If I could give Mark 6 stars, I would! He absolutely blew me away with how fast and efficiently he…read morefound a perfectly fitted tenant for my property. From the very beginning, Mark was on top of every detail -- clear communication, letting me know exactly when to expect updates, and always delivering faster than promised. What really impressed me was his balance of speed and professionalism. He didn't just fill the vacancy quickly--he found the right tenant and handled the whole process so smoothly that I felt completely at ease. He kept me in the loop at every step, so I always knew what was happening and when. I've already told my friends about Mark, because if you want someone who will treat your property like it's their own and get results that exceed your expectations, he's the one to call. I highly recommend him!

Update 9/10/21: we've been using Mark for the past 4.5 and he continues to be amazing. He's honest,…read morestraight forward, consistent and has great communication. He has always found great tenants, and is transparent with everything. Mark is an amazing property manager. On top of being very responsive, and easy to talk to--he's on top of his game with knowledge about the rental market. He'll also do his research and send you comps right away. His fees are reasonable as well. Will definitely use him for future property management.

*DO NOT RENT FROM R&D -- THEY'RE RUNNING A SECURITY DEPOSIT SCAM*…read more This company demands a large security deposit upfront, and now I understand why, in that they have no intention of giving most of it back. When I moved out, I received an itemized list of "damages" and "cleaning fees" that was pure fiction, full of charges for normal wear and tear, and which were wildly inflated prices for basic services and fees for issues that existed before I moved in. They invent problems and assign absurd price tags until the total conveniently swallows most of your deposit. What makes it a true scam is that they know you're leaving. Most tenants are moving to another city and are too far away and too worn out to fight back, and the company counts on exactly that. If you do try to dispute the charges, SF's rent board offers little real help -- and the company knows it and exploits it. Stay far away!! Whatever "deal" you think you're getting on the rent will be wiped out, and then some, when they help themselves to your large security deposit on the way out. This isn't a one-off bad experience but a pattern, and I'm posting this so the next person doesn't get caught the way I did.

LOL absolutely ridiculous. don't speak with Alessandra…read more She told me the day prior that I could go in anytime at the open house hours and so I went the next day and showed up to no one being there... I texted her and she said it was no longer available (after I commuted two hours to get there) and that she forgot to tell me...that someone else had already applied for the unit Don't waste your time! Rent from other people who actually care to provide you the bare minimum service of communication

As a former tenant, I would highly recommend you entrusting your real estate needs to Brick and…read moreMortar. Highly efficient, any and all issues were taken care of immediately. The staff was super friendly and helpful. If I were to come back to the city, I would only use Hilarie and her team, you will be impressed, I was!

Hello I'm a tenant whose apartment is managed by Brick and…read moreMortar. They are NONRESPONSIVE for most maintenance requests. The request gets completed without any notice, without follow up, and only after repeated nagging. I was without a working oven over a week, a neighbor had a faucet run for 10 days before anyone showed up. They routinely mix up contacts and contact the wrong unit. Their technicians have been great WHEN THEY SHOW UP

Alexandra Moari is exceptional. I live on the East Coast and needed someone I could trust…read morecompletely to manage my California home, and from the very first phone call, I knew I had found the right person. Even though I called at a terribly early hour by mistake, she answered with professionalism, energy, honesty, and total clarity. She handled everything with remarkable care and efficiency: preparing the property, coordinating details, marketing the home, communicating with prospective tenants, and carefully vetting applicants until she found the perfect tenant for me. Throughout the entire process, she was responsive, thoughtful, knowledgeable, and incredibly organized. Every question I had was answered quickly and intelligently, and every step was handled with real attention and care. What also impressed me was that Alexandra does not work alone. She has built a strong team around her, and that makes a real difference. Joseph and Mariana were part of that larger sense of professionalism and support, and it was clear to me that Alexandra has surrounded herself with capable people who help things run smoothly. She also has reliable handymen and other professionals at the ready, people who can step in quickly, fix problems, prepare the home, and make things happen without delay. That kind of network is invaluable, especially when you are managing a property from across the country. What truly sets Alexandra apart is her integrity. She is honest, hardworking, deeply committed, and truly represents her clients well. As an out-of-state owner, that gave me enormous peace of mind. I feel incredibly fortunate to have found her. She is now my property manager, and I would not trust my home to anyone else. Highly, highly recommended.

Alexandra provided smart recommendations to improve our rental property and we changed our windows…read moreand a blinds to meet a new code for safety. We appreciate the timely advice! Thank you Alexandra!

This property management group is a gem…read more It's common to hear about property management companies that take forever to address maintenance requests or are impossible to get in touch with but we've had the best experience renting a property managed by Hogan & Vest/Structure Properties. We've rented for over 5 years and have always found their team to be super responsive and friendly. They go above and beyond to ensure their properties are well maintained and that tenants are taken care of. Thank you Ellen, JC, Sam, and the rest of the Hogan and Vest team!

My property manager Ty Harris shut off my electricity without warning. I spent almost two days with…read moreno power, only to find out from PG&E that the issue was internal. When I went to check the breaker as instructed by PG&E, the lightbulbs in the basement had been removed and it was pitch black. While I was trying to flip my breaker on, my back was turned and Ty Harris (who doesn't live in my building) came up from behind me and physically assaulted me. He hit me, threw me into a concrete wall, put his hands all over my body ripping at my skin, and chased me up a flight of stairs... I was bleeding from multiple areas. This is a premeditated assault. Violence.. There has been no apology from structure properties, no explanation for his behavior. Why do I have to explain to human adults that unlawful violence is bad?

I wish I could have as many positive reviews as everybody else... But I've never been able to…read moreactually get in touch with anybody at this company. Feeling ignored, disappointed, and like I'll never be able to rent from these folks ...

Jennifer Hamamura was super responsive, friendly and on top of everything making the process a…read morestreamlined pleasure. Finding something in a time crunch - during the holidays - I thought would be impossible but Jennifer made it possible. Would definitely recommend again for anyone looking in the city!

Halfway through my Lower Pac Heights lease, Vesta became the property management company for the…read morebuilding/unit that I was staying in. During the ~6 months of their management, they were responsive to emails and addressed any concerns we had about the property. Payments and maintenance requests were conveniently made through the Appfolio portal. Upon moving out, inspection services were very reasonable, detailed, and timely. Appreciate Paul and the Vesta team for the helpful service offered to my roommates and me!

I hope others have better luck with Vesta than we have had…read more Most recently, Vesta hired a newly formed LLCs with a single member who is a partner of an employee or employee to do maintenance. I can only hope that Vesta doesn't then charge our building owner for all the many multiple visits and repairs (we're at seven months and have had around two dozen 24 hour notices of entry). Vesta leaves at least this tenant with repairs falling apart after less than two hours (photo). Many other repairs took months to complete. From Yelp reviews and two Vesta Google locations, some reviews speak to Vesta getting online sites to take down bad reviews. Many good reviews appear to be from the vendors to which Vesta steers business (see reviews from R&L plumbing for example, they charged for four months of visits to our place to fix and repair one not-up-to-code bathroom toilet and smell). "Positive" reviews on sites are often by profiles with no site presence and only one or two reviews. Maybe they just really love Vesta. With Vesta's "app based approach" to property management, requests go right to their designated contractors, and you as the tenant handle communications, access to building, and overseeing work. Seems like a great solution for Vesta. Bills must go to the landlord from what we have seen and as the contractors have told us. When one landlord online in their review of Vesta complained about all the maintenance charges, Vesta stated their strong commitment to responding to tenants requests in a timely manner. However, Looking at tenants reviews, you see incomplete repairs and work performed by Vesta acquaintances (in our case a newly formed LLC and no business presence online that we could find, no name on their vehicle, and when we tried to find a way to contact them after repairs started failing the same day, online says they have one member who is connected to an employee of Vesta. Which was very odd to us). Vesta is a great business model and appears to be a profitable one for Vesta. I cannot speak for landlords getting the maintenance bills. And for tenants, I wish you better luck than us, take photos, and screenshot "app" requests. Vesta's system has a habit of deleting our requests and any record of them. Vesta was very responsive (less than 12 hours) in responding to our negative review. This was as fast if not much faster than their responses to any one of our dozens of maintenance issues over the last seven months. We're at about two dozen "24 Hour Notices of Entry" (including late Friday for a Saturday repair that made both bedrooms inaccessible and forced us to cancel a visit from out of town family). And numerous other visits from contractors including electrical, plumbing, ceiling noise/acoustics, stove repair and heating repair.

I had the pleasure of working with Dace from Progressive Property Group for listing my apartment…read moreunit. Dace has been an incredible partner in getting the house ready for the market, finding the perfect candidates, and going above-and-beyond throughout the whole process. Everything was crystal clear from the get-go, any and all questions answered, no doubt was left on the table. If you want to rent out your property, I would highly suggest sending a message to Dace and see what this group has to offer. It makes the whole process very easy and smooth!

Terrible, Cindy was so rude and passive aggressive didn't even bother using their service. Go…read moresomewhere else! More like passive aggressive!

Johnny has been our property manager for our property in San Jose for the past years. He has been…read moreextremely helpful in alleviating our stress in managing tenants and their needs. Johnny initially drafted the lease contract for the tenants and he helps us work with the tenants to renew their lease every year. Whenever something goes awry within the property, Johnny calls one of his many contacts to come and fix the issue. He is also very knowledgeable on the rental market which helped us gauge the amount of rent we should charge and what terms we should include in the lease contract. Johnny's fees are quite fair as well. Considering the amount of headache he offloads from us, the cost is definitely worth it. If you have a property you're managing and you'd like to be more hands off, give Johnny a call and see what he can do for you!

Steven was incredible to work with! He was responsive over text and email, and was candid and clear…read moreabout expectations. He made our application and move in process a breeze. 10/10 recommend!

Steven Shutler is an exceptional agent. He helped us secure a two-bedroom apartment in our dream…read moreneighborhood of Pacific Heights in under a day! We identified a listing of interest, Steven arranged a tour within the hour, and our application was submitted, signed, and approved just two hours later. Steven is everything you want in an agent--professional, highly responsive, and transparent throughout the process. He even negotiated a 35-day lease start, giving us sufficient time to provide notice at our current residence and saving us a ton of money. You are an absolute gem, Steven. Thank you!

Rent SF sucks not only can you not get through to anyone ever contact anyone or get someone to ever…read morelook at an application but we had a $500 deposit stolen from us and never got it back and we didn't even get into a house or anything we did an application that required a $500 deposit that we were supposed to get back they'll give you a s***** Studio for $3,000 and then expect you to pay a deposit which is not ethically moral or systematically just these aren't just houses in finances these are people's lives and everyone deserves a home I think rent SF needs to take a couple steps back and look at themselves as a company as an organization and add morale to their policies add understanding to their conduct and include empathy as a package deal