From my first contact to discuss options, to completed service, staff were welcoming, professional…read moreand knowledgable. Delivered as promised. Real customer service!

I've been coming here for years. Always a good experience here. They never try to sell you a…read moreservice you don't need. It's easy to make an appointment. They'll often squeeze you in, if they can. Russ, at the front desk, is always nice and helpful. Even though I live over an hour away now, I still try to get my car serviced here.

I came out of the supermarket today and a very nice woman said your tire looks low on air. I…read morepanicked and went to the nearest tire shop on King street to get air and to inspect tire.The man said you need a new tire lets get you set up. I said you didn't even diagnose what was wrong with tire, you just automatically went to get money out of me. I said there is only one place I can get an honest opinion and that is Duffy Tire. They are Northampton's first tire company established over 50 years ago before the big chains came in with there slick advertising to lure you in with there low prices. Well the old saying still stands ,you get what you pay for.Jim Duffy has been working for his father since he was 9 years old.Nobody knows more about tires than Jim Duffy.Jim did a full inspection on the tire and said you must of hit one of those sewer holes raised above the road during construction on Prospect street and popped the seal. I'll take care of that real quick. Tire has been good ever since. I asked what do I owe you, he said nothing, I take care of my long term loyal customers. I'll know you'll be back.It's the free benefits that Jim Duffy gives his customers that in the long term makes him really the lowest price, most honest tire service company in Northampton.So before you jump at the slick gimmicks the others offer, I say go with the best and the Hell with the rest.So after your happy and satisfied please leave a positive Google review for Jim. The more positive reviews he gets the more business he will get. Thank you for your cooperation loyal customers. Thank God for Jim Duffy's Honesty and Integrity and Trustworthiness.

Outstanding. They took such good care of me. Had a tire leaking for a couple of weeks. Finally…read morebrought it in. An old nail was embedded in my tire. All fixed now. Thank you Jim and Rene.

I was super duper impressed by my experience at ESP Auto. I needed an oil change, inspection, and…read morenew tires. They were totally fine with me ordering my own tires, did a great job on the oil change, and despite not doing inspections directly: sent my car off to be inspected at another shop. The attitudes of the staff were amazing (contrary to my experience with Complete Automotive in Easthampton). They went out of their way, were affordable, and really seemed to care about my experience. We'll be going to them from now on.

I specifically asked, before I booked the appointment, if the $133 per tire price they quoted me…read moreincluded mounting and balancing, and was told that it did, and it also included an alignment. When I received the invoice, they charged an additional $105 ($29.95/tire) for mounting and balancing, and $79.00 for the alignment. I called an asked them about this, and they condescendingly told me that I must have misunderstood the yes or no answer to my wholly unambiguous question. If they said that they misspoke, or took any small amount of responsibility at all, I would've been okay with it, but they bent over backwards to put all of the blame on me. This occurred after I decided to give them another chance, even though a few years earlier, they gave me an estimate for my exhaust and asserted that my muffler's flange was bad, but when I went to another shop, they showed me on the lift that this flange was completely intact. They do decent work but you cannot take them at their word when they quote you a price.

If you like good customer service, look further. This place is a poorly run dump. I went to have my…read morecar inspected. First, the building is a mess, and the entrance is not very clear. I went in and was told to park in front of the last garage, where a guy would meet me. After waiting several minutes, a guy came out and told me to move my car, so I moved it to a parking spot, if you can call it that, since there was about 30 square feet of puddle. The guy hovered right next to my door as I got out, and then he got in without saying anything. I asked, "How long will it take?" and heard the response, "Five! Thirty-five!" I said, "So, five minutes, or 35 minutes?" And he said, "Five minutes!" So I said, "Okay, I'll be back in a bit then, going to go across the street." What happened next was like a scene out of a bad movie. The guy just kept shouting "35!" at me, like half a dozen times, while I said, "Yeah, I know, it's $35." "35!" "I will pay you when I get back." "35!" "Do you mean you want the money now? I don't have any cash. I have a card. I can just pay you in a few minutes when you're done." "35!" "I have never been asked to pay upfront for a car inspection before, is that what you're asking?" "35!" "I don't have cash on me." Finally, a full sentence. "You said you had a card, just give it to me now." I am not about to give my card to this guy, who looks and acts like he's drunk and clearly isn't carrying a card reader. I'm starting to wonder if he even really works there. So I say, "Look, I have never been asked to pay upfront for a car inspection before. I can pay you when I get back in a few minutes, because it's not like I am going to go anywhere: you do have my car. Or I can just take my business someplace else." Instead of responding, he just gets out of my car and walks away. So I go back in the front and ask if this is how they run their business, and the guy at the desk says, "Well I told you you needed $35." (No, he didn't.) I told him that the other guy had poor communication skills, and explained that I don't care if I have to pay upfront when it is clearly communicated in a way reflective of good customer service, and not just shouted at me repetitively in a way that isn't clear. At this point, the other guy comes out and starts shouting at me again, saying he usually says "35" three times, but this time said it five time, implying that I must be an idiot for not understanding what his neanderthal-like method of single word communication meant. I let them know that they needed to improve their communication skills and customer service and that I would be taking my business someplace else, and I left.

One of the most unprofessional places I have ever been. I drove in to get some gas and the female…read moreattendant berated me for wasting her time for such a small amount of money. This is not the first time her, or another attendant has been rude to me. It will be the last though. My wife has also been given poor service from this trash heap. No rating is low enough for this place. Since I have to though....

Went in for a tire repair. Staff were super friendly and efficient :) overall great service and…read morefair pricing.

Service Technicians do not check to make sure lug nuts are tightened before they call you to pick…read moreup your vehicle. I have 4 tires put on. Was called and told my vehicle was finished and ready for pickup. After driving started to hear a whapping noise around one tire. Had it looked at. Found out that 2 of the 5 lug nuts about fell right off and a 3rd was one twist before falling off. I spoke with the manager and stated my concerns. He apologized and said he would talk to his staff about this. I told him this is unacceptable as people are trusting you with their vehicles. When you say its ready for pickup, they assume it ready to be driven. I'm just glad I didn't drive far and didn't have my children with me. The person I had look at it afterwards stated if 1 more fell off, it would have been a lot worse for me. Luckily nothing else was damaged.

Service was very quick and the people up front were kind and helpful to me. Will bring my car here…read moreagain.

I had the oil changed here and the splash guard under the car was not secured properly. On a trip…read moreto Ohio soon after the car started scraping -- the same as one other reviewer. Since then we've had to remove parts that are falling off and need to schedule service to get it replaced. If not for this I would have said I received quick and efficient service.

Service here is great, workers are friendly and quick there pricing is reasonable for quality used…read moretires I am happy with my service here.

From the owner: Free tire disposal when get new tiresread more

Perfect I was in and out relatively quickly…read more I hit a pot hole and my fairly new tire developed a bubble. So glad I got the warranty because TFT honored it. Ryan's quick with cute jokes. I like this place.

One of the least profess business I've ever been to. They bullied my pregnant girlfriend into…read morepaying for an incomplete service. She brought the car to have it realigned and they said they could not do it. We miss placed the receipt and instead of looking up (they knew which car and we had the other paperwork) and giving us a refund they got into an argument with me about how they deserve compensation for the work they did. They actually made one of the alignments worse. The car didn't feel better at all. Beware the employe name jeff as well he has a terrible attitude as well as the store manage.

Years of reliable and thorough service by helpful employées and Ernie's decades long oversightread more

I asked for a 2009 Honda CRV he got !! Don't get me wrong The shop is nice get your work done there…read moreDon't buy anything from them ... When somebody goes through an auction gets u a car and they want 8,500 for it but I noticed immediately cracked windshield so I got it for 8,200 first issues check engine lights gas vents they fixed .. they've put more miles on driving then me told me to eat shit yesterday . If you buy a car from them bring it somewhere and have it well looked over I've spent almost $2,000 on parts now I have to replace the front brakes awesome Ernie's

Honest, family business with knowledgeable mechanics. Mainly I get my yearly inspection sticker and…read moreoil changes here but when my brakes needed repair I brought my car to this shop and have been very pleased with the results. Friendly and efficient front office. Chico is the best!

Best mechanic in the valley. Fast, Affordable and knows how to fix all of our vehicles and a great…read moreplace to renew emissions sticker.