I tried to book an appointment for viewing a rentals and had some difficulty with the office staff since I have a limited time window due to my work and travel schedule. Later the management company reached out to me directly, reviewed the call logs and worked with me to schedule a tour of the property during my available window. Thank you for the customer service! read more

I've been working with Roger and Jessica at Five Star Property Management in Burlingame since 2018, and it has been an excellent experience. They manage my rental property in Redwood City, and over the years this long-term relationship has made being a landlord so much easier. I truly value their direct communication and the way they handle everything--from tenant concerns to maintenance requests--with professionalism and efficiency. If you're a property owner looking for reliable and experienced property management in Redwood City or the Peninsula, I highly recommend Roger and Jessica. They've given me peace of mind knowing my investment property is in good hands read more

Below is my review from google, I posted several weeks and ago and till this day did not receive a message from the manager as I was told. Clearly they have seen it since they have responded to other reviews. "We were wanting to apply for a rental property and were guided to call the main number to clarify about one of our applicants. Their requirements to apply for any rental property is that all adults who anticipate living at one of their units need to apply and have a valid credit score. One of our applicants has been disabled since birth, so he wouldn't have a credit score, my mother provides around the clock care for him. When calling they told my mother she couldn't apply because my brother is an adult who doesn't have a credit score, which again he doesn't have one because he's been disabled since birth. I call 30 minutes later and speak to another representative and they confirmed the same thing only this time I was told, my mother could apply but since my brother doesn't have a credit score our application would not be considered. I provided my contact information so the property manager can speak to me, haven't heard from them since. Under the Fair Housing Act this is considered discrimination. I will be also filing an official complaint to the states civil rights department." UPDATE April 2025: Business owner responded and not shocked by their response and I wasn't expecting them to take accountability. One, I didn't leave a 7 minute message and did actually speak to a live agent. Your live agent took down my contact information and stated you were going to call back. Two, before you speak to a live agent you have a message stating "this call is being recorded for training purposes", so not sure how your records don't have any inquiries. I hope in the future you can admit to the mistakes of your counterparts and take true accountability as the business owner. read more

Five Star Property Management - The call I made to their office, Same number that's on their website - Real Estate Services Near Me - Burlingame, California

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I can't recommend Five Star Property Management enough for their outstanding service in helping my aunt get her property rented in San Mateo. From the moment we reached out to them, their team was professional, responsive, and extremely knowledgeable about the local rental market. They made the entire process seamless, from managing showings to finding and moving in tenants. Their attention to detail was evident in every step - from conducting thorough background checks to providing affordable maintenance when needed. The tenant has been in the property for over a year now and everything has been smoothed than we ever could have imagined. Roger and the entire team at 5 star are such kind people with great communication. They answer all of our questions and respond to the tenant no matter what time of day it is. If you're looking for a property management company that goes above and beyond, Five Star Property Management in San Mateo is definitely the way to go. They truly live up to their name! read more

I've had the pleasure of working with five start Property Management and I can confidently say they are amazing! From day one, their team has been responsive, professional, and genuinely committed to providing outstanding service. They handle everything with efficiency and care,whether it's maintenance issues, tenant communication, or property upkeep, they've exceeded every expectation. What really sets them apart is their attention to detail and how much they truly care about both property owners and tenants. They make owning rental property stress-free and even enjoyable. I can't recommend them highly enough. If you're looking for a property management company that goes above and beyond!!! Thank you read more

Working with Five Star Property Management has been consistently impressive. Their team is always super professional and clearly well organized, and their responsiveness genuinely sets them apart. I collaborate with property managers regularly, and it's rare to find a company that maintains such strong communication while also prioritizing both owner and tenant satisfaction. I'd recommend both landlords and tenants alike to check out Five Star Property Management with full confidence! read more

I found Five Star Property Management through the recommendation of friend. I had tried several other property management companies over the last 3 years for my rental properties in San Franciso and San Jose with lackluster results. My experience has been great so far. Jessica Sanchez has been my point of contact and she has always returned my phone calls promptly, arranged for timely repairs with tenant concerns and really improved the quality of my rental application process resulting in better qualified tenants. Thank you Five Star Management and Jessica for managing my properties as if you owned them yourself! read more

The representatives at Five Star Property Management demonstrated exceptional communication, responsiveness, professionalism, and efficiency throughout the entire process, making our experience a truly exceptional one! I highly recommend them if your in the Bay Area and need a someone to manage your property and help you get a good return on your investment read more

It's been over a decade since my family first entrusted Five Star with stewardship of a rental property we own in the south bay. Roger and Jessica have consistently gone above and beyond for us throughout all this time. I highly recommend their services! read more

I would highly advise anyone renting a property managed by Five Stars to not go through with it. We lived on our property for a year and maintenance requests were a huge pain. To get anyone to come and inspect anything would take more than a week. Response time was also very slow and the management would do everything they could to drag their feet before sending someone out. Also, they scammed me and my co-tenants out of the carpet cleaning fee by claiming that we never ran it through with them despite us using the cleaners they sent to us. Do not rent any properties managed by this company! You'll get scammed just like we did. read more

If I could give ZERO stars, I would! This company is inhumane! We were the first to apply for a beautiful property in Foster City. We submitted all necessary documents in a timely manner. We were immediately approved and given the steps to move forward. We responded within the requested 24-hr window that we wanted to move forward with the lease. They asked for a $500 deposit to hold the property. Just a few hours after my husband had confirmed our interest he went to pay the deposit and they had deleted us from the list! They told us since we missed the window they were going to move on to the next applicant. No warning. No phone call. When we explained the situation and asked them to please allow us to move forward with the lease, the property manager, Jessica Sanchez, curtly emailed a response telling us to refer back to the previous email. When Jessica finally returned my call she was rude and unfeeling and just kept saying this was their policy. There's no way to get in touch with the owner, Roger. If you ask to speak to Roger they will not forward you to his voicemail, give you a phone number or email. The lease office claims not to have a direct contact number for him! These people are scammers! We had to pay $60 each for the background check and despite doing everything they asked we are treated like garbage with no recourse. DO NOT rent from these people!!!! read more

I rented with Five Star for three years. Things were OK when they didn't have to do anything besides take my money, but in all maintenance requests, we had about a 50% satisfaction rate. It seems they hired gardeners who would cheap out on things (several garden/plumbing issues due to their faulty installations), and contractors who wouldn't show up reliably (it took more than a month of playing phone tag to get someone to really fix the garbage disposal). It required repeated effort on our part to get Jessica to hold their contractors to their word. But hey, the other 50% of maintenance jobs were OK -- so 2 stars. As a renter, I've had better, and would try to rent with someone else if you get a choice. read more

UPDATE: Roger has responded, but did not give any effort to address the lack of proper channels for communication with property managers, as well as the unavailability of an on-site tour for interested applicants prior to the application process. My one-star rating stays. Best to look somewhere else for a rental property. Contrary to what business owner Roger has declared with conviction in response to other reviews, this company has improvements to make to be "the best bet on property management in the Bay Area". Red flags here, for rental applicants: no accommodations for an on-site tour, to meet with property manager face-to-face. No access to communication with property manager (Jessica Sanchez) regarding the application process, and request clarifications on their tenant criteria. Impossible to call in and ask questions about your specific situation over the phone. They'll just reiterate what you've already read and encourage you to apply. Do avoid applying to their listings if they can't provide any clarifications you may have on their criteria. Until communication and tours are made better, most likely you'll just be wasting your $35-40 getting denied. read more

Currently a tenant in one of the properties owned by Five Stars and the service has been less than stellar for a lack of better words. Any kind of communication either written or verbal does not get any response whatsoever. I have opened several maintenance requests using their resident portal and none are being worked on. Steer clear of any rentals owned by this company. read more

I have a similar experience as the other reviewers. The company received an application fee and did not appropriately follow up to verify employment and rental history. I went back and forth several times, it seems like Five Star Property has an income stream on applications and is asking for big companies to change their process to accommodate Five Star Rental's lack of experience. I'm sorry to write this review but more sorry that I paid anything to this company. I have never had an issue with a background check before. If you're listing your property, yes they make great videos. As a property owner myself, I recommend you use another service. It's really not that hard to rent out homes. You don't want to pay a cut to someone who's not willing to put in the work. read more

Here are a few red flags for people considering whether or not to go through this company. Renters: Are they charging an application fee? This is a bad look when most places do not - an additional money grab. Even for people with ADA approved animals they make you submit paper work to be reviewed by a lawyer. All adults (even those who are married) are required to have a certain credit score. Which is completely insane, considering how little bearing this actually has on your income and on time payments. People looking for property management: Take a look at how long their properties are listed, far too long considering the price. Generally, stay away from these people. LOL they just responded that my application was declined because of my lack of income. I did not apply to be in one of their places because after talking to one of their representatives on the phone I realized they are trying to scam people out of money by charging an application fee. My call was to vet the company, and they are who they appear to be online. Not a company worth working with. Update: still clowns, stay away!!! This guy just edited his review. Previously he tried to call someone out by name who was denied for lack of income (clearly wasn't me based on the name listed). I just hope the person who was finds him and files a law suit. read more

Five Star Property Management - Calling someone out by first and last name for not having enough money is a very bad look. - Real Estate Services Near Me - Burlingame, California

BEWARE:Looks like a money grab ,When inquired about a property they would provide us an opportunity to view the place after paying the application fees.According to them due to COVID guidelines applicants cannot check out the listing in person but how can this guidelines change after someone pays application fees? Money grab to pull in application fees read more

My partner and I were about to sign a lease for a property managed by Five Star Property Management. We ultimately decided not to, but had submitted a $500 deposit to keep the property off the market. We received confirmation from them that we were entitled to a $320 refund. We gave them our mailing address and never received the refund. Since then, we have made about a dozen attempts to contact Five Star Property Management through emails to Jessica Sanchez (who we worked with and informed us of our refund amount), calls to their general office (605-435-5906 on Yelp and their website) and voicemails with our information. No response. Not even an acknowledgment of the situation. Complete radio silence. We are ready to take legal action unless we receive our refund soon. read more

I used Five Star to rent my property in North San Jose and found them to be quite good. I've rented out a few properties over the past 20 years and always found it to be a pain. Working with Roger was great, I was most satisfied with his efforts to place a great tenant in my property. He put in the hard work upfront to make sure payments were never an issue and I had a tenant for the long term I plan to use him again in the near future as I am forced to relocate yet again. read more

I've had a very good experience with Five Star Property Management. Their follow-ups are informative without being pushy, and they truly value personalized service. What impresses me most is their in-depth knowledge of the market. They provide detailed insights that have helped me make informed decisions about my property. Their approach is refreshing and tailored, a far cry from the typical sales-focused companies. read more

Exceptionally terrible, fraudulent and hidden terms in rental application. Application Fees, Holding Fee gouging and Draconian clauses in their termination contract. They harass everyone whom you list as references for no end in spite of providing Employment Verification Letters. They rejected my application that my rental history (which I currently reside in the past six years!) could not be verified to my co-applicant. These people lack both common sense and decency. This property management unnecessarily pits up multiple applicants for the same apartment at the same time charges about 40$ application fees and on top has a useless Holding Fee of a 1000$ in this renters market which is apparently a deposit to take it off the market. I have spoken to five other realtors in SoMa some hadn't heard of one and others thought this to be extremely greedy and very out of the ordinary. They are not up front about these hidden charges in your rental application. Beware of their termination clauses, they will re-rent the place but with these charges "Our Administrative Fee is $65.00/hour; as far as open houses, we charge in 10 minute increments, the rate is $150.00 (for example 0.8 / 48 minutes =$100.00)" Stay away at any cost. @Five Star Property Management. Please don't respond with these are our agreement and terms of service. These are extremely poor practices. I have started a formal compliant about your realty with CA DRE! read more

Rodger has managed my property for over 9 years and I have never had an issue with tenants. They have always put the most qualified tenants in my property and I thank them for their service. By far the best management company in Northern California I have dealt with. If you own a property I highly recommend hiring Rodger and his team at Five Star Property Management. They will always get you the best tenants and highest rent. read more

I work with Five Star as a vendor and have worked closely with Christina and Jessica, and it has been a pleasant experience so far! Both of them have been very responsive, they communicate the expectations well, and are just a pure joy to work with. I have nothing but good things to say about Five Star. read more

Many thanks for your expertise advice on managing my room rentals and how to acquire and select the correct tenants And many thanks you help us while you where on your vacation here in Hawaii Highly recommended read more

Roger, the number I call is on your craigslist listing for Sea Horse Ct. 628-220-3281. I spoke with someone both times, the same person, sounds like young man with a slight accent. He was going to check on a question I asked and get back to me after my first call, never heard back, hence the second call. So, Roger, has that house been rented yet? It's still listed, market pretty hot? Probably doesn't have anything to do with the good service at Five Star. Best of Luck read more

Poor customer service and terrible application process. I was repeatedly asked for information I already provided. Even after providing the information for the second time our application was never updated. Listing was closed before our application was really even considered. Do not apply to a property if it is managed by this company. It is NOT worth it. Save your $50. read more

My experience renting for 3 yrs with Five Star PM was not good. I had a water heater/furnace go out right before thanksgiving. There was no hot water and no heat to the cold unit. It took Roger & external contractor nearly 8 weeks to resolve as it ended being major construction. Even after several emails, Roger & Team did NOTHING to put me into temporary housing. I had to threaten to sue to get only ONE months credit back. You can do better than and deserve better than this. Beware! read more

I have been renting the same unit for 3 years. In the beginning I worked with the property owner. She was always responsive and handled issues in a timely manner. Then property management changed to Five Star. I would change the name to no star. Requests are not handled in a timely manner. They hire unqualified people to handle repairs. I just waited over 3 months for an oven to be installed. Units are left vacant for months and we all know there is a housing shortage. Stay away from this company. read more

Five Star Property Management made the application process easy and clear to understand. I was able to find a great rental with all the amenities my family and I wanted. I received daily updates on my application progress and it was understood where we stood. The staff was friendly and very pleasant to work with. The move in process was simple and the property was clean and move in ready when we arrived. read more

My family moved out of the Bay Area leaving our San Mateo home in the hands of Five Star Property Management. We have been so blessed that the property has been so well cared for. Our San Mateo neighbors, whom we are still very close to, said the tenants are very nice and pleasant and they are happy to live next to them. It is wonderful knowing we don't have to think twice about our property and appreciate the Five Star Team for their service. I highly recommend them. read more

While we did not sign with any of the Properties Five Star Mgmt offered we did have a positive experience with them and they demonstrated excellent communication, timeliness and understanding. For those reasons, and because every property we've seen so far listed on their page has been quality (the videos are very helpful), we will consider using them in the future. T read more

I've worked with Five Star PM several times, and I must say they really look out for tenants and owners very well. Very prompt at returning calls and getting answers! In the end everyone is happy with there service. There's definitely a reason why the name is Five Star! read more

Five Star has managed my rental property for over a year now and I am very happy with their service. Rent is paid on time, they responded to tenants' requests promptly and kept me informed. Thank you Roger and team! read more

We have had a very positive experience working with Five Star to rent out our house. Roger was incredibly responsive and hands-on, truly professional. Teresa is equally impressive and responsible. read more