If I could give this place zero stars I would!…read more Lied and canceled my appointment multiple times. Poor communication skills and absolutely zero customer service. I would not be shocked if this place was on the verge of closing. Consider this place only if you're desperate and want to waste your time. The owner should be ashamed of themselves.

Professional caring and loving what more can you ask for! Full service, and reasonablely priced…read more Henry has been a customer for his entire life! Never had a problem. They are busy so just call a few days ahead. Worth the wait.

I would definitely bring my little one here - thank you so much for your kindness!…read more Vincent was welcoming and overall friendly. Wouldn't hesitate to bring my little one See you soon!

He was drunk when i picked my poor dog up I was so upset. My dog spent hours there and he did…read morenothing.... He was drunk when I got there so upsetting....

My toy poodle Isadora and I received a warm welcome the minute we stepped foot in the door. Donna…read morefilled me in as to what was included in the price of the grooming which was very reasonable. I dropped off a mass of black curls and left with a regal princess. Not only was I totally satisfied but Isa was happy.

We brought our two Maine Coon cats in for grooming yesterday and felt compelled to share our…read moreexperience so others can make an informed decision, especially cat owners. For context, we typically only bring our cats in about once a year when their winter coats begin to shed. Because of this, it's especially important that the grooming is done thoroughly and by someone experienced. We had previously been loyal clients of Kim, who consistently handled our cats with efficiency and care. Grooming is very stressful for them, so finding someone capable and experienced was extremely important to us. With Kim, we could always count on a full, thorough service: bathing, drying, shaving where needed, knot removal, nail trimming, ear cleaning, and sanitary care. That level of care is why we were willing to travel and pay a premium. When we arrived this time, we were surprised to learn the business was under new ownership. We decided to give it a chance. We dropped our cats off at 9:00 AM as the first appointment of the day and were told the process would take approximately 3 hours, which we were completely fine with. Around 11:20 AM, we received a brief call asking if one of our cats should be shaved. We were told they would use their judgment, and that was the only communication we received. By 1:00 PM (now 4 hours later), we returned to check in. What we found was extremely concerning: * One cat had reportedly urinated out of stress and, according to staff, nothing beyond a basic cage bath had been done. * We were also told at that point by Donna that she was uncomfortable handling him and that he would need to be sedated for grooming in the future. This was alarming to hear, as this has never been an issue in the past, he was always successfully groomed by Kim without sedation. * The other cat was still in the process of drying after only being bathed. * Neither cat had received any of the grooming services we came in for (no haircut, no knot removal, no nail trimming, no ear cleaning, etc.). * One of our cats was left drying in a cage next to a continuously barking dog, despite other quieter, more isolated spaces being available. * Both cats were visibly terrified. There had been no proactive communication to inform us of any issues, delays, or inability to complete the grooming. After over four hours, essentially no meaningful grooming had been performed. While Donna was polite, it was clear that she was uncomfortable explaining the situation. Only after we arrived did they begin attempting to brush one of our cats, which raised concerns about whether anything would have been addressed had we not shown up when we did. We ultimately left with two cats who were still matted, unkempt, and significantly more distressed than when we dropped them off. Our main concern is not just that the grooming wasn't completed; it's the lack of communication and the apparent inability to handle cats in a setting that claims to offer those services. Based on this experience, the facility does not appear properly equipped or experienced in feline grooming. We were offered complimentary future services, but unfortunately, this experience has completely eroded our trust. No incentive would make us feel comfortable returning. If you are a cat owner, especially with breeds that require specialized grooming, I would strongly recommend asking detailed questions about experience and process before booking here.

We are so grateful for Michelle & her team at Wags n Walkin! We moved to the area recently and she…read morewas able to accommodate us right away - which was extremely helpful. Our 2 walkers, Amy and Natalie, are amazing and very much loved by our pup Bailey! We always enjoy the pictures we receive from their time. The team has been great even with our last minute needs. Something that hasn't really been available to us in the past. Everyone has been very communicative and very quick to respond. Can't recommend them enough!

Finding Michelle and Wags N Walkin has been the biggest blessing us and for our dog, Murphy! Not…read moreonly does Michelle provide exceptional care, but she also gives us complete peace of mind knowing our dog is in such loving and capable hands. She is always dependable, communicates wonderfully and consistently goes above and beyond. We absolutely adore her and Murphy gets excited every time she comes by. 11/10 recommend!

Just the best...great service at great prices Gus Campestreread more

No place like home!!! That's how your dog will feel. Donna/owner not only does an amazing job with…read morethe cut but handles each dog as one of her own. They adore her and so will YOU!!! And mind you-you will appreciate the VALUE!!!! No need to venture anywhere else!!!

I'm eternally grateful for this pet shop! I recently purchased a female, Bichon Frise, at a…read morereasonable price and she's been an absolute blessing! I knew I was going in to look at her, who we named Snowy, however, all the pups are so adorable and well taken care of! The place did not smell like "dog" and the staff was terrific!! Can't thank them enough for my lil Snowy!!!

I love my baby Molly Go there to get yours. Sal was…read morefantastic , so helpful Everyone loves my happy friendly

If I could add stars, I would! We have been going to Shampooch for several years then we moved to a…read moredifferent state. While at the different state, I brought our Yorkie to several groomers there, we were very disappointed! Fortunately, we returned to NJ and had to call Grace! She's the only one that does our Yorkie perfectly! She's so kind, gentle to our Yorkie, professional and friendly to her clients! Her boutique is just perfect... a one-stop shop! Have your fur baby groomed then purchase reasonable priced, cool clothes, toys, treats, collars and leashes and PUP-CAKES!! We never leave her store without buying the pup-cakes!they always sell out quickly!

I bring my two mi-ki's to Shampooch & my boys are always calm & happy when I pick them up, not to…read moremention that they look great! Grace does a wonderful job !.She is very knowledgeable and caring about her furry customers. I like the fact, that shampooch is more of a one on one atmosphere and when you drop your pup off at his appointment time Grace is always ready for them. I wish doctors offices ran so smoothly.Grace always texts you that your fur baby will be done in a few minutes so by the time of pick up its perfect timing to go home.Grace also has good quality pet items on display from tee shirts to harnesses at reasonable prices."Buddy & Leo " are always very satisfied customers and so is their mommy! See you soon Grace.

The worst haircut our shih tzu has ever gotten. We provided pictures of the haircut we wanted, and…read morehe ended up with a square head. She wouldn't fix it. Ended up asking us to never come back. Not a problem. This horrible haircut cost almost $100.

This place is quite questionable. I was bringing my doggie here because it was close to where I…read morelived and they were able to cut his hair since he's a bit feisty at haircuts (he only weighs 12 lbs.). One time I brought him here for a haircut and it was taking an unusually longer amount of time than normal and I was told he was still in the cage waiting for bath time. After several hours, I called again, still in cage. Then after 10 minutes they called and said he was ready . I found this unusual but didn't say anything. When I took him home, I found out that they had not given him a physical bath but threw some spray was on him which was caked up on his neck. Fraud and yet they still charged me the full grooming price. Never again