I'm not even sure where to begin with our experience at Barclay 2 last night. Instead of walking away angry and disappointed (which in a sense we were) we couldn't stop laughing. It was one mishap after another.
Mishap 1.
Upon entering the restaurant on a busy Saturday night, there was no one at the host stand to greet our party of three. We stood there for about 5 minutes before a waiter mumbled something incoherent at us to follow him to a table.
Mishap 2.
About 10 minutes later our waitress appeared and took our drink orders: 2 glasses of prosecco and 1 beer, plus one glass for water as there was only 2 for our table of 3. Our drinks arrived: 1 glass of prosseco, 1 beer, 1 Moscow mule, and 0 water glasses.
Mishap 3.
When the waitress returned to place our dinner order, we requested that we wanted to order appetizers first. She hurriedly explained that she was trying to get all orders in before the "big group" ordered, otherwise it was going to be an hour. We told her we were okay to wait and wanted to enjoy our evening. She took our appetizer order and then instructed us to "wave her down" when we were ready to order.
Mishap 4.
When we had successfully managed to "wave down" our waitress, we placed our dinner order, as well as a glass of red wine and another beer for the table. The red wine appeared shortly after but the beer was MIA. Our dinner salads materialized and we asked that waitress to check on the beer. Needless to say, that second beer never showed.
Mishap 5
Our food arrived within a reasonable amount of time and it was solid. (Albeit there was no salt/pepper on the table and we received mayo with our potatoes instead of butter.) Unfortunately, no server ever came back to our table to check if we needed anything else (a water glass and a beer perhaps???). The staff did eventually realize that we didn't have a water pitcher for the table so a small victory was achieved!
Mishap 6.
At this point in the meal, we knew that digestives and desserts were not in the cards for us. We requested our check, paid on the phone and left. Upon leaving, the hostess at the front didn't even lift her head to acknowledge our leaving for the night.
Overall, we traveled 140 miles round trip for a "fine dining" experience and it missed the mark in nearly every way. The staff was frazzled, unattentive, and bickered with each other within earshot of guests. They let money walk out the door tonight and made no attempt at service recovery. We will not be returning or recommending Barclay 2 to others. read more