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    Horizontal Motors

    3.7 (6 reviews)
    Closed 10:30 am - 7:30 pm

    Services - Horizontal Motors

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

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    NTB-National Tire & Battery - This is how the wheel has to be to drive straight now.  You pay someone to fix something, and they break it.

    NTB-National Tire & Battery

    (20 reviews)

    0 Stars. I award you no points and may God have mercy on your souls. Stopped here today to get 2…read morenew front tires and the alignment fixed. Albert, who prides himself in customer service, was great when he was collecting money... not so much when the right thing to do was give it back. Something wasn't tightened enough, so some reading was off... yada yada. Just do your job and when you screw the pooch, own it. The car's alignment went in to get fixed and came out with scoliosis. Which left me in a position where I had to hold the wheel, turned 20 degrees down to the left, to make the car go straight. This was after almost crashing not 20 seconds after I left NTB because when Inout the wheel straight for a second the tires and car went hard right, almost causing a multi car accident. When I brought the car back, having to miss work the rest of the day... Albert reacted to me talking about his staff's mistake, which put my safety and others in jeopardy... by telling me that I'm not perfect either and I make mistakes. Defensive ego for dinner anyone? King of Customer Service until it hits the old ego. Albert firmly said I cannot give you any money back. Until within 15 minutes his corporate Customer Service manager told him to give me $50 back of the $119 that I paid for the alignment, to go with 2 new tires. Not to mention the $180 I lost for work which was supposed to be from 5-7pm... due to user error in the service department. Now I sit here at 5:56pm, still waiting for the same way of thinking that got me into this problem... to try and fix the problem they made. Plenty of fish in the sea and tire shops in the Baltimore area. Avoid this one like the plague... Wheel still has to turn to the left to make the car go straight, after they spent more time "fixing it". I asked the attendant when he gave me the car keys if it was working now. His answer... better than before. Life is all about things being in alignment. This NTB location and now my car, are not.

    My family and I were on our way out of town and discovered a nail in the tire.. Uggghhhh!! Not…read moreknowing the AMAZING service we would receive from Big AL and Kevin from NTB (Belair Road), we stopped in and not only were they honest, the customer service was impeccable!! You can't go wrong doing business with them!!! Thank you NTB!!

    Horizontal Motors - autorepair - Updated May 2026

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