Staff is welcoming. I talked to someone over the phone to help with the booking process and she was…read morevery friendly. Booking here is fairly easy. However, this location is very dirty. As soon as you walk in you can smell the very strong stench of urine and there a very common complaints that dogs get sent home with kennel cough or stinking like pee. I believe it may be due to poor ventilation. they also just have the dogs going potty inside everywhere instead of being taken outside. I saw multiple dogs peeing in the building. We did not follow through with our boarding booking. I would not recommend booking here for sanitization and health concerns for your pups. I highly recommend that you visit the location and see if it is up to your standards before bookings. I was able to find a last minute boarding service with S&B Kountry Kennel. This location had proper clean kennels and huge yards for the dogs to be let out to play. They are also staffed with great trainers.

My dog was treated well. I appreciated their pickup times on the weekend were flexible.read more

Oh my goodness! What an incredible vet! We're new to the area and with 6 dogs, it's a bit of a…read morechore to find a place that will take on that many new patients at once! But they opened their doors & welcomed our whole pack warmly and professionally. Everyone from the front desk to the techs to the vets! They took the time to listen to all of our needs and concerns fitting us in within a week after we first called! My dogs already love them and won't be nervous or shy about returning! Even my most difficult guy was put at ease the moment he arrived! Thank you for taking such good care of us! What a relief to find such a super place on our first try!

I am so thankful I found this place. I have a very scared and nervous Great Dane who doesn't like…read morestrangers. I went 2 years without taking her to the vet because we had such horrible experiences. Someone recommended Tender Care and I happily have been driving from midtown Omaha to Gretna for her appointments for years now. Dr. Gustafson is SO patient and so kind and I can't thank her enough. All the staff are friendly and attentive and don't judge me by my anxious dog. Thank goodness for Tender Care Animal Hospital!!!!

This was my first time bringing my chihuahua here while I went on vacation. He stayed for four…read moredays. He was well taken care of. He even had to have medication that they also made sure he took. He was given a bath at my request. I think he even had his nails trimmed. When I picked him up, he seemed very happy. He also physically looked like he was taken care of and nothing bad happened to him. I was very pleased that I went ahead and made another reservation for my next trip.

Between the front desk staff, the groomers, the daycare staff to everyone in between I cannot…read morerecommend Bark Ave enough!! You can see the joy in my dog as we round the corner and the pure excitement when I park! Everyone is so kind and truly loves working with our pets!! The staff throws birthday parties, holiday celebrations, photo ops, and clubs; what more could you really ask for?! And the best part is they tell you about your dogs day, who their best friends are, if they played hard, if they met new people, it's like real daycare . The biggest reason I cannot recommend them enough is everyday when I pick up my dog she can't hardly make it out of the parking lot before passing out. That's how I know she had the best day ever!

My dog got a suite, but when we picked him up he smelled like he had been lying in his own urine…read moreall weekend. Had to bathe him right away. Then he got some GI illness. Uncontrollable bloody diarrhea and vomiting. He's never had anything like that before! So sad! Hopefully this was just a fluke but I'm certainly not happy.

After trying several other places in Elkhorn and not being happy with not only how my dogs looked…read morebut more importantly, the lack of good customer service and the friendliness of other groomers, I set out to find a new place for my fur babies. After getting a referral from a friend, I tried Paradise Pet Suites. Kathy came outside to pick my dogs up (Covid cautious) and was kind enough to give be a few minutes of her time to be detailed on what I wanted.. process was easy peasy! At pick up, Kathy spoke to my husband regarding how good the dogs were, when to schedule them again for grooming and was detailed again about what she had done! Seriously, I AM SO HAPPY TO FIND A PLACE THAT I FEEL COMFORTABLE LEAVING MY DOGS TO BE GROOMED! You can tell Kathy cares not only about her customers but it's obvious she loves her job and the animals. Thank you Kathy for making this such a simple choice!

I had an appointment for 12:30 p.m. I received a call stating they were behind and could you…read morecome in at 1:30 p.m. I said "no problem." When I arrived, I had to wait for assistance, no problem....then the problems began. The girl at the desk said....I see she is here for doggy day care....I said no....she looked again and said ah....an overnight stay...I said no...she stated, we don't have her down which my reply was I received a call from here asking to come in at 1:30 p.m.... then she said " just leave her her..at that point I stated...Why you I trust your business with my puppy if you can't get the basics right.... I continued with...the lack of your professionalism, why would anyone trust this place with their precious pet...she muttered a few words while I said...We're done her and left. There are other groomers on the area I'm quite sure that are professional...just not this place....my advice is think twice before you consider any grooming, any daycare or overnight care here... I would not even bring a toy stuffed animal here.

I've taken my dog here on four occasions for daycare. Although I feel like the staff is friendly…read moreand I feel like he is safe I am hesitate to bring him back for the following reasons: 1. Maybe this is normal for daycares and boarding, but he smells like dog urine when I pick him up. I feel like I need to give him a bath when I come home. 2. The last time I brought him there he developed a respiratory infection after his return. I feel better leaving him home alone rather than here for the reasons above.

Everything is fantastic at Cottonwood Resort! They took the very best care of our little Buddy! We…read morewill definitely go back!!

LOST MY BUSINESS. Cottonwood changed its daycare policy on August 15 to no longer let dog owners…read morereserve dog playtime ("daycare") for overnight boarded dogs (previously was 4 hours complimentary as a "social guest"). I booked my dog on July 23 for this program. I drop her off for Labor Day weekend and boom, my poor dog is not allowed to have any playtime because it's "full" (was there at 8 am...) and is now first come, first serve DESPITE ME BOOKING IT FOR HER before the policy change. I received no phone call about the change, the website hasn't been updated, nothing. This place is counting on you to just accept that you will now have to pay them more to exercise your dog or even to just allow them out of their kennel ON TOP of already paying $53 a night as the CHEAPEST OPTION. Don't do it guys. If you're going to pay for a "pet resort" to lock up your dog all day unless you pay more on top for a "nature hike", there are much cheaper places around Omaha. Don't get scammed by these greedy owners. If it's a volume issue, limit reservations or hire more staff. At a bare minimum, CALL YOUR CLIENTS about any major changes. Greed greed greed. I'm finding a new place.

No cameras in the kennels, no responsibility for visible wounds/blood on my one dog when I picked…read moreher up, new and inexperienced staff, and take no responsibility for issues that arise in their facility if they can't "catch it on camera". I have been taking my Danes here sporadically over the years. My first Dane came back with kennel cough not once, but twice. I decided to not take her back. After that I acquired 2 different Danes and decided to give them another try and boarded my dogs there frequently due to work travel. Luckily no kennel cough, however the cost was outrageous to board 2 Giant Breeds for multiple days on end. I have since switched to having someone come to the house, so I have both a dog and house sitter. All that to say, my most recent experience with them was terrible. I decided to take them for a simple partial daycare day. My two Danes and I arrived right as they were to open at 8am. Multiple employees showed, however none of them were the receptionist so the people waiting couldn't be let in until that individual got there. About 15 minutes later she finally shows, but during this time my girls are getting overly excited and fired up due to the long wait and one of mine decided to nip at her sister in the back of the car. The key here is that when I scolded her and wiped off my Dane that she snipped at--there WAS NO BLOOD AND CERTAINLY NO PUNCTURE WOUNDS. I picked them up at approx. 2pm that day and by the time we got settled in at home, the facility was closed so I couldn't call them to let them know that my dog had completely dried and crusted blood all along her right side of her face, including two very large puncture wounds. I was NEVER notified of these very visible wounds (even if it had happened that morning), and since Paw Spa doesn't have cameras in their kennels, there's no way to know what actually happened. After sending pictures to my vet, I ended up having to rush her in as the wounds were severely infected and required antibiotics and a $215 vet bill. The staff I spoke to the days following, tried their best to help and were very kind but the owner had been out of town and fell ill, so I had to wait nearly a week for a call back from her to "remedy the situation". When she called me, she was completely accusatory, defensive, and blamed me and my dog that had snipped in the car that morning but again, no puncture wounds or blood after this incident! She forcefully told me she most certainly would NOT be paying the vet bill and that the only incident was with my dog in the parking lot. When I called out the fact that nobody noticed, she turned the blame on me that I hadn't either; which I did, but it was after hours for them. She then continued on that "her staff is new, they've raised minimum wage and she's a small business, and taxes are out of control", etc. NOT MY PROBLEM OR RELEVANT. She determined she would not be allowing them to board in the same kennel which I agreed to, however I would be charged double; make that make sense when it's no different than two dogs going for one day-hmmm? Her "solution" was to begrudgingly offer me two free daycares (which is actually one day since they apparently have to be charged twice for being in separate kennels). I was so infuriated and flabbergasted at the situation that I said fine. Why in the world would I ever take my dogs back there after this? Clearly my dogs were not getting the attention or affection they deserve while there, or someone would have felt and saw that my dog had extremely visible wounds and blood on her face. Lack of responsibility and blame game from the owner, inexperienced and newer staff, overpriced services, why go back? DO NOT RECOMMEND. There are so many other fantastic, affordable solutions out there where my dogs get the love and attention they deserve.

DO NOT COME HERE. I…read moream beyond furious with The Paw Spa Pet Resort. To make this even worse, my dog was only there from Friday night to Sunday afternoon. In less than two days, she came home a complete wreck. She reeked of poop and urine, had visible scratches on her nose, chipped nails, and had fully lost her bark. That does not happen from normal "play." When I raised serious concerns, I was brushed off and told she was "playing hard" and that we were "lucky" they did not charge us for the "sanitation bath" they told me they gave her. Sheila, the owner, even dismissed my concern about my dog losing her bark by saying, "dogs bark, they bark all the time," followed by, "I can take you back there so you can hear." This was said instead of showing any concern for my dog's condition. Every attempt to get real answers was met with a condescending "we have it on camera," yet no explanation, accountability, or effort to resolve the issue was provided. The conversation ended with Sheila abruptly hanging up on me the moment I said we would not be returning. No apology. No concern for my dog. Just hung up. This is appalling customer service and extremely concerning animal care. If a dog can come back in this condition after such a short stay, that should alarm any pet owner. Do not trust this place with your pet.

I moved to Omaha in June from Virginia and was in a tight spot. Our house wouldn't be ready for two…read moremonths, and a hotel room just isn't the best spot for two GSDs. I contacted Fidelity K9 for their six week train & board. Our youngest just turned a year old, and we were struggling with getting her to the same level of obedience as our older shepherd. Our older shepherd was having a lot of leash reactivity and high anxiety. Steve reached out to me directly to go over what we wanted out of the program and the problems we were having with them at home. He really went above and beyond for us. As stressful as a cross-country move is, it was so kind of Steve to give us recommendations for places to stay that would take our dogs after they finished training and was incredibly flexible when we needed to postpone drop off because of a hiccup in our move. I could immediately tell that he genuinely cares about his clients. We dropped our dogs off and enjoyed catching their progress videos every week. They were improving and learning so much! I was shocked how well they handled our older dog's leash reactivity. Our youngest is practically a new dog. Our 2 week follow-up got pushed back because of my work schedule. In that time, our dogs were in a single hotel room and were feeling the cramped environment and having some trouble adjusting. We talked to the trainer at our follow-up, and she gave us the best pep talk ever. Since our follow-up, we haven't had any further issues. She made it clear we had lifetime support and to call if we were getting overwhelmed or having trouble with them. Again, everyone here always gave me the impression that they didn't just care about our dogs, but they cared about their people clients, too. We're all moved into our house with 2 well-behaved, great dogs, and I'm so thankful to the trainers at Fidelity K9.

**I admitted something was wrong with the dog after we first saw him and he growled at my wife at…read morehis 'graduation'. I never said that the dog had issues genetically. I don't have access to genetic testing and neither do you. I brought my 2 year old German Shepherd in for a private session after the dog growled at my wife when trying to get him inside. Steve said the dog would benefit from a 6 week board and train for $3500. Thinking this was my last option I dropped him off a week later. The busi doesn't give you any updates other than 720p footage of the dog walking with a trainer, or their attempts to play with your dog. After 5 weeks and 3 videos Steve the owner called me saying "were just scratching our heads and don't know what to do with your dog". He said he was moody, and probably just had anxiety. He recommended trying a medication so I called the vet and brought in pills the next day. After 6 weeks I went in and none of the trainers there looked confident in their work, and were still scratching their heads other than saying the dog "had bad genes". They had me sit in the training room and were holding the dog by two leashes, and figured the best way for our dog to see us was to hold the leash and have him approach us with tension on the leash as we sat. The dog growled at us and it was clear he was worse than before. The dog could not come home with us and now I'm out $3500, and a dog. I have no i what I paid for other than making the dog worse and confirming everyone's at the homes fears about the dog. I believe Steve has no idea what's happening at his business and they're not standing by their work. That dog would of done better had be never gone to that the 'board and forget' training program.

Love taking my dog here for grooming. If you have a small dog that gets nervous, this is the place…read moreto go. There is never more than 1 to 2 dogs there at a time so they get lots of attention and she is so gentle with them. It's a nice quiet calm setting. The grooming is top notch!!

We had a beautiful white bichon poodle mix dog who was very nervous and high strung. Colleen bathed…read morehim, groomed him and boarded him while we traveled on many sports weekends with our children. She did an excellent job with him and I would never have left him with anyone else. He has since passed away and now we take our two little mixed breed senior dogs to her for regular baths and nail trims. She treats them as if they were her own fur babies.

Great spot for my dog to run around! And did I mention it's a really large and roomy place for…read morethose that have larger dogs that require more excercise. Eva, Steve and Stephanie are wonderful and will treat your dog like their own. Super friendly and loving! On another note, they currently do not separate small and big dogs which is unfortunate as I would have to call them daily to see if my dog (who isn't a big fan of smaller dogs) can come in. So if you're concerned for the safety of your dogs or other dogs, this might be a hit and miss.

AWFUL. NEVER AGAIN…read more This is the first poor review I've ever left for anything in my entire life. I am a 15 year military veteran and have boarded my dogs dozens of times for trips, deployments, holidays, etc. Never could I have imagined "dog boarding" to not include kennels? Here was our experience: I was slightly late trying to get Christmas boarding secured for our two dogs. I made the reservations approximately two weeks before Christmas as a result of our normal 3 locations being booked. I found the Paws N Play website via Google and called to inquire availability. They advised they had room for overnight boarding on the dates we needed. I then filled out a 5 page questionnaire and emailed over vaccination records for each dog. When I arrived to drop the dogs off, there was no one working in the main area inside the doors and there was a sign to come around the corner to the garage. The door on the garage said knock softly, so I did. Then the door opened and 10+ large (100+ pound) dogs came running out, surrounding me, several jumping on me and my dogs (mine were both leashed). The owners? asked the dogs names and when I'd be back. I looked around and noticed the areas where the kennels were did not have heat (it is the middle of winter). I asked where the dogs would sleep? They advised the dogs would all sleep together in the "garage". There were over 15 dogs, and only 6-7 kennels. I told them it seemed odd to me that all these random dogs would be allowed to run loose together and then would be left alone overnight not kenneled? They said it was fine and reassured me it would be alright. I had to make the decision of skip Christmas vacation out of town, or leave the dogs with these people who obviously have no business in the boarding business. I left the dogs as we would only be gone 48 hours. They advised the dogs were supervised from 8AM -7PM daily and were "put to bed" around 7PM daily. When I returned slightly less than 48 hours later, the lights were off to the building and I could hear all the dogs running around together, not kenneled. Dogs ranged in size from 20lbs - 130lbs approx and all dogs were allowed to run together completely unsupervised. I then had to go knock on the house (detached from the boarding facility) and ask to get my dogs. When they let me in the facility, I confirmed the lights were off and the dogs were free to do whatever with no supervision, and not kept separate from each other. We have lived in many different cities, and boarded our dogs at dozens of locations over the years. I have never had a bad experience anywhere, and don't pay for lavish accommodations. This was the most expensive I've ever paid at $56 for 2 dogs for 24 hours. This was also the worst possible experience I could've imagined. I thought for sure I would be returning to find severe injuries or illness to each dog. That luckily did not happen, but I can assure you - at some point it will become a reality for this horribly managed establishment. I will also be following up with the State of Nebraska to conduct an inquiry as to the policies and practices of this facility. I would not recommend any services from Paws n Play Omaha, and will continue to spread the word to avoid at all costs.