I popped in here with my husband to have a watch strap adjusted. It was a kick fix and the staff…read more(who was very friendly) was able to make the adjustment while we waited. The price was reasonable too for the work and I'd recommend coming here for repairs. They also had beautiful jewelry to purchase.

Walked into Jewelfire and was pleasantly greeted by the team working there. They assisted me…read morequickly and easily to have my bracelet shortened. While I waited, I browsed the selection and there are lots of beautiful jewelry pieces at every price point! Will definitely return if I'm looking for something new!

I am so impressed with the speed and professionalism of this place!…read moreMy sweet 8-year-old bought- with his own money- a Britney watch for me for Mother's Day. My wrist could hula hoop in this thing! Took it in to have a few of the links removed, and the woman helping me said it would be about 5 minutes! $20 later, I had a watch ready to tell time- "Britney time", of course- and I can't wait to pick him up from summer camp to show him.

Very friendly nice people until there is problem…read more Unsatisfactory repair previously but good location so give them second chance. Similar experience with repair of watch, after which hand came off within 6 months. Rrefused to correct. Not use for repair again.

My boyfriend and I have been really disappointed in the service we received at Sarah O. Our…read moreappointment space was claustrophobic and we were rushed discussing a custom ring. We were required to submit a $200 non refundable deposit before even seeing the design of the ring, which I thought was ridiculous. The biggest red flag was the price. With a simple custom design using a 1.5ct lab grown diamond and yellow gold we were quoted near $11,000. The stone itself was quoted at $2,000 which is insane for a lab grown diamond. We went somewhere else for comparison, and learned their price to create an even more customized ring with a larger 3ct lab diamond the cost was only $3,500. Sarah O has some beautiful pieces and most of the staff are so nice, but our experience made us wary and I wanted to share our experience to make sure other couples consider their options for comparison before paying potentially unnecessary premium prices. Do your research for fair prices for the center stones you want. Every person's experience is unique to them, I hope this was helpful!

Not worth it if you want a ring made properly…read more My sister got her engagement/wedding rings from Sarah O back when they were newer- and I love their designs so I had said for 5 years I wanted my rings from here. My fiancé bought me the Nova ring and proposed 12/22. 12/23 I took a closer look and saw that the prongs on my center stone were FAR from flush on the stone (see pictures, iPhone cameras are wild). Which is a problem because if they snag on clothes or furniture the prongs bend more and the stone can loosen and fall out. On top of that one of the halo stones was loose (video). On a BRAND NEW, never worn ring. We took it to Sarah O and they admitted fault and said of course they'de repair the ring- under the limited warranty it was all covered, but it will take 3-4 weeks. Bummer.. but glad the solution was simple no pushback... Don't underestimate how disappointing it is to tell all of your loved ones you are engaged and everyone says where is the ring, they reach for your hand and there's nothing there. I 3 weeks go by and I get the ring back, Prongs on the main stone were fixed.... But the loose halo stone... they smushed the setting from the top in order to secure the mele stone- causing the sides to fan out creating a gap from the sides of the setting to the diamond. Which ruined the symmetry of the ring and disrupted the sparkle of the halo diamonds because of the way it was sitting. (See photos) Devastated. Emailed with the new problem was told "we had professional jewelers quality check the ring so the stone is secure but if you want to we can fix this for you, we will rush it so it's done in 1 week"... Quality check the ring??? I know I said I wanted the stone secured and not loose, I didn't assume I'd have to specify that professional jewelers should fix it the right way...... I send it back. Next day, I get a call from our customer support contact.... Tells me that manipulating the metal in this way would ruin the integrity of that setting, more likely to bend and fail holding the stone- so they're recommending that they completely recast the ring. However - that will take 6 weeks. If I don't want to wait that long they can send the flawed ring back as is... assuring me the stone is secure... but what they didn't say is that- that would mean that if the stone ever fell out due to normal wear and tear ... to have it fixed they would still need to recast the ring but my warranty would probably be expired and I'd have to pay for it. So I sent it back. Nearly 6 weeks go by and I email to check on my rings status. They say it'll be done "the week of the 23rd." So that means it could be done on FRIDAY of that week when it should be done Friday the week prior - that is 6 weeks- and you should be mailing it to me ON the 23rd - you've had 6 WEEKS!!! The "week of the 23rd is 7 WEEKS" and if it isn't done until Friday that means you'll be mailing it to me the next week and be pushing 8 weeks! So I sent an email detailing exactly what I just said. And lone behold they were able to ship the ring to me the next day. I recieved it and checked it 5xs over and it seems to be fixed. Fixed so well I'm seeing flaws from the previous ring I never even pointed out were fixed: My V prongs apparently were very sloppily made the first time (see last picture) lol. Honestly comical now. They gave us a 25% discount code to compensate us for the trouble to use towards a wedding band- because we asked for it we felt like we should get something, they didn't initiate this offer- but I'm not sure I want to purchase from them again anyway. Besides they had a Black Friday sale for 20% off in November so it doesn't particularly feel like a fair recompense for being without my ring for 3 months. The good news is the Sarah O team was always very responsive and respectful and owned their mistakes. -denial would've been much worse. Just very unfortunate that it takes so much advocacy and the fact that you as a non-professional really have to double check their work and make them do it right rather than them doing it right the first time. We have a family friend who also purchased their engagement ring from here within the past year or so and while they didn't have the same construction issues their ring was A MONTH DELAYED. They had to replan their whole engagement plan. And as I mentioned my sister got her rings from here years ago and hasn't had a problem, hasn't lost a stone so. ‍ idk maybe their production system changed. I like my ring- but I bet I could find a ring I like just as much elsewhere. That's what I suggest you do. ..... Will update this review should the longevity of my ring turn out to be an issue.

i've tried lately to reach out to becky after the denver merchandise mart closed, and jf relocated…read more i am sorry to learn of barry's passing. after spending over $80-100k in this store, i have yet to receive any reply to messaging, or voice mails from becky. i have some lovely pieces from this business when rick mcgavin was the custom fabricator, and regret my business apparently has no meaning to keep in contact & keep the $$ flowing in (her) jf options direction. am presently looking for a tennis necklace and have some good leads....i gave jf 1st choice, but communication has failed......if no messages were received, past business would deserve follow ups occassionally.....this is productive feedback to not lose touch with good customers.

The customer service is beyond comparison... I am having a…read morering custom designed; and the process couldn't be easier or more convenient.

Master of what, Indeed a Master of not listening. Provided photos of the desired design. Asked for…read morea bezel received a pronged setting. Asked for a matching set. Received ill fitting set that clashed. Cast metal totally different, Sharp edges, prongs catch snags on everything, design is top heavy lopsided that twists and flops causes the piece to hammer on the flesh. Painful. Tight in all the wrong places caused nerve damage. Radiates pain constantly. The gem point was set too low and digs into flesh, bloody wound. Steve said "oh you will get used to it." Product is completely different than what was originally agreed upon. Then the Gem fell out of setting. Clearly It was not set properly. What was supposed to be a joyful moment turned into the Worst painful experience. Painful nerve damage Unable to wear. Steve blamed it all on me. Terrible customer service. Worst experience.

I've used Steve Parks Goldsmith for several years now, from custom jewelry design to watch repair…read moreand service. When our son was born I wanted to get my wife something special that had both of our children's birthstones in it. Jan helped me pick out the design and Steven made something that can only be described as a priceless work of art. It will become a family heirloom I am sure. On top of that, my mother-in-law had some old family rings that need repair and TLC. Because of their age and pricelessness, the mainstream jewelry stores wouldn't touch them. I took them to Steven and he flawlessly fixed the rings and made them look new. Their work speaks for itself, whenever we look to buy jewelry or need the expert craft of Steven, this is the place we go without hesitation. They will certainly surpass your expectations.

They were super nice. I did just just didn't have what I needed which was was repair. And that's…read moreOK. They give me three really good leads!

I needed my gold band wedding ring made a size larger…read more I read the reviews and decide on this store. They were excellent to work with. They had my ring ready for pickup the next day. My ring looks beautiful. I'm happy to have it back to celebrate our 45 anniversary.

Such a nice place! I love supporting mom and pop's businesses. They create amazing custom jewelry.read more

Thank you fir sizing my jewelry, ring & bracelets. Also sold gold for a fair price. Owners care…read moreabout their customers.​

A locally owned jewelry store that offers some high-end jewelry as well as some mid-priced. The…read morestaff is great and we look for Miranda who we've built a working relationship with. For our first venture Miranda helped us spec out a custom made Ruby & diamond bracelet for my wife. It turned out beautiful and my wife wears it every day. We returned for resizing rings. Again a good experience. We'll be back for future jewelry wants & needs.

It really doesn't get better than Walters & Hogsett. I've been to many jewelers, and this was the…read moremost welcoming I've felt. I was warmly greeted by an associate, Hilary, who took the time to walk me through the Rolex CPO and Cartier sections. She was knowledgeable and allowed me to try on any piece on display. I mentioned that I was looking for a present for my wife for the holidays and she showed me multiple pieces. We finally landed on the Cartier Panthere two tone. She reserved the piece for me for 2 days over the weekend, so I could bring my wife in to try. Such good customer service! I would absolutely buy my next watch/jewelry piece from them again!