Expensive my issue is Post purchase you can't get a human! If you call sales they tell you nobody is in Q in tech support and transfer you yet your on indefinite hold? I'm starting to think it was a big mistake buying from Banks! I finally made contact they are sending something free of charge I hope fixes the issue I'm having. Also the only email listed anywhere is for internal use only they will bounce it if not sent from inside the company , very difficult to get a human if you're not giving them money fo purchase. They will make it right once you reach someone outside the sales department. read more

Ordered a monster ram and ram air intake. Monster Ram showed up quickly, as expected, but the Ram Air Intake kept saying waiting for details on shipping info. After spending 3 hours on hold I finally spoke to someone and they tell me it's on backorder. They're real quick to take your money but make it extremely painful to get any updates. If you want to actually speak to someone in a reasonable amount of time - press 1 to speak with Sales, not 2 to check an order. read more

Ordered an air intake on December 22nd, 2025. Paid $465. Haven't heard from them or received the order. I can't find an email that works and I've called several times with no response. I'm beginning to think I've been scammed. I would prefer a refund at this point. read more

same as the others out of my two my exhaust clamps don't tighten their garbage. My intake half of it had a lot of plastic shavings in it bad coming off like a brand new tire tits in it won't get back to me won't give me a new piece. It's been quiet for three weeks won't buy again bad customer service. Hope my tuner works. read more

Somehow we ordered the 2019 year part online instead of the 2017 for our truck. We called the store and they were so helpful. They even went to the technician to see what could be done to make it right without having to return, reorder and wait another 6-8 weeks for shipment. They ended up sending us several components that made the parts fit our truck. I know those components were not inexpensive and they did not charge us or require us to send back the components that didn't work. We were very happy with their service. read more

Just got my Economind Diesel Tuner w/Banks iDash installed on my 2006 F250 at Banks, and I couldn't be happier! Roseanne at the front office went above and beyond to make sure I had everything I needed, and the technician was so knowledgeable and took great care of my truck. Big shout out to Alex for helping me pick the right products and coordinating the install - I'll definitely be back for more upgrades! read more

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Don't waste your time. I really want to like Banks, but their non existent customer service makes them not worth the trouble. I have been waiting for 2 months for a part that I bought and paid for to be shipped. My multiple emails to customer service go unanswered. I am on hold for 45 minutes with their "customer service" and still don't talk to anyone. The rare time I was able to actually talk to someone I was told that my order would arrive in 1 week. 3 weeks later and nothing arrived. As someone who is no stranger to modifying my truck the experience with Banks has been nothing short of pathetic when it comes to their customer service read more

I have been a 20+ yr customer of Gale Bank's Banks Power products including a complete Ottomind power pack with speed brake and billet torque converter that dropped 0-60 time 2 seconds on my '05 Siverado 2500 DACC which gave me over 10yrs 180k+ miles of trouble free service. I ordered a '15 GMC 3500 DADC 4x4 which I stalled an Bank's Idash 1.8 data logger over 7yrs ago. The device has worked flawlessly and has saved me thousands $$ anti time by being able to reset limp modes while traveling x country due to emmision system anomalies. When I recently upgraded my truck to the pedal monster product I had difficulty getting my Idash to interface I drove to Banks unannounced was assisted by Jeff whov defect with my Iidash and replaced it and got my pedal moster to communicate with my Idash without charging for work done a 1st rate American owned and proudly operate with American made products stars in my book.​ read more

Would offer zero stars if I could. 6 weeks waiting now and NOTHING, not even a tracking number. Communication, non-existent. They state that its a "shipping" delay, yet this is no shipping delay, this is a complete FAILURE to project an influx in order and process them according. I love how a response from a company rep to another review was that business is booming, they're not encountering any loss or going out of business, and that's probably true, so because it doesn't effect them on a market scale, YOU the individual customer does NOT matter. I lost a client because of these delays, potential vendor, but I'm glad they are doing well. All I want is my order so I can never do business with them again and be done with them for good. Extremely dissatisfied. read more

Quick to take your money but way beyond slow in fulfilling order. Been waiting close to 60 days for balance of order. Would have done business elsewhere knowing what I know now. Beginning to doubt if balance of order (cold air intake) will ever be received. Advise at this time would be to look elsewhere and don't make mistake I did. read more

I ordered a monster ram for my 2500 ram and I've been waiting for over a month and I called customer service they say my order won't ship out for another month. They need to tell customers before they purchase anything. they collect money for products and they give you any updates on manufacturing or shipmet. read more

they are quick to respond when asking to purchase but don't count on it after you purchase I purchased the Derringer, and once I received, I noticed both seals on the box were cut, so I contacted Banks and questioned if they sent me out a used Derringer and their response was that they would not send out a used product, and that they open them to make sure the firmware is up to date, I call BS on that, every electronic I ever installed or plugged in updates as soon it is powered up to make sure the firmware is up to date, needless to say I installed it and come to find out it didn't work, so again I contacted them and it was determined the Deringer is faulty and they would send out a new one, HMMM wonder if it was used? I asked if I needed to send the old one back before they sent me the new one, and they told me no and to wait till I had the new one and send it back after he also told me I would receive a tracking number that afternoon which was on Tuesday, and I did not, so I tried to contact them Friday afternoon with no luck and now approaching noon on Monday with still no response or Tracking # once I can get ahold of someone or get a response I will at that point asking for a refund not an exchange for what I personally feel was a used Derringer but can't say for certain, but kind of ironic it didn't work once installed read more

Fantastic products, horrible shipping times. Waiting over a month for parts with little to no communication, again products are great,but that doesn't help if you can't get them! read more

Ordered the Cold Ram Air Intake for my 2024 GMC Sierra 2500HD on Sept 11 2025 and here it is Nov 25 2025 and it has not delivered. When I purchased, it showed in stock. A day or two later, website showed orders shipping in Oct and here it is at the end of Nov and still no Ram Air Intake. One item from the order did ship right away but I don't understand why they charged me for everything when it is going to take at least 3 months to deliver and that is if it delivers then. I have used Edge products in the past and was happy with them, very disappointed in my first experience with Banks Power. read more

I had a "mechanic" install my monster ram intake on my 2019 Ram 2500 . He screwed up the install so badly, he didn't even use some of the most important parts and the ones he did use he broke!!! Thank God for Eric the sales guy who got me an appointment as fast as possible and Robert the tech who replaced all the damaged parts at no charge!! My experience with Banks could not have been better!!! Thank you so much Banks !!! read more

Banks Power - Auto Parts & Supplies Near Me - Azusa, California

They have 0 communication skills. I waited 8 weeks for a product that said 1-2 weeks with 0 communication from company. I will not be shopping here again. read more

2024 GMC Sierra 3500 Sept 14, 2024- bought and paid for Allison transmission pan manufactured by Banks, delivery stated by Banks for November 2024 Nov 2024- no delivery, Banks restated December 2024 delivery December 2024- no delivery, restated February 2025 delivery February 2025- no delivery, restated March 2025 delivery March 2025- no delivery, restated April 2025 delivery They never answer the phone. If they call back from a message left nobody can explain failure to perform. No communication sent on failure to perform problem. Can the part ever be trusted? A once good company provides no paid for product and bad customer service to me after buying Banks parts for 3 trucks. As well they have removed printed install instructions from shipments, another loss of value. No more Banks products for me or the family for our trucks or friends. It all looks like simple take the money and failure to deliver for 6 months. A company probably needing to just go out of business, beware. read more

This review is more about their customer service than the products. I have two issues. 1. The return policy has a hefty penalty of 15 to 20%. 2. It is impossible to get a customer service rep on the phone. I have been trying to cancel an order since December 2nd we are now at the 17th. The delay in contacting appears to be tactic to get you to keep the order. Maybe. Maybe not. update: this afternoon I was able to get authorize to return my original order without restocking fees. This effort would not have been necessary of the customer service person could have just canceled the order before shipping. Update 1 3 25 the cost of returning the iDash and mount was $25 with insurance. Too bad they could not stop the shipping on this order. read more

Was looking at buying the Monster-Ram Intake for my 2012 Ram 3500. Contacted Alecks a couple weeks prior to see if they would be having any sales for Black Friday since you get a 10% off coupon when you sign up for the email list. He stated at the time they will be having at least 15% that item for Black Friday and to give him a call back. I reviewed a BF2024 coupon code in my email with claims of up to 25% discounts depending on the product. When I punched it in it came back with a 13% discount. So the Bank Power big Black Friday sale is a whopping 3% off what you could get any other day of the year. Good job! maybe try to do just a little better and at least try to what you state on the phone to people. Perfect case of over promise and under deliver. read more

Aweful customer service! I called them with an issue after installing their product and they said their product had nothing to do with it! Funny the issue didn't exist before installing their product! Thanks for standing behind your product Banks! read more

Guys added my pedal monster in no time, hooked me up in banks lounge and boom done. Fantastic products, professional staff. Never seen such a clean organized facility for mechanical work. Cant wait to add more banks gear for real enegineered power. Top notch! read more

Banks adds to the fine print that they'll refund unused items (meaning they won't refund if you use item). That fact should be very, very clear up front and it isn't. They also add a 15% restock fee for unopened items. That should have been a red flag for me! Additionally, their return instructions leave no room for customer error or the customer risks an even less amount refunded. Had I clearly known that by installing their throttle controller it would void return/refund then I'd have not used it as was on the fence about it anyway. Deal with these guys and you deal with less than subpar customer service. They won't get my business again. Unacceptable that have to roll the dice and if you don't like what you purchase, you're out of luck. read more

(For the customer service can complain apout the part yet)Ordered the banks ram air intake and outer filter on 12042024 called next day my son also order same thing ask to cancel his order scott said already shipped. Called back 14days later then says oh it's on back order 45min later cancel son's order no charge 01312025 shipping today wtf no later than next Thursday crazy no sry 4 inconvenience or strait up lies for almost 2months there running a scam how many nonexistent parts can you sell as stocked ready for shipping? Let's get .50 cents from the class action read more

Horrible! I bought a very expensive part from them a month ago and still haven't heard if it's even been shipped. Can't get ahold of anyone there. It feels like they just robbed me! Nothing I can do. Do not give your money to these people. read more

I am very disappointed with the packaging. I ordered the monster ram intake for my Cummins and it was missing the common rail spacers and the heater element. I called customer service and spoke to Dennis. The missing parts were supposed to be overnighted but I don't get them for four days. He sent one spacer and the element. Called back and the best he could do was get the rest of the parts coming.... Maybe more money should be spent on shipping personal then ads ‍ I also asked if there was anything else he could do... nope. Moral of the story, check all your parts before you start your project. Or go with another company read more

Ok ,great parts ,sales wow they sale it. Get your money yes ,then slow on delivery, and phone customer service SUCKS!! ,wait time ridiculous return call ,NEXT DAY ,screw that. read more

Kate G at Banks was an amazing customer consultant ! She knows her stuff when it comes to the products she represents . She took the time to go Above and Beyond to ensure the my wants, needs and expectations were met and exceeded! The Banks app programmable Pedal Monster gave me the confidence to get onto major freeways and interstate ! The 2022 Ram H.O. with the Aisin transmission Needs the Pedal Monster!! I recently added the Monster Ram Air w/fuel line and Ram air rechargeable filter!! WOW!!! It's like driving a New Truck with no hesitation ! I haven't driven a TRX,however, this performs more like a vehicle that has had major modifications . Btw my emissions are in tact! Kate and The Banks Team have been Amazing! I could go on and on about their customer support and expertise ! I'm Grateful for The Banks Team and Kate!!! Thank You! read more

I purchased the Banks Speed brake in 2017 for a 2009 GMC 3500HD 6.6 LMM. The system worked flawlessly up until a couple of weeks ago. The truck started to get codes p003a, p0299, p2564 and once a p2563. I changed out my air filter, Turbo vane position solenoid and Turbocharger boost sensor. Did an oil system clean and changed my oil and oil filter. Also did a turbo cleaning and I was using a fuel additive in my tank to clean my injectors and turbo. The codes kept coming back so I took the truck to a Mechanic. They found that the bank's system was causing the codes. Anyway they completely unhooked the bank's system and the truck runs perfectly fine and no codes are showing up. It worked great and I would like to keep using it but I am forced to look at other options. Some person on their Facebook page told me that they want all my shipping info to create a shipping tag. Tech support wants to test the unit. Been down that road before, sounds like a run around to me. read more

Beware of Banks. They will take your money then not ship your goods. I waited for three weeks to get a torque tube system. No one told me that they did not even have any. When I called, they said it would be a month because their machine broke down which I thought was weird. Then after a month I called back they made me leave a phone number and said they would call me back. They did call back the next day and said we are cancelling your order. They said that it would be another 3 months to get the product, so they were just going to refund my money. Then I called and another person said it would be six months. These are typical responses that employees have to tell customers when they are going out of business. This is typical of the younger generation driving a business in the ground that has been around for years. Getting a paycheck for doing nothing and not realizing where their paycheck even comes from. Another sad day in America for sure buyer beware. All they have to do is tell a customer they don't have the product they are advertising and not steal your money for a month. God only knows what they are doing with customers money while holding it. Dishonest for sure. read more

After discussing my Duramax speed brake with a technician, I was advised to mail it in for an evaluation. I did this along with the cables associated with the unit. The unit was accepted on about December 5 2022. After numerous calls I was told that the unit was lost at Gale Banks Engineering. The date now is March 6, 2023 and after calling 3 times there is still no work as to unit. I think this is a shoddy way to run a business. As an aside while I had this on my 2007 Duramax classic, I would get a rangeshift interrupted notice and the truck would go into neutral while towing my trailer so I think there was a defect from day one . read more

The wrong Pedal Monster part # was sent. The box was sealed and had the correct part # on the back, however the actual part # was different. Part # on the box was 64326, part # on the actual Pedal Monster is 61320. Poor inventory control. read more

I recently(2 weeks ago) bought a high ram manifold and intercooler kit for my F250. The order got to my house in two days after purchasing the kit. I was really impressed about how fast it got to my house because it was roughly 80 pounds. After installing everything, I noticed the high ram manifold was for the wrong year. This is not Banks fault, my truck is 2004.5, if found this out from this and I'm not mad at all. What I am extremely upset about is that my truck has been down for the wrong part for two weeks. The reason I get from banks is that they are switching over software or they are waiting on the warehouse. The promised me it was going to be shipped out on Monday, I called Tuesday and they told me the item will be shipped out on Wednesday. Now they are saying Friday. I had to explain to them that I am in the same industry and if the item is on back order to just let me know. Right after I said that, they are telling me that the item is on back order, me and another gentleman are waiting for the same part. Plus, I'm still waiting for a phone call back that they promised me. WHY can't they just tell people straight up?!?! It's harder to dig yourself out of the lie! Now I don't think I will ever purchase another item from banks just due to them lying and trying to hide the truth. How can I or any other customer trust what they are telling us? read more

Not sure if I'd say I really hope Mr. Banks is aware of the poor customer service that is representing his name and brand as I love his YouTube videos showing all the hard work and research he puts into the products he sales. But makes me wonder if he is aware of what's going on behind the scenes of his business. I ordered a cold air intake for my 2020 RAM 2500 on 1/11/2022 directly thru Banks Power website. No where on their website did they mention anything about the intake being on backorder. I placed my order and waited over a week for my intake. Every time I checked on the status, it still said "processing". They took my payment so I wasn't sure what the hold up was, so I decided to give them a call. I spoke to a gentlemen named "Dennis". He mentioned that they were short of the material to make the housing for the intake. He said they should be receiving the material that week and that my order was #1 on the list and should be shipping out close to the end of the week. Week two goes by and no status change, so I decide to call towards the end of the week to get a status update. This time spoke to some lady who mentioned that they were just waiting for the material to make the housing for the intake. I was told my intake should ship out early next week. Week three goes by and yet, no status change, so again, I decide to call towards the end of the week and see what's going on with my order. I get Dennis who tells me that again, they're short on the material to make the housing and that they just received some so my intake should be shipping out early the follow week. I mentioned that's what I keep getting told is that the material is supposed to be coming in and that every week for the past three weeks my intake "should be shipping out the following week". Week four goes by and again, no status change on my intake. I called in the middle of the week and spoke to the same lady from week two. She mentioned to me that they were still short on material and that only a little bit of material was received and that they processed orders ahead on mine. I asked what do you mean orders ahead of mine? Dennis told me my order was #1 on the list. She tells me my order is #3 on the current list and that once the material arrives, they'll process it. I said you guys have been telling me this for the past four weeks now! She obvious didn't care and said well, we'll ship your order once more material arrives next week. I said you know what? Just cancel my order in which she was happy to assist. I ordered a Pedal Monster a while back and was impressed with their product and was more than happy to chose Banks for my aftermarket needs for my truck. However, I'm extremely disappointed after getting the run arounds with poor customer service, I'll be taking my business elsewhere. This place is a joke considering claiming "They are the best!". I would've been more understanding if on their website they at least noted the intakes were backordered in the first place. But then to lie to your customers weekly about the status of their order is completely unnecessary. What else do you guys lie about to your customers? Quality of products? Performance numbers of your products? read more

Edited review: They remedied the situation by offering contactless will call pickup, weekend is not ruined. Much more satisfied considering I spent a small fortune on the parts. Thank you Rich or Rick at Banks, you made my experience 100% better. Original Review: Ordered 1200$ in parts, one kit was incomplete. Did not offer contactless will call. Really upsetting and left me with a terrible terrible impression. Ruined my weekend. read more

pedal monster does not work on a 2010 ram. they have yet to develop a firmware update that adds the reverse safety feature yet they do not mention it anywhere on their page. disappointing and a big waste of my time finally figuring this out. read more

Excellent customer service, they currently do not have their showroom open, was given an estimated 1 week wait time due to the availability of parts but they managed to complete my order and have them delivered in two days. Thank you for the headers, I will be back for more parts! read more

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Tired of these guys using covid as an excuse ...i ordered a sidewinder turbo kit $3,400.00 on 3/19/2021...its now 6/28/2021...and they havent shipped it yet....icalled banks and they said covid messed up their supply chain...ok sure but 90days plus and nothing....which tells.me that banks is not made in house im betting china ....what a crock of shit...banks probably slaps their logo on some other POS turbo and calls it good ....they are basically drop shippers.... read more

Banks steps up to the plate. Not only do they produce a superior product but when things do go wrong, (and they can with anything) they step up to the plate to help diagnose and repair the issue. Recently, they even warranteed a system that was out by nearly a year! Thanks again, banks dudes! read more

I purchased a Banks Bullet for my 2016 Dodge Ram Ecodiesel. The Banks Bullet arrived on 03/17/17 and I immediately installed the unit. I installed the Banks Bullet exactly as directed by the Banks installation manual. Prior to the Banks Bullet installation, my truck ran smooth and there were no problems whatsoever. On 03/18/17, I started and test drove my truck. The engine stumbled at stop lights and ran rough. There was a very obvious engine miss. I later had my son drive the truck to get his opinion on the truck's performance. My son noticed the same roughness as I had felt. We drove on the freeway for a short distance and started the return drive to our house via surface streets due to the apparent stumbling of the engine. Approximately 1 1/2 miles from our house, the throttle stopped working, and several "check engine lights" lit up the dashboard, "Service Electronic Throttle Control, Low Oil Pressure".The truck engine died as we pulled to the side of the road. The Truck would not start and I called AAA for a tow. The following day, I removed the Banks Bullet components and the problem seems to have disappeared. I phoned Banks Technical Services today, 03/20/17. I was placed on hold " 2 separate times in excess of 25 minutes each time". This wait was due to "high call volume"!! I wonder why!! They sell faulty products! Needless to say Banks Engineering Technical Support is non-existent. I would never buy another Bank's product and I don't recommend you do either.... read more

I heard all kinds of testimonies from this company stating that their product is the best you can buy. This is why the prices are so very high. "THEY ARE THE BEST" I'm not too keen on companies stating their stuff is the best, but doesn't back it up with a good warranty. I bought, Transcommand, Techni-cooler, Big head waste gate, High boost compressor wheel, and Banks Exhaust brake. You're talking over $5k spent. I had them install everything and I paid their high labor cost. I did that because I didn't want them to later not warranty their products because someone else put it in. Turns out, they still didn't warranty it even though they installed it! I've been back four times for my exhaust brake and had to pay each time for their labor. Even if it's their product that is the problem or a mistake the tech made! If you're okay with Banks Tech's or Clerks looking for any and everything they can claim that it's not their product to blame and then charge you for their labor, then this is the place to buy your stuff. Seriously Gale Banks, stand behind your product and make sure your staff do the same! read more