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Paradise Pet Suites

3.6 (12 reviews)
Closed • 8:00 am - 5:30 pm
Updated over 3 months ago

Services - Paradise Pet Suites

Bath and groom only

Pet boarding

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All of the food, treats and medication we received back.

Starved our dogs and forgot to give our senior dog essential medication. This was our first kenneling experience and it will be our last. As a first timer, I was understandably anxious about the entire situation. I have a 10 year old difficult rescue and a three month old puppy. Therefore I asked a ton of questions and the owner Kathy assured me many times that their stay would be amazing especially since I was paying more for the Luxury suites. When we went to pick up the dogs they were very anxious and excited to leave. After arriving home the dogs seemed excessively hungry so I fed them early and noticed they weren't even chewing the food, they were swallowing it almost whole. Soon after that I started to unpack their bag of toys and essentials and I noticed that the pre-portioned and pre-packed food was hardly touched. I packed 3AM food bags and 2 PM food bags = 10 total and received 8 bags back. I even specifically labeled each one with the dogs name and added AM and PM because the staff requested that I do so. I fully understand that dogs can get anxious and not eat while their owners are away, but why were they not at least given the brain stimulation treat balls and other snacks I packed? Also, my senior dog was never given her arthritis medication, even though I gave detailed directions over the phone and to the drop off lady in person. I packed 6 Carprofen pills inside her prescription bottle and even added the treats I usually put the pills inside of in a ziplock bag with directions on the front. My elderly dog was so stiff and sore she had zero interest in doing anything the day we brought her home. I didn't expect everything to come back empty but I expected that they would be at least given the proper amount of food and care while at the facility. I sent an email and called to express my concerns and was met with apologizes and a "free nights stay" at their facility. I do not plan on ever coming back or trusting any boarding facility again.

Steve

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4 years ago

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7 months ago

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6 years ago

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5 years ago

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5 years ago

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5 years ago

Wonderfully caring folks. They take great care of my pets. There is no substitute for love!

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7 years ago

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4 years ago

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3 years ago

Business owner information

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Tom B.

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7 years ago

We just moved to Elkhorn, our Golden Doodle has been apart of our family for 3 years, this is the worst haircut she's ever received.

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10 years ago

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9 years ago

Very nice people who really care about pets and their owners. They really went above and beyond for me and my dog.

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Having someone love on your pet while you gone gives you so much peace…read more However, when I got home I had so many wonderful surprises, such as the kitchen was spotless, guest room too!

1) David and Abby are awesome. 2) David and Abby go beyond…read moreyour expectations. 3) David and Abby treat your home with respect. 4) David and Abby are attentive to your pets. David and Abby watched my three dogs over Christmas in 2021. Not only do we have dogs but fish, frogs, and axolotls. It's kind of like a mini zoo :-). We asked David and Abby to treat our home like it was their own for the week my wife and I were gone. We were happy to find out that they took advantage of this with guests over for dinner. When my wife and I got home we found our home cleaner than we left it! Beds were made, carpet was vacuumed, all trash was taken out, dishes were done. The refrigerator was even wiped out and organized! During the week there was some odd noises coming from a saltwater aquarium. When Abby called me and described the noises I knew exactly what was going on. Through FaceTime video chat I walked her through solving the problem. Abby took it upon herself to make sure all of our pets, not just the ones we were paying her to watch, we're taking care of. I've had other house sitters in the past and could tell through my dogs' behavior that they were ignored. They fell into bad behaviors like getting into the trash, running outside at 3:00 in the morning, and peeing on the carpets. When my wife and I got home after the dogs were watched by David and Abby I could tell that they were cared for. None of the bad behaviors existed after we got home. David and Abby will be my only phone call I will make for watching my dogs when I go on vacation next. If David and Abby are unable to watch my dogs while my family and I are away, I will reschedule my vacation. If you had dog sitters who you paid to take care of your pets while you were gone and you know that they only came by the house for an hour or two to let the dog outside and to make sure there is food but had higher expectations then look no further than David and Abby. David and Abby will treat your pets like family and take care of your home the entire time you were gone.

Paradise Pet Suites - groomer - Updated July 2026

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