After more than 25 years with NCU I am leaving because of rude treatment by staff at the flower…read moremound location. I had both daughters and a granddaughter open accounts at NCU and we are all in the process of moving our accounts.

This bank, as an institution--not merely a specific branch--has provided an extremely poor overall…read moreexperience. Fees are applied excessively, with little to no consideration for customers. The bank routinely fails to take accountability for errors and offers no grace in resolving issues. Funds transfers are inconsistently and incorrectly handled, with processing delays of up to seven to eleven days, which is both unreasonable and far outside normal industry standards. In addition, the widespread closure of ATMs has made basic services such as deposits increasingly difficult, often requiring customers to visit other banks to complete routine transactions. This creates unnecessary inconvenience and reflects poorly on the bank's commitment to accessible customer service. As a result of these ongoing issues, I am moving my business elsewhere. This has been, without a doubt, the worst banking experience I have ever encountered.

I walked into the Irving Branch CUTX. I was disturbed…read moreregarding being unable to locate my debit card. I was able to walk directly into Mr. Marcel's office n he checked my account for recent transactions. I was frantic, however, he stayed calm n professional. By talking with him thru.. I realized, it was probably on my desk @ home. I truly appreciate him spontaneous assistance. I've been a member of CUTX for 20 + years. THANK YOU Mr. Marcel!!

This branch is amazing always good customer service. The people are amazing and work very hard to…read morekeep your business.

We love out Mercedes SUV. However, we are very disappointed in the handling of the financial…read moreservices related to the lease at Walnut Creek Mercedes and Mercedes Financial. The sale and finance team at Mercedes Walnut Creek could not explain the finance rate & APR for the lease and could not do a cost trade off analysis of buy vs. lease. I expect more. I asked them to help me with getting billing statements online from Mercedes Financial and they essentially told me that I was on my own. It is virtually impossible to get through to customer service at Mercedes Financial. Good luck. I have tried 4 separate times and after about 20 minutes holding I hung up. There was not even and option for a call back. I have set everything on my Mercedes online account to receive online monthly bills. I not only don't get them but I don't get a receipt from them when I send them the monthly money. If I don't pay for 2 months, guess what, I here from Mercedes Financial. I suppose they are determining if I am a default risk and are preparing to do a repo. I just want to receive online invoices and receipts. No luck. Never a problem with Audi.

mbfs worst financial service too many overcharges late fee $195 a month in october i asked them…read morechange my due date because i am receiving pay check not weekly anymore i will receive by weekly till now supervisor didnt call its 3 month they didnt change due date to do late fee charges share money i will recommend people do not dofinance with mbfs specially 1 800 654-6222 customer service totally uncare never keep people happy at all huge charges huge interest huge late fee charges they dont care how many years you with them

My experience with rock solid has been great, getting a loan is never an easy process, Kayla was so…read morehelpful in finding me the perfect loan that met all my requirements based on my credit and Income. I will definitely recommend her to any of my friends or family looking to finance a trailer. Thank you, Kayla,

Worst company ive ever attempted to do business with. They gave a pre-approval then Final approval,…read morethen purposely let it pass the expiration period so they could decline my loan request. Now I loose my deposit thanks for just costing me money rock solid ill be telling everyone I know not to use this company.

a bit less than 2 & a half years to go on a 2015 RAV4 @ 26.99%. been on time every time & the…read morepayoff quote seems to go down each month. unfortunately I will be moving out of Oregon next August & some of the reviews make me think they will screw me for moving out of state. I also am worried that they will screw me when it's close to being paid off. I will update as May of 2028 approaches. If they get shoddy I'll sell the car privately and pay them off and go buy something else...

Worse company ever. They mailed my title to the incorrect home address, even after speaking to…read morethem, and sent me to DMV to pay the lost title fees. They send you around from one rep to the other until they exhaust you and eventually disconnect the call. Their excuse is they are no longer the lien holder. Absolutely would not recommend this finance company to no one. My start value is below 1; however, they do not have that rating.

SCAM. DO NOT apply for a loan. I received 2 Pre Approval letters from this fraud company.. with…read moreactual savings numbers. Just to find out when you talk with them they reduce my interest rate, But... payments are higher?. The customer service Reps when you call just talk over you. Terrible. Company.

They have been sending mail to my house for months saying I'm approved for a refinance and also…read moreemailing me and when I finally take the time out of my busy day to talk to them and send them my documents... they tell me I'm approved and then the next day they tell me I'm not approved. STOP SENDING MAIL TO MY HOUSE!!

Great place to get lost at. Lots of options so be sure of what you want so no one can change your…read moremind. I was able to work the deal over the phone which was nice because no one wants to sit in a dealership all day. 4/5 stars due to the gap in communication with the staff and my front fenders are loose. They shouldn't move (the back ones are sturdy). I'm waiting on a call back to schedule something so they can take look since the techs were off the day I went to pick the truck up. Just check things like that before you pull off. We shouldn't have to because the job should be done right but I have to remember, we're all human. Things happen! I'll definitely purchase from them again.

lifted trucks personnel were very helpful in the selection of the truck I purchased and were great…read morethroughout the whole process. thanks for your assistance Johnathan , primo, and Robert. I have enjoyed my truck.

My done bought two cars there and both cars held were fair deals. Had a slight problem but it was…read morehandled quickly.

From the owner: We Specialize on New Car Trade-ins. Able for you to select the best vehicle for YOUread more

They get a 1 because I can't give them a zero. They serviced my auto loan. Tried to pay it off…read moreon-line and over the phone but had to apply my funds to main shares first. The amount was too big over the phone, so I set up a wire transfer from my bank to my TDECU account with help from one of their wire transfer people. My bank sent the money, but TDECU rejected it. To make this payoff reliably happen, I had to drive 100 miles to a branch bank and write a check. Just do business with a major bank.

good second chance bank, horrible customer support. I tried to link external bank but it was…read morerejected by TDECU then my account was sent to fraud restricted. I can no longer pay bills or transfer fund in app. I was told to come into branch whicharge is 45 minutes away. when I go in and confirm identity i was told to wait a few days. it's been 6 months now. absolutely horrible, I now have to make payments over phone and put on hold for hours each time.

the worst customer service ever. I bought a car that had previously been financed through this…read morepredatory lender. It was repossessed 10 YEARS AGO AND SOLD AT AUCTION. They gave me the runaround for hours when I only needed a simple letter of no interest. First fax, then email and one lie after another. I paid cash for this car and have never (will never!) do business with them. the final result was a conversation with executive offices. What a joke. This lady didn't know proper terms and it took me hours to get to her. She was rude and condescending

If I could give negative stars I would! Absolutely the worst…read morebusiness practices I have ever experienced. I am actually surprised they are able to do business as a bank. I feel sorry for their employees that have to answer the phones. I'm just trying to do a lease buy out...i.e. Give them money and it has taken me over 5 hours over the course of two days with multiple phone calls to many different numbers and still have no satisfactory solution!! They can not accept wire transfers over 12k...are they working out of their garages?