Showed up on time. Worked NON STOP…read more Made the grill look BRAND NEW INSIDE AND OUT! Made sure all was working perfectly before leaving! I almost don't want to use it-its so clean! Highly recommend this company.

They we're on time, did a great job cleaning my grill…read more Highly recommend. Friendly, professional.

100% top notch service! Our grill is 16 yrs old and was in…read moreneed of a deep cleaning and repairs. Pro Grill has made her look brand new. Very professional techs and they really cleaned up after themselves. I will defiantly use them again and highly recommend them.

Our crusty old grill now shines. It is no longer an embarrassment to have a barbeque. Thank you.read more

Ted continues to service my 20+ year-old Fire Magic Grill. With the cost of new grills these days,…read moreI feel it pays to keep an older grill working and in great condition. When Ted returns my grill, it looks almost like new. He usually picks the grill up on Monday and returns it on Friday. That way, I only lose it for a week and that's great. The price is somewhat high, but over the years it's been worth it to me. I use my grill 3 to 4 times a week year-round and the fact that it's still working great after 20+ years is a huge bonus.

I have only written a handful of reviews but felt compelled to write a review following our awful…read moreexperience with BR911 and my husbands (Peter L) previous review. I have personally cleaned our barbecue stainless steel cabinet doors and drawers since they were purchased 5 years ago. They had no scratches at all. After returning from work, my husband suggested I look at the job Barbecue Rescue 911 did. I came inside and told my husband I was shocked, as he was. Actually shocked. There were scratches and grease smudges on all of the stainless steel doors and drawers. There was grease on the grill handle, grease and grime on the grill hinges and the drip pan hadn't been cleaned at all. They had left a Brillo pad on the floor, which probably explains all the scratches in the drawer and door fronts. Who uses a Brillo pad on stainless steel drawers and doors?!?! After my husband called to complain and they returned three days later (you can read his review (Peter L) of what he experienced with the owner. When he was on the speakerphone selling the job, acted like our best friend and said he does all the cleaning himself. As it turned out, the best friend "bit" was an act and him cleaning himself, that turned out to be a lie. I overheard the conversation when he returned to deal with our complaints. I was equally as shocked by the owners defensive words and tone while accepting no responsibility. Argumentative, defensive, rude and he denied everything. Before he even examine his employees work, he said that we didn't know the difference between smudges and scratches. Later, him and his assistant spent over an hour removing the smudges and trying to remove the scratches. The scratches remain. On the owners way out, I heard him snidely tell my husband, "I sent my least experienced employee especially for you." No respect for his customer after he gets paid. Customer satisfaction obviously means nothing to him. I also had to clean the tall tile backsplash and countertop behind and around the grill after they left. They left some yellow greasy liquid all over it, (See photos) and it took me an hour to clean off their mess, after they cleaned for the second time. This was the absolute worst result and experience we've had in any of the numerous services we've used over the last 10 years at this house. A horrible result by a disrespectful and dishonest owner. The name of the company should be Barbecue Disaster 911. You've been warned.

We have had a wonderful experience with sales rep, Easton in Phoenix. We are looking forward to our…read morebarbecue experience this coming week. The purchase of our barbecue unit and dealing with Kokomo grills has all been with ease. We can't wait to get our beautiful unit installed in our backyard very soon!

I purchased this grill and side burner after seeing them on display at the Scottsdale Home and…read moreGarden Show. Delivery followed shortly afterwards. The installation required some additional work, as it was a retrofit into my existing outdoor kitchen area. The installation team went above and beyond. They were concerned that the existing countertop might not be strong enough to support the larger grill, so they reinforced it to ensure everything would be safe and secure. They also had to cut away part of the existing tile and stucco to make everything fit properly, which they did with great care and attention to detail. Zach has also been extremely helpful in making sure the overall finish looks great. I'm currently waiting on a filler piece to complete the final touches, but I'm already very pleased with how everything has turned out. Excellent, helpful customer service throughout -- I can thoroughly recommend this company!

Amazing results. Our BBQ looks brand new, definitely would use them again!!! Their customer service…read moreis 5 Star.

If I want my grill cleaned I got to Ed and his brother T Cleaning Guru. When I grill caught on…read morefire, I called BBQ Cleaning Guru and they put together a deal for me that got me the exact same grill with upgraded amenities all within 6 days! Appreciate their service and work.

Chris our Service Associate is super friendly, knowledgeable and very professional. He does a…read moremarvelous job and keeps everything very tidy at the worksite. Our Grill is +20 years old and still in great shape, we are just getting a clean and tune up, it's been 10 years since they were here last, WOW To replace this grill would cost $3,000, we are going to keep it in great shape and the "Barbecue Doctor" is going to be with us all the way. This young man is a true blue employee and so thankful that we are utilizing their services, it's great to see that dedication and enthusiasm in a young professional. It's so enlightening that he is part of the Family Owned Local Business. After 21 years of great service and they cleaned it 10 years ago, looks brand new, once we get the new knobs. Thanks again Chris it was worth every penny!

Had a new Summerset Grill installed by Jim's crew. Fabulous job start to finish. They not only…read moreclean bbq grills they install new ones as well. Clean, on time, reasonable price..highly recommend!

We bought a house with a built in BBQ that was very used. I called around to get cleaning prices…read moreand BBQ grill cleaners was the cheapest by far! They also had a first time customer discount. It was easy to schedule and an employee came today. He worked for 3 hours on our BBQ! He unclogged the burners, scraped all the burnt crud, and cleaned it from top to bottom. It looks so much better! So happy! I wish I had taken a before pic!

Over the years, I have slowly noticed the cooking/flame temp has gotten worse over the years. I…read morereached out to BBQ cleaners and scheduled an appointment. The service tech spent over two hours cleaning the grill and it looked amazing and I was very pleased. We went on vacation and I did not BBQ for a couple weeks. Last night, I fired up the grill and the difference was amazing. The grill looks new and is operating just like it did when I bought it ten years ago. I definitely would recommend this company!

Steve did a fantastic job cleaning our grill. We hadn't used it in probably over a year due to how…read moredirty it had gotten and not having the time to give it a proper cleaning. Steve was courteous, knowledgeable and professional from the get-go and was extremely thorough in his cleaning. He also provided some helpful advice for future use moving forward. Worth the price for the time saved and the outcome! Also appreciate that this business is owner-operated. Thanks, Steve!

Very pleased with the service, grill was cleaned to expectations. Good value and would recommendread more