My truck broke down and I ended up showing up an hour late, right at the end of the day. I figured they'd turn me away, but they still got me in and took care of me without any issues. I had also lost my AirPods on my first visit, and they actually kept them safe for me for 2 weeks until my next visit. Can't say enough about that kind of honesty. All the ladies there are lovely, super nice, and make the whole place feel welcoming. read more

I have no clue how this place got anything above 1 star! This is the worst dentist office I have ever been to. The front staff is so rude. My daughter had and appointment at 1pm. They ask you to arrive 15 min before the appointment. I did. Actually I arrived earlier than that but not one was even in the office. There was no sign saying they were out to lunch. It was almost 30mins past my daughter's appointment time and they still hadn't called her name. I just told them to cancel the appointment. I will never go back there again. They are completely unprofessional. AVOID BALBOA DENTAL GROUP AT ALL COST! They are scam artist at that. They always try to push unnecessary services on you during your visit as well. Oh yeah and who ever that new girl with the long black hair is needs to be retrained because her professionalism SUCKS! read more

I've never had a problem with these guys before, but, I sat there for 45 minutes, waiting for a cleaning. Then the dentist comes in and says I need a deep cleaning and I wasn't scheduled for that. It is not my fault that the person who scheduled didn't do it right. Not happy!! read more

Sioneh is by far the best hygienist I've ever had. Her gentle touch, genuine care, and wonderful personality make every visit comfortable. I won't trust my cleanings to anyone else; wherever she goes, I'll gladly follow. read more

I have been taking my father to this office for about three years now. Aline is amazing!!! She is super sweet. All the staff is amazing too. Has finally got what he needed with upper and lower dentures. She did such a perfect fit and matched the color so well. He is so happy to have a beautiful smile. We have had great service and love they contact us for all his appointment reminders. I highly recommend Aline !! She is very thorough. 5 Stars ***** 100% read more

This dental group reeks of scammy dental practices! I went in for a regular check up and cleaning. I ended up sitting in the exam chair for about one hour explaining/arguing with the dentist and hygienist about why I did not want an elective laser treatment, and that I was really only there for a cleaning. (Other reviews here corroborate their aggressive overselling of laser services.) Essentially, they were trying to sell me these laser services while holding my treatment hostage. After an hour, I finally got my bearings right and walked out of the appointment. The office continued to bill me for imaging even after not providing actual treatment. And worse, turns out the one dentist is out-of-network, separate from the dental group, which they also did not disclose ahead of time. read more

As a new patient at Balboa Dental Group, I could not be more pleased with the quality of care I'm receiving from Dr. Ekizian. Clearly, her 20-plus years of dental practice have given her insight into the anxiety that many dental patients experience. She incorporates this insight into her dental practice to the maximum benefit of her patients. I especially appreciate the fact that Dr. Ekizian communicates with her patients, telling them what she's going to do and why in each session. This technique does not take a lot of time, and it reduces patient anxiety significantly. In this way, Dr. Ekizian inspires patient confidence! My "5-Star" rating extends to the full staff at Balboa Dental Group. As a whole, BDG is a winning Team! Always Efficient, Cheerful, and Accommodating! read more

Buyer beware. They are crooks. They have poor billing practices. I paid my account down to a little over two hundred and I looked at my account and there was five hundred added to my account. The girl couldn't explain to me why the balance went up. They told me one amount before I had the work done and it changed. Watch your balance people because they can't be trusted. I will never go back ever again. read more

I've always had good experiences at balboa dental Jessica was very accommodating to me when I needed to change my time. Great employee great customer service. read more

Today was my first day at this office and I am very satisfied. My experience from beginning to end was great. From the front desk, the dental assistant that smoothly did the X-rays, the office manager who explain my financial options and Dr. Aline Ekizian who took the time to listen and explain her recommendations and the process that I need to take. I was skeptical to go due to some comments that I read but I am glad I gave them a chance and I am looking forward to take my whole family here. read more

Amazing work, doctor Golnaz is so nice, great staff very clean space great attitude I love this place

Every single appointment that I've had, has never been on time. They will over book, double book, or not have enough staff. You are asked to come in early, and it's never honored. Quite frustrating when you need to get to work. They don't care. Go elsewhere. I did. read more

Dr Co is awesome! Had a big chip in my front tooth and he fixed it so perfectly, that even in a 10x magnifying mirror, I couldn't tell, & I'm damn picky! Took a while, they triple book at this office, but he's really fabulous, & I def. had reservations about getting my tooth fixed there with a new dentist. Definitely knows what he's doing & is great! read more

I used to be not willing to go to dentist, but when I knew it was time... and a friend referred me to Dr.Davari, and I should say, she literally changed my whole dental experience. She was very professional, knowledgeable and made me feel safe at the dental chair, and I have enjoyed my visit way more than before. I really loved that she genuinely wanted to help me save my teeth instead of just pulling them out, and this is what I am thankful for! I am very cautious about teeth and doctors overall and it is hard for me to trust them, but she and her assistant Alexis went above and beyond to make my experience excellent, even though I know I tend to be a complicated patient. Thank you for your work Dr.Davari! If you are in need of dentist, I would definitely advice her and Balboa Dental Group, they would work with you and help you when you with your dental needs! read more

Got an email reminder that I had a 5am appointment this morning, but when I showed up, no one was here! Called the call center and the operator told me the office doesn't even open until 8am! Such a waste of time. How is this office still getting it so wrong. read more

Balboa Dental Group - This reminder shows 5am yet, office doesn't open until 8am. Operator says I don't show any appointment history at all! - General Dentistry Near Me - Granada Hills, California

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I'm not one to give glowing reviews, I normally expect good service where I go, however I was pleasantly surprised with my experience at Balboa Dental Group in Granada Hills. The staff was super friendly from the moment I walked in. I'm always a bit nervous as I go to the dentist, but they really put me at ease and made me feel comfortable. It felt like they were actually happy to work there, which is something rare these days. The waiting room was so clean, which is always a good sign, but I didn't have to wait long as they got me in pretty quickly. The patient room was also clean, and everything felt really new and updated, as you can see in the picture. They even had this state of the art machine for crowns, hadn't seen anything like this at my old dental office. The dental hygienist was really nice and helpful as she prepped me for Dr Ekizian, who was just awesome! Dr. Ekizian patiently listened to my issue and explained everything she was about to do, which really alleviated my fears. She was very gentle and I didn't feel like I was being poked, prodded or tugged at like previous dentists at other offices. I'm so glad I was referred to this friendly neighborhood dentist with all the latest amenities and I'd like to pay it forward by referring the Balboa Dental Group, in Granada Hills, to you. read more

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The officer manager seemed nice, much nicer than the people I've dealt with here before. They cancelled 1 out of 2 children's appts on the same day and stated we booked the wrong second Doctor like it was our fault. We have email confirmation of appointments with the same Doctor for both children. I don't like being lied to and getting an inconsiderate last minute cancellation. I'll take my business elsewhere. You should really go to a pediatric dentist if you have kids. This place recommended that to us. read more

Went for a regular check up, was seen by Dr Marina Elkess, she is very knowledgeable, explained everything I needed, ( deep cleaning) she is gentle and did the deep cleaning her self, she speaks fluent Spanish, the entire staff is very nice and professional. I definitely had a great experience. read more

Please believe the many reviews that claim this office to be crooks and frauds. I had the absolute worst experience with Ben Sargent, DDS. My original issue was a missing bottom front tooth, so he recommended I get a $6000 bridge. I have a medical condition that attacks my salivary glands and causes excessive decay....even my restored teeth are falling out. After expressing my concerns, I went ahead and trusted his professional judgment, but it was the wrong decision for my mouth. I was still charged for the initial work he did and the temp bridge which left me in excruciating pain for months. He said the teeth he shaved down under the temp bridge were only sensitive because they were "exposed", but he was wrong...they all needed root canals. I clearly needed implants or fixed dentures, not an expensive, temporary fix that would not last. The teeth under the bridge would also soon decay and the bridge would need to be scrapped. It was necessary to get most of the teeth under the bridge pulled because he shaved them down to tiny nubs. Then when he delivered the partial denture I will be wearing until I can find a more trustworthy, affordable dentist to do the implants (I was quoted $70,000 for implant dentures here), he told me that it was totally normal for it to be falling out of my mouth, to be unable to eat with it in and for the teeth in front to be crooked. He spoke in a condescending manner and made me feel embarrassed for needing to wear a denture. When he originally recommended the bridge, he told me I was too young for dentures. Why does my age matter when Sjogren's disease is causing all of my teeth to decay & fall out? It only made me feel more shame for my situation. He kept telling me that dentures are an unfavorable option and they are all uncomfortable, ill fitting and less than ideal. Obviously, I'd love to be able to afford implants immediately, but that is not currently financially feasible. He did not have any empathy for what I had been through or for the only option I have at the present time. Then when my partial broke and I asked about getting a more comfortable, durable cast metal design, he told me those are not much better either and I was quoted $2000, which is no where near the price that is outlined in my insurance fee schedule. He even told me that fixing my acrylic one would be costly & futile, so basically why bother. I'll just walk around with a broken, crooked, ill fitting partial that I can't eat with, then. Thank you so much Dr. Sargent for making me feel judged and inferior for needing to wear a denture. I am in a remarkably worse situation than when I walked into your office because of your recommendation and left in tears today for how you made feel. I will never return to this office again. read more

I had not been to a dentist in YEARS. When I finally came for my appointment, I questioned why I hadn't come sooner. Everyone is so nice here. From the staff at the front counter, to the dental assistant, & especially the dentists. My dentist made me feel so comfortable & at ease. She addressed all my concerns so graciously. & the best part? I had no cavities or any other issues. This will be the first time I have ever remained on top of my dentist appointments, & coming routinely. All because of my experience here with the whole staff! I've been recommending this facility to all my friends & family since coming here :) read more

I just endured one of the most ridiculous exchanges imaginable with the Office Manager. They refused to service me for a regular cleaning appointment based on the fact that I recently had Covid. I have not had symptoms nor fever for 10 days. They knew this in advance as it was discussed with them in advance of the hygienist calling me into the room. The hygienist then insisted that she wouldn't be able to complete a cleaning based on an arbitrary 14 days. The office at no time notified me of such a policy (I guarantee they don't actually have one). Moreover, the Office Manager kept falsely invoking "CDC guidelines". THERE IS NO CDC GUIDELINE stating that a routine teeth cleaning cannot be performed for 14 days after Covid symptoms. There never has been and there would never be a reason for it yet the Office Manager kept repeating that the "CDC guidelines are constantly changing". Just to be clear, this is NOT their office policy. They refused to provide it or even show it in writing anywhere. They DO NOT have a policy of not seeing patients only after 14 days post symptoms of Covid. Once they had said it their egos prevented them from admitting they were lying about non-existent CDC guidelines reccomending that routine teeth cleanings not be done for 14 days after symptoms abate. Additionally, the Office Manager conceded that they would treat me TODAY if I had a release from my own physician. How in the world would my own physician supercede their (imaginary) policy? They had already lost my family's business by this point. Take your business elsewhere. read more

I strongly dislike going to the dentist and dread it everytime, so I decided to try Balboa Dental Group for the first time and I know that I will be coming back! Dr.Ekizian made my trip to dentist as calm as it could be. The staff was so welcoming and friendly, great customer service! read more

Just got home from having oral surgery and have to say that the dentist, along with the amazing young woman that assisted him, truly made this a great experience. This comes from someone who is terrified of the dentist. Thx for answering all of my questions, ladies, and being so kind. read more

Very friendly and easy to work with. I'm glad I was able to them for a much needed deep cleaning and set up surgery to pull my wisdom teeth

Balboa Dental Group is a fantastic Group of people that work hard, and are very pleasant and skilled assisting all of their customers. I saw this on a Saturday where Balboa Dental Group hosted a free Dental Day for low-income individuals that needed all sorts of dental assistance. The Office Administrator, and several customer service individuals meet customers as they enter the office. They greet you with a smile, and make you feel as comfortable as one can that has to see a dentist. They are very nice. I had Dr. Ben Sargent working on my dental issues, and he was gentle, and it all worked out very well. their Hygienist was also gentle, but thorough. She worked to keep my teeth and gums clean and strong. As of November, I have now obtained dental insurance, and as of January 2022 I will be going to Balboa Dental Group, to support their great attitudes, skills, nature, and work to better many lives. Thank you, Balboa Dental Group! You do care about people. Only if more dental groups were like yours. read more

My family and I have been going to balboa dental for many years. Dr. Ekizian is the best in the business! She knows her patients and takes the time to explain and provide solutions. Her positive attitude keeps us going back and the kids love going to their dentist. We also enjoy the ladies in the office such as Romina, who always says hello with a beautiful smile! I totally recommend Balboa Dental to anyone looking to get dental work done. read more

At my appointment they kept me waiting for a long time. i went to sleep and I was still waiting when I woke up. I didn't complain because I thought it was a one off. My kid went in and after waiting for them for 1.5 hours they were still waiting for a cleaning. I went in and complained. Immediately a hygienist went in to do the cleaning. Apparently she wasn't happy doing the job as she then gave my kid the worse cleaning of their life and they had cuts on their tongue and cheeks. Don't come here. When I was talking to Katie (one of the front desk people), in the middle of our conversation picked up another call without answering my questions. That was rude and pretty typical of what I've experienced at this office. I question whether my kid really got checked or was just passed off because I complained. read more

Came in for a cleaning. They set me up with Dr. Davari. Off the bat I could tell she loves what she does. Walked in with a positive attitude. Made the experience very nice and pleasant. Quality of work was excellent. You could just tell that she really pays attention to detail! Cannot wait to come in again!! read more

Dr. Aline did a thorough exam. She provided honest feedback. The staff is friendly.. Reasonable pricing.

I love going to Balboa Dental Group! Dr. Ekizian is especially gentle, friendly and informative. She definitely knows what she is doing! I love the office staff, they are very helpful and knowledgeable. I have always had great experiences at all my visits. I highly recommend!! read more

I agree with the other reviews to beware of over charging. Had been going to this dentist for years as a loyal patient. Needed a temporary fix of an old bonded bridge that fell out. The receptionist had said that they discussed the price with the Dr and he said it would be a certain price. I asked to speak with the Dr directly to see if he would lower the price because it was quite high for a temporary fix. She was being rude and kept repeating that's the price they set. I then finally spoke with the Dr. and he begans to tell me he does not set the prices. Lol, smh. Well I ended leaving and found a dentist closer to my home who did an amazing job fixing it and charged me less than 1/2 of what they were trying to charge me. Definitely will not being going back to Balboa dental... read more

Beware. This dentist will find anyway to charge you an arm and a leg. All my insurance covered items end up costing more than just paying out of pocket anywhere else. They upcharge and upsell more than a crooked dealership. I very much regret coming to this dentist. They tell me one price before the procedure and another when it came time to pay. This happened twice and I won't be going here again. read more

To be referred out to an Ortho they want you to use their Ortho not caring what your insurance covers...the office manager Cynthia is the worst ever...very rude and speaks over you like if you owe her something...also people I recommend you checking with your insurance of any copays or what is your out of pocket...I am so done with this dental office and wouldn't recommend them to anyone... read more

I highly recommend this dental group. I'm very satisfied with the dental hygienist Sioneh Allahverdi. She's expert on dental cleaning. I'm 100% comfortable to do my dental cleaning with her. If you're looking a professional and friendly dental hygenist you need to book your appointment with Sioneh Allahverdi at Balboa Dental Group office. read more

I was referred to Dr. Ekizian by my co-worker a few months ago and I kept procrastinating with making an appointment. Over the weekend while eating an almond my crown fell out --- OOOPS! So I was forced to call on Monday and got an appointment on Tuesday. Shelbi and Marine, ithe office managers are da bomb with PERSONALITY PLUS -- they will have you LOL!!! (They even took their own selfie for this Yelp review ...too cute)! All jokes aside, they are so efficient, helpful, flexible, friendly and professional. The dental assistant, Jessica, did all the X-rays -- smoothest ever due to their state of art equipment! No poking your gums and teeth with those sharp little boards. I was impressed. Then I met Dr. Ekizian and one word to describe her: SWEET!!! She is the nicest dentist I have ever met in my entire 56 years! She took the time to listen to my concerns with a lot of empathy and that was very important to me. She is an amazing dentist because I didn't feel any pain - extremely gentle and talks you through the process so there are not any surprises. I highly recommend this dental office to anyone looking for great customer service and amazing dental work by a great professional like Dr. Ekizian!!! Happy Yelping #SYOY read more

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You always have to wait on the phone they never call you back and they screwed up my mom's account. I would not recommend this for anyone please please do not go there. They are dishonest crooks. They have been overcharging, and it's just not fair for a senior citizen to have to pay more than what the initial dentures cost. read more

Was charged for a deep cleaning that came with two follow up appts. They cancelled my appt without notifying me. I showed up, the receptionist said "oh we texted you to cancel". I didn't receive the text. Why wouldn't they just call me?? I was upset because I blocked out half my day for this. I asked for a manager to call. Never heard back. Called a few days later and asked for a manager again.. never heard back. The customer service is lazy at best. I will dispute charge on my credit card because I never received the two follow up appts. This could've all been avoided had a manager return my call. Such a shame because the dentist is great and the guy that did my root canal is also amazing. read more

I have been happily going to this dentist for 20 years and now I'm never going back. One of the two receptionists at the front desk was not wearing a mask and refused to put one on when asked. She actually said "Why?" when asked to put one on, scoffed at the LA County ordinance, and then told me that masks were not required at this dentist. I left immediately and called back to talk to the actual dentist who said that he didn't know she wasn't wearing a mask. When we stopped by a couple of hours later she still was not wearing her mask. And another call to the dentist received the same story about how it was a mistake and she should have been wearing one. I want to believe him but the maskless receiptionist was talking with several other staff members and going into patient rooms, clearly not wearing a mask and being allowed to do so. I have truly loved this dentist up to now, and this was disappointing to say the least. I need to be able to trust the health and safety practices of the places I go to for dental and medical treatment, and such a flippant refusal to follow basic county health practices during a pandemic brings into question the safety and hygiene practices of the dentist as a whole. read more

This dental group is a total scam. They have a nice office and the shell to make people feel safe and comfortable there but they are total scammers. We have full, good dental insurance and the hygenist and dentists upsell like crazy and prey on patients who are taking their word at face value. Not only do they charge large amounts of money for unnecessary procedures but they are not careful with their tools and leave the gums bleeding excessively after routine cleanings and then claim that another $400 laser is necessary for the 'infection'. (Posting on behalf of my husband) They have a high rating but do not be fooled by the stars- stay away from this place. read more

I'm leaving this review specifically for Gohar, the dental hygienist. She is probably my favorite person in the world! I've been coming here for years and I look forward to getting my teeth cleaned with her every time. She does such a thorough job and keeps track of all the areas I need help with. I love the receptionists as well!! read more