Amazing service!! My puppy was taken back early and still seen and ready to go in less than 15 minutes!! No soreness or anything the day after and next trip to PetSmart she was trying to go to the banfield office entrance!! Explained everything they did and the next steps for her in detail all staff wore masks and were super friendly!! read more

Let me start by saying we have been pet plan subscribers at Banfield for roughly 10+ years. We have 3 dogs which Banfield does not hesitate to deduct $120+ A month out of our checking account for. Our dog has been dealing with diabetes for ~5 years and recently has begun having issues with his glucose spiking and going below minimums. Due to this Dr. Hayden Novicki suggested we put him on a glucose monitor and return to see him on Monday. Reschedule day to attend appointment, yet Dr. Novicki was nowhere to be found. Meanwhile, other doctor who was there, Dr. Mitkiff, refused to see our dog or even come out to chat about what we should do. Even though I was able to provide graphs showing his blood sugar was dipping into the danger zone. They suggest we move appointment to this morning to which we did for a virtual appointment. We logon to appointment- no Dr. Novicki. Nurse states he refuses to talk to us because he believes we aren't following his plan and to take our dog to medvet. In Summary- Dr. Novicki is by far the most unprofessional veterinarian I have ever met. I have never had a doctor refuse to even talk to a patient or pet owner. To take the stance that he is just done with our dog is unbelievable. I will be filing a BBB complaint and suing to have my pet plan membership charges refunded. I encourage any person checking these reviews to determine if they should go to this clinic to reconsider. For anything beyond standard check ups and teeth cleanings that they CONSTANTLY want you to pay for, other things don't seem to be their specialty. Constant referrals to Med Vet to spend more money will be in your future. They will strongly push for you to join their pet plan but I assure you, it's not worth it and you will be wasting your money. read more

I hate to leave two stars because the service has been great but there is more to it. I'll explain.. I called to ask a simple question about my dog have a little bit of skin issues. Nothing crazy but I'm a worrier when it comes to my pet. I've worked as a vet tech before but kept gaslighting myself about the issue so I called to ask. I couldn't send pictures because the vet wouldn't have time to look at them and they told me I should make an appointment to get my dog looked at. Okay, $65 to tell me my dog has exactly what I told you she had on the phone and a small patch of dry skin. My dog has separation anxiety and hates the vet always. I had to take her and spend that money for them to say yeah you were right nothing to worry about?! It sucks because everyone has been nice and I feel like my dog is well taken care of. But after not being able to answer simple questions without taking my time and money I feel taken advantage of. read more

2 hours ago My dog is enrolled in the wellness program at Banfield. He passed away on Jan 11 2020. I had to call a corporate phone number to obtain permission to terminate the monthly wellness program. Their customer service reps are terrible. I called to terminate the wellness program and was told we had to pay the remaining three months of the plan. It is bad enough to lose my precious dog and have to pay for 3 remaining months of his wellness program even my dog has passed away. This is heartless. These people have no heart. The only care about enrolling your pet in the $40 a month per pet automatic renewal when giving them your access to your credit card or checking account. You still have to pay the monthly fee even if your pet dies. You have to call a corporate number to terminate the contract. The monthly withdraw continues to be withdrawn even if the pet dies, you have to wait for the month of the yearly renewal and get permission from corporate to discontinue automatic withdrawals once it is time for the contract to renew. My dog died 3 months before it was time for the contract to renew and I was given the option to pay the 3 month payment now. I don't see a lot of professionalism or empathy here. I am very pleased with Dr Holbrook but not the company, customer service reps or their policies. Apparently I have to pay for for 3 more months for my deceased beloved dog under the wellness program. read more

I initially went there because vet i from their start adopted a no walk in policy cause they got so big. Had cat bleeding urine and latharget called banfield and they said bring her in. Cat would have died within hours, banfield saved her. Have taken all my pets there since then. Yesterday had to put my boxer down. The people there were so great. It was hard on us, but they made us comfortable thru out process, vet and assistant explained all to us. For a bad personal experience these people made as best it could be. All my experiences with this clinic has been great. Very good doctors and staff. read more

Overall, we were pretty satisfied with our service today at Banfield Pet Hospital. We really appreciated the fact that they have pet wellness programs that allow you to break up the yearly pet care into affordable monthly payments. They are also open on the weekend, which is VERY nice for people who have very busy week day work schedule. The staff was friendly and knowledgeable, but we were a little put off that they seemed to be nervous by out cat's anxiety and defensive behavior. You would think that would be a very common problem they deal with, but it must be less common than we think. I plan on reviewing again after our young cat is spayed and our older cat receives his yearly shots. read more

My dog just died. She was on a plan at Banfield and was seen 4/26 and then suffered a massive tumor they had not detected on June 15. The doctor was too busy to talk with me in person, and sent us to Medvets for deeper opinion when she was actually almost dead. It is assembly line mentality and your dog will not get the care they deserve. And I still owe on the plan because death does not alleviate the plan if you received more care than what paid for on the plan. Of course her last days cost me over $600 there and another $400 at Medvets. Just beware, they are not good at end of life. read more

I went to the PetSmart in search of help for my crazy anxious rescue dog problem and walked straight to the vet counter. I just said that I had a question and immediately the vet ( blonde and pregnant) came out to help. I explained my doggy issues and without hesitation she kindly offered to help me find what she would suggest in PetSmart. She was very friendly and had great suggestions while spending about 20 min showing and explaining all her ideas. She made all my stress about my doggy problems melt away. This was the best experience that I have ever had at a animal store feeling like I had a personal vet with all the answers! read more

I wouldn't advise taking your dog here. The Vets treat you like an idiot. I only wanted to help my dog but they listened to nothing I told them because they knew my dog better than me. The one star their getting is because I had to rate in order to post. read more

Wow!! What a pleasant experience today. I was very nervous to bring my dog, Yoshi into the vet today for two reasons: 1) he is an older dog and hasn't seen a vet in several years and we were worried about the laundry list of things that might be wrong with him as well as the possibility of him being hurt beyond repair due to his age and 2) we budgeted exactly what we needed for the week and didn't have tons of room to spare. However, both worries were alleviated thanks to your vet tech and veterinarian, Cassie and Dr. Midkiff at the Eastage Banfield. Honestly, they were more than I could have hoped for. I told them all of my concerns and they both went above and beyond in all aspects of the visit. They were loving and caring towards Yoshi, found out the problem and assisted in the best way to pay for it. Also, thankfully, Yoshi was okay, and it was not as colossal of an issue as I had originally thought. It is so incredibly refreshing to know that there are employees of a company who do not want to monetarily gouge us and are just out for the well-being of my dog and my family. So, thank you to whomever hired Cassie and Dr. Midkiff and because of their goodwill, they now have lifetime customers with my family and anyone who ever asks me, "where should I take my dog/cat?" read more

PLEASE READ!!! If you truly love your pets, take them elsewhere. This place treats them like a number. We wait for a room longer than we are in one. The Doctors do NOT communicate to each other. Our 10 pound puppy has been there at least bi-weekly since January. Every time they feel her stomach and say to change her food. Every. Single. Time. On our last visit I asked their Chief of Staff, DR. Keith Holbrook, if there was anyway it could be something other than her food and he was more than arrogant, rude and VERY condescending while speaking to us. I was embarrassed and insulted. We have a 10 pound Boston Terrior who vomits multiple times daily and I'm VERY concerned about what that could be doing to her. DR. Keith Holbrook on the other hand was to busy and far too arrogant to waste his time with us. I will be canceling our wellness plan and taking both my pups elsewhere. I 100% WOULD NOT RECOMMEND THIS OFFICE TO ANYONE. read more

Absolutely the most uncaring vet (Dr. Holbrook) and inconsiderate front staff (Nicole) I've ever encountered. I am in customer service management too - so I have a unique tolerance for idiots. The staff on 10/17/15 took the cake. I thought this "clinic/hospital" was owned and operated by PetSmart. It was evident during my visit that they're not! I'll never go back and alerting everyone to do the same. I've reached out to their corporate headquarters in regards to this, as well. I will update this review once I've spoken to them. read more

We have been going to Banfield for over a year with our collection of cats and a dog. They have been more than helpful, very good with scheduling and informative. We have 3 cats on a monthly plan and it definitely pays to get them started when they are kittens, the cost is half of what it is for an adult if the services will include spay or neuter. Of course they have a variety of products they offer to sell above and beyond those covered by the monthly plan, but I have not found them to be pushy about it. I appreciate that they have early evening and weekend hours. Really happy with the services we have gotten here, A+ read more

I adopted a puppy from Petsmart in January and received a $30 off coupon to Banfield. I wanted to have him "checked out" before I adopted him and they were great! I felt guilty about not going to my normal vet but with the coupon I couldn't resist. Just this weekend (three months later) I thought my dog had ringworm (yes I'm a new "mom"). My vet wasn't open and I called Banfield at Eastgate. They got me in right away. The vet looked at my guy and happily informed me he didn't have ringworm...he has "dirty mouth" (food gets caught in the extra folds of skin on his lower jaw and it gets irritated). HAPPY DAYS!!! They showed me what to do and all is well. The vet then checked him out completely and gave him a clean bill of health. Made me feel good since I'm new to the puppy world. They only charged me for the office visit. I'm thinking I'm going back there for normal check-ups. Oh and they also offer packages for your dog(s) and/or cat(s) that are discounted rates for normal check-ups/blood tests etc. I'm considering getting one of them. I highly recommend them. read more

I recently rescued a kitten that I found limping around my apartment building, I took him to the Banfield Clinic since it was right down the road from me. I will say everyone was very pleasant but when the doctor looked at his leg she put a "little" pressure on it and when he didn't react they immediately jumped to the conclusion that it was a neurological issue and I would need to get a $500 xray along with most likely having the kittens leg amputated which would be a couple thousand dollars. There was no way I would be able to pay either one of those. I took him home and after talking with a friend they recommended their vet, I took him for a second opinion they did an $80 xray found out it was a fracture in his toe and put him in a splint. If I had listened to the doctors at Banfield I would be in debt for a couple thousand dollars and have a cat with an amputated leg for no reason. I have since cancelled my wellness plans for both my cats and will not be going back there again. read more

I had no problem with Banfield for a year and half until we recently got our new kitten. They insisted it was a UTI so they gave us the medicine for that. When we noticed she wasn't getting better we took her back and they said it was probably stress and to continue the medicine. She was spayed at the shelter we got her at so they of course checked that and said it was looking good and wasn't infected so that wasn't the problem. She still wasn't getting any better and was peeing pure blood we took her to a different vet to get a second opinion. He stated that there was a knot where her spay incision is. Today they did surgery to find the incision was very infected and had attached itself to the bladder wall which Banfield said wasn't possible. There was also a pea sized mass in her bladder which eventually would have caused her to pee thick blood and she could've died from it if left untreated. We went to cancel our wellness plan with them to find out they want to charge us $330 to do so. Which is ridiculous since our kitten could've died if we didn't take her to that other vet which we plan on sticking with. We do not recommend Banfield at all, to anyone. read more