im usually not a review type of girl. BUT I bring my three cats here for their in-room vet appointments, and I've always had such a positive experience. The staff is incredibly knowledgeable and genuinely takes the time to answer all of my questions, which I really appreciate as a pet owner. A special shout-out to the techs they are consistently gentle, patient, and so kind with my cats. It makes such a difference knowing they're being handled with care. Dr. Ayres is attentive, compassionate, and thorough. She always takes the time to explain the next steps in my pets' care and makes sure I feel informed and comfortable with the plan moving forward. I will definitely continue to bring my babies here! read more

We've been going to this location for several years now. My dogs Bella and Greyson are very well loved and cared for when we visit. The staff is super sweet and crazy busy due to the inflation of pet owners from COVID. I do recommend them and thank them for all of their help when we need them. read more

I bring my chihuahua puppies to this location. They regularly see Dr. Collins. I Live in chicago and i come all the way to oswego because of Dr. Collins and her positive vibe that she gives off around the pupps. The staff here is very knowledgeable and friendly. read more

I brought my cat to this banfield in Oswego and they wanted to perform many different tests to find out whats wrong with her and blood tests. Just read an article on bad veterinarians using unnecessary testing to get more money. Also, banfield is quite expensive and from the stories i've heard from other people about this place I would not bring any of my pets here. TIP: always research your veterinarians. Also, your vet should never guilt trip or pressure you into doing something. Know all the options for treatment make sure you understand how a procedure or surgery is performed before getting it done. know the risks and don't be afraid to get a second opinion. I speak from experience read more

I'm a new customer to this location but I've been a Banfield patron for almost 5 years. This location is very clean and the staff is super friendly. Of the two visits I've had here in the past week (poor girl has an ear infection and needed a check-up) i've spent less than an hour here in all (that includes the wait!) AND my dogs are getting super spoiled with treats and kisses. I Love it when my dogs like coming to the vet and Banfield has never failed me Thanks and we'll be back to see you soon! read more

My husband & I love Banfield Oswego! We've been coming here ever since we adopted our first furbaby. The girls at the front desk are always so friendly, especially Rondi & Andi! We loved & were so sad when Dr. Verstrate left, but am so happy with their new vet, Dr. Mensinkai! Recently my dog came down with a UTI, then soon found out after that that she also had a bowel obstruction as well & had to undergo surgery! Needless to say it was very stressful for me & my husband (especially being 35 weeks pregnant too!), they kept me at ease, explained everything that they were going to do, why, & also reviewed the cost. BTW, invest in their Optimum Wellness Plan & SAVE! They also do follow up calls the day or 2 after an appointment just to make sure your pet is doing well & to check if you have any questions or concerns. My furbaby had surgery on Wednesday, June 8. On Saturday, she was getting excited & was jumping around and I was afraid that she may have pulled a stitch from her incision. I called them (of course this happens an hour before they're about to close) & Dr. Mensinkai was gracious enough to see her right away & make sure everything was alright, which it was! My furbaby is still recovering but, she is 100x better than how she's been the past couple weeks! We love Banfield Oswego! read more

We love Dr Knight , Rondi and their staff. They are caring and compassionate with my Dog Princesse's needs. Dr. Knight is very knowledgeable and caring and understanding. Rondi has been with Banfield several years and she knows my family and calls me by name and even knows we we are. We love this location and have nothing negative to say about our experience thus far. We Thank you, for all that you all do. read more

We love Banfield, especially Dr. Vestreat. The facility is clean between the waiting rooms and the surgery area. I don't know how many places where you can actually see the surgery suite from the outside. We have been taking our cars to Banfield for the last couple of years. Dr. Vestreat takes the time to talk to us and explain what's going on, especially for our male cat who is developing kidney problems. You can tell that she wants to do what can be done to make his life the best possible. read more

My Aussie got a boo boo on her paw during the night so I called Banfield at 7:30 AM because she was in a lot of pain. They said the vet gets in at 9 AM and they will see her first thing. I headed over there and the vet was most friendly and spoiled her with treats. He gave her some pain meds and she was good as new. :) read more

Disappointing. Very clean facilities. Very expensive -- they wanted $108 for just visit/test fees. My normal vet charges $95 for the same visit, with medicine! In fairness, I came as a walk-in (my normal vet did not have a convenient appointment). The front desk lady was rude; acting as if I was an inconvenience. That took 25 minutes. Get in the room and I had to help the vet tech take my dog's temperature (I've never experienced that--maybe that's normal). I sat in the room for 50 minutes before someone finally came to say it would be at least 20 more minutes. I left. I'll stick to my normal vet. If they didn't have time for a walk-in, they should have said that. Vet tech was nice at least.... read more

Just over a month ago, I changed my primary veterinarian from the high cost VCA to Banfield in the hopes of saving a little money. I signed my puppy up for the health care program and upgraded it to include dental. During my first visit, there was a customer yelling about all the problems he consistently has with Banfield. I just chocked it up to a customer that will never be happy. I really wish I had paid more attention. Banfield has taught me an important lesson on being penny wise and pound foolish. My first visit was to take care of an infected anal gland that my girl was dealing with. I was comforted if not somewhat puzzled by them asking again and again if it was ok for them to express her anal glands because it cost an extra $25. They told me they were going to prescribe an antibiotic, and I went to check out. I didn't realize until checkout that they chose the top shelf most expensive antibiotic they had in stock. This is where VCA has always been great in the past. They normally give me a prescription for an antibiotic I can pick up for free from Walmart or Meijer. During the follow up visit, she was prescribed another round of this rather expensive antibiotic. No alternatives or treatment options discussion took place. The apointment with follow up ended up costing about twice what I had paid at VCA for the same problem a few years ago, and that doesn't even include the cost of the plan. Today, I took her in for a dental. I was told that her plan covered the dental and the per-anstesia blood work, but if they were unable for any reason to perform the dental, I would have to pay for the blood work out of pocket. Surprise, Surprise, Banfield found something in her blood work that would cost me even more money. I have talked with several customer service departments at Banfield, and they all told me that they really couldn't do anything but put me in contact with the local store. When I told them that we needed to work on rebuilding trust and asked them to cover a portion of the outrageously expensive antibiotics, I was told that they weren't comfortable doing that since I already owed them for the blood work. Really ? The way I see it, you owe me a dental that I've already paid for, not I owe you for blood work. I tried to cancel my plan, but it turns out that the single visit with followup would cost more than the whole plan by about $20. I was also told that I'm welcome to go somewhere else for another opinion. Isn't that the purpose of purchasing a health plan? I've spent more at banfield in the last couple of months than I have at VCA over the course of a year (including surgeries). I just can't afford to keep paying over and over for services I've suposedly already paid for. read more

I have had several challenges with various Banfields over the years but Dr V and Rondi are amazing!

I recently moved here & needed some work done on my dog so I stopped in last week for some questions. Needless to say, the employee Andi was very rude to me. I asked her a few questions & her response was very rude & condescending. Why would myself or anybody else for that matter want to bring their pets here & be treated like I was. This is a reflection on how they would treat my pet. Careful people, don't say I didn't warn you. read more

I brought my cat here yesterday to get a second opinion on his diagnosis from another vet. My cat is 14 years old. He has kidney issues, a painful disk issue in his shoulders, and arthritis in his back legs. All of this was covered in the initial meeting as one of my main concerns was that he was not able to get into his litter box because it hurt him. The vet recommended updating his blood test to see his kidney values. I agreed and they took him in back. The doors going into the back have a window so I could clearly see what they were doing when he started SCREAMING. The vet tech had laid him on his side and was holding him by the scruff and roughly bouncing his head. I'm assuming that this was to distract him from moving his legs, however, you CANNOT do this to a cat with a disk issue in his shoulders! I have never heard him scream in so much pain. They have no compassion for your animals when they think you cannot see! To make matters worse, we had talked about starting him on antibiotics for an ear infection, but when they brought him back, they handed my (now limp) cat to me and said they could not get the blood from him. I asked about the antibiotics and the vet said "well I was planning on doing an oral antibiotic" and walked out of the room. The vet tech returned and asked if we wanted a receipt for our visit and did not mention the antibiotics. When we said we did not want a receipt she said said "thanks for coming" and left. My cat is old and has a lot going on. I brought him to the vet to try and get him help, but instead, they were very uncaring. They threw his head around harder then they should have done with a healthy cat. Then, to top it all off, it was all for nothing as they couldn't even get the blood. Instead of helping, I felt horrible about bringing him here as we left. I wish had not. They seem friendly when you can see them, but when they do not know that you are watching, they are not. Even when they came back into the room after THEY failed, they were rude to me and my husband. It was not our fault they could not get the blood, yet they were unwilling to give us the antibiotics. I would not bring any pet here again for fear of what they do when I cannot see. read more

We enrolled in the Wellness plan, they scheduled two separate appointments and we got to the appts and they had misinformed us of the dates and times. Very disorganized and additionally struggled with changing my phone number in their system. The last straw was when they auto enrolled me for a second year after I had already asked to not be auto enrolled, it cost me $108 to get out of the contract and they assumed no responsibility to the fault. ABSOLUTELY TERRIBLE! read more

We have been paying into the Wellness Plan for three years. After talking with other dog owners, I finally realized I was paying much more, per year than a private vet might charge, so I requested my plan be cancelled at the end of April (you cannot opt out any earlier than your contract expiration date.....unless you want to pay the balance). Since the plan covered dental cleaning, we decided to go ahead and have that done (the dog is 9 and has never had this done, would not have had the procedure done if it wasn't part of the plan). Just received a call that there "might" be a liver problem and further testing needs to be done ($69, not covered) as they don't want to put him under if there is a liver problem. I choose to just not do the dental cleaning...but guess what?? Since the blood work is part of the anesthesia and I was requesting not to do the procedure...the same blood work is now separate...$131, not covered! In order to simply pick my dog up, it will cost either $69 or $131...with potentially no work done. Oh..that's not true, if they determine there is a liver problem, there are weeks of meds we could give him, followed by another liver test (none of which is covered) and then maybe we could do the dental work. However, we would have to continue the plan (another year's contract) in order to have it covered. The dog underwent a "thorough" routine health exam last week and received his shots. He is one pound over weight for his breed and it was listed as having a severe weight problem. Otherwise, we were told the dog was in great health. Please don't waste your money on this plan. Realizing there are all levels of vets out there, I highly recommend asking friends and colleagues for a recommendation of someone that will care for your pet, not take advantage of you and charge a fair amount for the work done. read more

The only good thing about this location is Dr. Vestrate. 2 out of my 3 experiences with this location in the past month have been awful. I called today to get my dog seen for a possible eye infection (green discharge), and they would not schedule an appointment for her unless I paid a hospitalization charge to drop her off ($55)- which is ridiculous considering she is an existing patient and we have the wellness plan for her that is supposed to include unlimited office visits but yet we can never get her in. They told me the next available was a week later, however Cody failed to notice my dog already has an appointment scheduled for something routine prior to that. The staff is very unprofessional and not compassionate towards your needs. while I was holding with Cody, as he was supposed to be discussing with doctor, Ashley answered and I had to re-explain my situation, then when Cody came back to the phone he didn't even remember who he was speaking to- gave the usual greeting, and once I informed him I was holding for him, he had me repeat my information and told me I had to make an appointment or pay a hospitalization fee. This place is a joke! DO NOT GO HERE!!! read more