Visited Health First Urgent Care while in Gilbert. The atmosphere is clean, organized, and…read moreefficient, and the staff has consistently been helpful and welcoming. I've been here a few times, both for myself and for my wife. This visit, we got super lucky with no one ahead of us, which made things even smoother. The front desk staff always does a good job making the check-in process easy and stress-free. The caregivers have consistently seemed thorough, attentive, and helpful, which is what you want when visiting an urgent care clinic. Another plus -- there's ample parking, making access simple. Overall, a reliable urgent care spot with good staff and an easy overall experience. Saluti.

This office used to be my go-to, but after my most recent experience, I won't be returning…read more I came in with sudden, severe neck pain and felt like my concerns were dismissed rather than taken seriously. The providers didn't seem to listen or validate what I was experiencing. Communication was also poor. I left a voicemail and didn't receive a timely callback, and when I finally did, the response came across as rude and unsupportive. Overall, it felt more focused on getting patients in for additional visits than actually providing quality care. What makes this more frustrating is that my husband and I had just established care here and completed physicals on the family practice side. I rarely have medical issues and try to handle things the right way, so this experience was disappointing. I'll be continuing care with another office who actually listens, and my family will be finding a new primary care provider and urgent care moving forward.

I had the best experience at this location first of all Kari the nurse was so nice she gave me…read morereferrals she heard me and cared! Secondly Dr Bowman was excellent he heard my concerns his bed side manner was above expectations he even gave me a hug you can tell he cares and he listened to my concerns I would give them 10 out of 10 thank you so much for a excellent experience

If I could leave 0 stars I would! Yes, the staff is nice (very nice even, and a clean place) BUT I…read morewill never step foot in there simply because of their outlandish hidden pricing for an Urgent Care that IS IN my network. Use this as a massive warning! (And I am seeing others comment in these reviews similarly.) Circumstance 1: I went in to the Urgent Care for a UTI and was charged, using insurance, $812.00 just for a dip stick urine test and under a 2 minute doctor consultation to write me an RX. My insurance paid $7.37 total because they said that is the cost of a test. That makes sense. So what is left is costing me over $400 a minute for help for face to face care with a doctor. Circumstance 2: I went to the same Urgent Care (didn't have the bill for the previous one, otherwise I would not have gone) for bronchitis and a sinus infection. Again, heart rate, bp, and a stethoscope to my chest was all that was done, in addition to the prescription to take to a local pharmacy (no xrays or anything like that). This one was charged $528...so over $150 per minute to be face to face with a doctor. Both times I went, I was the ONLY patient in the waiting room (and didn't see one in the main part of the rooms). It's not like I was at a high peak time even. Why weren't others there...probably because they have read so many poor reviews unlike I did. I was telling this with a friend of mine and she told me that this happened to her as well (same location for an ear infection), resulting in an outlandish bill, so I am not the only person that this has happened to. I have called many times to get them to recode/adjust trying to dispute it even asking for the self payout, and they are not budging.They are standing behind their stomach-dropping fees. I will also say, I have gone to this location other times in past years for the same issues and never received such outlandish bills. It's as if they are treating this like an emergency room (and with my multiple phone calls the billing department employees keeps saying "ER"). I have driven by the place to make sure it didn't change to an ER and I mistakenly didn't notice, but the sign on the building (and the website) says Urgent Care. I am NOT trying to get out of paying for my services, but I will stand up for what is "right" and announce to many what a horrible company they have become. Seems like the only thing I can do is leave a bad review, notify the news company, file a complaint with the department of health, in addition to my insurance company (Blue Cross) knowing. Price gouging at its finest. Very deceiving business practice. Please go anywhere but here! Never, ever again will I use them! (Look at the slew of Google reviews on this place. I am by far not the only one!)

One Medical is an interesting place to review because... it's not a restaurant, and it's not an…read moreentertainment place. But it's a place you go to see a doctor. And in the spirit of Yelp... I review everything. Including... walk-in doctor's offices. So, I'm a One Medical user, and I've used it for about six months. This is my home location, and I'm definitely a fan. One of the main things I like about it is how you can get labs done by just walking in anytime. You don't need an appointment. You just walk in and wait. If there's a line, they can give you a time to come back. Or, if there's no line, you can just sit in the waiting room. It's very nice to have a lab on site, and you don't have to deal with the whole Sonora Quest adventure that a lot of us Arizonans deal with. I've seen two nurse practitioners there. Both of them were helpful. And not only did they show good bedside manner--if I'm able to use that term, despite not actually being in a hospital bed--but they also were quick to respond to my messages on the app. The service here is painless. No pun intended. It's easy to make an appointment. Their app is very well-designed. And this location is clean and friendly. I would recommend One Medical if you're looking for a simple primary care experience.

One Medical is a wonderful forward thinking Dr office. They are own some Saturdays, are…read morenationwide.... yes you can do teledoc visits, but if you're out of town you can also gp to another OneMed office near you. The medical staff is caring and amazing, they have a lab in office. The biggest thing is they respect your time. You don't wait in the waiting room long your provider comes to get you not a med tech and you can pick your apt time 15 min 30 etc. There is an annual membership fee but you get a discount if you have Amazon Prime. My dad is 78 years old and has had many health issues and they've taken care of him wonderfully and my 24yo son is also a patient there. We are very happy with their care for us all.

My son got a skin infection a couple of months ago. We caught it on a weekend so we couldn't…read moreschedule an appointment with our primary doctor until the following Monday, so I brought him to this Banner Urgent Care. The waiting room was empty when we arrived. The staff greeted us and handed over the paperwork to fill out. In about 10 to 15 minutes, we were called in. The doctor was pleasant, diagnosed the infection, and prescribed medication, which we asked to be sent to the CVS next door. I really appreciated how professional and efficient everyone was. We paid the standard fee of $150 and were told there wouldn't be any extra charges. So far, no surprise bills have shown up!

This is by far the best Urgent Care facility I have used. I would not hesitate to send my friends…read moreor family to this facility. The option to set up an appointment online makes the whole process so much easier. From the minute you walk in the door you feel cared for. The entire staff is friendly, caring and professional and the clinic is very clean. Debra the nurse practitioner was excellent. She diagnosed my problem and prescribed the appropriate treatment. I was in and out including a chest x'ray in less than 45 minutes. Thank you Higley/Baseline Urgent Care.

The care I get there is usually great don't have any complaints there. I do complain about the fact…read morethat they have in their fine print that the card you use will be stored and used for any outstanding balances bill without them sending you a big. They get to automatically charge you. They are sneaking to hide it under the privacy and right act. Bunch of bs

I had to go to Gateway back at the end of October 2024 and the provider there and the rest of the…read morestaff were so kind to me. I had to return yesterday and the nurse practitioner Kristin was so kind and listened to my concerns and really showed great quality of care. Sicily is a wonderful medical assistant. I am happy with my general practioner that isn't associated with Gateway, but Kristin properly diagnosed me with bronchitis. My general practioner diagnosed me with pneumonia, but Kristin wondered why my general practitioner never did a chest xray before diagnosing me with pneumonia. Yesterday, Kristin gave me a chest X-ray and breathing treatment as well as prescribing me meds for my horrible cough. I will definitely return to Gateway in the future for my medical needs.

1/8/24 at 2:40pm I walk in with my daughter…read more There is one person sitting in a large waiting room. I see a desperate mother at the front desk... "staff: it'll be another 90 minutes to 2 hours, ma'am. Mother: wait... you said 2 hours ago it would be 45 minutes. Why is it still another 2 hours? Staff: ma'am, I just gave you an update. Mother:Yes but I've been waiting...(gets cut off) staff: ma'am! I JUST gave you an UPDATE. Mother: Yes but I don't understand... (cut off again) Staff: MA'AM! I JUST GAVE YOU AN UPDATE!" I turned and looked back at the empty waiting room, grabbed my daughter's hand, and left as quickly as I could.

I solely used there services for a drug screening for employment. The staff is efficient in…read moregetting you in and out. The lobby is clean and socially distanced with every other chair marked off, they provide you with a tablet for the check you process. They provided me a medical mask and asked me to use that instead of my material mask i was wearing. I was totally fine with that since they one they gave me was comfortable and brand new. Btw I made an appointment prior to coming which allowed for minimum wait time.

I had a very disappointing experience at this facility. I waited approximately 50 minutes with…read morelittle to no acknowledgment from staff. At one point, a staff member came to the front, looked at me, didn't say anything, and walked back while other employees were laughing and talking in the back. The office was nearly empty, with only one or two patients in the back, so the delay and lack of communication were especially frustrating. Eventually, someone came up and said they would help me, but never returned, stating there was an issue with the computer being locked. After that, another staff member came up and began asking for my information again.Overall, the lack of professionalism, communication, and basic courtesy made this a very poor experience especially for someone seeking medical care.

The most horrible experience I have ever had at a Banner Urgent Care…read more I went the first morning of flu like systems. I had to stand at the front desk for 15 minuets because nobody was there, I finally called this Phylicity I was currently standing there and someone picked up the phone from the back. When I told him I had been standing at the desk for 15 minutes he said she's on her way up. I was greeted but a young woman with a less than kind look on her face like it was even an imposition that I was there, when I tried to lighten the mood (just reminding I was the one who was sick) I asked her how her day was and she flatly replied oh it's been a day alright. Then I was called back to the room where the person who I think he said he was a paramedic and took my vitals, placed in another room when the NP Melissa Monson asked a few questions took a swab for the flu came back 5 minutes later and told me that she saw a faint tiny twinge of a pink like for the flu test she took and said that it may be so faint because I came in the same day I started showing symptoms. I asked that they send my prescriptions next door to CVS as I didn't want to drive all the way across town to get them. They sent them to my normal pharmacy anyway. 10 days later I was not feeling as well as I expected to with the 5 prescriptions they put me on I finally got in to see my doctor. He pulled the paperwork from Banner and said it was no wonder I was not feeling better... The paperwork from Banner stated that I tested NEGITIVE for both type A & B flu... My doctor was not shocked to say the least. I have an upper raspatory infection and prescribed me some antibiotics and 3 days later I'm finally getting some relief. I was misdiagnosed, given the wrong medication and I had to pay 75.00 for that. I want my money back I'll eat the meds I had to pay for and I want an apology for nobody calling me to tell me that my flu tests were negative that I should go to my regular Dr. because there is something else going on with me to stop taking the medications they had given due to being mis diagnosed.

2080 W Southern Ave Ste. A1 Apache Junction, AZ 85120…read more If you need and asprin or a bandaid then okay. If you need any type of competent consultation, Please Don't come here! Go somewhere else! These people are incompetent, untrained and unwilling to provide you with proper care you require. All they want is your money and will defer you to someone else to treat you properly and are a waste of your time and money!!

Not sure why this has negative reviews but I was extremely pleased with my visit! Check in was a…read morebreeze and the provider I saw was very though and I was in and out in 35 minutes.

I had a disappointing experience at this location. The wait was long but I expected that at an…read moreurgent care. My intake was done by a medical assistant, and decisions about testing were made based on that conversation before the provider, Christina NP, spoke with me directly. When the provider came in, it was obvious she hated her job by the way she talks to patients. she asked a few brief questions, told me my results were negative, and advised me to follow up with my primary. When I asked about additional testing, I was told it wasn't done based on something I had mentioned earlier to the MA, without any further clarification or discussion. After I followed up again with staff, the provider returned and spoke to me in an extremely confrontational manner, stating she had "specifically asked me" I ultimately had to advocate multiple times to receive appropriate testing. The communication and overall approach felt dismissive and unprofessional. I went home crying. I will be filing a formal complaint.

I went in a few days ago to make sure I wasn't catching whatever is out there right now. I keep…read morehearing about respiratory viruses going around among other things. I've had major allergy attacks several times in the last few weeks, so I just wanted to be sure they weren't morphing into something serious. I walked in around 6:30 pm without an appointment, checked in and the lobby was empty. I waited maybe 15 minutes before I was called to triage. After the MA got my vitals, I was put into the exam room next door. I probably waited 20 more minutes before a lady came in. I can't remember her name but I don't remember if she was an MD, DO or PA. She listened to my lungs, asked me if I was on any prescription medication (which I am), and then suggested I buy a covid test OTC since most insurance companies no longer cover the cost. Patients then get billed $55 if administered here. I didn't bother since I had just done it the weekend before and it was negative. My symptoms have since subsided. I did pay my $35 copay when I checked in, but the lady at the front did not know what my copay was even after I gave her my insurance card. She asked me a second time what my copay normally is, so I told her $35 and that's what I was charged. If I was a dishonest person, I could have told her $10 and she would have charged me that. This leaves me to question how good the care really is here. While I was waiting in the room, I heard someone else come in, and it sounded like I was forgotten about. I don't think I'll return.

Dear Dr. Chopra and Team, Thank you for your understanding…read moreof my medical needs and for resolving the issue with my medical supplies so quickly. Your prompt attention made a real difference. I especially want to thank Adriana Gillespie for personally contacting the supplier and providing the clinical information needed to complete my order. I truly appreciate her dedication, professionalism, and willingness to go the extra mile. Thank you all for your outstanding care and support. Sincerely, RW

We came in on a Friday late afternoon for my husband who was experiencing severe lower back pain…read more We did not have an appointment. Staff were nice and helpful when we checked in. The forms were completed on your phone via text link the staff send you. Easy to complete. My husband received great care and treatment from Gregory PA and Dr. Chopra. Gregory was super supportive with completing his verbal and physical exams. He took the time to obtain the medical history and understanding what events led up to the back pain. He helped him get up from the exam table and it felt very caring especially. Dr. Chopra also provided an exam and reviewed his treatment plan with us. He recommended a follow up appointment. We were not rushed at all and currently on the road the recovery. We are very grateful for everyone who helped us.