This is the most unprofessional, unaware Banfield location I've ever been to. The staff clearly needs training in customer service. No one can advise or follow through on simple requests. It was a lousy service and shockingly disturbing on the lack of knowledge the staff has. Will never return here. read more

Staff is friendly, but the way they sell the Wellness plan is deceptive and their services are over priced. I've gotten some of the same meds from other vets(first noticed this with apoquel from my allergist vet who is a specialist in the field) at a much cheaper value despite it being the same pill. Vet office is too small for nervous dogs and always seems to be too busy to quickly get questions answered while shopping in store. So much for picking up wellness plans meds conveniently. They also throw in tons of their costly medicines per visit or to try to treat something. How much you spend on meds when your pet is sick makes up for the money they "lose" on your wellness plans and honestly makes it more expensive than any other vet around. I was informed that for an additional fee per month I would get heart worm pills enough for a monthly dosage for the term of the plan, I double checked with them verbally that it would be no charge per month no matter how big my dog got for his dosages. I specifically asked about this because because I have a Great Pyrenees/Anatolian shepard mix I knew he'd at least get to be over 100lbs. Yet I just got off the phone with them despite having not getting pills last month or this month that for the remaining two months of my plan. I would no longer have any heart worm dosages including in my plan. I would not have consented to additional dosages being used when filling out dosages after my puppy started weighing more than 100 lbs since the 50-100 pill costs the most. The only reason I spoke up about being charged for the pills for the first time because I was told that I would get my dog's _dose_ of heartworm for no additional charge other than the monthly wellness plan add on read more

This has taken me a few months to write bc my blood has been boiling but I took my dog into see one of the vets at Banfield because he had a limp and wanted to get him checked out. I had to drop him off since it was the time of Covid-19. They call me not even 10 minutes later and say he's fine nothing is broken. Well he continues to limp so I decide to take him to another vet to get another opinion. The vet was correct he didn't have any broken bones but he does have a torn crucial ligament in his knee that requires surgery. If I could give this place less than 1 star I would. read more

I am so grateful for Banfield. Not only are they a super convenient option as far as pricing and drop off appointments, but their staff is phenomenal. Sam Z. is such a sweet soul and I always know my dogs are in good hands when I drop off with her. Dr Kinnenbrew is compassionate and honest. I truly appreciate all they have done for my dogs so far and recommend them to everyone read more

Banfield Pet Hospital - Zuri - Veterinarians Near Me - Jupiter, Florida

Dr. Basil botched my puppy's spay and I have had nothing but complications since. The staff during that time had lied to save themselves once I filed a corporate complaint. Thanks for that l, Amanda ;) The plan is deceiving they don't tell you everything. My puppy's incision literally opened up the same day it was done and she bled out all over the house. It was a nightmare. See pics. Save your time and go to a real vet. They are now refusing to cancel my plan even though I have letters from another vet stating the spay was done incorrectly and recently had to have all the previous sutures removed because they were placed too deep into the abdomen muscle per my new veterinarian. read more

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I was told I was unable to bring my dog in that is having a breathing issue because they are too busy so much for the wellness plan I pay for!!!! Time to find a vet that cares..... read more

Fui con mi perro ayer y este estaba presentando dolor estomacal por 3 días fui a esta clinica y la Dra Cristal Kinnebrew le hizo una evaluación por 2 mints sin X-ray y sin estudios de sangre solo palpación y decidió q mi perro no tenía nada, está Dra es tan incompetente poco profesional y tiene tan poco conocimiento que tuve yo q pedirle q me le hiera un X-ray para el cual dijeron q no era necesario, antes de salir le enseñe un vídeo donde mi perro se ve con el dolor intenso pero para ellos esto no era real , Antes de irme mi perro tuvo otro dolor intenso le dije q miraran como el estaba q me ayudaran y la persona del frente dijo q no podían hacer nada porq la Dra dijo q no tenia nada. Salí de ahí corriendo para Jensen a una clínica de emergencia y mi perro tiene una inflamación en el esófago ellos si atendieron a mi perro y ya está medicado por una semana, si usted quiere ver morir su perro llévelo a Banfield de Júpiter, la Dra Cristal Kinnebrew es horrible. read more

Everything about this Banfield is awesome. From the vets to the manager and receptionist. Fantastic, quality service every time.

Your location Banfield Pet Hospital 6370 W Indiantown Rd, Jupiter, FL 33458 Veterinarian Ana Maria Oramas 108 points just now If you really love and care about your pet, never come to this place. Benfield is a scam like a hospital. They don't have the knowledge as veterinarians or resources to cure your pet. Care Care Plane is a scam. I've seen other people's reviews They are complaining about the same thing. I took my puppy for almost 3 months because I looked weak and without appetite. I took the Early Care Plan for puppies because they recommended that it was the best for us. They had me taking my puppy for three consecutive days They performed all kinds of tests, and were unable to determine the correct diagnosis and treatment to save his life. They only spent the little time left for my puppy experimenting with him and also my money was about $ 400 that I spent. Unfortunately for our family Max died the last day at night. Now I call to cancel the Plan that I am paying because my dog ​​is not alive anymore. Banfield Customer service says k to cancel I have to pay for all the services that were given to my puppies that were covered by the plan that I already paid. And if I suspend the automatic payments they will send me to collections for double the amount that would be one year Whole services. They were not able to cure my pet, they only care about money. Personally neither I, nor my family or my friends will return to this place to treat our pets anymore. And I have taken the time to write all this to alarm other people who don't fall the same. Si realmente amas y te importa tu mascota nunca vengas a este lugar.Benfield es un scam como hospital.No tienen ni el conocimiento como veterinarios ni recursos para curar tu mascota.Early Care Plane es una estafa.Segun he visto los review de otras personas se estan quejando de lo mismo.Lleve a mi cachorro de casi 3 meses porque lucia debil y sin apetito.Me acogi al Early Care Plan para cachorros porque me recomendaron que era lo mejor para nosotros .Me tuvieron llevando a mi cachorro por tres dias consecutivos ,le realizaron todo tipo de test,y fueron incapaces de determinar el diagnostico y tratamiento correcto para salvarle la vida.Solo gastaron el poco tiempo que le quedaba a mi cachorro experimentando con el y tambien mi dinero fueron alrededor de 400 dolares los que gaste.Desgraciadamente para nuestra familia Max fallecio el ultimo dia en la noche.Ahora llamo para cancelar el Plan que estoy pagando porque mi perro no esta vivo mas nunca. Banfield Customer service dice k para cancelar tengo k pagar por todos los servicios que fueron dados a mi cachorros que eran cubiertos por el plan que yo pague ya.Y si suspendo los pagos automaticos me mandaran a colecciones por el doble del monto que sería un año entero de servicios.No fueron capaces de curar a mi mascota,solo les importa el dinero.Personalmente ni yo,ni mi familia ni mis amigos regresaremos a este lugar para tratar nuestras mascotas nunca mas.Y he tomado el tiempo de escribir todo esto para alarmar otras personas que no caigan igual. read more

Was excited to start at a new vet with our two doggies. Got there 15 minutes early for our 10:30 appointment for shots and check up. Did our paperwork and the check in went great. Then came Dr. Basil. She came over and said "I'll be right back and be with you shortly". She just left us in the front, went outside where she proceeded to smoke and be on her cell phone from 10:30-10:50. I asked the front desk if she was coming back, they went to get her. She came in reeking of smoke, flustered and said "I am waiting on labs on another patient, I TOLD YOU I WOULD BE RIGHT BACK." I replied we would reschedule, she said "Do what you need to, see the front desk, they will help you." So rude. Can't believe she got through vet school. Made a different appointment with a different vet. read more

do not take your dog here!!!!! they will rip you off without even examining your pet!!! my dog had a thorn in his paw and the vet failed to remove it or even examine the dog my dog was in pain for a week more than he should have been because their vet failed to do even a basic exam. i brought him to a different vet they removed the thorn immediately and only charged me for an initial exam banfield hospital charged me $200 without even looking at my dog failed to remove the thorn and made my dog suffer for a week more than he should have this borders on animal cruelty!!! when i called to complain the manager hung up on me... i plan on doing all that i can to make sure that no one else gets ripped off like i did please listen to me when i say they will not spend the time that your pet deservesbut they're very quick to write prescriptions in rack up a nice bill for you they tried to get me to do xrays on my first visit.. again without even looking at my dog's leg if they had they would have seen the thorn and pulled it out. it's that simple read more

Rushed. Didn't feel like my cat was truly taken a look at. The vet claimed my cat was healthy.. Ended up going to another vet and was diagnosed with FIV AIDS. Would NOT return or recommend. read more

We take our goldendoolde puppy to banfield at Petsmart in Jupiter on a regular basis. He has been in for a couple of routine checkups as well as a couple of unexpected concerns. The staff is friendly and attentive. read more

If I could give zero stars, I would. So many issues with this location but I will touch on only a few points. In April my husband and I drove 3 hours to rescue a 3-4 week old kitten. Took her to this location, saw Dr Basil and we were told that she had coccidia and ear mites, given medicine, and told to make a follow up appointment. Came back for the follow up appointment and saw Dr K who was extremely rude, didn't listen to us or our concerns about symptoms that our kitten was showing , unnecessarily and roughly did another fecal test on a tiny kitten just to prove a point that didn't need to be made. Had an emergency and tried to get seen since we had their insurance plan but was told that she couldn't be seen so we should take her to an emergency vet. $300 later and after being near dead, the kitten was stabilized and we were told to take her back to this location in the morning. Banefield had her all day and after another $200 we were told that she was fine. Even after multiple visits, multiple tests, and us trying to explain what symptoms she was having, the staff refused to listen and dismissed us. Finally we were told that they couldn't help her any longer and that she needed to be hospitalized. When we approached the subject of euthanizing her, they refused saying it wasn't medically necessary and tried to get us to give her to a rescue instead because they figured we just didn't want to pay for her to be seen anymore. Took her to a new vet who told us that he would run tests and if she needed to be euthanized we wouldn't be charged for it. She was hospitalized for 3-4 days , then we had her for one day before having to take her back to that vet. More tests were done and it turns out she had panoleukapenia and leukemia. She was dying and we were heartbroken. The vet stabilized her long enough for us to say goodbye and then he, his entire staff, my husband, and I cried while she slipped away. Long story short, Banefield Jupiter location didn't listen to us, charged us for every test under the sun but refused to do the one test that would have diagnosed her, the doctors didn't communicate with eachother, they dismissed our concerns, tried to bully us into giving up our kitten, and prolonged a very sick kittens suffering. If you are reading this, go see Dr Bose Ann in Palm Beach Gardens instead! read more

The staff here are very friendly, and were very accommodating, BUT I'm extremely unsatisfied with the service provided for my dog . My dog had been throwing up for weeks with lack of appetite, so I brought him to multiple visits and I was always sent home with multiple medications to "try" but still no actual diagnosis .After a week of $500 worth of tests, x rays, and medication, the doctors there STILL couldn't determine what was wrong with my dog. The doctor said she would send the x-ray for a second opinion and I never heard back from her. I decided to take my dog for a second opinion, and after calling 5 times, Banfield finally sent his medical records over. This new doctor was able to tell me with ONE test and ONE visit that he had worms! How Banfield missed this after they took stool samples, is beyond me. I'm not one to ever write negative reviews or complain,but I've never felt so taken advantage of. read more

Worst place ever! I took my 19 mo puppie as he was bleeding through his anus. They did a x-ray and send him home with antibiotics. Took him back in the fallow week as he still with same problem, more x-ray and more extra money, was sent home with a special food diet. I decide to take him right away to another hospital beacause i know it something bad was going on, that he need it a ultrasson. He was taken right in and I walked without my baby, I had to put him down as he ate something and had an obstruction. Worst day of my life. I contact Banfield's about and all they said was i'm sorry. Those vet's should not be allowed to be Doctors. They didn't care at all. All about thei money. read more

They are an amazing team! They took our pets in after leaving another hospital and made us feel right at home. The doctors on staff even sat on the floor and played with our dog. When it came to make a very heart wrenching choice of our beloved pet the entire team was caring and the nurse Caitlin sat their trying to keep back the tears as we said our goodbye, she really confirmed all the care she has for her job and love for my babies! I would highly recommend to anyone wanting to have a veterinary team that truly loves animals. read more

Our puppy had been non stop scratching and was just miserable. We called to see if we could be fit in to see a vet and were told to bring him between 9 and 10 am the following day, which we did. We were instructed to leave him there and he would be seen in between patients. At 11:30 am, we went back to find out what was going on and he had yet to be seen. We waited until 12:45 when we were finally assured that it would be about 20 minutes more. At 1:20 pm, Dr Basil left for lunch and when asked about our puppy, he had yet to be seen!!! We demanded they bring him out which too another 10 frantic minutes. We are the kind of people when given a proper explanation, would have done anything to make certain our puppy was OK. However, 4 plus hours? Very unprofessional in light of our concerns. There was also a plaque displayed at the register stating "sick or urgent situations will be treated first". HA!!! There was no one else even in the waiting room from 11:30 until we demanded our dog back and cancelled our services. A shame because we take him to puppy training classes there and love Gary our instructor as well as the other staff we were in touch with. Very very sad!!! read more