You will be waiting at least 10 min in their front area just for someone to come to the desk. I've had this almost every single time I come to this location. read more

I've been trying to get my dog some mange medication that she sorely needs and all i'm getting is weight on hold.Wait on hold wait on holdthat she sorely needs and all I'm getting is wait on hold. Wait on, hold, wait on, hold. Their level of customer service at this office is almost none existent if you need to get your pet quality, pet care.Don't go here because they will not care about you! I am switching vet clinics immediately because these guys are a disgrace read more

Banfield Pet Hospital - The call times you can expect to wait before someone actually answers your call.Or forwards you to voicemail - Veterinarians Near Me - Albany, California

They cancelled my appointment and claimed we cancelled it ourselves. When I booked a different appointment (plenty of availability online), they refused to take me in because "the doctor is fully booked". Completely uninterested in helping my ill dog. read more

This Banfield location is highly inconsistent and frequently dismissive. While I've had some good experiences here, I've had countless frustrating ones. I came in to drop off my cat to get evaluated for a scab. While sometimes I meet with a vet tech beforehand to review my pets' symptoms, today there was no pre-assessment. When it was time to pick up my cat, I was told there were no scabs and just "a bit of redness" on his stomach. I asked for a reevaluation because I was certain he had a scab, and I was told it wouldn't be possible today. Here's the photo I just took of my cat's scab as soon as I got home. It doesn't look like a "bit of redness" to me. read more

Banfield Pet Hospital - Cat - Veterinarians Near Me - Albany, California

YET ANOTHER UPDATE: I wish I did not have to post this update, but I feel that I do. PLEASE SAVE YOURSELVES AND YOUR PETS THE ANGUISH, AND DO =NOT= WORK WITH BANFIELD. The situation with the company in general -- and particularly with this location -- has been untenable for years and has only gotten worse with time. The overwhelming majority of this location's reviews on Yelp are one star, and it's easy to see why. The page is filled with sad accounts of unavailable vaccines, rescheduled appointments, inaccurate information, their scammy "Optimum Wellness Plans," rude customer service, routine hospital closure during alleged business hours, inappropriate recommendations that RESULTED IN A PET'S DEATH, appointments unavailable or canceled by the hospital without notice and much more. They have claimed for years to be open 7 days a week, but are routinely closed for the day more than once a week. Their hours are irregular and unpredictable, despite the regular hours posted online and on their front door. On multiple occasions we had to drive a sick cat across the bridge into San Francisco to be seen at another Banfield clinic, because the Albany one was closed for the day during their normal business hours. On one of these occasions, there was a parade in the city that day, and it took us over 2 hours to drive to San Francisco, with a desperate cat howling in the back seat. We pay for an annual plan that includes dental cleanings, but we cannot get a cleaning because the clinic does not have a dentist. (They offered to put our cat on a waiting list to potentially be seen for a cleaning in 3 months -- maybe yes, maybe no -- or to book a cleaning on a separate day, in a separate city.) When I asked to be downgraded to the cheaper plan which does not include dental cleanings, the receptionist -- switching to the third person -- said "I can't do that for you because THEY don't allow downgrades." This past Thursday, I had an appointment for both cats at 9 a.m., but was told unexpectedly when I brought them that they would not be seen before noon, "because we only have one doctor and one nurse." I was told to leave them there in their carriers, and they'd be placed in a larger space "as soon as someone is available." They phoned me at about 1 p.m. saying both cats had been seen and were ready to be picked up, but when I got there I was told that they hadn't actually been placed back in their carriers and -- again -- there was no one available to do so, because of a supposed "surgical emergency." I was told it would be a "minute" before they could be packed up and brought out, but the receptionist then clarified that it could actually take half an hour or more. She suggested I go back home and wait for a second phone call, then drive back a third time to pick them up. The whole vibe there was of disorder, chaos and panic. Ultimately they were brought out by a staff member. However, shockingly, the staff member informed me that one cat had not had any blood work done (although the appointment was supposed to be a comprehensive exam including blood work, which is part of our paid plan). This person claimed they had been unable to draw blood because my cat had "lunged." (I find this extremely doubtful, as she is a friendly cat and has had blood work done on at least half a dozen occasions, never with any incident. It's far more likely that they simply did not have staff avaialble to restrain her or draw the blood due to the "surgical emergency.") The staff member could not give me any paperwork at all attesting to either cat's visit, "because the doctor is not available to sign the visit summary." After calling them twice through the day, they finally agreed to email me the paperwork toward the end of the day on Thursday. I was not able to read them in detail until Friday. When I did, I saw that for one of the cats, there were five test results that were out of range. The vet who spoke with me very briefly when the cats were discharged did not mention this. When I called them today to speak with a vet about the tests, I was told that "The doctor who saw your cat will not be back until Thursday. You'll have to wait until Thursday to speak with them." At that point, I decided to cancel my plans with Banfield. I called their customer service number and was told that estimated hold time was 54 minutes (!) After an hour of music, I switched to chat. The chat agent told me that in order to cancel, I would have to pay off the remainder of their contracts. (Turns out Banfield works like a cell phone contract. To quote "Hotel California," you can check out but you can never leave.) Of the two cats, one contract autorenewed just a month ago, and the other autorenewed about 6 months ago. The total payoff to cancel now would be nearly $1,000. So we are stuck with Banfield for 6 months for one cat, and a year for the other. Again: DO NOT USE THIS HOSPITAL OR THIS COMPANY. read more

Banfield Pet Hospital - Meeting confirmation sent via email, asking me to log on 10-15 minutes before. - Veterinarians Near Me - Albany, California

Our experience was very disappointing from start to finish. When we arrived 10 minutes early for our appointment, there was no one at the reception desk for about 30 minutes, and it wasn't until 15 minutes after our scheduled time that a vet tech realized we hadn't even been checked in. Once in the room, we were told the appointment would need to be rushed because it was running late, despite the delay not being our fault. Our dog only needed one updated vaccine, but we were later informed that the wrong vaccine had been given, including one he wasn't due for yet. The vet spent only a couple of minutes with us and seemed frustrated when we asked about flea and tick medication recommendations. Overall, the visit felt disorganized, inattentive, and unapologetic. read more

We have had good experiences in transferring our dog's care here. We have seen Dr. Outi multiple times, or least our pup has. I feel the pricing is fair. I appreciate that they refer out for procedures they are not comfortable doing instead of just doing them for revenue. I do wish the office visit fee covered anything at all. It doesn't. Everything - e.g. an eye evaluation, is extra. read more

On o Monday January 5,2026 I took my 4 month all puppy "Taylor" to get vaccinated  Rabies DAPP Bordetella    For this three vaccines the i brought her home feed her and around 2:30 Am she woke up throwing up she continued for a few times through out the night and then had diarrhea and was very weak and didn't not eat at all on Tuesday on Wednesday she continued the same way i call the vet office I wanted the vet that saw her to see her the receptionist claimed that the doctor was very busy and couldn't see her my puppy was fine and doing very good until she was given those vaccines the doctor stated that it was not the vaccines and sadly did not even made the effort to see her.  I took her in Thursday back to the Banfield Pet Hospital clinic where I first took her in Monday I wanted them to see for themselves that my puppy was sick and not doing well the two receptionist said the doctor that saw her was not there and the doctor on duty was at lunch and he was very booked for the day didn't even try to help they wanted to make me appointment until Sunday i said no and demanded that my puppy would be seen yesterday (Thursday )they send me to another one of your locations all the way in concord there they did her gave her Cerenia 10mg / injectable, Convenia 80mg / injectable, they as well did a parvo test on her and came back negative the doctor at the concord was very much helpful and as well the workers there unfortunately my puppy passed away Thursday night around 8:30pm I call this Friday morning and with no care or help the Albany location did not even try to help or give me the manager information I need help I need you all to understand that this was my puppy and I took her in to one of your locations expecting a good care and sadly that was not the outcome the vet that saw her at the Albany Ca location her name is Dr. Chiung-Hui Joanne Hs Bettada Please I need one of you to contact me asap I don't want to leave thing as is this was my puppy and no matter what I do will bring her back but I don't think is fair the way my puppy was treated or not even cared for . read more

Second time at this location and i definitely should have read the reviews first. Dropped my dog off at 8 am (her scheduled appointment time) which was before the doctor had even arrived apparently. The nurse or whoever they have at the front informed me that the doctor would be in shortly and my dog was to be seen first as she had an appointment right at opening and there were no other animals there. He said it would be an hour and a half and it's now been 3 hours, I've been on hold 20 minutes and was finally informed my pet hasn't even been seen yet because "they had a lot of appointments today" which is very different than what I was told this morning when I left her there. What is the point of an appointment or communicating that she'd be seen first etc etc if they're just going to do what they want whenever they want and not have any accountability around it? Won't be coming back read more

I had an appointment for my cat Jasper today, 1/5/25 at 4 pm.  I made the appointment online for vaccinations.  When I checked in, no one told me that there would be any problem getting Jasper's vaccinations.  His "sister" has Feline Herpes so certain vaccines are very important to me, but I like to keep both of my cats regularly vaccinated.  I rely upon the vet to tell me what is appropriate, because, well, he or she is a vet!  After I was taken back to a room, I was told that "a vaccine" was not available, and was asked if I wanted to make another appointment.  I pointed out that my appointment had been confirmed on Saturday, the day before, and if I would need to reschedule I should have been told then.  She said the location only ran out "today."  Don't they know how many appointments for vaccinations they have??? I asked if I would have to pay for two office visits if I had to come back to get a second vaccination, but the tech did not respond to that question, and said she would need to talk to the vet, Dr. O'Neill. It would seem unreasonable to make me pay for two appointments when I specifically made an appointment for vaccinations, and the clinic could have informed me on Saturday that they were out, or had so many patients they would have run out.  I would have been fine with that.  But I confirmed the appointment twice, at their request, online and by phone! She left, and after a long wait, another tech came in.  He said that I had made an online appointment for vaccinations, but had not specified what vaccines I needed.  I am not a vet, so how would I know?  And I do not see a place in Banfield's online appointment portal that would allow me to specify requested vaccines. The person who called to confirm my appointment did not ask me. I just need the standard cat vaccinations for a two year old cat! I left, after wasting my Sunday afternoon at Banfield's Albany clinic.   I am extremely unhappy that my Jasper will need to be traumatized by having to go to another appointment which should have been unnecessary if this situation had been handled appropriately.  I would have been disappointed if the appointment had been cancelled, but I would have understood.  The second tech even had the gall to blame me for taking my cat for his vaccinations 3 weeks after they were due?!  This is not appropriate customer service or communications. No one ever answered my question regarding whether I would have had to pay for two office visits, either yes or no.  I guess the customers' time, and the trauma to patients, have no value to Banfield???   Jasper is a sweetie and well behaved, but he is a shy little guy who is not used to leaving our home.        At this point, I'm not sure whether I will return to a Banfield clinic. read more

I have being having a huge problem with Banfield pet hospital because the wellness plan. Of my chihuahua Peanut. The wellness plans is a huge scam. I have been asking Banfield to cancel the plan telling I don't want anymore, they told me to call close to the pan renewal. I called they put me on hold for 1 hour, I called again to put me in call back list no one called me back. Even though I having telling them I do not want to renew, so them renewed the plan. Please do a favor to yourself do not get any wellness plan with Banfield. read more

A. Difficult to make appointments for urgent matters. B. Ridiculous requirement to see dog registered at a different Banfield to run a fecal test. INSANE!!! I could see requiring an appointment if treatment is required, but not to check a stool sample. Seems designed to make care impossible, cause it takes ages to get results and longer to make the required appt. C. Staff give innacurate information over the phone, does not notate account, and leaves clients on hold forever. Plus, no callback for dropped calls. Note: my dog was SEEN at another Banfield, had a clear fecal run, 2 weeks before spending multiple days with a puppy who tested positive for concordia and giardia. This Banfield REFUSES to send out a fecal test for coccidia and giardia without "seeing" my dog first, despite his very recent clean bill of health. As if the vet can "see" coccidia or giardia cysts. Beyond that--despite the high rates of giardia and coccidia in dogs--the fecal tests for those conditions are not covered. Meanwhile, I'm paying monthly fur care I'm not able to receive. GO ELSEWHERE read more

I hate to add a negative review but my recent visit was really bad. Zero customer service - like, staring blankly at you when you walk in until you greet them. I was then left in a room and had to ask for attention after 15 minutes. It was very bizaare overall, like they were all on drugs and spaced out. read more

They are closed Sundays Although everywhere online it says that they're open Sunday Including their answering machine says that they open at 9 am. Super frustrating! read more

I visited Banfield for a checkup and vaccinations for my puppy. I had a good experience. I'm surprised there are so many terrible reviews. Banfield is the second Vet I have visited. I will try VCA next. Looking for a consistent Vet. I was placed on the cancellation list to have an earlier appointment, which is GREAT. Many vets booked for more than a month in advance. I purchased insurance from Lemonade. I noticed VCA and Banfield offer plans (NOT for hospitalization or accidents, etc). Pet Express Wellness Centers have better prices for general coverage packages. You receive more valuable paying for insurances: Healthy Paws, Lemonade, FIGO, Pumpkin, Spot, etc. look for quotes and what you need included in the coverage. Banfield did not allow me to enter until checkout. The Vet Tech communicated with me. The doctor called me and gave me a summary of everything. Yes, I prefer going inside. Not the locations fault. I scheduled an appointment in a few weeks for more vaccinations at Banfield in Albany I rather pay for services their plan offers and have my insurance reimburse me 90% The price for a wellness exam and vaccinations were reasonable. I had not problems with my visit. A lot of vets are booked. You can't rely on unlimited visits for $60 a month or whatever. A visit is around $65. read more

Banfield Pet Hospital - Proving I was here - Veterinarians Near Me - Albany, California

This place, and the Banfield chain in general is an iron clad example of the veterinary industry in turmoil, with a lot of greed brought on by corporations/equity chains and hyperinflating to price gouge already struggling consumers. This particular office (and I've seen same at other offices) had such a confusing, limited monthly care plan. We couldn't easily get appointments to do any blood work which was going to be a high-priced, out-of-plan service since the pet could only have one per calendar year, and even then, with a charge. Getting the appointments to follow through on such a test were not even possible in some cases. The monthly maintenance plan became a hassle that really only just financed some sort of periodic vaccinations and dental cleanings, whether or not these items were really necessary to the extent the staff claimed. In any case, the value of services rendered was totally under the yearly monthly maintenance plan costs. Add to that the inability to get timely appointments, communication, or even decent suggestions when a cat started exhibiting signs of what would later turn out to be a bowell tumor. Glad to see that the more principled vets were leaving the entire company. When will regulators divorce the place from Mars and other multinational monsters who in the end only contribute to pet suffering?!? Current and past clients: keep documenting, and witnessing, then get to the vet board. Also go to Congress, because often across various industries the biz operators and so-called supervisors are in bed with each other. Hard to see how the vet industry at this juncture in time could be much different. And are there not any class action lawsuit/s to which we can add our notes? Finally, the Banfield story would make a great documentary film....AND case study for not only veterinary colleges, but MBA programs, especially with ESG highlights. read more

This place is always disorganized and so hard to get an appointment at! I was introduced to banfield as though it was supposed to be an easy clinic... it's never been the case here. read more

Would give zero if that was an option. The location is not currently open, but it has not changed it's hours, in any system that track their hours (their own website or google). I signed up for one of their wellness plans, then when I tried to get an appointment to them, could not get through on the phone, and their system said they didn't have appointments for 60 days. It's verging no a scam. read more

Just moved to the area and needed to get vaccinations updated for my dog and stumbled upon this place because it was the closest to us. I was a little concerned due to the negative reviews but we had a great experience. Dr. Quiroz is one of the nicest veterinarians we've ever had and she addressed all our concerns without trying to push for additional services. She would get an exact quote for us for everything before confirming what we wanted to do. The visit was easy and painless and I'm so glad they have the online/app portal where I can easily access all of my dog's records. read more

Hi everyone, I have the wellness plan that Banfield offers so when I had an emergency with my dog I rushed to Banfield Pet Hospital in Albany, Ca to be there when they first opened. When I got there they would not see my pet nor offered to give me any advice on what to do for her. I was told to go to another Banfield Hospital, which are all far away (They probably wouldn't see her either). They stated there was only one vet and one nurse working at the time and they could not see my pet. I was also told that they only do wellness checks not emergencies. I told them that they should not be called a HOSPITAL, but a clinic. That place was totally useless. They didn't care if my pet lived or died. I'm sorry I got their wellness plan. If you have an emergency with your pet don't go there! By the way my pet is doing better NO thanks to them! read more

Don't go near this place! You can never get anyone on the phone. I've had to take my dog to another vet if I needed anything urgently. So I was paying for the wellness plan. No one ever called me back or responded to an email. They also make it very difficult to cancel the wellness plan. This place seems to be focused on making money, not pet care. Not all of the vets are experienced. They told me I had to give my cat a sedative before his appointments. Never had that issue with my cat before. read more

I assume Banfield's vary by location. I adopted a puppy from Berkeley Humane and live walking distance from the Albany location. I opted to buy pet insurance through Lemonade (great value!!!!). The insurance required a wellness check-up. Banfield provided what was needed for my insurance. I also schedule annual vaccines here. Have not had an issue. I was offered plans here and at University Vet Hospital, but I decided pet insurance is best for my dog. Lemonade is such a good deal. Pay back/out asap. Cover everything stated in my policy. No hassle. The location in Albany/Berkeley is convenient. My dog does not have any health issues. Now 1 year and 8 months. read more

I love the drs here but their hours are all messed up I called because our cat Peach who has a wellness plan it was time for her check up. Made an appointment for 7:30 am Saturday got here and they are closed. I got 3 different text confirmations for this appointment. read more

Banfield Pet Hospital - Confirmation texts ! - Veterinarians Near Me - Albany, California

They have the worse customer servicee ever. Especially the front desk.. so unprofessional! I dnt know how a huge company like this end up with employees who treat their clients with so much unprofessionalism and attitude... We have been with Banfield for years and years and this is clinic is beyond bad. We have several pets with wellness plans that wellness plans that we have been paying for quite a while now. And it is going to stop! I AM DONE!! PLEASE FIND A DIFFERENT PET CLINIC. FOR.YOUR PETS AND YOUR SANITY'S SAKE! read more

DO NOT GO HERE. We are grieving our dogs life due to inappropriate recommendations. We've been part of the wellness plan since 2018 when we first got our English bulldog Bauer. We have followed every recommendation blindly. He never missed an exam, always up to date of vaccines and most importantly I have never missed a payment. We travel the country and he has been to multiple banfield offices. A few weeks ago I noticed my dogs stomach was looking odd, he had a comprehensive exam where the vet told me "he's just fat" I continued to express my concern over his frequent vomiting yet, inability to keep food down, but still gaining weight. The vet then suggested that we do an X-ray with him under general anesthesia. He also didn't hesitate to let me know that if I upgrade our plan he can get a teeth cleaning, anesthesia and X-rays all under the updated plan. So that's what we did. On 9/3 we dropped off our 8 year old English bulldog at 7:30 am for a "teeth cleaning and X-ray" (under anesthesia). At 9:30 I received a call with permission to give anti emetics for nausea. At 11:30 I called to ask for an update (2 hours under anesthesia felt too long). That is when the vet came on the phone to tell me my dog was not waking up from anesthesia and they had been doing CPR for 20 mins at that point. 10 mins later I get a call from the manager asking if I'd like them to continue CPR (he was showing no signs of life). I asked them to stop and let him go in peace. The manager at that exact moment felt the need to let me know "autopsy, wellness plan, and cremation cost would be taken care of by the clinic". We are still grieving the loss of our pup, we haven't received one call from the clinic asking how we're doing. I specifically told the manager and the vet I wanted all records in writing. I haven't received that either. I plan to seek legal council but please do not trust these people without doing your own research. My husband and I both hesitated to bring him there based on the evaluation we got from the initial visit and yet we didn't follow our instincts and now we are suffering the loss. After he passed. The vet did get the X-rays and confirmed that my dogs stomach was full of fluid and died of heart failure. Which means he should've NEVER been under anesthesia to begin with. I'm aware, he might not have lived much longer but my dog died without us. He died at their expense. If you love your animals please trust your gut and get second opinions before jumping to unnecessary procedures. read more

After several good experiences with them, I tried calling them on a Sunday at 4:15 pm and their message machine said they were closed - (they are supposed to be open until 6:00 pm). I even tried driving to their office (it is close to my house) only to find the place was closed. This experience is making me rethink the positive things I had previously stated. read more

Like many other have noted on here, Talethia is very rude to customers. I called to pick up a prescription and was told that they couldn't access my card on file or take a card in person and to call a different number to add the card and then call back. I was never told this when I originally ordered the medicine, nor is there anywhere to add cards to profile online. When I tried to call, my account couldn't be found through the automated system. As many others have noted, Talethia was annoyed that she had to do her job and told me to come back. I'm going to order through PetMeds and try to cancel my wellness plan. Even though the vet was pleasant, I don't want to work with a company that would employ someone like Talethia. She should really work someone place with no customer interaction. read more

Came here on a Sunday to begin my puppy's first visit. From making the appointment, to the scheduled visit, the reminders, details of information, the convenience of the app and the surrounding stores nearby is great. Having Dr. Hito who speaks multiple languages, especially Portuguese was awesome. Rebecca is a great assistant and supportive. I would highly recommend this place. Sucks about the bad reviews. I did expect that. read more

It was our first time taking our dog to this Banfield. They were able to see him for upset tummy in short notice. Everyone that saw us today from the office receptionist, vet techs, and vet were incredibly helpful and nice. We were the last client on a Sunday and our appointment ran a little late and they were still incredibly understanding. We will definitely recommend this facility to others, as well as return. Thank you for such a great visit FYI- Covid has done a number on literally every business in the world including vet clinics. Vets are in huge demand and getting appointments will be an issue for years to come due to a huge shortage. Those leaving nasty and rude reviews PLEASE remember this and that these individuals caring for your pets are short staffed and are human! Better communication across the board is key and you'd be surprised how things can be solved pretty easily by talking about them rationally. read more

I'm perplexed as to the bad reviews. Moved here a year ago from the peninsula where my 15-year-old dog lived her entire life. The staff has always been friendly and attentive. Plus my elderly dog loves these people! She hates vets and I was worried about moving her at an old age, but she does great here. She is happy going in and leaving, even when she had to have a cyst removed from her eyelid. On other vet visits she was already stressed in the parking lot. Never at this location. read more

Unbelievable. My partner made an appointment for our kitten to have a check-up took him at the time of the appointment, waited in the waiting room, and then they made him leave our kitten instead of having the vet look at him while he is there with him. We got no less than 4 phone calls confirming our appointment and our appointment time and they never said we would have to leave him, come back to get him in the middle of the work day, and it even get to be present during the examination and speak with the vet. I will be calling banfield and requesting to cancel our almost $70/wellness prescription. Just unbelievably poor service like I've never had with a vet. read more

Called in to ask how to renewal my pet prescription. The receptionist Jay/Jaded responded in her chipmunk voice that my pet wasn't in the Banfield's computer system. I informed her that I have a Banfield veterinarian prescription card with all the info that I used to buy the prescription food at Petsmart. Jay/Jaded response was she was trying to help me, but I was giving her an attitude. I asked what was her name again, and she began to play the childish game of, "I already told you so." Called another Banfield location and couldn't get help either as my file was not accessible as Jay/Jaded had my file opened on her computer. Didn't have a great experience when I first went to them, and this second time, didn't even step into the clinic and got the worst customer service over the phone. read more

Though the dr quiroz was very nice the entire affair isn't worth the hassle. You can never get in to see a dr in a reasonable amount of time. The staff just isn't helpful on the phone. They sugggested I take my dr to the er bc he is itchy........ read more

The Albany Banfield location has made time for urgent matters for our pet a number of times. We have now updated our profile as Albany for our home hospital. I find options for urgent matters are not well served for loyal Wellness Plan members. For now, I am hoping our family can rely on Albany Banfield. The company overall needs to look at how to respond to urgent requests. The Emergency Hospital left on the after hours recording was not able to see our pet for 3-5 hours, which probably saved our family thousands of dollars. It really scares me and would like to see improvement in this regard and a response as to what is being done to respond to emergencies. read more

Banfield Pet Hospital - Dexter thanks Albany Banfield for their authentic care. - Veterinarians Near Me - Albany, California

I wish I could give ZERO stars. I paid for a puppy plan, yet anytime I needed to see a vet they never had openings and referred me to other vets. I asked why was I paying them $75/month then and I wanted to cancel. They told me if I cancelled I would have to pay full price for all the vaccines I had received as well as be fined. I showed up at 7am for a spay appt, only to be told they were closed, no call or email to let me know in advance. Now I booked an appointment a MONTH ago and I called to check in about it... NO RECORD OF AN APPT. No apology given, they acted like it was my fault as if I didn't actually make an appointment. I asked if maybe it was a mix-up with another branch and was told no, I have to wait another month for a new appointment. Can't believe I ever trusted these people with my dog. Take my advice.... Never go to ANY Banfield. read more

Today I got a text fromBanfield stating that my dog needed vaccinations Only problem I had closed the account and my beloved dog had died after receiving chemo They said they didn't know that I had closed acct but several conversations were had Very unnecessarily upsetting read more

To slam the door in front of you is not a good way to start. I wanted to ask a question regarding the hospital for my 3 Goldens. When an attendant of the hospital finished talking to a customer who was picking up her pet and after the customer entered I was told in a different tone to call as she slammed the door to walk away. I was speechless, not able to say one single word out of my mouth. Over worked or just a bad day, still I don't think it was the right approach. read more

The woman who answered the phone for the Albany location told me their were no appointments for teeth cleaning through April and then no schedule available for April. I asked her if their was someone I could talk to then to ensure I'm not loosing my services for teeth cleaning. She said no, hung up, and prior said I'd loose the services and I should have been on top of it. Didn't even look up my dog and was condescending in her tone. Thankfully, the San Leandro location was amazing and booked my service. I had until September so I was on top of scheduling for my dog. read more

I took my cat in some weeks ago. She had an upper respitory infection for which they gave her antibiotics, and perscribed RC Recovery cat food. (They gave us 2 cans) she seemed to feel better. When we tried to get more they didnt have any and mentioned pet stores we can get it. (none in stock anywhere) We took her in again cuz she was peeing a lot, she was sleeping more. They did x-rays and a test for kidney disease, they took forever to update us when we were told it would be a couple hours for the x-ray expedited consult results (paid extra for the quick consult). Come to find she had kidney disease and is anemic. Banfield perscribed Royal Canin Renal Support (they didnt have any in stock and again none in stock anywhere), went to order online and was told that the doctor that saw her had to approve the order and not the doctor on duty and he wouldnt be there for 2-3 days. Was lucky enough that I was able to get it at a local vet near my house. Its also hard to get appointments. Seriously considering move her to a different vet. read more

Three stars for Dr. O and Kim!! Regrettably, he is not always available. This office was so perfect prior to CoVID and prior to T leaving. As of now, they have inherited Pinole's staff. Major fuck up with that! 1) they hardly ever have appointments, 2) you can call three times and each time "there is no notes in the system that you called3) the nonchalant attitude is pressing me. How are the folks so annoyed when answering the phone? It's the job you were hired for! My dog is 14 and has some medical issues... Their answer? Go to emergency.. why am I spending HUNDREDS of dollars with ER and $80 a month to Banfield. After over 11 years of Banfield I'm done. They'll be writing notes in the system about me AGAIN! Patients are keeping your ass with a job.. keep that in mind! read more