This mattress is for the unprofessional sale man Dennis I have purchased Tempupedic cloud mattress on 11/10/2015 had a happy experience with Derick, I paid over $2100 for the floor model, I got the mattress yesterday and slept on it last night it was so hot and bad odors and caused my shoulder pain in the morning, so I went back to the store to see if there are anything they can do, i explained the whole thing nicely to Dennis because Derick was off, Dennis became very rude and impatient he slammed my receipt and yelled at me says :" screw you lady you have signed the receipt says no exchange for floor models, so deal with it and get out of my store!" I have never came across such a jerk sales person in my whole life, such bad attitudes should not be working in sales department specially sale high end products! He is a wolf in sheep skin, he was so crazy rude because there was no one else in the store besides us two! THE WORSTE shopping experience ever in History! -5 stars if there's an option! Who wants to spend over $2100 buy something with no purchase guarantees even if there's problems cant even exchange, and with a horrible service experience? Do not waste your money in this store you better off go Costco or sears who appreciate and guarantee your purchase! read more

I came in and put $20.00 down to begin a layaway a few months back. Dennis was very kind in setting it up and assisting me as I did not qualify for any credit options to buy a mattress. The one I have is horrible and caved in and I wake in pain every day. However that aside its the refund policy I have an issue with. This needs serious re-evaluation. I had decided to cancel my layaway not based on anything Banner Mattress did or didn't do but simply because i am lacking money right now and decided to wait. So I go in and get told that it has to go back to the original card that I paid with. That would be fine except I dont have that card anymore due to some fraudulent activity appearing on my account. Now they have called and told me that they cannot do anything else to help me and the refund was put on the card that was canceled instead of the new card I provided them with to process the refund to. So my money is basically gone. I am livid and wont use these people ever again to buy a mattress. read more

My husband and I came out shopping for a mattress with basically no idea of what we really wanted. We came in to this location and David helped us out. I can't say enough how helpful he was! He informed us all about the different layers of each mattress which was awesome because it helped us figure out what was the best option for both me and my husband. I definitely recommend this place and David, he was very knowledgeable, friendly and wasn't pushy at all! They have great prices and we are very happy with our purchase! read more

I purchased a twin mattress pad that turned out to be the wrong size, I have an extra thick twin mattress. I didn't know when buying it that it's non-returnable/refundable. The receipt does tell me that it's non-refundable, but I didn't read that until I found the pad didn't fit. My fault. I'm disappointed that the explanation I got on the phone was "Sorry, maybe you could use it for some other mattress." If I had known this product was not returnable/refundable, I would've shopped elsewhere. My fault for expecting more out of Banner Mattress. I will never shop there again. read more

My wife and I went to a few mattress stores in the temecula area. Dennis Z at Banner Mattress really gave us the time, information, and personal touch we needed to make our purchase. Good prices, great customer service, and speedy process. Thanks Dennis Z read more

Lee helped us out, and we made an excellent choice on a Banner-branded King mattress, in record time! Amazing products, great quality and superb customer service. Thank you Lee.. can't wait for the delivery and years of sleeping on super comfortable bed! read more

Very pleasant shopping experience. David was the person assisting me in picking out a mattress, he was very professional, gave me undivided attention, and is also very knowledgeable. I came in letting him know what my weak points were during my nights sleep and my budget and he made excellent suggestions accordingly, also got me a great deal on an adjustable base! read more

Dennis was knowledgeable and very informative. He went throughly with us about each mattress type and greatly helped us to pick the right mattress. We can't wait to try our new mattress. Thank you Dennis :) read more

Went in today for a new mattress and David took care of us. He is very knowledgeable and assisted us in finding the perfect mattress, he was not pushy or all about the sale. I would highly recommend purchasing a new bed with this location-ask for David read more

Banner is a great model for a professional mattress company... as we experienced from the store visit (with Dennis) to the on-time delivery, setup, and haul away of the old mattress/box springs (Henry). After looking for a mattress for weeks, we compared all the deals, quality, pricing, extras, and reviews of many companies. Dennis gave us a great presentation and pointed us in the right direction (then let us decide without hovering). He gave us a lot of information to assist us in our decision. There were no surprises and I highly recommend Banner... and Dennis. PS: There is a great family story about the history of Banner Mattress. read more

Easiest mattress buying experience ever! Derek was awesome, extremely knowledgeable and friendly. The store has a great selection of mattresses & some pretty awesome pillows too. If you need a mattress & don't check this place out, then you messed up! read more

Best service at any mattress store we've been to! Dennis did not make us feel pressured. In fact, he was very helpful and had a great answer to every question we asked. He helped us find the perfect bed within our budget and even look the time to make sure we were getting the best price possible. He knew when to hang around and be helpful and when to give me and my husband a few minutes to talk privately. He also set up our delivery day to line up perfectly with our move to a new home. Thanks for everything Dennis! read more

Dennis was great. Very informative and knowledgeable on all of the products. This place felt really homey and and honest. I definitely recommend this place to anyone who is looking for a great deal. Thank you banner! read more

I really like the no pressure approach at Banner Mattress. I've purchased two mattresses and have been very satisfied. They have a great selection of quality mattresses at pretty reasonable prices. I went to every mattress store in Temecula looking for a mattress and ended up back at Banner. read more

Dennis is a great rep. He answered all of our questions. He educated us on all mattresses. He helped us get our perfect new bed. Thank you Dennis. read more

Hands down the best experience I've had purchasing a mattress set. Dennis was very knowledgeable and made sure the entire process was stress free. I highly recommend stopping here if your'e in the market for a mattress! read more

Today 3-16-17, I walked into Banner Mattress and was greeted by Dennis. I provided him with my specific needs in a mattress and he showed me several types of mattresses. I told him I wanted to speak to the wifey before making a decision. He was very understanding and applied no pressure in buying right away. After a brief discussion, my wife and I decided on a mattress set up. Dennis made an attempt to have our Tempur-Ergo Split King delivered today with no guarantee due to the time of day. I later received a call from Dennis and he confirmed our purchase would be delivered today I'd like to thank Dennis for his outstanding customer service, his knowledge of merchandise, communication skills, after purchase follow-up and his compassion for our needs. read more

Amazing service by my man Dennis! Buying process was made easy and we got the perfect mattress for our budget! This guy knows mattress' my wife and I would've been lost without his guidance! 10/10 for his amazing customer service and professionalism! read more

This place is amazing! Dennis was extremely helpful and friendly. He spent a lot of time with us and showed us many different options. We bought a great bed and it will even be delivered next day! 5 star experience! Couldn't have asked for a better sales person! Thank you Dennis! read more

Incredible customer service! Dennis was very helpful, he answered all of my questions I asked him, I definitely recommend Banner Mattress for their selection and service. read more

Today, my boyfriend and I went in to get a new mattress and we had a great experience here. We've been shopping around for a couple months and we sort of had an idea of what we wanted but weren't exactly sure what would work for us or if we were ready to commit to such a large purchase. When we came in, Dennis greeted us at the door and was so helpful and friendly! He was very knowledgeable about the different types of mattresses and helped us find and finance the perfect one for us! He was very patient and helpful and answered all of our many questions and gave us all the time we needed to talk it through and make a final decision. We can't wait for our new mattress to get here this week, thank you so much for your help Dennis!! read more

We just bought our bed, and our daughter's bed from Banner Mattress. We are extremely happy with the service we were provided and highly recommend anyone looking for a mattress to head on over to Banner! Dennis was amazing! He was very knowledgeable and patient with us as we tried a ton of beds out and ask a bunch of questions!! If I could give more stars I would! read more

Dennis Zaldivar was very knowledgeable and professional. He had me try multiple beds until I found the one I wanted. He then set me up with a great payment plan and was able to get everything I ordered delivered the same day. Thanks for the great service! read more

Dennis Z was extremely helpful and knowledgeable. He made it easy for us to determine the best mattress for our comfort. I highly recommend Banner mattress for their selection and customer support. There was no "sales pressure" and we felt comfortable shopping there. Thanks! read more

David was very knowledgeable and professional. Throughout the whole experience, he was very thorough with pricing from start to finish. He showed us around and was very helpful in pointing us to a bed that was right for us. We just got our tempurpedic bed delivered today and loving it! Thank you David and thank you Banner Mattress! read more

The mattress is fine the salesmen were not particularly helpful. I mentioned Yelp for my 2 free memory foam pillows. They first told my wife that our purchase didn't qualify when I went in they told me "they had spoken to the manager" and they would let me have them. It took 2 weeks for the pillows to come but we did get them. Final word good quality products salesmen were so so I don't feel any loyalty I'll shop around for my next mattress but I won't avoid them. read more

Dennis is wonderful! Very awesome guy!! He's very friendly, knowledgeable, and patient. I felt welcomed once entering. This guy helped me find the perfect mattress. He did not pressure me into buying a mattress on the same day I came in or had me open unnecessary credits until I was fully comfortable with such purchase. His charisma made him very memorable and it felt like I had a friendship with him for years. He set the bar in what a sales representative should be. Delivery was also quick and they even set it up for me in under 10 minutes! I highly recommend this place to others! read more

Dennis was great! Extremely helpful and knowledgeable. He showed us the difference between certain mattresses and was able to point us in the direction we wanted to go. Very kind and honest as well. He definitely has experience and I can't recommend him enough. Thank you Dennis! read more

Buying a mattress was the first reasonably large purchase that my wife and I made together. We wanted to upgrade from a queen to a European King, mostly for our dog's sake. Having never bought a new mattress before, I knew nothing about mattress shopping. The sales staff were extremely helpful, explaining features and their significance. My wife and I were concerned about value less than actual price, so we were shown many different options to help us decide. We also looked a three other stores after this and came back at the end of the day to make our purchase here. Service is unmatched. Not pushy or weird, just helpful. read more

I Purchased an almost $3000 Mattress on Saturday 8/31...Was told buy Lee that we could have it next day if we wanted and that it was in stock and they had plenty because of the Labor Day sale... Opted to have it delivered that fallowing Tuesday... was told they would call me at 8am to give us a time frame for delivery ... ok great!!! Never received a call that day and when I finally decided I was tired of waiting I called the store and was told they canceled our delivery do to an accident but It will be to your house tomorrow for sure... Ok!!! Waited again... received a call mid day telling me the Mattress had some damage to it and that it had to be re-made... seriously!!! I thought it was in stock and you guys had plenty??? Here we are Thursday Night... I called the store at noon because I never received my 8am call from Banner Delivery giving us a time frame... I was told now their system was down and they had no way of knowing when it would be to us but you will have it today... never received a call ... never received the Mattress. I'm done and I'm getting a refund!!! I also called 4 times to get my refund and know one would answer the phone. Don't waist your time go somewhere else!!! Please!!! read more

My family and I went looking for a full size mattress set and what we discovered was a nice salesperson by the name of Dennis. He was courteous, knowledgeable, and very patient. He had us lay on every bed until we found the right one. If you are thinking about buying a mattress do not hesitate in visiting this place. read more

Dennis is amazing!!! He really helped us and we are a military family. He gave us a great deal!

Had a great experience with Derek. He was knowledge and knew every high point about the mattresses and helped me make the right decision. He took his time and answered all questions. And didn't make me feel pressured. Definitely recommend Derek if you are looking for a new bed! read more

Dennis is friendly and helpful. I could not find the right fit for me at the store at the time. And he point out other store for me to go to even that means he might not make the sale. This is true customer service. This is someone I will go back to when I want to buy something. read more

Had a great experience with Dennis! He was very friendly and gave us space and time to decide what we wanted. He helped educate us on all the mattresses and we got exactly what we wanted. I'm glad to say I had a great experience with banner matteress in Temecula! read more

Great service, friendly staff and the feeling of wanting to solve a problem rather than just make a sale. Derek was a really nice professional sales man. He asked questions so he could lead us through the showroom based on our answers/ailments. I ended up with a tempurpedic cloud and I was having a little difficulty at first. But I was reassured that I had a 90 night trial and to at least give it 30 days which I thought was fair. After about 60 days my wife and I were still thinking the mattress was a little firm. So we called Derek and he invited us back into the showroom to select a different mattress. He determined based on his questioning, and took us to the top of the line cloud tempurpedic and boy that was the one that worked. Easy process all I had to do was pay the difference of the mattress and a 50 delivery. I had forgot that banner (thank goodness) doesn't charge return fees like other places!!! Ask for Derek what a pleasant kid to work with. We plan to return to banner for our daughters wedding gift which will be same bed we bought. Thanks Derek see you soon! read more