Great pet hospital.. I adopted a chihuahua with parvovirus and they cured her. The staff is very accommodating and always squeezes me in when I have a problem with my animals. read more

If I could leave no stars I would. The Vets here are predatory creatures that pray on people who have nowhere to go for their animals. Feel shame, you Lizards. Surgery is their go to if you give them an excuse. No care for peoples finances. Then guilt you with your pet dying. Good job guys. read more

Tried them one time and already looking for a new vet. I specifically told the vet that my dogs have an ear infection and she insisted that they didn't. Guess what? They do and now I have to pay for another office visit for 2 dogs and medication. If they listened we would've save a trip, money and the pain my dogs are going through. This is how they get money out of you. read more

1year ago we took our 8 year old ShihTzu to this Banfield to have his teeth cleaned. We invested around $650 for this procedure. No comments were made regarding dental issues. A year later, our quality vet noted during Bentley's annual exam that his teeth looked like they had never been cleaned, and that he had a couple issues which may require extractions. Today, Bentley has had 5 teeth removed. If the Banfield vet had done her job correctly and cleaned and inspected his mouth a year ago, at the very least she would have noticed something. We wasted the money, and our family friend suffered a tear unnecessarily. read more

On July 29, 2015, I took my dog in for a dental cleaning. I received a phone call from Dr, Meza, stating that my dog needed a tooth extraction, which I gave permission to do. The next phone call I received was that my dog had to be transferred to Valley Central Emergency Care Facility. To make a long story short, my poor sweet, healthy girl is dead. Apparently the balloon at the end of the breathing tube was blown up to much. This caused a 7.5cm (almost 3 inches) tear in Shordi's trachea. She was a chihuahua, weighing 12 pounds, so 7.5 cm is a huge tear for her size. Banfield in Fullertown, along with Dr. Norany Meza-Mankita, KILLED my dog. I had to fight them to get out of the remaining contracts that I had for my 4 other pets. Dr. Meg Weil actually suggested that I continue to bring the rest of my animals to Banfield, and use a different doctor! I can't in good conscience bring any of my other pets back there. When I asked what disciplinary action was taken against Dr. Meza for killing Shordi----I was told no action against her at all!!! Unbelievable!! They all sat down together 2 days after they killed my dog, and discussed how they can do it better for the next patient. I would highly recommend that anyone using Banfield find a new vet. You could be next. I wouldn't wish this pain and grief on my worst enemy. read more

Let me share my experience with Banfield. When my pup was 8 months old, I wanted to get him neutered and had only 2 weeks off to do it and stay with him because I didn't want him to suffer home alone. A month before my 2 weeks off, I called a bunch of vets for pricing and benfield had the best option, they told me if he's under 1 year old it's free! I will just have to sign up for their annual plan which will $30 a month! That would include vaccination and emergencies and exams. What a great deal! So I booked with them and when I showed up, everything the lady on the phone told me was wrong and they acknowledged it and told me that they had staff doing that to a lot of pet parents. Okay, so what are my new payments? $150 first time fee and $65 a month for a year.... well I can't really take any other time off to get him neutered so I'm kinda stuck because all the other vets are booked for months later! So I sucked it up and signed up for it. Throughout the whole year, I went back once due to an eye infection. They tell me "it'll be $45", I asked them well what am I paying monthly for?? They said it's just for visits which is $60.... it's a complete money scam, I'm absolutely not renewing my membership with them nor would I ever recommend them to anyone I know. The only pet that would be a good fit for them financially would be a medically complex one, but they're still very impersonal and severely business driven. Hundreds of my dollars went down the drain. If it was an insurance type of membership then it wouldn't have been down the drain just like our car insurance, but those payments don't even cover tests or any treatments! They just cover office visits! And they don't tell you that! read more

I had my first appointment there, a free consultation with my dog on Tuesday night. Dr. Wegner was extremely helpful. I had a 6pm appointment and it seemed to be an off night there. Dr. Wegner took his time and didn't treat us like a number. I felt comfortable asking him about a tooth problem she is having, he even gave me a price quote on how much it would be to remove the tooth. He did not rush me at all. Anything that concerned me I felt comfortable to ask. I did not have to wait to see him. Prices are VERY affordable here and I will be coming here more with my dog. I was very happy to learn about the Wellness plans the Nurse told me about. We will definitely be coming back ! read more

I took my new puppy there for his first appointment like I was told for him to be covered under warranty. Fastest vet appointment ever! I didn't feel he was checked thoroughly at all. Didn't look in his mouth ears didn't feel his joints until I said something about the hind legs and still didn't look at the front. Usually new puppies get a new puppy pack, NOTHING. Dr had no idea if I ever owned a dog before, never went over anything. The amount of money I spend on my puppy, enough that he has a warranty and the AKC is paying for the visit, well I think more should of been put into it. Seemed like the Dr was being bothered. Learning experience, my boy and I deserve better. Never again. read more

I brought my pup to the Banfield in Stroudsburg and couldn't be any happier with the staff there. Unfortunately, after this past snow storm, I was forced to go to the only other Banfield close to home (Whitehall location) because Stroudsburg's serves were down. My 4 month old puppy has been dealing with an on and off UTI and after being fine for 3weeks after taking her meds, the UTI came back full force again (bleeding and discharge coming from her lady parts). Both my boyfriend and I called in a panic once we saw blood and asked if we can bring her in as a walk in. The receptionist (I believe her name was Tricia) was VERY sweet and helpful, she explained since the servers were down in one location, another location cannot download the files from that downed store. After hours of going back and forth with the store, we finally got an appt for the following day. I dropped my dog off at 9am that morning with a urine sample in hand ( the Stroudsburg location told me to bring one with me last visit and supplied me with the kit). I received one call from Dr. Messa (not exactly sure of her name) explaining how my dog is just leaking puddles of urine and they cannot do a urine culture if she keeps acting like that. I explained to her my dog never did that and if she did that would've been one of the concerns mentioned to them when they checked her in/that I wrote on the check in sheet (the reason she was doing that was because she was so scared of them and she had to endure the pain of being pricked repeatedly in her stomach to get a urine sample straight from her bladder and being away from us for 6 1/2 hours). After 6 and a half hours of my puppy waiting there, I stopped in to make sure everything was okay, since I was not sure if I missed their call or not. The rude older receptionist there told me if I didn't get a call then my dog was not ready. I understand everyone is working and Im not the only customer there, but I wasn't sure if I missed their call and my dog was there for 6 1/2 hours just for her urine to be checked and possibly have some X-rays taken. Finally, the doctor brought me to a private room. The doctor had no personality what so ever. She told me my 4 month old puppy "attacked" her head tech and they had to keep her muzzled for their staff's safety. Not for nothing, but why would you have to keep my 4 month old puppy muzzled for such a long period of time and maybe the reason why she was nipping was because she was being pricked over and over with a needle that extended into her bladder for a urine sample (EACH TIME THEY MANAGED NOT TO GET ANY SAMPLE). I offered to hold her down if it were necessary and they informed me they would still have to keep her muzzled. I don't understand why anyone would have to be afraid of a puppy when you work in the animal field! Then the doctor explained that the urine sample I brought in wasnt a good batch and that when they tested it, it gave what she thought was a false reading. Long story short, my dog left in the same condition she came in, I left with ZERO meds to help my dog with the bleeding or any discomfort, the tech that was helping the doctor along with the rude old receptionist gave me an attitude when I asked why I was being charged for a urine sample that she claimed was a bad batch but tested anyway, the tech said that it was a pain to go back and ask the doctor about pricing (VERY UNPROFESSIONAL), I was still charged $250 for absolute no results or progress, and I was then asked to come back the next day to try more urine samples. When I asked would I be charged again for the same tests, the nurse replied YES! Why should I have to pay for the same tests to be done?! SUCH A RIP OFF! I called corporate to complain about my experience and to ask why I was charged for the same exact tests that were already done 2x(blood work that was $188 and urine tests), why I was charged $40 for a urine test at one location and $75 at the whitehall location, and I cannot be reimbursed when this was supposed to be a follow up on how her UTI was holding up. I don't understand how one location can over charge so much! Mind you, I am on their wellness plan for my 3 dogs I pay a total of $200 for their wellness plans for absolutely nothing! If it weren't for the Stroudsburg location, I would've stopped using Banfield all together. Dr. Levine at the Stroudsburg location is a pleasure along with the rest of her staff. My 3 dogs love them at the Stroudsburg location. Today, I brought Quinn to see Dr. Levine and my dog was so nervous to go into the private room to speak to the doctor she peed all over herself twice. I was also informed the head of the Whitehall Banfield was at the Stroudsburg location and she received my complaint to corporate, she didn't even have the nerve to come out and apologize for her staff's behavior or to hear my side of the story. She stood in the back part of the office. Very unprofessional on her part. I will not recommend this location! read more

If I could choose zero stars, I would. I have repeatedly been disappointed with this clinic. The bottom line is that they have REPEATEDLY delayed filling his heartworm medication every six months for almost five years-this time has been well over a month arguing with them that their records are, and always have been, incorrect regarding when he is due for this medication. It is to the point that I have asked a friend for heartworm medication because they have delayed it so long, I can't get it for him and it has been almost two months now since his last dose. It is the middle of summer and there are mosquitos-why am I ARGUING with a VET about keeping my dog safely on his medications? Unbelievable. I have emailed and called to no avail, and none of the service numbers actually go anywhere to speak to anyone. This is on top of the last five years of inconveniences of their staff never knowing when he needs to be scheduled for vaccinations, getting a call the DAY after we drove an hour for vaccines to tell me he's miraculously due for another one, to us ending up at an emergency clinic after his neuter because the antibiotic dose given to him afterward wasn't enough for his weight. I wouldn't recommend this place to anyone. Ever. read more

I'm saddened to write this review as we brought our cat in for routine treatment. We left with an empty carrier as our cat had died due to negligence of Banfield in Whitehall. Worst case scenario. Our cat was not vulnerable when he arrived. It was of the complete and utter incompetence of the staff, namely vet Lindsay Martell, that directly led to the death of our family member. Please find a vet you trust. The only other review indicated they took measures to cover themselves legally, I could not agree more...No sympathies offered. After killing our pet, they charged us $500 for treatment. This is dire and needs to be documented for I fear they are unstoppable with the utter negligence. Please look elsewhere. read more

It's IMPOSSIBLE to get an appointment,. My dog has been sick for awhile now. I do the on line schedule that they offer and I never get a call back and when I call they say they don't have an appointment for me. The only 'sick' visits they have are drop off appointments That does not work with my schedule at all and I don't want that. If my dog is sick I want to be there with her and talk to the vet.. So I just called today to see if I can get her an appointment for July 26th. Not like I'm calling last minute to get her in and I still was not able to get her in.. So now my sick dog will have to wait until Aug 5th. I'm switching vets after this and cancelling their useless insurance. Yes I understand the insurance is for wellness visits only however it was explained to me that it also covers unlimited visits as well for when they are sick and you just have to pay for medicines which are 10% off and all procedures are 10% off. The last time my dog got sick I once again was not able to get her in and she had to go to another vet where I spent $700... What is the point in having Banfield as a vet if you can never get your dog in when they are sick????? Nope.. I'm done with them. They are useless.. read more

They did not give proper care to my dog when diagnosed with cancer. In fact they carried on like he was not a sick dog. About a week ago I lost my dog to cancer, he was not treated in any way to deal with pain or anything my poor dog died in so much pain and sorrow. They constantly said they were closing when he desperately needed to see someone that understood what was going on. Instead they turned us down when we carried him inside for immediate care. And all of a sudden they did not help dogs in emergencies even though I had to wait almost 2 hours because of a pet emergency. This poor dog did not deserve this, I would not recommend anyone to go here. read more

They take very good care of my cat. I have had no problems, they are always polite on the telephone also.