I made a new patient appointment to have a stye treated, and I was scheduled with Dr. Le. This was…read moremy first experience with a stye, never having one before. Well, Dr. Le was rude, condescending, arrogant and insulting. She repeated herself over and over and spoke to me like I was a child she was 100% annoyed with. Dr. Le was rude, condescending, arrogant and insulting. See how I repeated that Dr. Le? I regret going to them in a time of need and will never return. She gave me the prescriptions I needed, but that is her ethical duty. Her bedside manner is horrible. For all of your eye care needs, go elsewhere. Oh, and I browsed the frames while I waited to be seen - wow, the markups were insane. One more time just for Dr. Le...Dr. Le was rude, condescending, arrogant and insulting.

Their lab lost my prescription and they kept me waiting over a month without any follow up. They…read morerefunded my $$ without a hassle.

I came here to get my daughters first pair of glasses…read more They charged me ($450) for glasses that were only $80 at all other vendors i researched. I also learned they had a Groupon for $49 for the eye exam they charged me ($350). They refused to provide me a refund even though I called 10 minutes after leaving the appointment . I never received the 2 pairs of glasses I ordered. I decided to dispute the charge since I never received the glasses, they did respond to the dispute ensuring i was charged... yet I have never heard from them and till this day months later still don't have the glasses they charged me $1600 dollars for. DO NOT GO HERE, IF YOU DO MAKE SURE YOU USE A GROUPON, DONT DO YOUR OWN RESEARCH THEY WILL TAKE ADVANTAGE OF YOU.

They are patient, friendly,and will work with you during your eye care. My son broke his glasses…read moreand they responded quickly with the solution. I would definitely recommend their services.

I came in and Mrs. shantell was so amazing helping me out during my visit. Guided me to the right…read moreresources and made me feel comfortable during my visit. Shantell is so amazing and the besttttt

Eye exam took 2.5 hours. The person at the front ignored us for about 30 minutes before we could…read moreeven get started. Longest eye exam ever! Terrible customer service.

Absolutely every physician and practitioner is exceptional. I've been with them since 2021, two…read morecataract procedures later and my vision is great. The only thing that's not great is their phone service. I stopped calling and just go into the office if I need something. The admin team is super sweet, unbelievably proficient at their jobs, and will go to the wall to help. Doctors Kommana and Garcia are wonderful. Kommana did my right eye in 2025 and Garcia did my left in 2021. Pain free. Super simple. Vision perfect.

So during and after Covid, this location was impossible to work with! No return calls.....I…read moreactually had to bring my calendar in to make an appt. Not cool. But because I hold Dr Parks in such high esteem I decided to try one more time. Since my awful experiences they are back on track. Phone's answered, staff great from the reception desk to all the techs. I will now highly recommend this location once again.

I came here with my daughter for glasses. It was the end of the day so I tried to overlook some…read morestuff. When I returned for my daughter's glasses I decided to leave this review. I was referred to this place by another doctor's office. I believe there is probably a business relationship with them. The doctor wasn't very friendly or willing to answer questions I had about the eye exam. I had never had that type of equipment used before. He was almost to the point of dismissive . He did absolutely no education about my eye health or recommendation on what to do for my dry eyes except glasses. I ended up going to an opthamologist after seeing him . And was informed about somethings that I need to have followed more closely. This doctor at Professional Vision never asked what kind of eye drops I was using or gave me any suggestions. When I asked for my prescription he gave me diagnostic codes instead of a reading most people are used to , like 20/20, 20/30. He managed to get my exam and my daughter's eye exam done in about 25 minutes. He didn't bother to explain what kind of glasses he was recommending . ( it was a three prescription lens) I have an astigmatism and his assistant even recommended I not start with glasses that strong since I've never worn glasses . I realize that he is an optician. Although based off of the reference from the other office ( in Baltimore City) I was led to believe he was an opthamologist. The last straw was when I picked up my daughter's glasses and his assistant just handed the case to me. No bag , cleaning cloth, no receipt. I really try to not get any medical care in the Baltimore/ Baltimore County area. There are a few exceptions. But , I feel there is a strong sense of prejudice in this area. I can't help but wonder if I looked different i would've been treated differently. I generally avoid this area because I don't feel healthcare providers take minorities seriously here. Outside of the hospitals and a random doctor here or there. I won't make this mistake again I got my daughter's glasses because she needs them. But , we won't be returning and I will get her eye care somewhere else.

Do not go here!! Nice people but so many errors! 1. Two…read moreyears ago when I went to Professional Vision in Parkville/Carney, they got the progressive lens measurement in my glasses wrong and had to start over. 2. Two years later, the protective coat disintegrated into fog. (Maybe this was my fault, but no one ever told me not to wear my glasses in hot sun or when I opened the dishwasher.) I went back to the Carney store and ordered new lenses for my current frames. 4. Two weeks later, when I went to have the new lenses inserted into my frame, they broke the frame. I accepted a different color frame, they inserted the new lenses, and I left. 5. Within blocks, I discovered that the prism in the glasses, which I need to avoid seeing double, wasn't working. Double vision is not safe! I took them right back; they discovered their transcription error, reinserted the blurry lenses, and put in the order again. 6. Two weeks later on a Monday, I got a call to come in and have the new lenses inserted. One lens had not been "edged" and would not fit. They said they'd take it to their Timonium store on Wednesday to be edged, and I could pick it up in Carney on Thursday. I asked if they could send it over there that day or on Tuesday. "No." I left with the one blurry old lens and one clear lens. 7. On Thursday, I got the call to to come in so they could insert the newly edged lens. When I got there, they discovered that the lens had not been brought back from Timonium. I could wait another day or two or . . . 8. I drove over to Timonium myself and they inserted the lens. I would be remiss if I didn't say that everyone was incredibly nice and said they were sorry. I just can't go back.

I walked into the store in need of a quick repair (replacing a lens that had fallen out)...I was…read moregreeted immediately an served promptly. Everyone was friendly and helpful.

I had an exam with dr Hartz- one of the most despicable doctors i've met: he didn't listen to my…read moreconcerns at all, wouldn't even let me finish them. He was talking over me, and just saying he knows better because he is a doctor, without even listening what exactly is a problem. Extremely rude person. Absolutely do NOT recommend! I read a review on other site that he was rude to a foreigner, considering I am a foreigner too, I see a pattern.

If I could give this place 10 stars, I would without hesitation. This was hands down the BEST…read moreexperience I've ever had at any medical office--period. From the second I walked in, everything felt next-level: the staff was incredibly welcoming, the office was spotless and modern, and the entire visit ran like a perfectly tuned machine. But the real MVP of this experience was Ashlyn. I cannot say enough good things about her. She didn't just provide great service--she completely elevated the entire visit. She was unbelievably kind, insanely knowledgeable, and made me feel like I was the most important patient there. She explained everything in a way that actually made sense (which is rare), answered every question with patience, and somehow made an eye exam feel like a VIP experience. You can tell she genuinely cares about what she does and takes pride in making sure everything is perfect. That level of attention and professionalism is hard to find anywhere, let alone at a doctor's office. The doctor was also fantastic--thorough, efficient, and took the time to make sure I understood everything about my eye health. I walked out feeling confident, taken care of, and honestly a little blown away by how great the whole experience was. I don't usually write reviews, but this place absolutely deserves it. If you're looking for an eye doctor, stop searching--this is the one. And if you get the chance to work with Ashlyn, consider yourself lucky.

I love this practice. Dr. Hur is very knowledgeable, thorough, and professionally personable. The…read moreoffice staff, techs, and eyewear staff are always so friendly and engaging. The eyewear selection is diverse. The overall treatment in this practice surpasses that of the bigger chains. I'm so glad I found them!!

Customer Since 2015:…read more 4/25/22: I, at one time really liked this business for my glasses. After seeing another optical specialist from my health plan, there was a discrepancy about the prescription performed on the glasses I purchased from Levin a year ago. I took them back to the Perry Hall office where they were done originally and explained my concern that the prescription check performed by my optical specialist on my pervious pair did not match what Levin had performed. I was informed by Melanie that there were no issues but she had no problem wanting to schedule me for an eye exam with their optician. I questioned as to WHY I should have another exam even after showing her the recent prescription from my recent optical specialist. After some thought, I agreed to accept the appointment ONLY after it was agreed that I would NOT be charged for the exam via conversational agreement with Melanie. After more though about the scheduled appointment, I later contacted the main office and spoke to Nicole, was referred to Gabrielle at the Harford Road office and explained the matter. I was asked to come in and my glasses were checked by David who was gracious to show me how the prescription was determined. Then, it was suggested by David that I schedule an appointment with their office(Parkville) and be seen by their specialist House on 4/25/22. I stated to both David and Gabrielle that I was already scheduled for an appointment at the Perry Hall office and that I would not be charged. David stated that in other words "he would honor that request'. I do not recall ever speaking to Gabriele about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. On 4/25/22 I had the appointment with specialist House, thanked Gabrielle and David for being so kind and working with my issue. David also suggested that I'd come to the Parkville office for now on if it's not a problem going forward. With enthusiasm I said 'yes'. 5/2/22: I was notified by my Eye Plan via email that a claim was made by Levin for the 4/25/22 appointment. I then called the Parkville office and was explaining to Gabrielle about what was discussed about the appointment and why a claim was performed by their office. Before I could finish discussing my issue, Gabrielle accused me of not letting her explain why and 'she also stated that "I hurt her feelings, because they were trying their best to assist me". Before I said my last words, Gabrielle continued to say "If I don't like it here then I should go somewhere else". I stated that then 'going forward in the future that maybe I should then' because I was not about to get into a shouting match with her. My biggest concern is 2 things: 1. I stated to Gabrielle that IF she had informed me that a claim was being performed and the copay was being waived, then I would not have made the appointment as I stated to Melanie at the Perry Hall office. 2. Accusing me of 'hurting her feelings and stating that "If I don't like it here then I should go somewhere else"? NOTE: They all at Levin were gracious and kind to me in the beginning, but this issue with Gabrielle really changed my confidence in this business provider of services to me, the customer. AGAIN: I do not recall ever speaking to Gabrielle about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. Otherwise, I would NOT have agreed to the have the appointment on 4/25/22.

4/25/22: I at one time really liked this business for my glasses. After seeing another optical…read morespecialist from my health plan, there was a discrepancy about the prescription performed on the glasses I purchased from Levin a year ago. I took them back to the Perry Hall office where they were done originally and explained my concern that the prescription check performed by my optical specialist on my pervious pair did not match what Levin had performed. I was informed by Melanie that there were no issues but she had no problem wanting to schedule me for an eye exam with their optician. I questioned as to WHY I should have another exam even after showing her the recent prescription from my recent optical specialist. After some thought, I agreed to accept the appointment ONLY after it was agreed that I would NOT be charged for the exam via conversational agreement with Melanie. After more thought about the scheduled appointment, I later contacted the main office and spoke to Nicole, was referred to Gabrielle at the Harford Road office and explained the matter. I was asked to come in and my glasses were checked by David who was gracious to show me how the prescription was determined. Then, it was suggested by David that I schedule an appointment with their office(Parkville) and be seen by their specialist House on 4/25/22. I stated to both David and Gabrielle that I was already scheduled for an appointment at the Perry Hall office and that I would not be charged. David stated that in other words "he would honor that request'. I do not recall ever speaking to Gabriele about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. On 4/25/22 I had the appointment with specialist House, thanked Gabrielle and David for being so kind and working with my issue. David also suggested that I'd come to the Parkville office for now on if it's not a problem going forward. With enthusiasm I said 'yes'. On 5/2/22: I was notified by my Eye Plan via email that a claim was made by Levin for the 4/25/22 appointment. I then called the Parkville office and was explaining to Gabrielle about what was discussed about the appointment and why a claim was performed by their office. Before I could finish discussing my issue, Gabrielle accused me of not letting her explain why and 'she also stated that "I hurt her feelings, because they were trying their best to assist me". Before I said my last words, Gabrielle continued to say "If I don't like it here then I should go somewhere else". I stated that then 'going forward in the future that maybe I should then' because I was not about to get into a shouting match with her. My biggest concern is 2 things: 1. I stated to Gabrielle that IF she had informed me that a claim was being performed and the copay was being waived, then I would not have made the appointment as I stated to Melanie at the Perry Hall office. 2. Accusing me of 'hurting her feelings and stating that "If I don't like it here then I should go somewhere else"? NOTE: They all at Levin were gracious and kind to me in the beginning, but this issue with Gabrielle really changed my confidence in this business provider of services to me, the customer. AGAIN: I do not recall ever speaking to Gabrielle about arrangements for making a claim with my Eye Plan for the appointment because I ONLY spoke to David about it at that point. Otherwise, I would NOT have agreed to the have the appointment on 4/25/22.