I cannot recommend Banner Carpets enough. Their office staff and work crews are truly wonderful. Kind, prompt, professional and very knowledgeable. Very supportive team as you handle all our remodel/flooring needs read more

Love my vynal floors and carpeted master bedroom! If you want a job done right you go with Banner Carpets. While pricey (however for carpet you have ranges across prices) you get your monies worth. I was especially pleased with the crew that did my floors as no detail was missed. We've been using this company on my family for years so it was a no brainer to use them for my new townhouse. read more

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So far, I've had a great experience with Banner Carpets. I stopped in today and met Richard. I told him what I was looking for and he took me straight to the exact product. I asked about taking samples home and he handed me the entire sample board and said, "Take it home, figure out what works, and bring it back later." So there I am, walking down the street with an umbrella in one hand and a big carpet sample board in the other. It took about ten minutes at home to know which one was right. I drove back, told Richard my choice, and he immediately called his supplier to confirm availability, did the math, gave me the price, and we were good to go. I asked when they could install and he said, "Eight days, first thing in the morning. That work?" Yes, it works. For context, I actually take Yelp pretty seriously and I try to leave detailed, helpful reviews. Recently it has been rough for home improvement. I had a highly rated HVAC guy completely screw up a job, refund me, and leave me hanging. I ended up calling someone I met at a punk rock show almost a year earlier. He drove down to the beach, fixed it on the first try, and gave me a genuine punk rock bro deal. Then for carpet, I reached out through Yelp to South Bay Carpet & Hardwood. They messaged me saying to ignore other companies because they had my back. After that, I got a canned email, no follow up, ignored calls, ignored texts, and eventually a message about being a family business dealing with a sick grandma. I was sympathetic and told them no problem and that we could reconnect Monday. Then nothing. Total ghosting. Not trying to be heartless, but grandma would want you to take care of your customers and keep your business running. Another company on Yelp declined the job upfront, which I actually appreciated because they didn't waste my time. All of that is why Banner Carpets really surprised me today. Based on their Yelp reviews they were not my first choice. After today, they are at the top of my list. Friendly, fast, direct, and actually helpful. If installation goes as smoothly as the rest of this experience, I will be happy to update this and lock in the five stars. Stay tuned... *Update - Install day - the installers arrived on time and did a beautiful job. They were in/out in about 1.5 hours (installed carpet in a bedroom), respectful of my home and courteous. I'd definitely recommend Banner Carpets - 5 stars. read more

nner Carpets did an excellent job installing carpet for me. The quality of the work was excellent as was the politeness of the workers. They were quick and cleaned up completely when done. I will be back for my next flooring need. Thank you! read more

Banner Carpets Flooring Center - Carpet - Carpeting Near Me - Redondo Beach, California

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They are very good with customer service when they sell you the products. I was told to get more just to be sure I'm not short as I could always return the excess product. When the time came they told me not to bother as the restocking fee would be nothing as the restocking fee was so high. This was NEVER conveyed to me when they told me to buy extra product. Had i known I would have used another company. Do not trust these people as they are not upfront and honest. read more

Great company that is honest and kind, would recommend to friends and family. Richard is the man!

Thank you for my beautiful floors. Great work and quality. Communication was excellent. Thank you again read more

Banner Carpets Flooring Center - Carpeting Near Me - Redondo Beach, California

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My husband and myself needed carpeting for one of our rooms and we were so happy that we walked into Banner Carpets and flooring and met Richard. He was absolutely amazing and helped us pick out a great carpet that is so nice and soft. They came and measured and installed it so fast, that I couldn't believe it. We are thrilled. Not only did we buy carpet but we bought flooring for our kitchen and he also helped us with our countertops! He gave us a great deal and we are so very grateful for him and banner. I will most definitely buy from him again in the future and recommend them to anyone, you will not regret it. I promise it will be one of the best things that you ever did! My kitchen is so beautiful now. I owe it all to Richard and his hard work and wonderful staff! Thank you again ;-) read more

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Banner Flooring are the best. The put LVP throughout my office and did a terrific job. Definitely consider them when you need new flooring.

I was actually on my way to another carpet store and stopped here and I'm happy I did. I ended up getting the carpet I needed here. Excellent customer service and huge selection of carpets and hardwood flooring. Although I had my own measurements the gentleman who I believe was the owner still came out to measure and I'm glad he did because my measurements were wrong lol. He was super nice and down to earth and so was his wife who assisted me in making my carpet selection. Instillation was great. The installer arrived right on time and did a superb job! The carpet is lovely, nice and plush. And I was happy with the price and loved the quality of customer service! read more

We couldn't be happier that we chose Banner Carpets for love new luxury vinyl floors! We had originally had another quote and a friend referred us to Richard. He was AMAZING! He was at our house the next day, gave us a quote an hour later. He not only beat the competitors price , but he got the work done in half the time, as well. His crew were efficient, professional and hardworking! Even our neighbors couldn't believe how hard they worked! We even made a few changes last minute and Richard pulled strings to make it happen. We couldn't be happier and more grateful for Richard. Our floors are perfection and we love our new baseboards too! I highly recommend Richard and Banner Carpets and have recommended to them to many friends already! Thank you Richard ! read more

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Amazing! We love Banner Carpets! We just had a slab leak at our house , and the entire kitchen/ downstairs floors ( 2000sq ) had to redone. Their prices were perfect . Banner Carpets were so easy to work with. They were on time, they had great product , and they finished the floors IN ONE DAY. They were kind to my children and dogs . I am a fireman wife and my schedule is rough, and sometimes it's just me . They were helpful, hard working , and THE BEST COMPANY FOR FLOORS. This is my second home that we have renovated and I would choose them AGAIN AND AGAIN AND AGAIN. Banner Carpets for the win! read more

Banner Carpets Flooring Center - Ted the dog and our new floors ! - Carpeting Near Me - Redondo Beach, California

Now that we are moving we just want to help other people who have overseas contracts staying in Torrance, California for few years and want nice cushioned carpet in your place for your family, there's so many options I cannot recommended here. Banner prices are more expensive than any competitors, just try searching online and call around you will see. My main reason for the 1-Star is because sales guy wouldn't honor the 10% off for checking in, he said he did but just added on other charges that are bogus from what competitors say when I show my invoice. It says ANY carpet by the way, but it's not. I came here because my neighbor recommended them and I really liked their carpet that's good for dogs and didn't shop around especially because the sales guy Manny Danny, I think it was, he was so nice at first. I had to save up for the nice carpet so once he realized I can't pay right away I felt pushed aside. After my first pay I came back and he didn't recognize me or he did but gave cold shoulder. When I said I had saved and can afford the nice carpet now, he was all smiles again, very sneaky. It was only after when I shared with coworkers they showed me many options and I realized I was ripped off and there's a few squeaky spots too which is bad because my downstairs neighbor already complains about the footstep noises. From my experience I really can't recommend Banner, maybe I just got a greedy salesman, but then the installation was terrible too, makes me wonder. read more

Banner carpet is involved in theft, Be extremely careful when doing business with them. They stole $2,600 from me.... I sadly hired them to do a job for me a year ago and payed with my card. Now a year later that have taken the same exact dollar amount out of my account charging me again 1year later this is pure theft.... impossible to get in contact with I went to the store and they flat out just didn't care and refused to help, I know have to start a fraud case which should not ever have to happen I'm sure I'm not the only person they have done this to by the way they are acting. read more

Scheduled an appointment for today and the guy couldn't come out until the end of the day. So I was killing time waiting 5pm 5:15 5:30 5:40 so I decide to call. The guy answers and says "hey Mark what's up" that is a true sign your in trouble right away. Clueless about our appointment. I was trying to give them some business as they just opened 2 months ago. He said they were busy and couldn't get over today. I arranged my day to be there to meet him but I am an organized guy. If you have an appointment you keep your appointment and tell whoever popped in that you have to go OR call me at least to tell me you are aware of our appointment and will be over at X time so I know we are still on. Why am I calling YOU? Don't give me this hey "Mark what's up" BS. Told him this is a sure fire way to lose business and go out of business. You unfortunately get one chance to impress me. You failed miserably. I would not recommend based on this effort or lack thereof. read more

Just completed a major home remodel. Laid luxury vinyl planks over our old engineered hardwood, as well as new carpet in our bedrooms, and couldn't be happier. Richard and his team were fantastic. Extremely easy to work with, great installers and a very fair price. Everyone that comes over can't believe how great the floors look! Would recommend to anyone looking to refresh their home. read more

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My experience with Banner Carpets in Torrance was horrible. The sales associate Dan is not very kind or customer service oriented. But I'll give him one piece of credit, he can push a sale. Other than that, the sales rep is a real A**hole. We have learned that the warranty on the workmanship and material is not guaranteed by Banner. For example, today we went to the Torrance store to seek advice and guidance on the carpet they installed. Certain sections of the carpet is starting to bubble and it looks horrible However, Dan offered no guidance or assistance on the issue. His reaction to our concern was the carpet issue is not their problem. So my advice to you is, if you want to spend your money wisely, do not go to Banner Carpets in Torrance to purchase flooring or carpeting. I flushed $12,000 down the drain interacting with Banner. read more

I don't leave any reviews, but I know good customer service when I see it! Smooth process from start to finish trying to get carpets installed for a few rooms in our house. The price is reasonable, super quick installation, and responsive! Thank you to Richard and your amazing staff. read more

Excellent selection of products! Fantastic installation! Easy to work with No Pressure! Very competitive prices! Richard at Banner carpets worked within our budget and helped transform our townhouse perfectly. We Highly recommend this company. read more

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Wow, I hate writing these 1star reviews but I believe people should know what happened here..... my roommate and I recently moved from Venice to Marina and wanted to redo the dreadful black/blue carpet that existed, who does black carpet?! One of my co-workers actually recommended this place and said to ask for Richard. When actually had a guy come and do an estimate, Danny was kind enough to answer all our questions, mind u, we have no idea whether what is best hardwood, engineered, laminate, the list goes on... we were given a quick tutorial on what's what and decided to go with laminates since we both have a dog. He gave us an estimate and we signed some forms and bada-bing-bada-boom! After, we were excited and shared our joy with co-workers and friends. When people saw the estimate though they were iffy saying that you can do it yourself it's not that difficult and the labor is too expensive. So we decided to call and ask if we can get just the laminate materials and we are going to do it ourselves with a friend who did his entire condo floors himself. No problem they said. When we went to pick up the materials, that's when everything started to go really south. Long story short, our original estimate of $2000 ($1400 materials and $600 labor) was changed to $1800 materials and $200 labor. We even showed them a piece of paper that Danny himself wrote down on front of us in our apt and he completely denied it, then where did we get these numbers?! He laughed it off saying "Hey our labor was only $200, it's a steal but you didn't want it." If it was $200 we would've just paid and saved the trouble, but now we have to pay $400 extra? The thing we signed only said the total and not a breakdown and he claimed he never gave us those figures, but it's two against one Danny, we were there, so were you, I'll know better to record things or get a breakdown with future businesses or contractors, but just cause we're beach blondes doesn't mean you can talk down to us and blatantly lie, he made us feel so cheap like we were asking him for a discount. Definition of a pushy sales rep. We tried our best to get our original $1400 in materials and go, but the conversation was not going anywhere... we ended up having to pay the $1800 since they ordered the materials and we signed the thing, we were not happy campers. He said he would help load the materials into our rental truck, but we had to do it ourselves, seriously?! Half way through the owner Richard helped us out, but we thought it was super weird and suspicious that he didn't take responsibility for his employee's actions saying that it was his deal, not his and he didn't know what was going on, are u sure u're in charge? Wow, if I had a business I would not allow my employees to cheat customers and take responsibility, not stand idly by. I could go on and on about the entire ordeal but I hope others look around because materials are a fraction of the price they sell it for online, you just need to DIY or find a friend who can help. The redeeming 1star for this review is that the laminate was very pretty. After installation we were really happy to see our new beautiful floors, but then again this is the worst sales experience I ever had, it literally made me cry because I felt so helpless that we were victims to such a criminal markup :( read more

Banner Carpets provided us with great customer service when we came to them for new carpeting upstairs. Dan is extremely knowledgeable about types and qualities of carpeting and guided us in choosing just the perfect combination of material and color. In addition, due to extreme amounts of unexpected rain, he worked with us on installation dates and held the carpets at the warehouse until they could be safely installed. Joel and Jose were our installers and could not have been more helpful and professional. They did an outstanding job and it was not easy being upstairs and with furniture to move. The price was excellent for the quality of carpet we selected. We are very pleased with the outcome and highly recommend Banner Carpets. read more

I cant say enough good things about Banner Carpets. Richard was so helpful in the carpet selection process, determining what was best for our home and foot traffic. The installation was seamless. The crew was courteous, clean, and quick. When the job was done everything was in great shape and we love our new carpet. The best part is that their prices cannot be beat! read more

Banner Carpets Flooring Center - Carpeting Near Me - Redondo Beach, California

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Richard made the process of ordering carpet and laminate flooring so incredibly easy! I appreciate the professional installation. Highly recommend this company!!! read more

Don't let the name Banner "Carpets" mislead you. When I wanted new hardwood flooring I went to Banner Carpets and was blown away with their extensive selection. They had hardwood, laminate, bamboo, cork, vinyl, ceramic tile, and of course lots of carpet. Their sales associates are so knowledgeable and friendly, I felt like we had known each other for years by the time I left. I also received the best deal in town after shopping around for weeks. When the installers showed up to install my new hardwood they took great care to ensure my furniture and walls were not damaged, and they did a fantastic job. I definitely recommend Banner Carpets! read more

Banner Carpets Flooring Center - Carpeting Near Me - Redondo Beach, California

Richard and his team are amazing. They met me on a weekend soon after we submitted an offer on our new house and he had everything lined up and completed before we moved in. He installed new carpet in 2 bedrooms, new kitchen floors, back-splash and counters. He is responsive and his team does reliable (and clean) work and for a competitive price. Will be using again on the next reno. Thank you. read more

We recently had Banner Carpets install the carpets in our condo and are very satisfied with the overall experience. Danny Rodgers has proven to be a great asset in helping us to select the right solution for our home and make sure this would be delivered-and installed-on time. From the order to the installation it took approximately 2 weeks . We would gladly use them again for any future needs. read more

We found Richard through our wonderful designer, Lisa-Marie Silvers. After choosing color possibilities at the store, Richard met us at our house far in advance of the project, talked us through our options, provided a quote (which never changed) and was very responsive by email and/or phone throughout the planning stages as well as the installation His 3-man crew moved furniture, demoed carpeting and molding and installed the floor and molding in our large family room in a single 10 hour day. There was one design challenge that they resolved wonderfully in conjunction with Lisa-Marie. We are VERY pleased with the final result of their work. read more

Worked with Richard on replacing flooring for the entire house 6 years ago. Did a fantastic and timely job. What is more impressive is that I've recently had a drainage issue and needed to review the old invoice to keep the insurance company honest. Banner not only kept my invoice, but (again) responded timely and provided free copies of the documents needed. Awesome customer service! read more

Good communication with Richard from the consultation, showroom and installation date. Installers Joel and Jose were in and out in probably 4 hours on a holiday Monday morning. Very good and efficient work. Great value for the price we got on our carpet as well! Thanks Banner! read more

They still haven't made any efforts to make this better. Never tried to reach out and our concerns were patronized. Everyday we see the carpet and it's pretty disappointing. Hope u guys are better to others homeowners, sincerely, Dennis & Miranda Simmons. read more

Thanks for another amazing job!!! The team at Banner Carpets has been installing wood, carpet, tile, and even AstroTurf in my home and business for years!!! He uses the same amazing installers over and over again and they are super clean and considerate of my belonging. Not every job I do with Banner is a large one, but they ALWAYS treat me with great service and price. I would confidently recommend Banner Carpet to anyone!!!! read more

Richard was great to deal with; professional, responsive and price was fair and competitive. We love our new floors. We ended up doing hardwood floors throughout our entire house so it was a big job. The whole process, including picking materials, installation and payments was pleasant and without surprises. The final bill actually came in a little lower than expected. I highly recommend this company. read more

My wife & I went in to Banner Carpet's showroom last June to select vinyl flooring for our condo's common area (living room & kitchen) - appx. 450 sq. ft. 'Banner's Owner, Richard Bortsuk, recommended & sold us flooring that looked nice in his showroom & fit our budget (even though my wife expressed concerns about the apparent softness of the product - which Richard assured her would not be an issue.). The day the flooring was to be installed, Banner's installer installed the material over sub-floor at our entryway which was rotten & should have been replaced first. Instead of halting the installation as soon as the rotten sub floor was discovered & notifying us & his boss of the subfloor's condition (unsuitable for the installation), Banner completed the entire installation. When we came home that evening, we discovered this problem. We called Banner immediately to let Richard know that our landing felt unstable and spongy when we walked on it, etc. Consequently, the freshly installed flooring was pulled up by Richard's crew revealing a sub-floor area that obviously needed to be replaced so a suitable surface on which the new flooring would be installed was in place. We immediately contracted with another builder to replace the subfloor at our expense - which was done 2 days later. Instead of ordering new flooring & simply starting over to ensure a proper result, Richard assured us his crew would be able to re-install the same material (including the section that had to be ripped up) properly & seamlessly. We should have insisted on new material. Now, there is a jagged seam showing from where the flooring material had to be cut away from the rest of the installation in the area where the sub-floor had been replaced- not in a corner mind you, but in the same landing/entry area at the entrance to our home. To "add insult to injury," the new flooring showed signs of heavy wear, i.e. dimples & depressions everywhere. This additional defect should have not had anything to do with our occupancy and these defects were present from Day #1 and they were pointed out to Richard, too. Additionally, when cleaner was used on this surface, the flooring became permanently spotted in several areas. We pointed this out to Richard who did come out to see these issues. Unfortunately we had a death in the family (really) & we were unable to keep the appointment. A few months later I decided I had to revisit this matter, so I called Richard back. He was not happy to hear from me, nor was he nice. I was told that a manufacturer's inspection needed to be ordered. After waiting patiently for several weeks for the inspection & having the inspection done, the inspection co. (representing the manufacturer) denied our claims of poor installation, lack of wear-ability & spotting. The 1st inspection company had promised their findings in 10 business days - it took a month. We were shocked that our claim has apparently been denied. We were never sent a copy of the findings. To Banner/Richard that should have been the end of this matter as far as he was concerned - at least that was his attitude. But, I called Richard and let him know that I wasn't letting "this go," so he agreed to bring in another inspection co. Finally, 3 weeks later, this was done & again our claim was denied based on the inspector's findings that the damage to our flooring was no fault of the manufacturer. My wife & I work 60-70 hrs. a week off site. We are home to sleep and on weekends. We are quiet neat people & our impact on our home is minimal - we even dine out most of the time. Our home is also professionally cleaned 2X/month. After I called Richard to discuss this situation again, he coldly suggested we purchase laminate flooring from him but he told me it would cost appx. $2300. If I were Richard, I would have offered to replace 100% of the flooring at HIS cost & waived the labor charge & informed the manufacturer of these obvious problems & TAKEN UP THESE MATTERS WITH THEM. At Richard's insistence the installation had to be redone with the same material so now an ugly seam is in our entryway which we see every time we enter & exit our home - so do our guests. Contrary to Richard's promise, this brand of flooring is NOT durable & it also stains permanently when anything but water is spilled on it. All along Richard was aiming to get the flooring manufacturer to pay ALL the related expenses to replace the material including his labor costs. Now that he has documentation he thinks he is in the clear. His position is I can start over & buy more flooring. If I were Richard, I would have contacted the manufacture and insisted they cover the flooring quality issue & I would have also "fessed-up" to my co.'s part in the botched initial installation on top of rotten sub-floor. Just be honest and make this right & do not put the blame & cost for this mess on a trusting customer. Like Nancy B stated, "Be warned." read more

Richard and his crew at Banner Carpet did an outstanding job installing our new hardwood floors. He not only came out to measure and establish our needs but also provided samples to try and match existing floors in others rooms of our home. His honesty and professionalism made our decision much easier. They completed the task on time and within the cost quoted. Because of him and his crew they made our project as painless as possible. I would definitely recommend Richard, his crew and Banner Carpet. I am a very satisfied and pleased customer. read more

These guys are the worst - a must to avoid. They completely botched the work on our hard wood floors and then completely refused to take any responsibility for it. It will cost us thousands to repair the damage Banner Carpets Torrance has done to our house. Be warned. read more

I have had Richard B do multiple projects at my home and office He has all the materials and know how you need to make the right decision for you His crews are on time,efficient, good at their job and friendly I can't recommend him and Banner high enough! read more

I just recently purchased a new home and needed new flooring, but having a tight budget knew I wouldn't be able to afford much. My friend told me to check out Banner Carpets and wow I was lucky I did. The sales staff was so helpful and knowledgable, I worked with Danny the salesman and Richard the owner. They sold me a houseful of designer carpet that was 60% off in the exact color I needed and having saved so much money we were able to tile our bathroom. The store selection is fantastic and the staff was very patient. They were very respectful to stay within my budget. I do have more work to do on the house and Banner will be my go to guys. Don't go anywhere else but Banner. These guys are the best. read more

Richard at Banner Carpets was a delight to work with! He delivered a fantastic product on time and without any additional charges. His work was of the highest quality and his workers very professional. We love our new runners on our stairs. Highly recommended! read more

We recently decided to replace the carpet in our living room with porcelain tile that looks like wood. After two pricey quotes from other installers who under measured our square footage by over 100sq ft (still not sure how that happened), we hired Banner carpets for the job. Richard was awesome to work with and very patient through all my color decision delimmas as we have a room darkened by trees outside. Richard and his crew guided us through the process and even gave additional discounts where they could! The tile also looks amazing and the workmanship was spot on! I would absolutely recommend Banner carpets and will use them again when we replace carpets upstairs for sure! read more

My Husband and I recently remodeled our home in Rolling Hills and had the task of having to pick out all new flooring. This to us was extremely stressful and overwhelming as we had several areas that needed wood, carpet and tile. We ended up working with Richard (Owner, who came highly recommended by our friends), who was AMAZING! He was friendly, patient, very knowledgeable about all the products he carried, offered a large selection to choose from and made sure to help us stay within the budget we had given him. He did not rush us in making a decision a came to our house several times to go over options. He was very professional as were all the installers who did all of the work. They were super clean and their attention to detail was incredible. He made sure to work with our contractor to schedule installation so I didn't have to worry. I am so happy with my new flooring, it is beautiful and everyone who has come over comments on how nicely it was done. Richard truly made the whole experience effortless. I have referred my friends and family to Banner Carpets, all of whom agree with me that they are the best. Looking forward to renovating our other home in Malibu so we can work with Richard again! Thank you Banner Carpets and Richard! read more

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