I have never experienced customer service this incompetent and financially reckless in my life…read more In early November, I accidentally damaged my phone. I pay every month for device protection through T-Mobile, administered by T-Mobile and their third-party insurance provider Assurant, specifically for situations like this. What followed was a two-month nightmare of errors, contradictions, and a completely unjustified withdrawal of over $1,000 from my bank account. I filed a claim on November 9. I was told to drive to a repair location in Edmonds, only to be informed after I arrived that the repair couldn't be completed due to a clerical error on Assurant's end. No apology. No solution. Just sent home with a broken phone. Then I was told a replacement would be mailed to me. The first replacement arrived -- with a cracked screen. Yes, they sent me a damaged replacement. I had to call again, repackage it, return it, and push for expedited shipping because I actually need a working phone to function. They finally overnighted a second replacement, which thankfully worked. I transferred my data and personally handed my original damaged phone, properly packaged, to a USPS employee using their provided return label. I thought the ordeal was over. Then, without warning, without notification, without a single email, call, or letter, T-Mobile withdrew over $1,000 directly from my bank account because Assurant claimed they hadn't received my returned phone. When I called, a T-Mobile rep stayed on the line while Assurant investigated. After initially trying to gaslight me/suggest my claim number was wrong (it wasn't), the Assurant representative came back from a VERY long hold and admitted they had in fact received my device on December 17. The T-Mobile rep acknowledged the charge appeared improper. So let me be clear: they had the phone. They knew they had the phone. And they still pulled over $1,000 from my account. No notice. No attempt to contact me. Just took the money. Since then, I have yet to be refunded. I have called four separate times and spoken to four different supervisors at T-Mobile. Each one has given me slightly different information. Multiple supervisors promised I would be refunded within one to two days. That did not happen. Now I'm being told I may have to wait one to two billing cycles to get my own money back. Meanwhile, that unauthorized withdrawal disrupted other automatic payments tied to my account, creating additional financial stress. I upheld my end of the insurance agreement completely. Assurant confirmed receipt of the returned device. Yet I'm still chasing a refund for money that never should have been taken in the first place. The level of disorganization between T-Mobile and Assurant is staggering. Customers are left paying the price for their internal errors. If you're considering device protection through T-Mobile, understand that when something goes wrong, you may end up fighting for your own money -- even after doing everything correctly. This experience has been exhausting, financially harmful, and completely unacceptable. A TOTAL NIGHTMARE.

My tmobile app told me I qualified for a free phone upgrade. I went to this store and they…read moreconfirmed I qualified. Not only did they 1) steal the phone i traded in and sent in the wrong phone to tmobile, I 2) got scammed and had to end up paying full price for the phone I traded in for. I attempted to get support for this from other stores (told me i got scammed and had to get it situated by the store i did the trade in at) and multiple different staff at this store and no one helped me. Would rate 0 stars if I could. Don't go here.

Hidden charges not disclosed and the employee told me I had to take Asurion protection plan rather…read morethan Apple Care. Very sketch and the store manger did noth to stop the employee from doing this. The main call center resolved everything If you do business with this location make sure it is all in writing. Very sketchy

Amazing!! I went in to upgrade my iPhone and came out with not only the latest iPhone, but two…read moreApple Watches and so many deals and discounts my monthly bill will be cut in half. Eric was absolutely amazing finding every discount I was eligible for - I had no idea!

They are only there to scam you into getting something that you dont want. I did not want wifi but…read morethis guy insisted and told me it was free for the first month (lie) then I tried to return it to the store and he said they dont except them to return so I brought it to ups and mailed it to wherever it goes and now it was never shipped so now I owe 300$ . Dont waste your time at this location.

I honestly thought this review would be a 5 star experience but things definitely took a turn…read more The first time I walked in, Nathan assisted me by looking at different phone options and we discovered I had a promo of $800 off for being a loyal Verizon customer. I agreed to order the white iPhone 13 pro since they didn't have it in store. We went over estimated costs and he was very helpful and transparent. My phone had a crack on the front and he said it was fine, all I had to do was turn it in to them in order to get the promo. A couple weeks go by and he calls me in to set up the phone, yay right? I go in and he asks me if the crack on my phone is new and that I won't qualify for the promo until I fix my screen. So now I have to fix my screen when I could've been doing that in the 2 weeks I was waiting for the phone to come in. I then walk home and have no text messaging and cannot call anyone. I walk back to the store and they're like oh yeah sorry we just got done fixing that (didn't say I wouldn't have any access). So I check while there, still not working. Come to find out a number was incorrectly put in. Finally I have my phone back and walk home. I check my billing online and it says I will be charged an activation fee of $35. So I call the location and Nathan sounded annoyed and he told me there was nothing he could do and I'd have to call Verizon. Literally 1.5 hour hold time. I'm laughing writing this because I haven't experienced such a headache like this in a long time. Y'all are nice but come on. I was literally the only person in your building. I don't know if this is lack of training or negligence but I definitely felt frustrated that my entire Saturday was spent dealing with this that I'm not even going to upgrade anymore. I wasn't going to write this review but I want others to be aware.

Tanner was the sole associate working during my visit, yet he handled multiple customers with…read moreimpressive efficiency and grace. Despite the busy environment, he remained consistently polite and professional throughout our interaction. His ability to manage several tasks simultaneously while maintaining a positive attitude was truly commendable. Tanner's dedication to providing excellent customer service, even under challenging circumstances, deserves recognition. I appreciate his hard work and the positive experience he provided during my visit.

Says they take cash no they don't. Which is incredibly frustrating especially when you call and ask.read more

I stopped by after wasting an hour on the website and support line trying to move a prepaid line to…read morea new iPhone. The old phone screen was so cracked that it wasn't possible to perform any of the PIN resets or other verification methods to get into the account. The tech support line was an endless loop of unhelpful menu options. The employee helping me at the store had the new phone up and running in less than 5 minutes after verifying my identity. A very convenient and pleasant experience.

Reading the generally good reviews for this store I drove across town to Interbay to get assistance…read morechoosing which phone would replace my Iphone 11. The one staff person in the store remained sitting intensely looking at his computer the duration of the time I was there. When I asked a question (how much might I get for my current phone?) he reluctantly gave a minimal answer. When I asked for help sorting out the differences among the new phones HE POINTED TO THE AREA WHERE THE PHONES WERE DISPLAYED. I politely explained that I'd like him to join me looking at the phones and assist me. HE SAID I COULD READ THE DISPLAY CARDS. At this point I said I'd take my business somewhere else. To this he chuckled derisively. It is my impression that this young misanthrope is far more interested in what is on his computer screen than the real person in the room. FYI, I drove to the Ballard AT&T Store and had a completely different experience. The staff (Tim? and one other young fellow) were responsive, informed and helpful. Additionally, while I was there 4 more middle aged customers entered with varying questions, and levels of confusion. I witnessed these two polite fellows respond with an earnest desire to be helpful.

Well, I did not get my problem resolved, It was not the responsibility of the store. After…read morespending an hour on the Customer Support line, they sent me on a wild goose chase to the store. However, the manager, Micah, was extremely helpful and helped intervene with the online support and gave me the process to get a solution. He was extremely helpful and professional, and took extra time to make sure I left with a plan. Hats off to MICAH for extra customer service!

Verizon! My son's lost phone was dropped off at your 1633 6th Ave store (per your advice). Now I…read morecan't get ahold of anyone at the store to get it shipped back to our home. There's no direct store phone number. I'm even at my local Verizon store and over one hour of them trying to get ahold of your store. Contact me asap to get this resolved!!!!

I showed up and there were MORE employees than customers - as soon as I saw that, I knew I was…read moregoing to have a GREAT experience and I did. Jason helped me and he was AMAZING. I needed a SIM replacement since mine failed (an unusual failure modality, but it does happen). Jason was VERY knowledgeable (we even talked about LTE bands, their frequencies, and 4G vs 5G on technical merits). I was expecting to pay something at the end for the above and beyond service I received and was told there was no charge. So they left me no choice but to leave this 5-star review :) If anyone from T-Mobile is looking at these, this is why I am a T-Mobile customer: People like Jason who are incredibly competent. In retrospect, I would have left a $20 tip had I thought of it at the time. PLEASE take care of people like this so they want to stay with your company.

Signed up for t-mobile service a few years ago and cancelled the service months ago. Tmobile…read morecontinues to bill me even though service was cancelled, sigh, typical for this stupid company.

Eugene is amazing! Phenomenal customer service. He helped me problem solve so many issues that the…read morephone service could not complete. Left me with no stress when I joined and all issues gone!! Defiantly ask for Eugene to help you.

Went in for some help with my wife's new phone. The customer service was excellent. Dillon was…read moreextremely helpful and I really appreciated his work. I would give 5 stars but unfortunately the parking here is terrible. T-mobile selected a poor location.

More expensive than the other 7/11's on everything. And rude people. I'll drive out of my way…read morebefore stopping here

First off. What kind of 7/11 doesn't except food stamps. It doesn't stop there. The guy who is…read moreusually there has the most nastiest attitude (he wears glasses and has spike grey hair). Plus I bought a yogurt from there that was a weak old. Didn't realise it until I got to work. Disgusting customer service and the place is just hazardous. There's another 7/11 5min away from this one but it's worth the drive. All these reviews and this 7/11 is still ope for business.