I had a great experience at Mattress Firm thanks to Val. She was super patient, knowledgeable, and never made me feel pressured. She really took the time to help me find the right mattress and explained everything clearly. Customer service like that is hard to find these days. Highly recommend asking for her if you stop by! Thank you Val! read more

I had a great experience with Mattress Firm this week. Desperately needed a new mattress cuz I'm old now and my super expensive, plush pillow top wasn't cutting it any longer. Been sleeping hotter too and ain't nobody got time for that! My wife and I had been reading online for weeks about hybrid, memory foam, traditional inner spring...there's so much info and a lot of it seems to be contradictory. We'd finally settled on a hybrid since you can get lots of cooling but also a firmer feel. We'd settled on one brand in particular (won't name it cuz we went with something different). Decided to go into Mattress Firm rather than ordering online and I'm glad I did. YES, they are sales people and their job is to up sell and make money. And while I was pushed toward a couple of BERY expensive TempurPedic options (they are amazing by the way), I was also shown some more reasonable options and encouraged to test them all. I tried several of the "budget" brands, between $1000-$2000 and found them to be either too soft or just not quite right. I also tried the $6500 TempurPedic. And I'm sure it's probably the best mattress money can buy but I can justify spending $8k with a new box and delivery and all that. I settle on a Sealy PosturePedic, hybrid, firm. It's amazing! For about $4k delivered and setup, my wife and I slept wonderfully last night. First night a long time she's been able to sleep thru the night. Val was great and spent nearly 90 minutes with me testing different brands and levels of firmness. The delivery crew was fast, in and out in about 10min including hauling away our old mattress/box. Highly recommend Val and Mattress Firm in Temecula! read more

Mattress Firm Temecula - New mattress delivered and setup - Mattresses Near Me - Temecula, California

Dan the mattress man was absolutely wonderful to work with. Highly recommended. It took us two days to pull the trigger and his thoughtfulness and attention to detail is what brought us back for purchase. He made sure to sit down with us and explain the differences in coupons available; he made sure we understood the differences in mattress availability and quality of what we were purchasing; and he was honest about Mattress Firm being the best price for TempurPedic. We did our research and his honesty and flexibility is what made us want to make the drive back to him. Thank you Dan! read more

Maria helped me purchase a mattress today and was very helpful and friendly. She was knowledgeable about all of the mattresses and showed us many different options and variations given the criteria we were looking for. She showed us options in all different price ranges and was not pushy. I'm very excited for my new mattress delivery this weekend! read more

Maria was very informative and helped my wife and me find a mattress that worked for us on 2/15/25. She listened to our desires and allowed us to debate without added sales pressure. The mattress we went with was under our budget which we were quite happy about (a reason we waited for the President's Day sale). She helped us make a very informed decision and we look forward to our new mattress! read more

Val is amazing! She is the consummate professional and quite knowledgeable, and assisted me with finding the perfect mattress fit. The quality of service that she provided exceeded my expectations. Thanks so much, Val! read more

Riley was great helping us pick out a mattress. Not fans of spending a lot of time shopping for a bed so we appreciated that he asked all of the right sleep habit questions to quickly narrow down our options in various price ranges. Excellent that they offer a 120 day sleep trial (there's a delivery and restocking fee). Helpful, friendly, professional. Very quick delivery arrived when promised. read more

Excellent transaction from start to finish. We worked with Matt in the showroom, who helped us figure out which mattress type best suited our needs, and once we nailed that down, he took us to the various brands of that style. He did not try to upsell us our encourage us toward one brand or another. He just gave us information and let us figure out what was best for us. The mattress and accessories we purchase were delivered today, at the start of our delivery window. They were fast and courteous. 5 star all the way! read more

DO NOT GO TO THIS LOCATION Went from a 5 review to 0. My wife & I went in and was greeted by a wonderful salesman. We felt like we were getting great service but that quickly turned around. We bought our bed on a Sunday and was told we'd get our mattress the following Sunday, great. A week goes by, it's now the following Sunday we weren't called or notified our bed wasn't getting delivered. We call the store and they aren't helpful either. Monday comes, I figure out the number to the actual distribution center and am told we aren't getting our delivery until Thursday. 13 days after we originally purchased it with no explanation. We finally get our bed and realize how soft it is after the first night and call the store to tell them we're completely dissatisfied with the mattress and want to swap it out for a firm one. At that time we're too we have to wait 21 days before they'll help us. Second night we don't sleep on the bed and I call the store and am given the run around that "they can't process a return over the phone" and that they recommend me to go to another location to get the return processed, so they don't get dinged at their location. After finding a supervisor, at another location, she then called the original store and told them they must process my return. After getting told by another supervisor, this store is finally willing to exchange the mattress. After being drug through the mud by this location, I now have to pay a restocking fee & another delivery fee.. DO NOT GO TO THIS LOCATION, read more

Bad experience, my wife and I were going to purchase a $3k mattress for our daughter, we walked in and were met by a salesman, Patrick. First off he made a joke about my wife's age, and then after we told him what we were looking for, he said he could show us the lower cost section, rudest salesman I've ever met! I do not recommend purchasing anything from that location due to salesman Patrick read more

My husband and I purchased a mattress from here several weeks ago and had a great experience. Dan & Riley are awesome and very knowledgeable. read more

Matt was easy to talk to and friendly. I went here expecting to buy a new mattress and he made it simple. The best part to me was he left out all the unnecessary salesmanship or promoting BS. With that in mind it was easy to trust this company. Nothing better than that. Thanks for the new mattress. read more

Mattress Firm Temecula - Didn't have a picture, here's a meme instead - Mattresses Near Me - Temecula, California

Dealing with a warranty, was told I had to go into a store to pay difference and this store was provided. This store refused to honor was was agreed upon. Not only that, but manager called anopther store nearby and told them also not to honor it. Not often you get to see extra effort put into poor customer experience. Will say original store said they would still honor it, so this is more a store issue than a matress firm issue. read more

The managers on duty really helped us understand our true sleep needs. Class acts and didn't push us to purchase, and clear experts in the field educating us on the different technologies within each type of mattress and base. Trust Temecula Sleep Experts and you will be blown away by your newly found QUALITY and QUANTITY of sleep. read more

My boyfriend and I had a great experience purchasing a mattress at this location. We have been putting off shopping for a mattress because I have never shopped for one myself and was a little intimidated of the process, however our sleep specialist was very polite, helpful, and made the overall experience easy. After explaining our situation and budget to our sleep specialist, she spoke with the manager and was even able to work with our budget and rework the price to something that we could afford to purchase that day! read more

Bought a $2500 mattress. I was really stoked about it. The salesman made it very clear it was the LAST one at the manufacturer and I was so lucky to get my order in when I did. Went to pick it up a few days later (they wouldn't ship it to Fallbrook) and they sold it to someone else. It was the last one. They couldn't order it again until 2021. They continued to try to upsell me on a different one. Long story short: I asked for a refund. Walked 300 feet to Macy's and found a bigger showroom, lower pricing for the same mattress, and it'll be delivered and installed next week. Bummer for the salesman because I'll be buying 5 more of the same mattress in the next 3 months. Oops. read more

BEWARE...When they tell you about their deals on a "Clearance" mattresses, you are purchasing a used returned mattress. They will explain there are no returns very quickly on checkout and the word pre-owned is written on the receipt in small print. When they are trying to sell you the mattress, they never tell you it's a used mattress, they only state it's on clearance. When they delivered the mattress, the words PRE-OWNED were written on the plastic cover. It's a deceptive way to resell their returned mattress, because they advertise a 120 day trial on new overpriced mattresses. read more

Sephyr was so knowledgeable in helping my husband and I find the perfect mattress. He was nice and super helpful. He walked us through the various types of mattress and different brands. He didn't try to upsell or veer us towards a specific brand. He simply gave us information on the difference of each one and gave us his honest opinion. And by the end of it we loved our decision and we're so excited to use our new mattress! Delivery was on top of it too. They delivered everything we ordered and at a prompt time. read more

This review is long overdue. A couple weeks ago, I called several other local mattress retailers in town. I expressed to them all that I was trying to help a family in need. Almost all offered their support. However, Sepehr at this Mattress Firm went above and beyond. With his support, a family with 4 children no longer need to sleep on the floor. When I need a mattress for myself or anyone one else in my family in the future, I will definitely be coming here. Thank you Sepehr and the Mattress Firm team. read more

So my wife and I were going to go to Costco to buy a mattress but decided to stop at Mattress Firm in Temecula and we were instantly helped by a gentleman named Patrick... I have to tell you I have never had a easier or more enjoyable experience buying a mattress then this he walked us through the benefits what we should look for and ultimately helped us made a decision all within less than 20 minutes we were out of there within half an hour super quick and easy we absolutely love these guys!!!.... very highly recommend!! read more

My husband and I had a really bad prior experience at a different Mattress Firm in San Diego so we were reluctant to come in to this one. I'm really glad we did though! Sepehr was very friendly and knowledgeable. He answered all of our questions without being pushy. His customer service exceeded our expectations. Come here if you're looking to buy a new bed; if not to purchase something right away, you'll still learn a lot. Sepehr and his team will take care of you. We left with a new king mattress, adjustable base, two pillows and a mattress cover! read more

I spent 5 grand at this place and this is what they delivered 3 days ago and they want me to wait 21days for trial. This is a embarrassment read more

Mattress Firm Temecula - I paid 5 grand for this piece and they told me to wait 21days before replacement. And, it was delivered three days ago. - Mattresses Near Me - Temecula, California

Good experience until it came to receiving the bed. Still hasn't been delivered and they have gone to the wrong address twice now. They should have never been to the wrong one in the first place.. since on the original contract is the correct address. After the first mess up we called and said it's ok, make sure it goes to the right address next time and waited another few days for it. Today's the day, and they sent it to the wrong address again. We asked if they could drive a few blocks up the road and get it to us and they said they couldn't reroute it and left. I'm mad because it's on them again, and we have to pay a fee every time "we missed a delivery" so the fees are racking up and we truly can't be blamed for any of them. Now they are trying to say wait till next Tuesday and they don't have a way to reach the driver which is crazy.. how do you not have access to your products or the people driving with them? We ordered this bed two weeks ago. And it will never be delivered so we are cancelling our order. Customer service was good while buying, it was a great experience actually. But our phone calls trying to fix this issue have been terrible. read more

This place rocks!!!! They support vets and American Freedom. If you need a mattress. Make sure to spend your hard earned money here!!!

Went looking for a new bed for our guest room since we are now empty nesters. We shopped at a few stores looking for beds but nothing seemed to be what we were looking for. We stopped off at Mattress Firm and spoke to Patrick who was friendly, knowledgeable and helped us find just the perfect bed for our needs. We set up our delivery and the guys delivered our mattress and foundation just as scheduled. They delivery crew was very friendly and it was nice to see such hard working guys who seemed to enjoy working together and meeting customers on their delivery route. I hauled up the bed and got it all put together and it looks perfect and was really comfortable. I can't wait to try it out, wait though... its not my bed, its the guest bed. Oh well, maybe I'll have to act like a guest in my own home to really enjoy it. Great service, Great staff and a pleasant experience. We will definitely be back to Mattress Firm. read more

Matt was very knowledgeable and friendly, great service, reasonable price as well. Bed was delivered next day, the delivery service was great! On time, and very professional setting up my bed and cleaning up the packaging. read more

We went into this store on Sunday morning with no intention to purchase a new bed but after a very informative conversation with the salesperson Matt Brown we we decided there was no reason to shop anywhere else. We ordered our new bed that Sunday and added a box spring on Monday and it was delivered and set up on Tuesday morning. So after receiving our bed in two days with a 20% discount off the sale price, 50% all accessories, free delivery and 12 months same as cash it was one of our best shopping experiences in a long time. Thanks again Matt for the great customer service. read more

Who likes shopping for a new mattress, let's be real? I would highly recommend Matt Brown he was very assertive and understanding to our needs, his professionalism and honesty did not go unnoticed! We appreciate all your help. read more

I went in needing assistance with finding the right bed for the best price that was within my budget. Lilliana did an excellent job with making my decision. She was professional and was able to answer all my questions efficiently! read more

Matt was great! Extremely helpful, friendly, and professional. I was there for roughly 30-45 minutes to pick out three mattresses for the new house I recently purchased. He did not pressure me or try to sell me things I was not interested in. We looked at mattresses within my budget, and he allowed me to lay on and try numerous mattresses multiple times until I found exactly what I liked. Pick up was quick and easy in San Diego. Overall very satisfied with my purchase. Been sleeping great the past few weeks with my new mattress. Thank you! read more

Anyone looking to buy mattress? Go to Mattress Firm in this location!! LIAM SCOTT is so awesome and we received the BEST customer service we ever received!!! Amazing!! My husband and I went to Temecula location on Saturday to look for mattress. We weren't planning to purchase that day but we ended up purchasing and it is all because how great Liam Scott, Area Manager was as far as his knowledges about mattress and his professionalism at the same time easy to talk to customer service. Liam answered all our questions from left to right and not only that, he educated us with all information we need to know to make decision. Both my husband and I didn't feel rushed or pressure to purchase and truly appreciate his throughout knowledges and awesome customer service! We would definitely recommend mattress firm at this location. Management, Please recognize Liam for his great work!! Thank you! read more

Excellent! I bought my mattress here and they delivered it the same day and it was free delivery! They have very knowledgeable staff and I felt comfortable and not attacked like at other stores (Sit n Sleep, Banner, Super discount warehouse mattress) and their policies are second to none. If you are looking for a new mattress go there you won't be disappointed! I am now a customer for life... read more

Matt is the absolute best! He was courteous, polite, very easy to speak with, and friendly. He recently helped us to purchase a mattress and we had the best experience thanks to him!! Highly recommend!! read more

Had a great experience and was helped by Don. Helped me and my wife find the best bed for our sleeping styles. He was very helpful and animated and made our experience awesome! Appreciate all the help! If your looking for a bed stop by Mattress Firm Promenade in Temecula. Also got a great deal for their Fourth of July sale! Free adjustable bed frame and mattress for under $700.00 read more

Horrible service. Order a mattress online Tuesday. I was told it was coming Friday. I took the day off work and we brought my daughters mattress down stairs. Then I had not heard from anyone so I inquired and found out that now it won't come until Sat. My daughter slept on the floor that night. I am still waiting to hear from them with a time for delivery and then find out it won't be here until Sept 21. I cannot talk to a human when you call the 877 number and no one was available for online chat. I called the Temecula store where I talked to Matt the Manager and he could not do anything for me. Not even adjusting the price for inconvenience. Worst service. Do not order from them I was told because of COVID, well then don't give me a deliver date if you don't have it in stock!!! read more

We had an issue with the initial bed that we purchased. I was waking up with aches in my back every morning. I toughed it out for a few months to make sure it was the bed and not just "growing pains". We spoke with the fella at sleep train and he told us to drop on by and he would get us set up with something different. We ended up trading in the bed on another model and now I have problems getting OUT of bed. It has made me lazy! Very happy with our experience here. They took care of us and made sure we got the mattress we needed at no extra charge. read more

Obviously " Business Owner Yelp " you can't comprehend English. I have a case number(02232024) and I've done everything to get restitution from your company and you all have not helped. Otherwise, I would not still have this POS mattress . The warranty's don't exist here! Customers please be aware of this ! By online or elsewhere.. the comment response business owner is a JOKE! * regardless oops read more

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Awesome service! Thanks Matt for helping us exchange a extra firm mattress that my husband bought, by mistake. You made this so easy and saved our marriage! Excellent experience. Thank you! read more

Memorial Day Purchase Today, I invested in a better night's sleep. Heather Davis, Salesperson ,was very knowledgeable and kind. Floyd, her area manager, a past Wisconsinite, added his knowledge, that too... helped me decide to make this purchase. I appreciate salespeople that assist you without pressure and fully know their products. Thank You! Rhonda H. from Fallbrook, CA :) read more

Liam took care of me quiet well. Worked with me for awhile, and after a lot of testing, I purchased a set. It arrived a couple days late, but stuff happens I guess. Bed works great and the adjustable base is definitely worth it. Thanks for taking care of business properly. read more