I pay monthly with the wellness plan, but when my pets are sick can't get an appointment. Last time I had to take my pet to another vet and ended up paying over $1500. It's pointless to have the wellness plan with Banfield. read more

First of all, my appointment was at 4. I arrived early and then they told me my appointment was at 4:30. This place made me feel very uncomfortable for me and my cat. The doctor walked in and didn't even say a word to me. They proceeded to take my cat without even letting me know, they gave a shot to my cat which i wasn't even aware of what it was. I asked them if i could use a free voucher i had when i first arrived, they said yes. But upon check out they told me i couldn't use it. I will never be coming back here and i don't recommend it to ANYONE ELSE. read more

This is Bubba at the vet yesterday right before the nurse took him inside. We were there to make sure he was current on his rabbis shot and to clip his nails. The nurse came back with Bubba's hair all over her cloths telling me Bubba bit a staff. Are your kidding me?? Bubba is one of the most caring and lovable doggy you will ever meet in your life. I have current, ex neighbors and friends who will speak on behalf of him. This big boy has been in our lives since he is a puppy. I truly believe my baby was hurt, he is over 7 year old Bulldog, he has arthritis and he has been limping ever since I got him home from the vet. Yet, the doctor had the audacity to come and tell me he will have to call animal control on my baby. I took him to a real vet this time today and they cut his nails without any incident at all. In fact, everyone loved Bubba and he was such a good boy like he alway is. I'm not ever coming back to Petsmart ever again! Period! read more

Banfield Pet Hospital - Veterinarians Near Me - Gaithersburg, Maryland

I have a 1 and a half year old French bulldog I've been with banfield ever since I got him and usually great service but today at the Gaithersburg MD Kentlands location probably had the worst pet doctor I've ever met. I made an appointment a week ago because my dog had a bright red rash on his leg this was the earliest available appointment and by the time for my dogs appointment his rash had disappeared but I wanted to be safe and still show up and get him checked out. Everyone was great except the actual doctor himself I forgot the guys name but he's an OLD BALD white guy with glasses. He comes out asks where the rash was I showed him and said it cleared up but just wanted to get him checked out regardless and he says next time just cancel the appointment because we would rather have the open space. It didn't really hit me at first at how dumb he sounded as a doctor. Like if you took your kid in to the doctor's and they said next time just cancel cause he's fine but you obviously want to be sure that's why you brought them in! Gave my dog a fast quick check and said your good to go and then came out of the back room to the front desk and yells to the front desk to bring the next one in cause he was quick but with a tone saying it like I was pointless. I like banfield but don't go to this location and if you do don't see this doctor he doesn't give af. Just wanted to let y'all know. I will NOT be back. read more

I absolutely hate this Banfield location! If I could give zero star, it's a no-brainer. How can any company consistently have lazy and unhelpful people represent their brand working the front desk? They open at 10 on Sundays and if you bring in your dog in at noon, they will tell you that everyone is out to lunch! I knew it was a lie because I saw people coming in and out of the rooms while I was waiting in line. I should have gotten the name of that large black girl that worked this particular Sunday. She needs to be fired! I brought my dog in because he was sick and looked like he needed someone to look at him. While I understand that I didn't have an appointment, at least have some damn compassion. Plus, what the hell is that monthly charge for pet care for? That front desk girl was absolutely the worst! This location can learn a lot from the one in Darnestown. read more

6 weeks for an appointment; 6 months to get a dog neutered. I understand how the pricing works... unlimited visits except you can't get an appointment. read more

I have been going to Banfield for over 8 years and have been happy with their service. However, in the past 5 months, I have not been able to reach the clinic to make an appointment for my dogs. Either the phone is busy, or they will answer and put me on hold for over 30 minutes. I have their preventive care plan for my dogs and have been satisfied until now. Now, no appointments are available, and no one answers the phone. Dr. Mason was the best doctor there and a wonderful person, but she left :( read more

they never Answer Phone. they never never have appointment for your Dog. Your Dog has to stay in pain for two weeks , because no Appointment . Service is very very bad , some Doctor are nice. read more

Very rude front desk and vet techs. I waited for over 20 minutes for my appt. time. They were overbooked and when they took my corgi, they called me back a few minutes later saying they couldn't handle him. He's always been very well behaved. It was extremely inconsiderate and a huge waste of my time. I only take my dogs to Banfield Travilah now! No problems with his "bad behavior" again! read more

They have labeled my lovely and beautiful puppy as deceased in their system for unknown reason after I switched to another insurance company. I had one year insurance for my lovely puppy with them though. It was so sad to hear they did it. They said they do not owe me anything but just a misunderstanding when I canceled my insurance - it was not possible for me to tell them my puppy has des...ed myself. I hope they had said it was a mistake rather than saying it was miscommunication- how come!? It was a terrible day. In addition they had delected all my puppy's online record for unknown reason so I had to go to their office to get a hard copy. I gave two stars as most of time the receptionist was polite and the vet most of the time are good although sometime they are not willing to spend more time with you when you have questions. read more

I think two stars is a fair rating for this place. This year I purchased one of their preventative care plans for my dog in order to help me save some money on all of her vet bills. Breaking the bills down every month really does help a lot and is for sure beneficial. Other than the money aspect of this place I have had both a good and bad experience with every visit. Let's start with the good... The vets that I have met have all been very friendly and seem to be knowledgeable about any questions that I have asked. I have enjoyed my experience with the vets and trust their opinions on what to do with my dog. My only annoyance with them has been the disconnect they have all had with a medication my dog needs for a disease she has. I get so annoyed with it I just go back to my old vet to get her meds. So, if you want an educated and friendly vet then take your animals here. Now for the bad... The front desk staff is rude and extremely incompetent. They look miserable sitting behind their computers and love to project their misery onto other people. They also don't communicate with each other or the vets (at least in my experience). I could very easily go on and on about this, but after a lengthy phone call I just had with the manager I don't think it will do any good. I always find myself entering and leaving this place SO frustrated. If you talk to PetSmart staff or the volunteers that come into PetSmart they are more than happy to tell you how much they DON'T recommend taking your pets to Banfield. Even some customers I have sat with and waited with before complain about how terrible the staff is. On another note... The manager I spoke with is extremely unpleasant and overly protective of her staff. I normally don't feel the need to talk over someone, raise my voice, or even complain as heavily as I did with her. She called with the right idea of trying "make things right," but how does one even do that in this kind of situation? The most she can really do is apologize which doesn't give me back five hours of my Sunday or make the experience less aggravating. I understand protecting your staff to a certain point, but this was just too much. Save yourself some time and don't bother complaining. All I have now is probably a note on my account warning people that I'm a pain in a**. And just an FYI I brought my dog in around noon and let the staff know that she still hadn't had a bowl movement. They had her in there for about five hours and never bothered to take her out. As soon as I brought her outside she pooped all over the sidewalk and peed. It was disgusting and definitely upset the customers/staff walking by. Poor girl must have been holding it in for hours. Seriously hope I can find something as cost effective as this, but somewhere else once my contract ends. I really don't want to have to deal with place longer than I have to. read more

Let me just say, if you care one ounce about your pet DO NOT bring them here. That's all you really need to know but I will explain further. I should have known to stop bringing my dog here the first time they messed up and that's on me. When he was only a few months old we took him here because it was the closest place to us. He had a check up and we asked them to clip his nails. The "grooming" section is separate from the hospital part but they are both garbage. This poor like 7 pound puppy came back with three of his fingernails cut into the fleshy part of his nails. His nails bled for hours and he became extremely sensitive with people touching his nails. Fast forward a year later, another checkup and we were convinced to purchase the dog "wellness plan" mainly to help with the cost of vaccines. Also SUPPOSEDLY covered are: - unlimited office visits - routine vaccinations - comprehensive physical exams ( I really had to just stop typing to breathe because this is NOT TRUE) - diagnostic testing - product and service discounts - reasonable monthly payments None of those things were actually provided. We paid 30$ a month because we were naive. They also told us that he NEEDED to come in twice a year for teeth cleanings. Later I found out from a vet that is not true at all and it's actually not good to put them to sleep that often. He got a bladder infection a few years later and our "well ness plan" covered nothing. We left with a 500 bill. A few more years of absolute crap service, Toby is old now. Like most old dogs, they get those little fatty benign tumors and sometimes dogs pick at them and irritate them. Toby would pick but it wasn't anything crazy, we usually just put a cone on him. They again insisted that he needs to get them removed. They did not have the most up to date technology regardless of how much money they stole from people and after they cut the fatty tumors off they did a crap job of stitching him up. it was WAY worse then the little scratching and biting Toby did to the fatty tumors. They bled for days, the procedure was rough on him, he wasn't eating much and had very low energy for weeks. When we took him back for a check up is when they told us other places have laser treatment that is much better for recovery. THANKS FOR TELLING US AFTER YOU BUTCHERED MY DOG. Fast forward a few more years. Toby gets a strange large bump under his right armpit. Doesn't seem to hurt him at all when we press on it, his appetite is good his energy is good but the lump kept growing. We took him in, they "tried" to get a sample from the lump. They said they "couldn't get a sample because it seemed to be too viscous" so they sent him home (again with a huge bill). A few days later my entire dogs body is black and blue. We call them in a panic and they said, you should probably take him to an emergency hospital. Turns out they poked it open and whatever it was had blood in it and the blood drained all throughout the layer under his skin. It was truly jarring. Toby is a all white dog with very pink skin and all the sudden his whole body was black and purple. The hospital runs all kinds of ACTUAL test on him and they said he ok to go. One year later, the bump returns and is larger then before and harder to the touch, it was getting so large it was affecting his walking. We take Toby back to Banfield, they do THE EXACT SAME THING. They poked a hole in it, actually got a sample this time, charged us 250$ to run two "tumor" tests which both came back negative. Toby has been very lethargic and low appetite recently and we told them this when we took him in. They insisted it was likely the weather, he's getting old , arthritis, blah blah. We said multiple times his behavior was abnormal, they suggested nothing. A few weeks later, Toby is not getting up, not drinking water, not going to the bathroom, hardly reacting. I took him to a pet hospital where in less then 10 minutes of being there, they said Toby had a massive tumor on his liver and it had been likely bleeding for weeks and that he wouldn't make it through the night. We put our sweet baby boy down. A week later, we call Banfield to tell them that Toby is passed and to cancel the wellness plan. They tell us that the plan is an annual plan and that they have to charge us until the end of annual cycle. Lucky for us the "annual cycle" was June. I told them I would absolutely not pay for it and they said " we will take one month for April and not for May" like they are doing us a favor. This place has incompetent vets who only care about how much they are getting paid. They have outdated technology, and are truly unpleasant people. I am certain that if we had taken him to another vet a few weeks ago they would have told us about the tumor on his liver. Banfield is a chain and they only care about the bottom line. Don't ever bring your pets here. Ever. read more

Looks like this location could use some love...1 star for some spilled pills? common... I've been going here since my dog was 8 months old. She's now six and I have nothing but great things to say about them. Staff is extremely friendly and Dr. Parna is AWESOME!!! she really loves animals and you can immediately tell. I go there for just about anything that comes up with my dog. The free office visits definitely helps and adds up. They don't recklessly recommend surgery either. When I felt a lump on my dog's shoulder I immediately freaking out and wanted it gone. After speaking with Dr. Parna, we decided to just monitor it for a bit and see what it was. Ended up just being inflammation from playing roughly with another dog. They handled all the recovery logistics for my dog after she was hit by a car. She healed perfectly without a hitch. Dr. Parna was a lifesaver in this. If you're going to goto banfield, get their wellness plan. I save on average $1666 a year having this plan. They've handled every aspect of my dog's health from twice a year physicals, vaccinations, dental cleaning, lab work, x-rays, etc. I especially like how they keep track of my dog's health needs and call to remind me when things are due. read more

Banfield Pet Hospital in the Kentlands exceeded my expectations. Staff was responsive and sensitive to my questions and requests. They immediately relayed and followed through with my questions to the Veterinarian on staff. When attempting to change an appointment they were patient and made every effort to suit my needs. The veterinarian was attentive and thorough with issues specific to my dog. It was a very personal experience and I am grateful for their comprehensive care. read more

Love the staff. Dr. Mason, Dr. Ahi and Dr. Mckeown are all amazing. the practice manager, Natalie is wonderful

I brought my husky, Tristan to banfield yesterday to be checked out as I thought he may be ill. The woman at the front desk was very pleasant and helpful. The vet tech as well as the veterinarian were both wonderful with Tristan. Very nice and welcoming! Very happy we opted to come to the kentlands location vs the germantown location. One problem I would advise, calling banfield. Holy hassle!! I called seven different times to finally get through to someone. I ended up calling, sitting on hold and doing dishes while waiting for someone to answer. They may want to hire an additional front desk clerk to manage the phones :) read more

Terrible customer service front desk is always super rude unwelcoming, never greet always on the phone, every time I have a question they make it seems like I know nothing tell me to check online. super Unfortunate because I live close to the Germantown location but i rather drive to Gaithersburg location because there staff is way better even if it means I need to drive further out. read more

MY Puppy, Hapoo, has been on Optimum Wellness Plans since he was 2 months old. He received all his Vaccines and was Neutered there. Hapoo and I are extremely happy to have a Banfield hospital in our area. Hapoo wants to thank all staffs at Banfield Kentlands location for their excellent work. Here are some pros & cons: Pros: 1. Staffs, Staffs, Staffs: They are very passionate about their work. Very knowledgeable and helpful. 2. The health plans are very affordable. 3. There is no office visit fee. 3. The other services which are not covered by health plan are priced very moderately. 4. You have the option to ask for a specific doctor for scheduled visits. Cons: 1. limited work hours, I wish Banfield had at least one 24/7 hospital in this area. 2. limited staffs during the weekend. read more

This place is horrible. First, they talked me into bringing both my dog and my cat in at the same time to save on trips and vet visits, it was a bad idea. I waited 45 minutes past my time just to get in to see the vet, the rooms are tiny, the veterinarian didn't even speak very good English and he kept asking his assistant which shot was for my cat and which was for my dog, I was very concerned that he was going to mix them up! I visited the Kentlands Veterinary Hospital after my visit here and they informed me that the vet hadn't even performed all the tests that I had paid for so I had to pay for that test all over again. Banfield also made me lift my 105 lb. dog onto the scale-which is not on the ground-all by myself, I'm a 120 lb. girl...that was not easy! Also, after I went here I called to see if they could email me my pets records and they can either fax it to you or you can pick it up but they won't email it (which is weird, all my other vets have been able to email me!) so I had to take time to go and pick up a hard copy of my animal's records. Go to Kentlands Veterinary Hospital, this place is so not worth it. read more

Hello, I wanted to write a quick follow-up. Rocky fell ill with a couple of Super Fleas from a friends dog. He was miserable for a few days despite my home treatment. I called Banfield yesterday & they allowed an appointment first thing this morning at 9:00am . We hadn't met this Vet & he was performing surgery after our visit! He was SO kind, caring & very informative. He gave Rocky a shot for some relief, prescribed a new flea prevention & medicine for his skin. He was calm & took his time! :) He did a thorough check up & we left super happy. I love this place & Rocky doesn't seem to mind either. I thank you for the Wellness Plan & excellent Doggie Doctors, Nurses & Staff. :) I always recommend you all & have a lot of neighbors & friends that agree. PS - Rocky is doing much better, thank you. read more

I took my cat there for a first-time vet visit. The facility was not very good because there was no separated waiting area for people with very scared pets. My cat was very scared but had to be with other animals. I'm not blaming other pet owners, I'm just talking about the facility. Most owners were very nice and held their pets very close to them which I appreciate them doing. The staff were nice but it took very long to fill out paperwork and for the doctor to prepare for the visit, which made my cat more scared. They also wanted me to apply for the wellness plan before we even had the visit! The doctor was the only person who had a bad attitude. I expressed my concern about my cat being scared and might not come out of the carrier very quickly and easily (I just didn't want the doctor to force her to come out), but he did not say anything to make us feel more settled about our cat being here and sarcastically said "well what are we gonna do then? Are there other options?" Overall, I do not recommend going there no matter what your pets' specie is. I only went there because I adopted her from PerSmart and I have a first time free coupon. I did not expect it to be such a bad experience. My cat is feline much better after she came home though. I offered her dinner early :D read more

I like one of the vets or else I would not be taking my dogs here. The girls at the desk have no clue what they are doing and every time I go there are new people. They call them "nurses" which is a total joke. They look like they just graduated high school and walked in off the street. Please stop referring to them as nurses, as that is an insult to real nurses. Some of them have attitudes and think they know everything and mind you they are clueless. I do like ONE of the vets, I won't name names. Besides attitudes and cluelessness of staff, the vet that I have see my dogs has been good so far. Also, if you open at 9:00am and the voicemail is still on at 9:15am, that's a problem!!!!! read more

Dr. Mason refused to put my Maggie down because she had not seen her for a while. You do NOT get a choice of vets when you make an appointment. The day after calling Banfield, Maggie woke up with her tumors (all of which were on file for 2 1/2 years) bleeding externally. I had purchased the Senior Wellness Plan for Maggie trusting she would be taken care of. HAH! Her refusal was inhumane. I will never step foot in that hospital again. read more

My dog was on a wellness plan with Banfield for years. My dog died in a few days after he was diagnosed with cancer! The week before he passed, he had a wellness appointment. Don't you think at this examination under this "so called" wellness plan, that an unusual swelling in his abdomen would have caused concern or questions by the dr.? No! My dog died within days because the cancer in his abdomen had spread to his liver! If the dr. had examined him, he would have noticed the swelling. What's the point of these wellness plans? Go to a private vet or a vet that cares! read more

I brought my dog in for the first time because I received an email that first visit would be free... on that day though, mistakes happen & sometimes things are overlooked especially with a dog that won't stay put-so my husband and I forgot to show the coupon... I called days later and spoke with a receptionist who said their manager would call me the next day. So I didn't receive a call from Angela, the manager, so I decided to waste my gas and time to go there to fix the mistake... I had a coupon obviously printed out 4/18 and we brought her in on 4/29... Angela said she couldn't do anything about it now, but can use on the next visit. Why not now though? All good businesses can fix a problem right away. Apart from this, she was pretty annoyed that I had asked Celine or Cindy (whatever front desk name was) to come out. I explained the situation and she was just annoyed and could not even solve the problem then. What a bummer! I know it's just a pet vet, but you'd think there would be better customer service! read more

Pretty hard to get appointment and not very friendly customer service. Location is good though.

I have been going to Banfield for about 15 years. No complaints about the Columbia or Travelah location. The Kentland one had issues with their front desk and vet tech staff. I scheduled an appt and showed up on Saturaday. The female tech main job was to take input on my visit. She would not touch my dog and required me to hold him to take his temperature. That is her job. Lectured me on grooming. I was thinking that is not the purpose of the visit. Acted like she was the doctor. Totally rude and lack any customer service training. Told her that I am her to get another vet's opinion before going to a specialist. The tech said Well that what the doctor will tell you here. We are only a preventative care place. WTF!! Why do I pay for this wellplan???? Here to talk to the doctor, not this idiot. Later the service manager came in and canceled my appt because of an error. Call the corporate office to try to cancel the wellness plans for my dogs but have to keep them for another 6 months and most likely will not review. I would say, avoid this Kentland location. The other Bansfield are not like this one. I don't need to come here ever again to be denied service for my dog. There are tons of other vets. Will try an non-franchise option. read more

I'm not happy at all with this place. A) They misdiagnosed my cat; B) Prescribed him the wrong treatment in a life and death situation; C) Gave him additional treatment that I asked NOT to be given during a specific visit; and D) Their front desk staff (some, not all) could use a lesson or two in customer service and manners. A) Misdiagnosis: I brought my cat here after he'd been vomiting and not eating for two days; they took an X-ray and told me he had a blockage (it was not, see below), which leads me to B) Wrong treatment: after the "blockage" diagnosis, they told me he needed to be put on IV for two days to flush it out. So that's what we did, picking him up that evening and dropping him off again the next day (mind you, he still did not eat the first evening). Two days later (and four days of him not eating anything), they couldn't get the "blockage" out and told us there was nothing else they could do. Really? At that point our cat could barely walk, so with a dying cat in our arms we drove around town desperately looking for someone who could help. The veterinarian we eventually found, within 30 minutes and some diagnostics, said it was pancreatitis and he needed emergency surgery. This ultimately saved kitty's life. I can't believe Banfield, with its team of multiple doctors, couldn't diagnose my cat. Moreover, they prescribed him the wrong treatment. He should have been having surgery, not lying on IV fluids as his condition deteriorated. C) Giving treatment I asked NOT to be given: I brought the kitty back for a dental cleaning sometime later when he was better again, which was included in the package. I asked the woman making the appointment on the phone whether he could get his rabies shot at the same time. She said most likely. Well, when I brought him in for the dental and asked to confirm the rabies shot, the woman at the reception barked at me they don't do that after anesthesia (I didn't appreciate her tone at all). I said OK. I asked they do everything they can to reduce his stress, and that if they ARE able to give him the rabies vaccine, I just want the rabies and nothing else. He's an indoor cat, and there is no need to overvaccinate the poor animal (which is a different issue). Lo and behold, when I pick him up after the dental, I found out they gave him the rabies AND distemper vaccines - which I specifically asked not to do. Needless to say, I have cancelled my plan with them. Most pet owners want competent doctors and friendly, caring front desk staff. They let my cat's condition deteriorate as they continued to give him the wrong treatment. Why would anyone continue paying for such a service and risk the health and well-being of their pets? No thanks. read more

This place is pretty terrible. I brought my pet here and they diagnosed fur mites as cancer. Gave me some medication in a bottle with a very loose cap and all of it spilled out immediately. Went back to get more and they took over a half hour to make it up again. I will not go here again. read more

I have been going to Banfield for almost 10 years now. I have seen many changes to the staff during this time, and have taken 3 cats and 2 dogs to them. I sympathize with the people who have had negative experiences, but I have only ever had the best treatment from ALL of the staff. When my 15 year old female cat, Figaro, was diagnosed with breast cancer, not only were the vets who saw her competent in their attempts to treat her (only palliative treatment can be offered as there is no cure for cancer in cats), but they were extremely compassionate toward me and my family as well. When we elected to have her euthanized due to her pain levels, and I believe at her own request, the staff carefully explained the fine print of our wellness plan contract. There were many tears shed at the clinic that day, as Figaro had touched all of our lives, and some of those tears were shed by Banfield's staff. They truly cared about the loss of their patient. The entire staff signed a sympathy card and mailed it to our family. One reviewer claimed that they had to lift their heavy dog onto a scale because it isn't at floor level, which I don't understand at all. For as long as I can remember there has been an electronic scale located at the front desk where you check in for appointments. It is a small step up off the ground, and my 2 dogs, who are corgis, have no issue stepping up onto the scale themselves even with their stubby little legs. If you schedule your pet for a drop off appointment, the paperwork that you sign asks that you be contacted of treatment will exceed x amount of money (if you leave it blank, they will call if it is over $100). I have never had an issue with the amount of money we have been charged or felt pressured to accept treatment for anything. It might help that I do trust the vets we have seen implicitly, specifically Drs. Mason and McEwan (I may have butchered the spelling of his name). Any time I have had an emergency situation where one of my pets needed to be seen during the hours they are open, if an appointment time is not available, I have been encouraged to bring my pet in on a walk-in basis. I understand that I will probably have to wait a while, as appointments are taken first unless it is a dire emergency. Even if I have an appointment, if someone shows up that needs their pet seen immediately, meaning their pet is in some grave danger, I understand that pet may be seen before mine, and appointments aren't always going to run exactly on time anyway. I don't know many doctors offices that run on strict schedules as no one can account for emergencies that may throw an entire day off schedule. The front desk people that I know are kind, courteous, and helpful. Brianna, Brittany, and there is a male whose name I can't remember that I see all the time and speak to on the phone often, all go out of their way to provide the best customer service. The wellness plan has saved us a ton of money compared to what we used to spend out of pocket at the local vet that we saw in South Carolina. There are positive experiences for every negative, but more people will take the time to post a review about a negative experience rather than a positive. Thank you, Banfield staff, for all that you have done for my fur children and my family, to make us feel comfortable during some very uncomfortable situations. read more

The first time I took my lab mix to this location was when she had diarrhea. We did a drop off and I told the front desk when my dog needs to use the bathroom she would bang on the cage to alert them. When I came back to pick up my dog she had stool all over her paws and legs. I get that my dog had diarrhea, but when I dropped her off she was clean as a whistle,so I felt they should've cleaned her up if she had an accident not put her different cages every 20 mins. The guy even told me she was banging on the cage but no one still took her out. Now, today is a new day and banfield closes in 2 hours but my dog is extremely sick, so I called and told them is there any way I could be seen and I was told to monitor her and if it's that important take her to the emergency vet. I work in the medical field so I know you want to leave after a long day but not giving medical advice besides take your dog to the emergency room if needed was pretty rude. I was expecting a run down on what I need to do and what I need to look for. I will never take my dog back to this location again especially with this customer service. Sincerely, A pissed off customer read more

Just like everyone said, you call the 877 and no response or follow up. I actually was tweeted at on Sunday with this contact information but no one was working that day. At this point, given reviews, it may be time to file a consumer complaint with the state's attorney general and state licensing division. Pets are family members to most, and without being over dramatic, these are lives at stake where health and quality of life are jeopardized based on misdiagnoses and incorrect information. Someone needs to stand up and these perfunctory, canned responses and unresponsiveness not only show that there is a lack of real concern but underlying contempt by not making genuine efforts to reach clients. You all have my contact information, so why am I doing the work to get your response? If you truly want the feedback, I am sure you can contact any of the yelpers or those on social media privately or by looking up charts based on details and dates of service to do true follow up. However, as one employee stated, bandied is simply a large factory. I've actually filed a complaint with petsmart because I don't know that this company really wants to be affiliated with a group that clearly doesn't prioritize animal welfare. read more

Just a horrible location. I've had nothing but terrible experience here every time I come. Not once was I informed that when I joined the wellness plan I was signing a contract for a year. Which you should always inform a client that!!! I came in late maybe 10 mins I tried calling to get my appointment moved further ( my appointment was at 5) but they said they didn't have any available spots. Once I arrived they said they couldn't take me in because I was late which I understand but the appointment was a 15 min appointment and the next person wasn't coming till 5:30. So it made no sense why they couldn't take him in if it wasn't going to go over the next pets appointment. The front desk workers seem so miserable, like if you don't like your job quit! it's honestly so ridiculous everyone seems to have an attitude, and I understand we all have bad days but it seems like every time I come in they always have shitty days. When I come in with a concern I never get a full explanation of what's going on unless I ask. The whole reason for me coming in was to get a explanation on what's going on with my pup. Oh and every time I come in they stay trying to shoved these pills down my throat to buy for my pup. which mind you cost 40 dollars on top the monthly payments FOR JUST ONE PILL!!! like that's ridiculous. I started saying no because I found alternative pills for my pup to take that don't cost me 40 dollars for one pill and they still manage to make you feel shitty about not buying their 40 dollar pill. Overall hate this location. read more

My kitten ,which I initially took to Banfield for a well visit and shots, became sick and needed to be seen. I called and was told that they had nothing available for two days. I told the receptionist that it was an emergency and he needed to be seen today. She then told me they could not see me and I could try another location . I guess Banfield is fine for well animals, but is clearly not set up for emergencies. In the future, I will find a vet that is. read more

I'm not sure why there are all of these negative reviews. I love Banfield. They keep my pup up to date on all of his vaccinations, the staff at the front desk is very helpful and friendly. They let me know the details of his care and costs associated. The vets are all animal lovers and highly competent. I really could not ask for anything more. This is a rare instance of getting a lot for your money in terms of my pet's wellness plan. I've been taking Maximus there from 16 weeks up to now and he's 5 years old and in very good health. Current on all of his shots and a very healthy, happy pup. read more

I was calling for a pet's medical records at the kentlands location and someone came to the phone, asked if I had an emergency and without waiting for a response I was put on hold. I was put on hold for over 7 minutes. I had to hang up to take a phone call and when I called back I was immediately put on hold and left there for 12 minutes. I hung up and decided to call a different banfield (gaithersburg) location. The second location left me on hold for 8 minutes. They may be a good practice but that is if you can ever get through to them. read more

I have been incredibly unimpressed with the quality of treatment and professionalism received at this site. Save your time, energy and money and look for another center to care for your pets. read more

Don't go here you get what you pay for !!! This use to be great when it opened but the current staff/franchise don't give 2 craps about you animal... they use to have an emergency walk policy... my dog was really sick and the point of dying and the told me they could see him and to make an appointment for a few day away !!! I had to put 1 of my dogs to sleep she was 15 had very few teeth and 6lbs .. she was in kidney failure ... the took her away to put a port in she was so scare I guess the adrenaline kick in and she got snappy baring in mind she have very few teeth ... when the bought her back to me she was muzzled and so freaked out and they wouldn't let me take the muzzle of so I could calm her down ... I was hysterical And so was she I just wanted to leave the wouldn't let me and when the gave her the shots she was so worked up they to longer to take effect ... her death was so traumatic for her and me I'm cry writing this and it was 2.5 yrs ago !!!! Then the made me stand there sobbing hysterically while the figure out how much I owed !!! No compassion for the animals or the humans !!! Disgraceful place like I said you get what you pay for low fees crappy uncaring service !!!! If could give them minus stars I would but 1 star is as low as it goes !!!! read more

I've been going to Banfield for years. I just cancelled all my accounts with them. They misdiagnosed my cat as having a tumor and possible cancer. I got a second opinion at the Cat Clinic. My cat had an overactive thyroid. Banfield never even checked her thyroid. I spent almost $500 at Banfield for an incorrect diagnosis. I spent days worrying about my cat having cancer. If you want quality care with caring people, don't go to Banfield. I compare them to a quick oil change shop. In and out. read more

I had been taking my dog here for about two years until a recent incident. Up until a few weeks ago the service that we experienced was pretty fair. I knew that the prices at Banfield seemed a little higher than normal, but I took into account that we are living in a metro area and I also appreciated the fact I could bring my dog in at any time and be seen almost immediately. I've decided to switch vets because of the way we were treated at our most recently visit. My dog needed emergency surgery and at the end of the day, Banfield would not perform the surgery due to feeling uncomfortable about it and their working hours - which I completely understood. However, after bringing my dog to the 24 hour emergency vet I learned that we could have tried a different method, other than resorting immediately to surgery, that would be less stressful on my dog and much less expensive. We also learned that Banfield would have released my dog two hours after the surgery and were told my our new vet that that was unheard of. A dog should stay under a doctors care for at least twelve hours after that type of surgery. We ended up paying a lot more at the emergency vet but I feel happy that we ended up down there because if something had gone wrong after taking my dog home early, I don't know what I would have done. read more