The establishment is okay. The service is rude and no one really helps you find anything or goes…read morethe extra mile. They're doing the bare minimum, get dressed and stand there. Other than that, the store is clean and they usually have items in stock.

This does tend to be my go-to location simply because it's the closest (along with the one inside…read moreKohl's on highway 6.) I have been going to this location for yearsssss. Like most retail stores, they go through personnel like water, but I have no clue if it is due to management, school, or whatever. I have usually always had pleasant experiences here and the staff is jolly or at the very least helpful. If you ask someone for help, they're willing to assist and they don't make that covert annoyed face that retail staff are known to make. The staff I've encountered are very knowledgeable about things that I ask them about and even suggest what is comparable to the items. There have been several times I was aggressively loyal to a product and someone on the team introduced me to something else that has now become my staple. Not certain why this location has such poor ratings. I've tested their consistency in helpfulness on plenty occasions and they're pretty solid. (eg. I've entered wearing being very dressed up and full face of makeup, or wearing a bare face and workout clothes, or business suit, or bare face and bummy clothes, or simply looking haggard... There's always someone willing to help)

Amazing energy and customer service evie and Jayda are amazing and informative! They ensure you get…read morewhat you need and know the benefits!! they are amazing!!!

I've been called a Lush for various reasons at various times by various people, but here in the…read moreSugar Land mall, you will actually find a Lush, and the lush life can finally become a reality. Lush has always been one of my favourite stores for all the different girly stuff they have -especially their famous bath bombs and cosmetics and whatnot. The girls here are adorable! They seem to employ the nicest people at any given Lush store. Even in a sugary-but-not-sweet land where not that many people are nice anymore, they seem to find the nice ones and employ them. So congratulations to them for that. A great location and a little expensive, but when there's a sale on it's well worth a visit.

Ashlyn was AMAZING! She spent her time explaining all my options and is super super sweet. She…read moreknows how to do balayage efficiently and is very good with her color theory and making suggestions that would look good with your skin color. My hair feels amazing, bright, and beautiful. She took care of all my concerns and was very quick getting the job done to perfection. Could not be happier!

This is behalf of my mom. Overall, walk out not getting what she wanted. She thought she was paying…read morefor permanent hair dye and at the end is when it was revealed that they only carry semi-permanent dyes only. Overall better communication was needed. This was her example of the color she wanted. She did not want as much highlights on the example but still wanted bright color to come out. That is her hair fresh out of the appointment & lightly damp still. Not worth the price paid.

I usually come to this location because it is in a nicer plaza next to a coffee shop so I can visit…read moreboth locations after I shop or get my hair done. This last time, I got my hair cut for the second time by the hair stylist Lena. I choose to go to Ulta for my hair cuts and highlights because I know exactly how much I'm going to pay before going, I can make an appointment online, and I can earn points for the purchase!

I went Black Friday shopping here. We all know that's one of the most busiest das for retail, and…read moreyes this store was buzzing with customers. During all of this organized, pleasant chaos, I received the best customer service and information from Pamela and Olivia. They collectively were patient with me, taught me août the products and helped me navigate the complex sale signage throughout the store. Thanks to those ladies for everything A note to corporate...change your sale signs to mitigate confusion amongst staff and customers.

Decided to check this place out now that I am a makeup junkie. I have purchased hauls from…read moreSephora, Ulta, Macy's and Amazon in recent months so in searching places, I was delighted to know this was only 10 miles from home. Off I went yesterday! When I got there, I was greeted and offered help. The shopping space itself is not very large but is packed with merchandise. I liked the layout and how everything is labeled so if you are a beginner, you won't be overwhelmed or lost. The selection is solid - I wasn't super impressed but they do have some things I haven't seen elsewhere. Like Ben Nye powder in smaller shaker bottles and in a range of colors. I'm excited to try the 2 I bought knowing I didn't spend my whole check trying them out. I also got some facial mask brushes, facial cleansers, lip gloss and aloe vera gel. I'm happy with all my purchases/prices and if I didn't want to wait on shipping for an item, I would definitely return. I think it's a great starter place for someone who's just getting into makeup and doesn't want to break the bank at MAC or the like. It also has a great professional section with stuff I dare not even try! lol WINNER!!!

This store has really evolved since first opening. I've gone several times in the recent weeks and…read moreeveryone is always so friendly and helpful. It wasn't like that at first. (I'll let it go lol) They carry a lot of the lower priced items as well as the more professional items. I love their bulk lashes. They have so many styles and they all look good. No doll lashes at all LOL. They will no longer be carrying Morphe products since Morphe is no longer wholesaling, but they are offering Crown Brush which is a comparable brand. The tester items are clearly marked with red tape and are clean. They also offer makeup wipes so you can clean off your tester hand. Go check this place out. You never know what you might find!

Today is 02/17/26 and I am at the Sugar Land location on Southwest Freeway Currently sitting here…read morein front of the store that is supposed to open at 10am per their recorded voicemail as well as website. It is now 1030 am and There are 3 customers out here and no one is here. The store is dark and the door is locked. I have an online order that is ready that I am supposed to pick up from here but no one is here. Do better Sally's.

Went in 3/20/2023 and noticed that I was asked am I OK do I need anything? Not one not two not…read morethree not four but five times how in the world is it that I was asked five times and the Caucasian women were not asked more than twice like really ladies!??!!... It was so blatantly obvious that I must have obviously made you all uncomfortable in my black skin??... or you're not used to having black customers come there??.. Even though you stock black products, This inexcusable and blatant disrespect directed at me and I do not appreciate it! On today's excursionI was made to feel UNWELCOMED... I will not be returning to this Sally. I will also voice my opinion with a few of your vendors, who I am friends with, as well as your headquarters for a formal complaint.

Avoid JCPenney's online jewelry protection plans--total nightmare!…read moreI purchased a necklace online along with a lifetime protection plan. I picked the item up via curbside, but realized immediately it wasn't right and returned it to the store within minutes of it being brought to my car. While the necklace refund was processed, the jewelry department supervisor refused to refund the protection plan. She told me I had to call an "800 number" found in my email receipt to get my money back. I checked my email thoroughly; neither a company name nor a phone number was listed anywhere. After I insisted multiple times, she finally made a call and gave me a number for the insurance, but not yhr name of the company. When I called the company (Asurion) the next day, they informed me that they cannot process an immediate refund. Instead, I have to send an email request and wait for them to mail me a physical check. This is absolutely unacceptable. A warranty should be automatically cancelled and refunded the moment the product is returned to the store. Save yourself the headache and do not buy their protection plans online. Once they have your money, they make it as difficult as possible to get it back.

Wow. For over half year, there hasn't been a single review. Is this JC Penney at First Colony Mall…read morestill open? I was here before it was so damn hot outside. Trying to cool down and doing some window shopping. I remember JC Penney stores was my go-to place for fashion. Then, something happened... oh I remember now. They stopped sending me coupons. Today, there were only a few department stores left. Today, I went to revisit this so-called department store with a high expectation. One big problem I have with this JC Penney is the signage. I was clueless as where they put men's clothes. Unlike Macy's and other department stores, there are signs at the escalator as which floor sells what. But not this one. I walked all over the women's department and decided to try 2nd level. Bummer. Men's department only filled half of floor space. Not much to shop there, except the clearance aisles. After my initial navigation, I think I remember where is what on the 2nd level. I will return when I need something fancy.

I stopped by here after going to Old Navy and was surprised to find a great variety of home goods,…read morecrafts, party supplies, etc. It's all reasonably priced and seems to be of good quality! They even have a helium tank and will blow up balloons that you buy from them! May be coming here next time I need balloons! You also have self-service checkout which is convenient!

Waited 1 hour in line checkout system was down than they just announce they are closed 0 starsread more

Shopping today at Bath & Body Works @ First Colony Mall…read more Today was the annual candle sale and this place opened at 6am. I went around 9am and the place was very organized and the employees were so nice and helpful. Everything was still in stock at this time so going early was good, I made my purchase stood in a short line as the people working the register were fast and smiling. I highly recommend this Bath & Body Works. This place is incredible. Today was the annual body items sale. I look forward to this every year. They open early and yet the employees are still in a great mood, smiling and being helpful.

I love shopping at this location and I love shopping at most all of the locations! The staff is…read morealways so kind, helpful and welcoming! It's a great shopping experience! It's so nice to have several available staff to help closeby anytime needed! That is a rarity in any store these days! I love all the sales and loyalty program which keeps me coming back! I especially love the Christmas sale which is great discount prices on many of my favorite items! I love this past year seeing the Black History items such as the candles with special designs as a tribute! They were also priced the same as the other candles which I appreciated rather than a mark up! The quality is great and the return process has been amazing the one time I had to use it, however, I hear that the return process is changing. I'm sure they will still stand by their product and make it right when needed! The managers are great as well! I called the customer service line to get help with my rewards program and was helped by a great associate named Jennifer (10/9/22 at 5:30 p.m. CT). She was absolutely amazing and very helpful and very pleasant! I hope she gets the recognition that she deserved for being a great company ambassador! Thanks!

I really like some of the soaps there with my favorites being Hail the Queen, Sunshine, and…read moreLavender. The last time, I also got the Lip Balm Set for my friend's birthday.

If you haven't tried the number one laundry soap you're missing out. The best soap on the market,…read morepick out your fragrance and add it to the laundry soap. Look at what gifts you can create. I couldn't leave without getting the breast awareness soap bar not only is it a pretty soap bar but it smells GREAT!