read lovely reviews about him, I decided to book my massage with him. Andrew was so lovely and welcoming upon my first visit. The room itself was dimmed, had relaxing ambiance music and the table itself has heating, which feels amazing. I asked Andrew to work mostly on my back, since I have quite a few knots there and I am quite sensitive. You can tell he has a lot of experience, as he immediately felt where the problem areas were and adjusted pressure. I am extremely satisfied with my massage experience and would definitely recommend coming here. They offer monthly plans, but nothing is forced onto you and there is no annoying sales pitch; only relaxation. I also bought my husband a Groupon and can't wait to send him over! read more

Balance of Wellness - Massage room - Massage Therapy Near Me - Temecula, California

I went here after buying a groupon. And I cannot recommend them highly enough! Professional service, easy online booking, affordable pricing membership and ultimately a superb massage that left me extremely relaxed. I joined their membership and already rebooked for my next appointment. This is definitely a hidden gem in the area and I can't wait to go back. read more

I am not sure how to begin. I bought my massage on Groupon and Valerie answered the phone. She was incredibly rude and I said I wasn't sure if I had been there before she asked " how can you not have been here before?" Rude. Then was not laying attention to when I wanted my appointment and how to spell my name or emails etc. she was angry at her own incompetence. I went there today and found out she was the one who was giving me my massage. Nope! I canceled right then and there and they are giving me someone else. I'm worried that this place has not the best of reviews but I'm open to trying someone new. read more

...I love Balance of Wellness and I have now become a member ($35 a month for 60 min massage) and it is so worth it! Very affordable and the best establishment I've found in SoCal. Andrew is still my go to and it seems like from other YELP reviews everyone else does a great job! I am a Physical Therapist Assistant and very picky with my massages. I had purchased a Groupon and read some great reviews on this place so I wanted to check it out myself. My boyfriend had booked with Sabrina and I had Andrew for a 90 minute massage and both were wonderful! Great firm pressure for me and deep for him. I will definitely be a returning customer. Don't be hesitant to check out Balance of Wellness... they really do deliver great therapeutic massages! read more

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My favorite massage place and I have been to many. The staff is very friendly and I always leave feeling better!

Great massage parlor, fantastic service you will not be disappointed. Upgrade to the CBD massage you will leave super relaxed!

The team at Balance of Wellness is amazing - great massages at a great price. They have a membership program that can't be beat. We've never been disappointed - they are professional, the place is clean, the staff is friendly, and there is definitely a spa atmosphere. We've had massages all around the world and regard Balance of Wellness as our "go to" place ... highly recommend them! read more

I've been here twice. The first time Val did a fantastic job , the second time was horrible! Val, step up your game! The massage was horrible and you were in a rush when I got there, before my scheduled time, to move on to her next appointment, who happened to be a regular. I will not be going g back nor will I be referring your services. Very disappointed!!! read more

I am so happy that I found Balance of Wellness. I looked on Groupon to purchase a massage. Most places make you schedule 2 weeks out or even longer. I went to there website to schedule a appointment. There website is very easy to use . You create your account first then you look for your date and time you want to come in. They also have a list of the therapist and a short Bio about themselves. I was able to see Andrew the same day I scheduled my appointment. I was very excited for my appointment. I read the reviews about Andrew before I came in. All the reviews describe him perfectly. He is very friendly and welcoming he makes you feel so controllable. Andrew asked me what area is bothering me so he worked on my back to help work out all my stiffness and pain .They sell CBD ointment to help with pain. I asked him to use the CBD on my back to help with my pain it really works great I had no pain after my massage. I recommend the CBD massage it was Amazing. I already booked my next appointment with Andrew. I am extremely happy with my massage experience at balanced wellness . I highly recommend Andrew read more

First time visiting, and this office is very nice and peaceful from the moment I walked in. I was welcomed by Amber, who was my therapist. She really listened to my needs. I had back surgery a year ago , and Amber understood exactly what i requested and gave me the most relaxing massage . Amber's technique was very effective, I would even say intuitive as she focussed on areas that needed extra attention Not once did I have to tell her it hurt or to stop as I have had less than pleasant experiences where I ended up worse than I arrived. I highly recommend becoming a member because not only do you get a big discount, but everyone needs a massage at least once a month. read more

A gem! My massage was so good I got a membership and will be giving a gift massage to both of my daughters. After asking about problem areas and what type of pressure I preferred, Andrew gave me a wonderful massage, concentrating on the problem areas I had discussed. Perfect amount of pressure. Paperwork took literally minutes to finish... just one page and not a lot of questions. Studio is welcoming and comfortable. Membership program is reasonably priced with reasonable requirements. I am looking forward to my next appointment. Thanks Andrew! read more

So upset! I bought a Groupon at this place based on a recommendation. I arrived 5 minutes late, my fault. I expected to have the 5 minutes shaved off my hour, no problem. But the therapist, Carmen, refused to start my massage unless I fill out the paperwork first. I asked if I could tell he and fill it out later so I don't waste my time and she said no. When I told her I'd rather cancel than pay her to fill out papers, she said I should expect this. I'll be trading my Groupon for someone who wants my business. Bummer too, because I get frequent massages and am looking for a new regular place. ***edited addition*** I just received an email from them that I missed my appointment and I'll have to pay $20 if I book again for a no show fee! Wow! read more

I was looking for a massage place and i searched on Groupon and found balance of wellness. When I checked yelp, they had 5 stars and I thought it's probably good because of the Groupon and yelp ratings. It's somewhat hard to find when you put in on gps. I was able to find it prob 8 minutes before my appointment so I wasn't late. I get there, place is beautiful, clean and quiet. My appointment was at 5. The therapist didn't come out until about 5:05. Gave me paperwork to fill out, pretty quick. I went in the room and massage didn't really start until 5:15 or even later. When I purchased the Groupon it said the massage is for 60 minutes. By 6:01 I was done! That's 45 minutes! I think If they start late, it's not the customers fault, there was nobody else there to do the massage since I got there on time. So I was disappointed by that. Something else, when I get a massage, it's very relaxing and I feel pain relief in my back. This time, my upper back started hurting which is not usual. Prob won't come back here read more

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I've had 3 different masseuses in this location. They are all great! Very relaxing rooms; very experienced masseuses. You are able to see their schedules and book online which saves a lotta time. They believe in massage and so do I. read more

I recently went here for the first time and Sarah was my massage therapist. She was amazing! She listened to where I told her I had pain and tension and took the time to focus on those areas and work out some huge stress balls lol. The whole vibe of the office is very calming and zen too. Loved my experience and will definitely be back. Highly recommend! read more

As someone who has had massages from multiple locations ranging from Hawaii, California and Canada--this place is definitely my favorite. First and foremost, this is not your typical massage place in that they actually treat you like a customer--not a transaction. My most recent massage was with Andrew. His attention to detail and his ability to produce results was something I have never experienced before. Not only is the price the best I have ever encountered, the massage is incredible. I will definitely be back. read more

You pay for what you get, as the saying goes. Had the worst massage from Amber. Felt like she was just rubbing lotion on me. There was no pressure. Asked her to go deeper and it seemed like she couldn't. She kept apologizing and suggesting other therapists for next time. I thought she was trained to do firm pressure and not just light pressure. (?) Huge disappointment after really looking forward to this session. read more

I have been seeing Andrew at least twice a month sometimes more since mid July. I have fibromyalgia and when I lived in NY deep tissue massage really helped keep my flare ups down. Andrew does an excellent job at listening to my needs and providing his own input based on what he feels is wrong with my body. Additionally, all the other staff has been nothing but nice and welcoming. I highly recommend this place wether it's just to get a relaxing massage every now & again or to come in on a weekly or monthly basis for other medical needs. There monthly price for a massage is so reasonable! read more

Unfortunately I got a therapist that didn't respond to my requests. On my form I asked for firm pressure, also while having the massage I asked Carmen to increase and nothing. I felt like a cat was massaging me. Other than that the place was very nice and welcoming. Ambiance was good. Amber at the front desk was very nice and told me who I should request. I may give them another try... read more

Just had a 90 minute massage with Sherrie and OMG Best massage I've ever had! she's the best and I will be back. I have fibromyalgia so massage is a must and she nailed it, my body feels relieved and relaxed! Thank you Sherrie! read more

I would have loved loved to have used the 70$$$ that I bought and paid for but sadly they have no elevator or escalator only have a stairs yes it is upstairs. How is a stroke victim supposed to get up stairs. I even booked an appointment told them everything about the stroke victim yet they couldn't tell me sorry you shouldn't of wasted your money. I can't get my money back and I can't use the Groupon. So big waste of money, time and there is no way to get money back and no way to use Groupon. So yeah I can't even use the Groupon on me cause they don't take walk ins! read more

Bought a Groupon! Made my appt online and went in. I read some reviews before my appt and was skeptical! I arrived right on time! Everyone on yelp was complaining about the paperwork... it literally took 60 seconds to fill out... my therapist was Carmen, she was extremely concerned with my comfort and if i was happy with the pressure... I asked for deep and she did just that, so I'm not sure what the other people were upset about.... they're prices are very affordable... after the Christmas holiday I plan on returning to get a monthly membership! read more