They used to be good but now they are awful! They don't tell you what is totally going on with your dog! They never told me that he had crystal in his urine from last appointment and this appointment they told me and wanted me to get a urine sample from him. Isn't that their job! Always have to drop off your pets early morning and they stay all day! Not in any hurry to check in your pet with the lobby full of animals.I called corporate to cancel my wellness plan and they were not helpfu! I have to call at the end of this plan to cancel! Needless to say I am not really happy with them! read more

honestly its not a bad vet, people in the front are nice & i haven't had a bad experience with them or my pet. they always answer to my loads on questions because i'm very straightforward & careful about my dog. Only thing i dont like is its always drop offs & wait all day for my pet to be ready read more

I've been taking my dog to this vet for a couple of years and their service has just not gotten any better. I sent my dog here from 9 am to 5 pm just for the vet to say, "He looks like he's in a lot of pain!". I know that my dog is in a lot of pain, I wanted to know what's wrong with my dog. After I go pick him up, then the vet decides to say that he needs an x-ray, AFTER HOW MANY HOURS? The vet has also gotten no comprehensive exam, and I STILL DONT KNOW WHATS WRONG WITH MY DOG. I don't understand why they did not do anything to see what's wrong with my dog within those long hours. I STILL HAVE NO ANSWER. I spent money just for the vet to not know what's going on with my dog, and for a stupid comment. This is ridiculously unprofessional and this might be the last time I will be going to Banfield. I also saw my dog has gotten a cut after he came back from the vet, it's ridiculous. There has been no outcome from the vet and please, do not take your pet here. read more

I gave 1 star only because I couldn't go lower. Please do not take your pets to Banfield. The optimum wellness plan covers very little. They have no vets on some days. If your pet is sick you can't get an appointment for weeks, so your forced to seek another vet. Of course Banfield does not cover that expense. Additionally if your pet needs surgery that Banfield would normally cover under your wellness plan, but cannot perform because they are not equipped, they will not cover that either, or reimburse you for what they claim it would cost. Save your money and go to a real vet. read more

Pretty disappointed that I had to call 4 different Banfield locations before I could have my dog seen. Each time I immediately said "my dog has blood in his urine and is urinating very frequently". Now, I completely understand if they are completely booked and absolutely cannot see my pet, but it wasn't until my 4th location that the receptionist said "let me ask the vet if we can fit you in". That should've been the response at every location in my opinion based on the symptom (blood in urine...). Sadly, after this experience I will terminate my very long term relationship with Banfield. If you can't help me when I need you, then I don't need you. The vet hospital 5 min from my house has better reviews and will likely cost the same without an annual plan. read more

I usually go to the Clifton or South Riding Banfield locations but I was staying with a friend for a few days in Manassas with my pup and had the misfortune of coming to the Manassas Banfield. My pup was having some mild stomach upset and they had availability for him to be seen which is always great so no complaints there however, the staff is simply rude. I'm not sure if they realize that clients can hear through the walls but I heard the vet techs complaining and one of them loudly saying, "Shut up!" to a dog in the back who was howling. Just a poor impression. Will stick to my normal locations that I've been going to for years. read more

This review is in regards to the interaction I just had with an employee named Steven at the Sudley Road location. My dog was recently diagnosed with IVDD. He was given a steroid and pain medication. I've been watching his behavior very closing and attempting to taper the medication as directed by the ER provider. Over the last two nights I noticed that my pet was still experiencing discomfort and is beginning to run very low on his medication. I gave him an extra dose last night and a dose this morning leaving me with one pill (all in compliance with the instructions given by the provider). I called Banfield in attempt to get a refill or different pain management option for him, because who wants to watch their pet be in pain? Steven was very dismissive in his responses - not allowing me to complete my sentences and cutting me off as I was speaking. He told me the only provider that'd be able to prescribe medication wouldn't be in until the following day and the previous provider hadn't seen him in months and wouldn't be comfortable writing a prescription. Obviously, this is a little frustrating so I asked what should I do since we are down to one pill and was, I expect to just let my dog sit in pain? Instead of asking for more questions to get an idea of the pain level my pet may be experiencing and providing some guidance for me to carry him over for the next few days his response was something along the lines of "What did you do to ensure that he had enough medication and would not run out?" I'm floored. As I mentioned I've monitored by pet very closely and written down each dose to ensure he's taking it properly expecting that his pain/discomfort would have subsided by now, and to be told in fewer words that I'm doing a poor job is extremely infuriating and disappointing. I've always valued this location because the individuals I've run across have been very helpful and responsive in the past (to include Steven), but today's interaction was very uncalled for. I called MedVet right after and staff gave me instructions on things to look for, explained why they don't want the pet to have to numb the pain to much and provided instruction on how to make him more comfortable. All things that could have been done by Banfield staff. While I understand policies are in place for a reason as I've also worked in healthcare, I would have never said anything like that to a patient. I'm not sure what the issue was this morning but certainly hope that it is corrected. read more

They have done a great deal to help our four cats at various stages of life. A good vet to build long-term relationships with. Transparent about their process. read more

I adopted a new cat and had a coupon for a free exam here so I wanted to take my cat and get him checked out to make sure he is healthy. They had me wait in the waiting room as they took him back to get checked out and brought him back to me when they were finished (covid policy). They said he was all healthy and everything checked out. Less than 3 weeks later my cat got pink eye and I took him to a different vet that I have been to before with other pets, they told me my cat has a heart murmur and assumed I knew about it since I had gotten him checked out so recently. I guess when they took my cat back at Banfield they didn't even check his heart, who knows what they did, maybe they didn't even take him out of his carrier. Just beware if you come in with a coupon for a free exam you probably won't be getting an exam at all. read more

I just wanted to thank everyone of the staff at this place for being caring to my dog Choco And for the nice comforting condolence card we got mailed to the house when he passed away It's been very hard But now he rip And banfield members showed they cared Thank you again read more

I've taken all my pets to the Banfield for the last 25 years I wouldn't think of taking them anywhere else. Definitely very patient oriented. Personally my pets are my children. And Banfield treats them appropriately. So for medical and for well visits shot etc. you should get a wellness plan at Banfield i've used the Germantown location Stafford location and now Lake Ridge location I wouldn't take my pet anywhere I'll of all seas Springfield but it was not very satisfied. read more

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Funny how these people take your money encourage you to pay the monthly fee, make sure they get u in for routine care but good luck if you need to make an appointment or have an emergency! Forget it! All of a sudden, nothing is available. It's happened to me twice when I tried to make an appointment calling early in the morning, but no, nothing until the next day and then later had an emergency and too bad for me! I guess you get what you pay for in Veterinary medicine and since this is exactly what it says, discounted rates equal dicounted care with vets who don't give a crap! Don't u miss a payment though! read more

Receptionist was SUPER nice. She broke my final bill down and explained everything really well. She treated my dog like she was her own. She was extremely friendly. The doctor, however, was not so great. Constantly talked over me and cut me off. He was not a very good listener. He asks the same questions many times then repeats the answers back wrong. For example, he would ask "so how is your dog acting lately" I respond with "she is acting depressed or like she doesn't feel well. She is moping around" he would then later be like "so I know you said she was energetic and feeling like herself". Excuse me? What? That's the opposite of what I said. read more

We have been going to Banfield for 2 years and always had great experiences until recently. Our dog suffers from pancreatitis flair ups and after a year and a half, it was recommended we get her an ultrasound. When scheduling, the only instruction given was her drop off time. After the ultrasound, we were told they couldn't get the clearest results because we had fed her that morning. Once we expressed our concern with not being told not to feed her, we were told the results were good enough. She was then put on a new prescription food which caused her to get sick more often than ever before. We are now back to square one. We expressed our concern several times with this location, and even reached out to customer service. We were told we would get a response very soon, and that was 2 months ago. The only solution ever offered in all our calls was 50% off another ultrasound. In my opinion, another ultrasound should have been offered at no cost or we should have been given a refund. But I was never asked what resolution I would like to see. It makes me sad to write this because the staff was always so wonderful with our dog, but I feel I have given them ample time to address this concern. read more

I don't know why I bothered coming back here. I thought they had changed after I noticed the nasty vet I had a bad experience with back in 2015 was no longer there, but umm no they have not. Don't get me wrong some of the staff is great - there are a few left from when they first opened that are still there and were/are still great, but some of the vet's they hire... not so much. I went in for an annual, required office exam to get pain medication for my JRT. I also inquired about pain med's for his arthritis. I was told he needed blood work before they could give him the pain medication. I said, wait, my last vet gave him pain med's w/o blood work, I don't understand why he needs that now. So the front desk employee checked w/the vet and turns out he can take another pain med that doesn't require the $200 blood work. I realize the next day that they didn't give me a script for his Prozac (the main reason for this visit). I call, ask that they call it in to Walmart, they say sure, no problem, sorry for forgetting - it should be ready later today. So, I couldn't pick it up until Sunday morning - no prescription. I call Banfield and get the story that my dog needs blood work before he can get the Prozac. UMMM NO, that is not what I was told. I specifically had a conversation about the pain med's and having to take the blood work for that. I call again Monday - get the same runaround. Finally, I get a message from Dr. Diaz saying oh sorry if there was a misunderstanding, but I clearly discussed with you.. blah, blah, blah... NO, you did not. SMH, I'm so tired of so called professionals not being able to put their big girl/boy pants on and take responsibility for their mistakes. There clearly was a BIG misunderstanding with YOUR staff.. that's on you. And you did not discuss the Prozac specifically with me with regards to the blood work.. and again, that's on you. Clearly that was the case because I called about the prescription refill on Wednesday.. and then radio silence.. so no one called to say "oh, you need to come in for the blood work." Talk about piss poor argument/excuse from Banfield. I won't be back EVER. read more

UNPROFESSIONAL and no customer service WHATSOEVER. Pay attention to these ratings, I should've have done before going to this animal place (this is not a hospital). It's like going to a restaurant where the staff is just pushing to add more services to the bill and trying to sell whatever they can, they are EXTREMELY pushy. The CHUBBY doctor thinks she is so funny when she makes her unnecessary sarcastic jokes, I have never seen a vet place like this before. The front desk is just a bunch of sales girls who have no idea of how to run vet office. DO NOT WASTE YOUR TIME AND MONEY trying this place, it really deserves a negative star. RUDE, UNPROFESSIONAL AND NO WORK ETHICS. read more

got my english bulldog today for vaccines and check up, the counter lady's were very rude and even though i made an appointment i have to wait 30 mins to get my pet in, i have their wellness plan for over 3 years, never again! they left my dog out on the heat (i guess for the covid-19 situation) but if they are professionals about pet care the should have known english bulldogs can't take heat as other breeds my dog almost died in my arms! luckily for them my pet is stable now! i'm calling to cancel my plans with these morons!!! i have two other pets with them, NEVER AGAIN! WORSE PET SERVICES EVER!!!! read more

Haven't had a great experience at this location. Me and my pet are fairly new clients (3.6.17) and haven't had great service from the start. Now, I do have to say that Amanda one of the receptionists is AWESOME!! However, the doctors and especially the Practice Manager Kristen Dillon have a lot to be desired. Staff do not know what doctor will be in what day of the week, and do not bother telling you that the doctors take lunch at a certain time when they know you want to come and speak with them. I had NO IDEA that there was even a practice manager at this location or any location at that. New clients aren't told the ins and outs of the facility, they are just pretty much thrown in. Dr. Diaz wants to go straight for surgery on my dog instead of thinking up cost effective procedures first. I had to ask for the less cost procedure, and then when I asked to have her call me (even though I was in the facility and she was there)... she has yet to call me. This was Sunday April 2nd, 2017. I don't bother calling because I have tried this from the time I started with Banfield and even go in person and still get the run around. I even emailed the practice manager "Kristen Dillon" yesterday Tuesday April 5, 2017 and have YET to hear back from her. I have gone on to the Manassas website and notice that the doctors that are listed aren't the ones that are there...or i have never seen them. Dr. Diaz and Dr. Z are the only ones that I have been exposed to. I am so unhappy here it isn't funny. I am scared for my dog and the teeth cleaning that is coming up in may...because Dr. Diaz can't even write down the right prescription information that she gave my dog for his cyst on his eye. That took forever to get written on his record too... because she gave me the prescription after we met in the room, but didn't bother putting on his record. When she finely did... she wrote that the prescription needs to be given 10 days and the actual prescription was for 7 days. The pharmacist said to me that the cream is very strong and should only be given 5 days. A little scary that there are 3 different types of directions for one prescription. I would not recommend this location and I am not sure about others. I am going to be on a search for a new location...but am also scared to see what kind of service we will receive at other locations. Anyone have an good location recommendations? I live in Manassas and would prefer to stay close.... I shouldn't have to travel far for my dogs doctor. read more

Everyone's super friendly, Dr. Trang was super patient and answered all my crazy questions about my strange-tummy cat. Very happy that I chose Banfield back in my Rockville days, doubly happy that I don't have to drive back to Rockville for compassionate care. read more

Dr. Trang is the best vet. She saw my poodle when he fractured both his legs. He is 4 pounds and is a puppy. She wrapped him after xrays, got him ready for sending him to emergency vet, and called ahead to emergency vet for me. As a client, Dr. Trang took care of me and Paco when we were both in shock during a major snowstorm Feb. 21st when she could have wanted to just go home herself. read more

I did not see the vet here but got a refill for my Dogs script food. The desk nurse was very helpful and set me up with prescription cards for both Hill and Science Diet. She was very helpful and got me on my way. Thank you! read more

If there is a 0 star I would have given that! I had an appointment yesterday at 4.30pm and they did not even checked my dogs ears! When I came home I realized he had an ear infection when I went there early in the morning they stated that they are not required to check the ear and the eyes!!! Then what are you checking when we came to the appointment!???? Why am I paying monthly if they will not check everything??? I am not even going there every month but I am paying? Its fine but when I am going there for an appointment every 2-3 months THEY NEED TO CHECK EVERYTHING MY DOG HAS!!! So we went there in early morning and they refused to check my dogs ear and sent us home even without looking! They said there was no doctor in( that was a lie) because I saw the doctor walking in while I was having conversation with the receptionist! Horrible place so upset! read more

I thought this place was supposed to be THE GREAT PET VET for the money i was paying and being dooped into paying being a new animal owner I assumed i would get great treatment but instead i payed for nothing but half assed doctors and nurses i go in for checks with my animal " they are so thorough that im constantly pointing things out" smh read more

They would get a zero if I could give it. I have a couple of dogs I've had on a Banfield plan for a few years. I'm not happy with the service they provide for the price I pay. They do not have the knowledge to deal with my breed of dogs. If I would have known this from the start I would have never signed an agreement. I asked the staff when I signed up and they said that their doctors had knowledge on all pets. I tried to terminate my plan and they were holding me liable for services left on the contract that I would pay through discount on the plan. $260+. I paid monthly for each dog on time through automatic bank account deduction AND I paid for the discounted services(shots & anything else) needed before I left the store every time. I Feel like me and my dogs are being held hostage until the end of my plan which is not up for another 8 months. The worst part- the doctor! She has minimal experience with my breed and her attitude toward one of them (bc he's young and VERY excited) was very unprofessional. From across the waiting room when she saw him she got a look of discontent on her face and anyone could clearly tell she wanted nothing to do with him. AND she was verbally the same to me about it and why. He needed a surgery a few months ago. We take him in and she doesn't know what to do. So she emails pictures to colleagues outside of Banfield for opinions-turns out it was for a prolapsed urethra. How does a vet not know what that is? She was of little help. We had to take our dog to a vet in Fairfax who was knowledgable and could perform the surgery. Now I'm stuck taking my pets to this place knowing I'm getting minimal service with even less knowledge for my pets. Not fair to them. The techs that work there are friendly and love pets. Take your money and pets somewhere else. You won't regret it. read more

I love the Manassas Banfield. My favorite doctor is Dr. Jonathan. The entire staff is friendly except for one receptionist but I wont let one bad apple spoil the bunch. The office clean and every time my dog has an appointment we go straight into a room when we check in. You can tell everyone there likes animals they all interact with them. I've only had one minor incident with a receptionist who was rude, but I don't see her to often anymore. read more

its so hard to schdeule an appointment here. but walk in is always welcomed so thats the good part. the doctors seems to be nice but the nurse who answers the phone call she is so rude and sounds like she doesnt want to talk to me horrible horrible attitude towards the patient. read more

Worst vet visit ever! I have had dogs my whole life and have never had such awful treatment by any vet personnel ever. My history was taken by an vet student whom was rude but I thought oh well she is young. She was confused as why I would ever give my dogs vaccinations on my own and spoke down to me as she explained to me that is my legal responsibility to make sure I give my dogs rabies vaccinations. She was insulted I bought my puppy from a breeder which she made obvious as she wrinkled her nose up at me. Than came the question if my dog was an american bulldog and the face she made when I said "No he is a pure breed pit bull terrier and the horror she expressed when I said I was not planning on neutering him. Again I was just planning on ignoring her due to her young age. But then came in the vet, Dr. Nagy. She came in ready to brawl! My mouth dropped as she literally went off on me for giving my puppy his second set off shots. "The general public should not be allowed to give vaccinations." I explained to her as a nurse I give injections daily and growing up with pets we did much of the care ourselves. As a side note, most of my large breed dogs live to be 12-14 years. Anyways she was disgusted with me. Then she talked to me like a 4 year old as she explained the importance of giving my dog his rabies vaccination. I remained courteous as I did not want to drop to her level of jerk. She than went on a tirade about why I should neuter my dog. I'm sorry not your place lady. The front desk staff was nice friendly and courteous. Maybe the vet staff should take a lesson from them! read more

I looked at Banfield website and saw that they had a coupon for a free pet physical and I thought this would be a great opportunity to try out a new vet before committing to anyone in particular. BAD IDEA! When I arrived the nurse came into the room and took my dog's history. Immediately after that she tried to sell me a yearly package for $400. She was more concerned about making a sell than checking my dog. I mentioned to her that he was just neutered a week ago so I would like for them to look at the incision. The doctor then came in and she acted like she didn't even want to touch the dog. She took his vitals then proceeded to say the incision was terribly swollen & heavily infected and that he needed to be on antibiotics for 2 weeks. They wanted to charge me $385 for cleaning the incision/antibiotics/e-collar. I told them that that was too much and that I would take him to the place where he had the procedure done. I then took his to the vet that did his procedure and they looked him over and said it was healing just fine, no infection, it was slightly swollen but that was to be expected given he is a very active puppy. They did not charge me one dime and was compassionate to the fact that I was so worried about what the other vet at Banfield said.He has now healed perfectly fine without any complications or antibiotics. I honestly think Banfield was just in it for the money and they thought I was so naïve that they could get one over on me. Or they figured I wasn't paying for the physical so they had to get their money somewhere. Either way I will not be going back or referring them to anyone. read more

One week before Christmas, my beloved cat, aged 14 1/2, became extremely ill very suddenly. When I arrived home from work that evening she was obviously very ill and was declining by the minute. We knew that the end of her life was quickly approaching and we became frantic in trying to locate a vet nearby to see her and help our girl through this inevitable time of life. I called Banfield in tears, explaining the situation and asking if we could bring her in to be seen. This was around 6 pm. The receptionist was so rude, adding to the heartbreak and pain that I was already experiencing. She very sharply told me that they work on appointments only and that I did not have an appointment. I asked if I could make an appointment and she replied that I could not as my cat was not a patient at their practice. I attempted to explain the urgency of the situation, even begging her as my beloved kitty would not survive through the night. She was steadfast in her response telling me that I would have to take her somewhere else. What??? I was shocked, to say the least and very hurt. That woman showed absolutely no compassion and most assuredly her tone, responses and telephone etiquette reflect very poorly of this clinic. I proceeded to call Battlefield Animal Clinic, located almost across the street, and told the receptionist about my cat, asking if they would please see her. The first thing she said was "Oh, I am so sorry." Those five words were given with absolute compassion, something that was desperately needed under the circumstances. She told me that absolutely yes, bring her right in and that they would wait for me. It was 6:30 and they usually close at 7:00, but they were more than willing to stay late to help my girl. She gently reminded me to drive safely as she knew I was very upset. The care my girl received that night from Dr. Marron and his staff was genuine, caring and loving...the exact opposite of Banfield. The staff at Banfield should be educated in compassion and whoever that woman was that I spoke with should be very ashamed that she refused to help with a dying pet. read more

Thank you Manassas Banfield team for their outstanding customer service and love for our pets. We've been coming to this location for a little over two years now, and really appreciate the love and attention that they give our pets. We have a German Shepherd and a German Shepherd/Pitt Bull mix, both which are a handful, but they staff really cater to our needs and are always willing to help and make our experience more pleasurable. I have to give extra kudos to Amanda and Mary for always going the extra mile and showing them the utmost love and attention. One of our dogs got really sick last year with hemorrhagic gastroenteritis, and we thought we were going to lose her, but thanks to both of these ladies and the rest of the staff, my dog is back to her old self again! Throughout the entire time she was sick, these ladies were constantly calling to check on my dog, and while she was in the hospital, constantly kept me in the loop. These ladies always go above and beyond anyone's expectations and it's much appreciated. They always make special accommodations for my dogs, and we can't thank them enough for their devotion, dedication and love for our dogs. read more