OMG from the time the person answered the phone answering all of my amillion questions without any…read morefrustration, to giving me the earliest time that the shop could look at my car they were very kind and warming making me feel comfortable taking my car there. Once my car was looked at, they did call back with all the details of what's going on even things that were noticed during the initial diagnostic which is $120 by the way and is applied to the bill if work is completed at the shop. I'm glad i stumbled across this place reading reviews from yelp. The reviews were on point, this place is fast, friendly, price are reasonable mechanics were very efficient and nice, they took the time to explain in detail the issue with the car. I will be coming back for any other repair for my car.

My experience at Royal Auto has been awesome!!!! The mechanics there are all very friendly!!! I…read moreloved that they take there time to go over what you need for your vehicle and the prices are very reasonable!!! Thank You for all you do!! Ms. Mona

best auto shop in baltimore city! they are honest, compassionate, and caring! it's not about a…read moredollar with them. they treated my 2000 buick like a bentley! unfortunately, my car couldn't be saved but, they could've clean me out! the didnt! they told me the truth! gave me time to process, he the best tony thank you! he deserves a million stars!!

Tony & Steve are the most reliable and honest mechanics I've ever dealt with. They're always spot…read moreon with diagnostics, fairly priced and do great work. I'm thrilled to send friends and coworkers there knowing they'll get the same great service as I do. Having T & S as my mechanics actually makes me sleep better at night, no joke. Great shop.

I highly recommend JT Auto-- it's now my go-to auto shop! I first stopped in a couple months ago…read morewhen my check engine light came on (everyone's worst nightmare!) and most recently for routine maintenance. I called up JT Auto as soon as my check engine light came on and I was connected with Lisa, who is an absolute gem! She was able to get me an appointment for the next day and walked me through the whole process. I had to come back more than once in between my meetings, and Lisa was very considerate and informed me that because they were experiencing a delay, she could stay open a little late so I could pick up my vehicle. The first time I checked in, she informed me that the wrong part was sent over, but Lisa expertly navigated calling the right folks to ensure that I got the right part! When picking up my car, JT was able to answer all my questions and recommended some helpful service tips that may save me from some grief in the future. The second time I went in was for routine maintenance and the whole JT Auto team was able to get me in and out ASAP! I can say with confidence that JT Auto is my go-to location for all my car needs. Thanks to the whole team for providing efficient, reliable service!

Good people fast service!!! Needed an oil change and they fitted me in right before the holiday.read more

we had a blown turbo on our Tiguan and after some work was done we realized it just wasn't worth…read moresaving. These folks were fair and honest about whether it was worth fixing and even undid some work they had done without charging us fully. Very honest and trustworthy.

I agree with all the favorable comments about the guys in the shop…read more I'd give them 5 stars but today my Tiguan began acting up. Just had some work done 2 weeks ago on that vehicle.and every thing was great. Does anyone know their email address? I'd like to alert them of the problems. Don't need all of Baltimore know whats happening. Greg Jackson Happy customer since 2020. Moved here from Portland, OR. Their, I found the best mechanic. The guys at Desmond's are displaying similar traits of that mechanic at Desmond's awesome repair house.

I have been taken my vehicles to Charle & Ray's for over 5 to 6…read more years. Their workmanship is great and professional. Very honest and true. They know what to do and how to do it. I give them a 5 STAR rating. Mike T.

Took my Nissan Altima to them and they charged me over $1000 for only replacing my purge valveread more

So far, so good! I…read moremoved and needed a real mechanic for my Honda Civic. Valvoline is good for oil changes, but... This place was a recommendation so of course I came to Yelp for verification. The reviews were good so here were are. I agree, this is one of those old fashioned, honest, garages. It's in an odd spot though, and from the outside you probably wouldn't guess it's a service station. But once you step inside you'll be awed. However, there's no place to chill and wait so you'll need a ride or just plan to leave and come back. I wanted a 'tune up'. My Honda is a commuter car and for 3-years old, she has some miles on her. I just wanted piece of mind. He said for first time visits he likes to do a good once over. I thought that meant I'd be paying for some things I hadn't planned on. BUT, to my surprise he relayed the car was in good shape. He changed the oil, put on new wipers, and gave me a run-down of what's to come. I'm a fan of honest service. I'll be back!

Jimmy will always give his honest advice on repairing your car. His prices are lower than the…read moreaverage shop rates in the area and workmanship is top of the line.

Don't waste your time if you want them to do any kind of actual mechanic work. They obviously want…read moreto only do regular maintenance and cannot handle real mechanic's jobs. They didn't want to touch my car because I have a Roush (Roush!) suspension. They don't want to work on my BBK aftermarket exhaust because it doesn't have cats (yet it does have cats). They don't want to diagnose a remanufactured engine from Fraser Engines (he told me that I "should have read the online reviews" yet Fraser has a 4.7 rating with almost 8000 reviews because I DID READ THE REVIEWS!). The guy doesn't know what he's talking about. Stay away from this place.

i called this shop and they told me when to come in. when I got there. they said never mind they…read morewere too busy and to come back on another day they chose. ok once is annoying but i was understanding and rescheduled. they then did this two other times. when I expressed my frustration with trying to plan someone to help me drop off and pick me up plus scheduling it around work. the women on the phone became very rude. said ok well this is a family owned business and they had a death in the family. however this issues started before she claimed the death happened. of course I express my condolences but also told her that being giving the run around as a customer is still frustrating. she simply hung up on me. completely unprofessional. death in the family or not. you can not be inconsiderate of your customers having car issues that can not keep getting pushed back for three weeks. car issues are time sensitive.

They were willing to come meet me to try to unlock my bmw wheel lock when my tire was completely…read moreflat (I could not find mine) Unfortunately they weren't able to do it at firestone but we got over to the shop and they fixed it to get us back on the road . It was so lovely to have someone super helpful (we are from out of state) 100,000 stars!!!

Now that Marty is gone, avoid them at all cost. I found them to be very dishonest in their dealings…read morewith their customers They were the only Auto shop to touch my BMW X6 to give me a diagnosis on why one rear strut was not rising. After their analysis, they charged me and returned the vehicle to me with both struts deflated and quoted a high price for the repair. I asked them could they inflate the compressor and the mechanic said it cant be inflated, it can only be replaced for the amount quoted. I got a 2nd opinion and was told that the compressor was deflated manually and the screws and ty-straps in the place where the compressor is located are missing. They also said the compressor can be inflated electronically and did it. Went back and asked to speak to the manager on duty. The guy I spoke to wouldnt reveal who he was but pulled up my ticket and when I told him what happened, he then said they didnt do it and he was Steve the owner and they didnt touch anything. Well if they touch anything, how did they know to quote me the price. Either he was lying or they gave a quote without doing the diagnosis. He also said no one never said they couldnt inflate the compressor. SO if you know you could do it, why would you return the vehicle to me with out raising it since the same equipment you use to do the diagnosis is the same equipment you use to instruct the computer to raise the vehicle. The other company inflated the compressor and no issues were found. Never going back again. Terrible service and I believe they create damage on your vehicle in order to charge for repairs.