Outstanding experience, week of 2/6-2/13. My boyfriend joined me for his first experience as a platinum UVC member! I may have set his standards too high now. Check in was not very efficient and not very personal. Things improved after we got settled in our room, ocean view king preferred. We had a blast at the pool and service was great. Amy, Saul and Rosa took care of us! Embers was fabulous, we ate there 2 times, with Wilbur and Omar. Bone marrow was fantastic. Bamboo for Thai fusion was great for lunch, with Jorge, waiting on us and Chief Ignacio introducing himself! Breakfast and lunch on rooftop preferred restaurant was the best, but made no personal connections. It was Super Bowl weekend and they had amazing set up inside and out, we decided on indoors! Noel, Eduardo Armando, and Noel all came through to make this experience unforgettable.!!! Hidden disco was fun and beach was walkable and clean. The only downside was that large groups (convention size) would take over pool. Pool 5 stars, food 5 stars, room 5 stars! We will be back! read more

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We spent every dollar we had on a destination wedding at #secretsmoxcheplayadelcarmen The venue was gorgeous UNTIL the officiant puked at the alter and all over the wedding planner. It was kicked over with sand but the smell hit the crowd and gagged everyone. That coupled with the vomit down the front of the wedding planner's clothing made it a nightmare. Then, the next day, a large tree fell right behind me and almost killed me. I spent my life savings on this dream destination wedding for my daughter and was obviously heart-broken. When I asked for some compensation for the fiasco, I got a bottle of whiskey and crickets from the hotel #hyatt #destinationwedding #mamabear #BEWARE read more

Secrets Moxche Playa del Carmen - Hotels Near Me - Playa del Carmen, ROO

BRING INSECT REPELLENT AND LEAVE YOUR HEELS AT HOME LADIES. IF YOU WANT SPECIAL ATTENTION, STAY AT SECRETS MAROMA. Keep your expectations low if you've stayed at other Secrets resorts. This place was such a disappointment, especially for almost $750/night with Preferred. Pros: Multiple pools, cool infinity pool, Preferred Observatory restaurant, Marketplace buffet, nice Preferred lounge, and most staff were friendly. Cons: Tons of mosquitoes (bring bug spray), even found a roach in the pool. You can't make restaurant reservations until you arrive, even if you email ahead. The app and digital room key barely worked. No fireworks for the 4th of July. No butler service. Nothing special for our anniversary besides a banner. All the pools were heated (gross in July). Slow elevators with no A/C. Rooms are outdated, smelled like sewage in the bathroom, and the A/C wasn't cool enough at night. Uneven walkways everywhere--don't wear heels. We came here because YouTube made this place look amazing. Huge mistake. We've stayed at Secrets Maroma and this didn't even come close. Check-in was just okay. No champagne when we arrived. The Preferred lounge was nice, but the app was garbage. Just ask for a physical room key. Our "beach view" overlooked mostly a parking lot. The room was spacious but worn down. Shower door barely opened, mold in places, flashing smoke detector all night, bathroom smelled terrible, and the room got hot every night even with the A/C turned down. Room service took almost an hour every time. The Preferred infinity pool was the best part of the resort. Get there early because chairs fill up fast. Service there was excellent. But why are ALL the pools heated? It's already hot and humid outside. Restaurants were our biggest complaint. We stayed only 3 nights over the 4th of July and couldn't get a single reservation because you can't book until you arrive. Ember was decent with good service. Suki completely ruined our trip. We got there right when they opened but were forced to sit outside because they said every indoor table was reserved. Within minutes I was getting eaten alive by mosquitoes. I told them I'm allergic and asked to move inside. They refused, even though indoor tables stayed empty almost our entire meal because people never showed up. Management only apologized and wouldn't even remove one Japanese beer from our bill. They later said they would, but never did. That's what frustrated me the most--not the food, but how they handled the situation. The 4th of July beach party was another mess. We waited about 30 minutes just to get seated, then had to wait in another long buffet line. We left early. If you paid extra for reserved seating, you skipped the line. The Marketplace buffet was actually one of our favorite places. The Preferred Observatory restaurant also had the best breakfast and lunch. Coco Café had good coffee and cookies. Overall, this resort felt crowded and impersonal. Preferred really wasn't worth the extra money. Between the reservation issues, outdated rooms, heated pools, poor anniversary recognition, and how management handled our complaint, we won't be back. We'd stay at Secrets Maroma again without thinking twice. read more

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The property is wonderful. The small pools and "cenote" pools are really cool. The pools close at 6 pm though. Champagne check in. The rooms are decent. I had a couple of maintenance issues that we fixed within a day (phone and TV). The mini fridge only has Amstel Ultra. Gross. First all inclusive I've ever been to they didn't have a beer from the country in which it was located. The bathroom and rain shower were excellent. The food was very good. The 4 main restaurants say they have a dress code, but intermittently enforced. Street tacos until 1 am every day. The coffee shop is open 24 hr and had pastries and ice cream. It's good. They offer some different lunch options which change daily out near the main pool and beach. The employees are excellent and attentive, with one exception (see below). The "speakeasy" is a dance club. A lot of fun. Opens at 10:30. Great staff. The entertainment theatre is indoors. It was ok. I saw parts of two shows. The downside: for the single occupancy cost (I went alone to a wedding), the value was just not there for 720 bucks a night for one person. It's "mostly inclusive". The extras are everywhere with a staggering price tag. Beach cabana, extra, bottle of wine at dinner extra, every Restaurant had some sort of extra experience. Ribeye steak at ember, 80 bucks. There are enough beach and pool chairs for the volume of people. Of course, half of them are reserved with a towel or personal item and unoccupied like every other resort you've ever been to. I find this highly unacceptable. The beach is fairly mediocre. It's not very wide. The are not very many chairs, and it's not very fun to swim in the water there if you can find a break in the endless amount of seaweed. It's fairly rocky. It's just the way the Riviera Maya is. The coast sucks. This is the third resort I've been between Cancun and Tulum and none of them had a good beach. And the seaweed is endless, along with the army of workers and the loud tractors picking it up. The worst part was the understaffed pool bar. This is the main activity pool. We were there for an hour or two each day, it was the same problem, no bar back, only two bartenders, waiting 15 to 20 minutes to get a drink. Tipping them didn't get you any sort of faster service. They barely acknowledged your presence. They seemed genuinely unhappy, and they were really the only employees at the resort that didn't seem like they wanted to be there. So I will not go back to this place. And possibly never to a secrets again. read more

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Absolutely love this resort, people , food and resort is definitely top notch, can't wait to return next year, Gracias mi Jente. read more

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WOW. Just wow! 5/5 experience, would recommend to anyone. I'm finally getting around to writing this, but we went in their inaugural year and it ended up being the trip where we got engaged. That special moment aside, this will probably be the nicest resort I ever stay at! We booked on points (before they hiked the points valuation up), and we couldn't believe our luck. We stayed on the Impressions side, which came with a personal butler, access to exclusive rooftops and pool and restaurant, and other added perks. SERVICE The staff here were absolutely incredible, from the swim up bartenders to the cleaning team. Just impeccable from check in to check out. FOOD Seriously, so many options so little time! We loved eating at all of the restaurants here: multiple to choose from meant we never got sick of one thing. We especially loved the Asian spot and the French fine dining one. DRINKS We had tons of fantastic cocktails here! I loved that at each bar and restaurant, there were different specialty cocktails. And the speakeasy?! So cool! POOLS The pool options here are incredible! Tons of options and plenty of room, never felt crowded. We wished the hot tubs were open later to enjoy in the evening, but understand it's a safety issue. AMENITIES Some of my favorite amenities were the room soaking tub, the snacks and desserts set out at the entrance to our building, and the entertainment options: not just the same show every night. read more

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What an absolute dream resort. This was the perfect getaway for our babymoon, and we couldn't have asked for a better experience. It's adults-only, relaxing, and beautifully designed. There are multiple pools, but we spent most of our time at the activities pool, just the right amount of live music and energy without feeling like a full-blown party. Tons of restaurant options, too, but definitely go early or be prepared to wait. We'd grab our dinner buzzer and head over to Dark Horse for pre-dinner cocktails, which became our favorite routine. Packing tip: Leave the heels at home! The walkways are cobblestone and much easier to navigate in flats. You might get by with wedges, but honestly sandals take up less suitcase space and you'll be happier in them. Every staff member we encountered was incredibly friendly and eager to help. We visited in June during sargassum season, so we didn't spend any time on the beach; but we knew that going in, and with so many great pools, it wasn't a big deal. Definitely bring your own insulated tumbler so bartenders can pour your drinks into it directly, it keeps your drink cold so much longer. The nightly shows were fun, though after two or three they start to blend together. However, we absolutely loved the speakeasy nightclub. Every night had a different vibe depending on the music and the crowd, and we had such a blast there. Our room was great as well, equipped with a steamer, hair dryer, shampoo/conditioner/body wash, plus robes and slippers. We requested turn-down service each night to make the trip feel extra special. The only thing I wish they improved was the late-night room service menu; it would've been nice to have a few more options. The pass-through food box was super cool, they drop the food in without needing to open the door. We would 100% come back to this resort. Truly an unforgettable babymoon! read more

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A nice girls trip! We all had such a great time here and the food was absolutely top tier, the rooms were nice, and the shows were fantastic. As with any Secrets resort, you're going to pay top dollar. If you want to be closer to the beach, you'll have to pay a premium, but for me, the price point didn't quite feel worth it. The drinks could have been better, and one big drawback is that this isn't truly a beach resort. The beach itself isn't the most appealing, so they focus on several pools to make up for it. While it was still a good experience, I'd probably try another Secrets location in the future, just not this one read more

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My wife and I stayed 4 nights at Secrets Moxché. It's a nice resort with some standout features, but not perfect. Room: We booked a Preferred Club Master Suite Ocean View. The suite was huge (basically 2 rooms), with a dining table, large sofa, spacious bedroom, and a beautiful bathroom. Very clean and comfortable, but we had some issues: a few power outages, ceiling fans turning off randomly, a slow shower drain that smelled, and the living room AC never worked despite maintenance requests. Concierge: Our concierge, Paola, was excellent--helpful, caring, and quick to communicate via WhatsApp. Restaurants: Ember - Good but limited. Only 3 meat cuts on the included menu, sometimes unavailable. Best was the picanha. Sides were often better than mains. Bananas foster was the best dessert. Suki - Drinks and desserts were the highlight. Sushi was just okay with some odd flavor combos. Seasoul - Tried during a special grill night, food wasn't great. Observatory - Great breakfast option, probably the best on property. Market Buffet - Breakfast was fine, lunch was much better with options like ceviche and mole enchiladas. Above-average for an all-inclusive buffet. Bamboo - Surprisingly our favorite. Excellent Thai food, pad thai and spring rolls especially. Great service and location. Highly recommend. Café - Friendly staff, fast service, and they have cold brew. Entertainment & Bars: Shows - Weak overall. Cirque Deliria was repetitive (alternating dance/acrobat acts with one singer). Gypsy Club - Fun for one visit but underwhelming. Lights and music got boring fast. Dark Horse Sports Bar - Looked nice but TVs often didn't work, and they were usually out of common liquors like whiskey or gin. Pools: Lots of great options. Favorites were the Observatory pool and the beachside pool with activities (both had excellent bars). The lagoon pool was nice too. Least favorite was the cross-shaped pool--so warm it felt like bathwater. Beach: Not swimmable. Strong smell despite efforts to clean it. Wine Boutique: Highly recommend. We did a Mexican wine tasting with Fernando--he was passionate and knowledgeable. Issues & Gripes: Vacation Club Pressure - This was the most annoying part of the stay. We declined at check-in but were asked repeatedly at guest services, even followed into an elevator, and got a letter under our door on the last night. Way too pushy. Reservation Promotion - We booked through Hyatt's "Passport to Paradise" which included $200 in credits. Staff didn't know what it was and we went back and forth until checkout, when Manager Sandra resolved it for us. Apparently the resort doesn't always get Hyatt's promo info. Coupons - Useless. Discounts only apply to overpriced extras like spa, wine bottles, or private dinners, so they don't save much. Overall: Secrets Moxché is beautiful, with amazing rooms, some standout restaurants, and great pools. Service was generally very good. But the hard-sell tactics for the vacation club, small maintenance issues, inconsistent food, and weak entertainment prevent it from being perfect. I would recommend it, but with managed expectations. read more

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Beautiful resort! Food was exceptional too. Service was great as well. Wide selection of pools and lounging areas. read more

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Amazing!! Already planning a trip back! Best resort experience we've had in Mexico. We've stayed at Excellence, Unico, Moon Palace...for context. read more

11/10. Had an incredible time here, and was wow'ed at the service from beginning to end. Gorgeous views, Le Labo scents in the bathrooms and rooms, impeccable attention to detail and customer service. WOW. I was a preferred guest and you receive a complimentary hour at the spa for a hydrotherapy service and it was absolutely amazing (thank you to Mauricio at the spa for guiding me through the various steam rooms!) I was here for a friend's wedding and they hosted our party of 77 people with great care. From the swim-up pools (thank you to Saul for the amazing service by the pool!), to the nights eating at incredible restaurants, to effortless room service, and a BEAUTIFUL wedding ceremony- this will be a cherished memory forever. Thank you Secrets! read more

Secrets Moxche Playa del Carmen - Hotels Near Me - Playa del Carmen, ROO

Unfortunately, not my favorite resort in the Playa del Carmen area, for a few reasons. The thing about these resorts is that they're always really great. It's hard to mess up prime beach space in one of the most beautiful areas in the world. Because of that, you have to try *really* hard to mess that up. At Secrets Moxche, the service was so bipolar it was either the most awesome, best service you'll ever have or something leaving you scratching your head wondering if you were the jerk. For example, at the carving table at the buffet (which was cool), there was a phrase in spanish written on one of the products. Gently, I asked someone there for a translation. The dude didn't even look at me, said "Ehhh, its too hard to translate" then took off. Okay... But, in contrast, other times the service was sublime - chatty, ebullient, and warm. Go figure. Most significantly, you're paying around $900.00 a night for a special room. In several instances, things weren't as described, like the ocean view rooms that don't really offer an ocean view. When you bring that up to the concierge, they'll just reply that you were supposed to book the 'full ocean view' room. Okay.... Finally, there's also an ultra deluxe room that you can book that is at the way way top of the resort and gives you access to a special restaurant up there and, yeah, something like that. After awhile, there are just too many upgrades to purchase and you just want to be done with it. Overall, solid three stars. Booze was boozing. Food was unlimited (if you can get a reservation at the restaurants. But, there may be better values in Playa Del Carmen read more

Secrets Moxche Playa del Carmen - Hotels Near Me - Playa del Carmen, ROO

I'm late sharing this, but I stayed at Secrets Moxche earlier this year when a couple of my friends got married there. It was admittedly my first time shelling out for an all-inclusive resort and this is more like a 4.5 for me, but a really great experience nonetheless! Our room was gorgeous and cleaned meticulously every day. We definitely did use the outdoor bathtub as well, which was a unique experience. The food was great at all the restaurants we went to (Italian, French, ), and the street tacos cart was a nightly necessity after dancing all night at the speakeasy club through the pharmacy. Room service dinner was not good though, but I will say it was delivered quickly and we ordered A LOT of it on our first night there. Room Service breakfast was better, but definitely take advantage of any of the restaurants on the property instead if you're not too hungover. Drinks throughout the resort were appropriately strong and the staff constantly make sure you have one in your hand. We particularly loved the buffet, which I know, typically buffets kind of suck, but in this case every day had different offerings and a lot of them and it was certainly above average with taste. I started every morning with the resort's green juice and I missed it immensely when we came back to Chicago. The entire resort feels sultry and exciting, and being adults-only was the best ever, especially for this wedding group I was a part of. Speaking of which, due to potential rain the wedding itself was moved to one of the rooftops, which was gorgeous and had a beautiful dining room and sound system for when the dining became dancing. The dinner we were served on the night of the wedding (Foie gras, smoked salmon, a really amazing spinach-based salad, filet mignon with shrimp, and cake) was everything. Walking the beach at night and during the day was dreamlike and each of the pools was spacious, perfectly heated, and never too packed or busy. We went in February and were able to always find chairs and spaces to make our own. The swim-up bars were also gems. Chairs and cabanas litter the beach as well and we never had an issue securing one. The shows were good and engaging as well! Would definitely vacation again at this resort and I will say, that other resorts I've stayed at over the course of the year made me think about how great my experience here was. read more

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I want to rate this resort a 10/10 but I just can't. For context, I watched DOZENS of YouTube videos on this resort before we visited. We came for a wedding, so because wedding festivities I wasn't able to try as a many of the restaurants as I would have liked but, maybe next time. First and foremost this resort has so much greenery, there are little lizards and birds running around and I truly felt I was in the middle of the jungle which I loved. Our hotel room didn't have any issues - but I did hear from other people in our wedding party who had to be moved to other rooms because of mildew smells or their TV didn't work. I also noticed little things like the metal legs of the long ottoman at the end of our bed were rusty so they made orange stains on the floor, and then (see photos) we paid for an ocean view but instead we had a view of a large empty lot which I wasn't too happy about. Also the elevator in our tower never went to the 7th floor, so the entire vacation (5 days) we had to either take the elevator to the 8th floor and walk down the stairs one floor or take it up to 6 and walk up one floor by taking the stairs. After a couple of drinks it was very annoying. Also, it was supposed to be all-inclusive and when we called room service they were saying a bottle of champagne costed $80 for the house brand - insane. SMH. Then they said the room service would be "there in 30 minutes" and over an hour later it never arrived so we had to call them - then he came. The food was 4/10 at best on the room service. Let me be clear- all other food at the resort was really good, 10/10. The food at Seasoul was REALLY good! We wanted the opportunity to try the other restaurants, the last night we were there we went to Suki, Ember and Dos Almas and all of them had a wait of an hour or more. The pop up taco stand at the resort was really good (it reminded me of the street tacos back home in LA) and the pool bars (and bartenders) were all 10/10. Actually now that I'm thinking about it, the food at the pools was actually BETTER than the food at the sit down restaurants. Also, I needed a few feminine items and Tylenol so I went to the Pharmacy and one small bottle of Tylenol plus another item costed me $46!!!!! THATS HIGHWAY ROBBERY. That would've costed me no more than $12 in the U.S. at CVS. I know resort and hotel prices are high but that rubbed me the wrong way. One thing we did love was all of the pools. We got massages down at the beach and it was $50 for 1 hour, AMAZING. So those are my only complaints. All of the housekeeping and everyone on the property was very attentive and helpful (even when they didn't speak English). We truly enjoyed dancing the night away at the Gypsy Club, and the wedding ceremony was beautiful. If Hyatt fixes those few things I'd take my review back to 10/10, but I'm giving them a 3/5. read more

Arrived Sunday for a 4-night stay at this magical location with beautifully appointed rooms, all with views of the famous turquoise beaches of the Riviera Maya region of Mexico. Our check-in was hlighted by the registration concierge, Denisee. She's animated and welcomed us as she introduced aspects of the property. Since our rooms would not be ready til midday, we went to explore & found a lovely restaurant aptly named SeaSoul. It was delightful and was an open air space facing toward the beach. Great views while dining! Shortly thereafter, we were shown to our room! Simply fabulous !Aesthetically, the use of wood & stone is so powerful and elegant that it creates a very unique space. A very subtle reference to materials that are hand hewn creates a very peaceful place to rest by the sea. Each room angled toward the ocean providing a unique view of the sea. This property was reminiscent of another fabulous ( but not all-inclusive resort) named NIZUC. Since its inception it's become the standard bearer of the new "look" in hotel properties. As I walked this property, it became clear many artistic influences are working together to reference the hand-made natural & elemental environment. Openings that point toward intimate spaces. Settings that can accommodate large groups that want to mingle, or quiet retreats if that is your preference. Excellent resort. Rooftop swimming pool on the ninth floor of the main building, as well as on the rooftop of the Impressions property. Complete w/ Palm trees! Yes, palms in the sky. So lovely. Can't wait to return!! MOXCHÈ you have my heart! read more

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This might be my new favorite resort in Mexico. The grounds and resort itself are immaculate. Check in was a little off, but we arrived early and many people were checking out. That being said, everyone at check in was very accommodating, and despite arriving early, our room was ready. At first we thought the room seemed small, but it was actually more than we needed. We did a preferred swim up which as a private pool. The private pool was nice when we wanted to get away from everyone, but the water was a bit chilly. The resort has so many pools and we enjoyed them all. Our favorite was the lagoon pool. There are no chair games at this resort which is a huge plus. All the staff were very friendly. Food at the resort was above average. I even liked the buffet, and I'm not a buffet person. Have the preferred breakfast and lunch restaurant was a great perk, and the food there was very good. I think the only restaurant that was a let down was the Italian. The taco cart is a must when waiting for your dinner reservation. We were there for the Fourth of July, and the resort did a very nice celebration. The roads of Mexico night was a fun as well. I can't wait to return to Secrets Moxche. read more

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This was our second time staying at Secrets Moxché. We first visited about three years ago, had a great experience, and even decided to come back to celebrate our wedding because we loved the resort so much. There were definitely some positives during this stay. Our wedding coordinator, Jazmin, was amazing and truly helped make our wedding day feel special and smooth. We're very grateful for her hard work and attention to detail. However, there were also several issues during our stay that affected both us and many of our guests. For a five-star, high-end all-inclusive resort, this was honestly not the experience we were expecting. In multiple situations, some staff members would remain standing nearby after serving drinks, seemingly expecting tips, which made interactions feel uncomfortable at times. We also experienced maintenance issues in our room. The TV was not working properly throughout the stay despite multiple attempts to fix it, and there was a constant alarm/light issue that made it difficult to sleep at night. Several of our guests mentioned experiencing similar room-related problems as well. Another challenge was dining reservations. For guests who are new to the resort, it's not very clear how quickly reservations fill up for restaurants like the French and Italian restaurants. It became frustrating trying to compete for reservations or walk-ins after other guests had already booked days in advance. One uncomfortable experience happened at the main pool where another hotel guest repeatedly touched my husband and other guests inappropriately. It created an uncomfortable environment and was disappointing during what should have been a relaxing vacation. We also had guests experience serious security concerns. One of our guests experienced someone room-hopping and entering their room, showering there, opening and drinking their bottle of champagne, and stealing clothing from their cabinet. We also heard about similar room-hopping incidents affecting other guest rooms as well. Situations like this were extremely concerning and not something we would ever expect from a resort at this level. Lastly, part of our family was unfortunately unable to attend our wedding due to the war situation involving Qatar at the time. We hoped for more understanding and flexibility from the reservations team (Diana) regarding rescheduling assistance, but the experience was disappointing and added unnecessary stress during an important moment for our family. Overall, while we still appreciate the beautiful property and the effort from certain team members like Jazmin, this visit did not reflect the same experience we had during our first stay. Unfortunately, because of the combination of issues we encountered, we do not see ourselves returning in the future. read more

Got severe food poisoning, diagnosed by resort doctor. Staff acted unphased and did not inquire about where we had eaten.

Two days in and we were already dreaming of going home. Bars never stocked (no champagne for mimosas), breakfast out of bacon, and food that could double as a science experiment -- our "grilled cheese" was rock solid, and the pool pizza looked like a Lunchable's side hustle. Cocktails? Watery, artificial, and taste like off-brand Kool-Aid. We switched rooms twice -- mold smell, broken shower, used bathroom -- and our "tropical view" turned out to be a construction lot. They offered a spa discount to make it right... the spa never heard about it. Came for relaxation, left needing another vacation. Edit: They said they were giving us points. We have yet to receive those points. Resort is full of shady liars. read more

This resort deserves more than 5 stars. We visited last year in 2023 to scout a wedding venue. Instantly fell in love with this place and cancelled all of our other appointments and chose this resort for our wedding. We got married here on 04/20/24 and had an amazing time. Faride was our wedding coordinator and she was on top of everything the day of. It can feel a bit hectic leading up to the day but she made it possible! As for the resort, it's a beautiful place. Lush and relaxing. There is a fun atmosphere but I wouldn't call it a party resort. They do however have a beautiful speakeasy club that opens up around 10:30-11pm. The drinks are great, the staff is top notch and so is the food. Anyone who says the food isn't good here is probably just a picky eater. There is absolutely something for everyone. Ember had the best octopus I've ever had. Full 16oz steaks and a vibe to match the name. Sea soul is amazing - particularly their shrimp & fish tacos were exceptional. Some people complain about the full bar starting later than they're used to. Just load your room up with some beers. Buy a couple of bottles of booze at the airport or ask your transfer to stop by a liquor store and you're all set! Overall just have fun and take full advantage of your time here before heading back to reality. We did and we will be back. read more

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Came here for a long weekend to celebrate New Years with my husband and 2 friends. Booking was easy on their website and the hotel was extremely communicative via email when I had questions the week before we arrived. The hotel is about a 45 minute drive from Cancun Airport. We stayed in a Preferred Club Junior Suite which was located in the main building of the resort. The room was modern, spacious, and cozy. We especially enjoyed the tub on the balcony. The room had plenty of wine, beer, and soft drinks for us to enjoy during our stay. They also provided us with a beach bag which was used daily. Pool & Beach: There were numerous pools throughout the resort. Unfortunately the weather was fairly cool during our stay and none of the pools were heated so we only got to enjoy the views. FYI the hot tubs were not very hot as well, it was lukewarm at that. The beach had great views but the lounge chairs were frequently full so I suggest coming early to secure a spot. Restaurants: We were told each restaurant did not take reservations and at prime times (7-9PM) the longest wait we encountered was over an hour. Our favorite restaurant was Seasoul which is located right next to the beach. On Saturdays they have a great brunch where each restaurant on property is there and serving their particular cuisines. It was great to be able to try out each place - I recommend coming extra hungry here. We also enjoyed Suki (Asian restaurant) and Allora (Italian). Dos Almas (Mexican restaurant) was our least favorite. The quesadillas and tacos they offered at night near the beach pool were more authentic to us (we LOVED the late night taco stand). Since my husband is sports obsessed, we frequently found ourselves at the sports bar Dark Horse. The bartenders were very attentive there and made great, strong drinks. The Preferred Rooftop (for preferred guests) had great views of the resort pools and the ocean at a distance. The ambiance was cool and calm, a great place to grab a drink and relax. Overall, the property is beautiful but I think since I came when the weather was cooler, I could not fully enjoy the beach nor any of the pools on property. Also, I don't think I personally eat or drink enough to take advantage of the all-inclusive aspect of this resort. The bars didn't even offer high end tequila in the all-inclusive rates. But if this hotel is in your budget, then I would recommend it for a nice, relaxing vacation- during the summer. read more

I want to be clear upfront: Impression Moxche by Secrets is a stunning resort. The grounds are beautiful and the concept is excellent. That makes what I experienced even more frustrating, because this property has the infrastructure to deliver on its promises. It simply did not. I stayed for four nights with one other guest for a friend's wedding. Total cost: approximately $6,000. What I received in return was a pattern of failures and broken commitments that lasted the entire stay. The issues: My room had a persistent mildew smell that was never resolved despite being reported. On two separate mornings, I was woken up by loud construction noise. At a luxury resort at this price point, guests should either be informed of active construction before booking or meaningfully accommodated when it disrupts their stay. Neither happened. I went an entire day without housekeeping service despite making repeated requests. No explanation was ever given. There was an unresolved safety hazard in my room that staff acknowledged but did not fix. A front desk staff member was dismissive and dishonest in a direct interaction with me. The most telling part: in nearly every one of these situations, I was promised that a manager would follow up with me. Not once did that happen. After checkout: I completed the property's guest survey and received a generic, boilerplate apology from an executive assistant. I replied with a detailed email on March 4 requesting escalation to the Resort Managing Director, a specific response to each issue, and a good-faith gesture acknowledging the gap between what I paid for and what I received. That email was never answered. I am posting this review after waiting more than a week for a response that never came. If you are considering this property for a special occasion or a high-budget trip, please factor in that when things go wrong here, the follow-through is essentially nonexistent. The staff will make promises they do not keep, and the property's formal complaint process appears designed to absorb feedback without acting on it. I did not want to write this review. I wanted resolution. The resort chose silence instead. read more

Wow I can say this is the Best Secrets location I have been too thus far!! Amazing customer service, staff is so helpful. Spectacular beach front location and guess what Adults only!!! All inclusive location and the food is just damn amazing!! Everything we have ordered has been fantastic!! The Shrimp cocktail at Seasoul for lunch is in my top 5 of all time period!! Hey the Dhrimp Tacos here are amazing too with the corn tortillas! The rooms oh my fantastic!! Easy 5 Stars for Secrets Moxche Playa del Carmen!! read more

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This resort arm took 2 of my debit cards. Just terrible, Sandra hernedez the manager could care less Just a bad experience The resort is not mindful of the clients. read more

Absolutely top notch resort here. Highly, highly recommend staying here at least 3 nights. Download the app to check out everything they have to offer. I had in mind to just relax and sleep in every day while on vacation here, but there were so many activities I wanted to try. I wish I had planned ahead of time. Main complaint - mosquitos. I left the vacation with red welts on my legs Dining choices include a Mexican place (Dos Almas), Italian (Allora), French (Bisou), steakhouse (Ember), lunch by the beach (Sea Soul), Asian (Bamboo), grill by the pool (Barefoot), and the buffet (Marketplace, which opens for breakfast, lunch, and dinner). I loved the steak at Ember! CoCo Cafe is the only thing that is open 24 hours. They have coffee, tea, smoothies, and baked goods. The Dark Horse is a sports bar only open at night. None of these require reservations. The pools aren't too cold and are all about 4-4.5 feet deep. Some are more shallow, like where the hammocks are. They have nightly shows in the theater. The Gypsy Club is the night club. You have to get the daily secret code and can only access it through the pharmacy, which has emergency items that you may have left at home. They have entertainers who organize activities by the pool. I remember playing bingo one time and the winners got free shirts. I didn't use the spa, but it looked really clean. The gym is upstairs from the spa. They have classes like yoga in the morning. read more

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we had a great experience with Secrets Moxche'. From check-in to check-out, everyone was professional. The areas were clean and the employees were friendly. read more

Enjoyed our honeymoon here, but a few things need to change. We stayed for 5 days. Cons 1. Pool closed at 6pm which is wayyyyyy toooo early for a resort. Please reconsider this! 2. Gift shop prices were ridiculous, $200 for a simple hat?! $54 for sunscreen?! ROBBERY 3. Mexican food had zero level of spice. Very bland or had too much lemon/lime. Would have loved to try authentic Mexican food. 4. Very relax and no music playing while enjoying the pool, which wasn't what we expected. 5. Restaurants close at 11pm. 6. By the time room service food arrives, the food is cold. Pros 1. Service was great 2. Observatory rooftop restaurant had the most decent tasting food. (You have to be a preferred guest to get in) 3. Everything was beautifully designed and decorated We will give this place another try in the future! Please listen to paying customers reviews and make changes. read more

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The pools were great. The food at a few restaurants was good--French restaurant and breakfast (but how do you mess up breakfast). Otherwise the food at several of the other restaurants wasn't great. Service was a 2 out of 5. We had to continually call the front desk each time we turned our TV on to have them come to room to fix it. Long waits to get in the restaurants. And was never asked when I checked out if I enjoyed my stay or thank you for coming. I won't be back. read more

How do these resorts compare? Each of the Secrets and Dreams properties we have been to have all been so different, and each has its best and worst moments. But, I have to say at this Secrets Moxchè I could not find anything bad about this place except for the stone walkways that were hard to walk on at times. How gorgeous was the view from the rooms, and each little pool area had its own personality. you could be in some of the quiet area pools where very few were at, or you could go to the beach pool, which was surrounded by a sand beach. The actual beach the week we were there was a little rough due to the storm at sea. but it was relaxing. And this game playing activity guy with a swim up bar needs to go to the activity pool. That is where they played volleyball, basketball, and cards in the pool. the entertainment team was amazing each and every one of them made the week fun. Especially Uzel (Photo of him with me in light blue hat) The bar tenders were amazing and extremely busy at all times. THE Food.... Was so great! We ate in the French, the Steak house, Seasoul, the Japanese restaurant.Market cafe, and for lunches at times or snacks we ordered from the barefoot grill. Every meal was as good as the next. I do have to complement the pastry chef that was at the market cafe. Ruth made some of the best desserts and cakes. her carrot cake was creamy and mouth watering. It would take a hundred more sentences to describe each item and meal, so I will just say a must to enjoy. One of the places I did not visit but heard was great was the Vegan only restaurant Bamboo. we stopped in to listen to some live music one night. Shows were wonderful and well done better than most I have been to, and the speakeasy was tons of fun, where we danced the night away. I just wish they would get rid of the smoke machine. From the pick up at the airport to our check-in process as preferred guests, we were truly treated first class. Rooms were clean large and lots of emenities. Even toothpaste and toothbrush! Plan on this place if it is within your budget. read more

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This place is amazing! Okay so that's the feeling that developed after a few days after I got past some of the initial impressions. The first night's dinner at Sky Events Rooftop was not good and there was this mold smell that pervades our room. But once we ate at the Seaside Beach Club everything was redeemed. Then spending some time in the infinity pool on top of the Impressions building really changed my mind. Fix the mold smell and the first night's dinner and this would be five stars! read more

This was my first all inclusive experience and I was really happy with my choice. I used Hyatt points so I can't comment on the cash value. Check-in was no problem and we were able to eat, drink, and relax while our room was made ready (we arrived before official check in time). Check-out was also really great - you can stay on property until your transportation arrives and you can eat, drink, and use the pools, etc. Food - we tried every restaurant except for the French one. Overall, all of the food was very good. Not necessarily top tier gourmet restaurant, but all was true restaurant quality (aka it doesn't taste like frozen food nor does it taste like Chili's or Olive Garden). My one complaint is that literally all of the food tastes completely unsalted. I am not exaggerating, tastes like literally zero salt. The exceptions are Suki, the Asian dinner restaurant, and Bamboo, the vegan Asian fusion restaurant by the lagoon pool, which was excellently seasoned (which I would attribute to soy sauce and similar ingredients already being seasoned!). The one food item that was far below expectations were roasted potatoes (in three separate dishes). No salt and undercooked. Suki was the standout best restaurant. The sushi was great, the cooked plates excellent, and the service there was the best. Coco Cafe is definitely the hidden gem - in the morning they have pastries and yogurts and little fruit and chia cups and the rest of the day pastries and sandwiches. The coffee there is excellent too. Our room was comfortable with good AC, a nice balcony with a modest view, and a well equipped bathroom. The gym is small but well equipped for working off your vacation drinks. There were a few service missteps that definitely need to be improved over time. First, I got a knock on my door and call on separate mornings about their timeshare program or something. Unacceptable at a resort of this tier. You can offer it at check-in and if I ask, but don't come knock on my door or call my room about it in the morning. Second, the staff does not speak English. That is completely and totally fine! We are in Mexico, not an English speaking country. The issue arises when the staff will confidently say something in English in response to a question but they don't actually understand. This happened in every single restaurant whenever there was a question about the menu, the wait, or reservations. Staff was extremely unfamiliar with menu items. Also, the menus do not explain if an item is a small plate, a main course, or a side dish. It's just a list. Lastly, the schedule of daily events and activities is not readily apparent. You have to dig a couple tabs deep into the tablet in the room. I think the resort wants to maintain a classy atmosphere and avoids things like maps and schedules posted everywhere, but it did seem like there were activities going on but I never knew when or where. Don't let those negatives at the end sway you - I would 100% stay here again without hesitation. Those were overall very small issues. We had an amazing time. read more

Had an absolutely wonderful time at this new resort! Staff go above and beyond to make sure you enjoy every second here. A few of my favorites: 1. Seasoul: SUCH good seafood! I only made it to lunch, but loved the octopus tostada and fish tacos. Flank steak was fabulous, too! The ceviche was so so. 2. Suki: make a reservation for the hibachi experience (free). It was 5 amazing courses! I also liked the crab roll and Sakura drink. The crispy brussel sprouts are also 10/10. 3. Ember: my Cornish chicken was incredible! This is one of the few places that offered oysters. They also do signature Bonnie and Clyde drinks on this roll up cart that they bring to your seats. The Bonnie was a little sweet, but good! 4. Activities pool: we spent 99% of our days here. I have to give a shout out to Sergio, who kept our drinks full, and Jacob for constantly running around to place towels and adjust umbrellas. Super nice guys! The entertainment team was also great! I don't remember all of their names, but I liked the water aerobics, Zumba, and pool volleyball. 5. Coco cafe: open 24 hours. Tons of great snacks, desserts, and all the caffeinated beverages you could ever want. 6. Nightly shows: we only ever made it to the cirque show on Monday, but we were surprised when it was more of a burlesque show. The acrobatics work was really impressive, and the theater was nice and clean! Other thoughts? We loved the mojitos, piña coladas, margaritas (mango, passion fruit, cucumber were some of our fav flavors) and the Tom collins at the bar. We also got chips/guac and quesadillas at the barefoot grill a few afternoons and loved them! A few cons: the fire alarm flashes a green light every few minutes in your room. Super annoying. Our "ocean view" was really just a view of the pools. Also, the tub on the balcony took foreverrrrr to fill. The gym is on the smaller side, but I never had an issue finding an open machine. The only other thing I can think of is that with your reservation, they claim you have waived green fees at a local golf course, but that's not truly the case. They claim this is a free walk around the property, not a round of golf. I would gladly come back- we had a wonderful time and I'm sure the longer this place is open, the more wonderful it will become! read more

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Review for Secrets Moxché in Playa Del Carmen Pros: - Food: Incredible culinary experiences at Ember and the Japanese restaurant, both of which felt like 5-star dining. - Rooms: Very spacious with wonderful decor. The premier room with a private pool was absolutely worth it--offering much more privacy than the tub rooms with an ocean view. - Resort: The entire resort felt very new with modern decor throughout. - Staff: The staff was wonderful and very attentive. Special kudos to Karina, our concierge, who was always quick to get things booked and help out during our stay. - Spa: Take advantage of the hydrotherapy spa experience--it's free with a premier room. - Gypsy Club: Exceeded our expectations. Cons: - Drinks: Very watered down. - Prices: The store and on-site wine bar are very upcharged. - Activities: Not a ton to do other than lounge by the pool and participate in a few activities. For those who like to stay busy, plan an excursion for longer stays. - Pool: Need to get out early to secure a good spot by the pool. - Beach: Not great at all--lots of seaweed made it unenjoyable even for walks. - Food Options: There is an afternoon lull in food availability, with limited options between lunch and dinner. - Wait Times: The popular restaurants can have long wait times, so planning ahead is essential. Overall Rating: 9 out of 10. read more

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Sommelier Jorge Alecio standing next to some of the finest tequilas in all of Mexico. If you are interested in knowing more about this exquisite spirit, please seek this man out as you will be doing yourself a favor. He is very knowledgeable about the different tequilas, how they are made, what makes them top notch and will link up your pallets. Not only on this particular liquor but wine as well. He has an extraordinary collection and can personalize your experience. read more

Secrets Moxche Playa del Carmen - Sommelier Jorge - Hotels Near Me - Playa del Carmen, ROO

I want to give it 5 stars, but a few things were amiss. Overall a great resort with great staff and great food. There were a lot of misunderstandings due to language barriers. We got 1 sets of shots at a bar, and they seemed very watered down. Even at low capacity, all the pool seats were claimed all day but rarely used. read more

The resort is amazing, beautiful and the rooms are very nice. I loved the shower gel and the body lotion. I'm sorry that I didn't check to see if I could purchase it before I left. We had a fabulous vacation at Secrets Moxche. It was our third time there and we will definitely be back! I'll start with the entertainment and service first , because it's outstanding. Our favorite on the Entertainment team is Uziel . He is a perfect role model for all the new employees in the team. We cannot say enough about how fantastic he is at his job! Aranza and Alana are also great on his team. We absolutely LOVED the new show Candlelight Experience. One suggestion though...while we love Arely Cardenas, the singer, we think her voice overwhelms the music. That show should not really showcase her, it's more about the chamber music. Just our thoughts! The Silent Disco/Silent Headphone Party was tons of fun! The evening singers at Bamboo were so good that it always forced us to eat on the patios so we could enjoy the music with our dinners. Speaking of dinners...there were some outstanding servers we need to mention. Omar @ Ember, Daniel @ Bamboo , Alberto, Gerson and Luis @ Allora, Jhonatan @ SeaSoul, and Alejandro @ Asado and Roads thru Mexico. They all were superb servers and really cared about your dining experience. I'm sorry that I didn't get the names of the servers in Coco Café, but they were ALWAYS busy and very pleasant. And thank you for getting the gelato freezer fixed while we were there!!! I would've hated to miss it. I have TONS of food porn... just ask! We went to the water therapy in the Spa, which is a must during your visit. Manuel walked us through the circuit and relaxed us with cucumbers and towels on our eyes! It's always tough to leave this resort, but we know it will be an annual trip, along with other Secrets Resorts! read more

Secrets Moxche Playa del Carmen - Oysters at Embers - Hotels Near Me - Playa del Carmen, ROO

Not a great stay, and we had high expectations. Staff was friendly, food was OK but not great. We had issues with the elevators, they had issues with the water circulation in the pools, and sometimes the water was close to 100°. The ocean beaches were unable due to the massive amounts of seaweed present, the biggest kicker was the fact that they tricked us into taking a disguised timeshare tour and briefing. It was high pressure sales all the way and lasted over three hours. Since seen a New York Times article on this and it is indeed a rip off. Not just because it is a timeshare, it is an actual scam. we bought the high end package and was disappointed. The liquors were not high-end, the drinks regularly were subpar. Overall, just a shabby experience. We will not be back. read more

The Market Cafe is an amazing way to start your day. We have had breakfast here twice now and the staff is amazing. Benito was our drink server and remembered my drink the next and how I liked my coffee. The food is fresh and so many choices. read more

Secrets Moxche Playa del Carmen - Restaurant - Hotels Near Me - Playa del Carmen, ROO

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They have a single 4x4 elevator working in each section to accommodate hundreds of people. Be prepared to stand in a bath of humidity for 15 minutes every time you need to navigate the hotel. Food is actually pretty good. Not a great place if you smoke. One remote area on the whole campus to do so. Great shows and entertainment. Incredibly friendly and accommodating staff. read more