We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we…read moredealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for.

Very professional We had a gas fireplace that had not…read moreworked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner

Today I was visiting the grave of my family at the historic Samples Family Cemetery at 875 Lanier…read more400 Parkway, and I was upset to find the dumped waste from a contractor. The waste included a uniform from The Rusty Cricket employee as well as the waste and debris of materials common to the work they do. They appear to be either complicit in, or tolerable of, their employees treating our county this way and dumping their waste in tucked away little spots like this. Someone saved a little time and a couple bucks that day by not having to go to a dump but thee cost is paid by the rest of us when thilese things happen. The trash also included documentation that confirm the address of the work performed but i will not post the entirety of that , out of respect for that customers privacy.

From the owner: The Lucky Cricket is your one stop shop for anything fireplace, grill or outer living related. We…read moreoffer top of the line products you will not find at your local big box store. Owned and operated by a seasoned veteran to the hearth and patio industry, and a nationally certified chimney sweep, you'll be in good hands from beginning to end.

They came out for a simple washer lid lock issue. Took him 30 minutes and a small part and they…read morecharged $350! Shame on me for not asking their minimum labor charge which turned out to be $250! Then they charged $100 for a plastic part that I could get online for $30. I could buy a new washer for $550! Do not use these price gougers!

Used to be good they have now lost my business and the rental properties after too many problems,…read moreused them 2018 early 2020;s but honestly the new management is really horrible and a waste of time, money and bad customer service - WILL NOT GO BACK and they lost my business with horrible customer service after saying the cost of a service call would be taken out after part was ordered, part was backordered so delayed when part finally came in and checked 4 months later they wont honor the agreement and now wants to have the part be $200 more so bye bye and thanks for doing it to someone who just yanked 21 other properties from ever seeing your company again. Too many other competitors to put up with bad ones.

John with Safe Hearth Fireplace was so nice, honest and knowledgeable. He only did what was…read morenecessary and charged me accordingly. He did a great job inspecting our fireplace and if it ever needs repair or cleaning, I'll be giving him a call!

we had to remind John about our appointment and although late, he did show. This company seemed…read morecomfortable cleaning chimneys but not reliable for inspecting problems. we initiated some simple fixes with John but had to cancel within a few days due to learning from another inspector that we had a dangerous issue with our fireplace. We asked for our deposit back on simple fix materials that our new found info rendered unnecessary and almost two months later now, John is MIA. In reply to your response: it's a simple fix. Return our $100 deposit on a fix you will not complete via Venmo tas requested multiple times. Thanks.

Delivery dryer 2/24 the install men were immigrants do not speak english made communication ZERO…read more Instead of doing the install i paid for they said i needed a plumber! FYI I did call Lowes who said Lowes Corporatef hires the contractors. Cheapest labor. 1. It is illegal to drive a business vehicle if you cannot speak english. 2. Dangerous to allow strangers into the home. Home Depot no better they also hire immigrant contractors. Here is the tele i was given for 770-688-1450 to complain. Lowes Cumming just told me to call this distribution number. A person who speaks enlgish clerk answers. Not to my satisfaction! Who would need a plumber to install a electric dryer? Today i have a handi man to check the work they did. I had to return the two clamps and the silver duct that i purchased because they didnt use either.

Terrible customer service! Delivery was two days later than scheduled! And no one could give us…read morean update! Totally unacceptable!!!

I visited Home Depot on Black Friday to purchase a workbench cabinet for my son-in-law for…read moreChristmas. It was extremely busy, and the associate I spoke with told me I could pick it up on Monday after it was assembled. When Monday came and I hadn't received a call, I reached out to the store myself. That's when I was helped by Mellany at Customer Service, and I can't say enough about the outstanding service she provided. No one could locate the order because the associate from Friday had called out sick, but Mellany took ownership of the situation immediately. She arranged for someone to assemble a cabinet for me and kept me updated throughout the process. She also went above and beyond by helping me rent a cargo van so I could deliver the cabinet to my son-in-law. The associates in the rental department were just as helpful--especially Devian, who did an excellent job loading the cabinet and securing it safely in the van. Thank you to Mellany, Devian, and the entire team for turning a stressful situation into a great experience. Outstanding customer service!

Great Service They were very courteous and polite…read moreAlso, James even loaded my truck .

Store has gone down. Looks very unkept and actually dirty. Went to get propane tank filled on…read moreWednesday midday. No customers in the store. Waited 40 minutes to get it filled and eventually the cashier had to come out and fill it for me. Like I said, quality of this store's service has eroded significantly.

I've frequented this store for 20 years or so. They are slowly losing my business, as well as my…read morecustomer recommendations. I'm starting to drive further to the big box stores because I can't stand the attitude and poor customer service at the front desk. I want to give this store a pass because they are local, but I cringe every time I can't find something and need a little help. There are some helpful people working here. I can only suggest that if you don't like your job... please, either change your attitude or your job. Don't act as if my spending money on Ace merchandise is an imposition.

PLEASE listen to the bad reviews - they are 100% accurate…read more I used Neal 10 years ago, and back then, his service was great. I even recommended him to family and friends. But now? His work has completely gone downhill, and he clearly has major issues finishing jobs. Most recently, he scammed me out of $470. He promised to order my logs, and weeks later--nothing. First, it was a bunch of excuses, and now he has completely vanished. Worse? He blocked all my phone numbers. There is something seriously wrong here. It's clear he is using customers' money for something else because this pattern of delays, excuses, and disappearing acts is constant. DO NOT pay him upfront. DO NOT hire him. If you ignore this warning, expect to get ripped off. To make matters worse, he also did logs for my friends (who I had originally recommended him to), and they arrived broken. He promised to replace them under warranty. That was almost a year ago. Still nothing. Save yourself the headache and money--hire someone else.

Did not complete job but took my money. Would not respond to texts, phone calls or emails. I am…read morefiling a police report for fraud