Hmmm, first they forget about making my coffee I paid for. Happens too often. Are they not getting new certain magazines in to maybe punish some male clientele. Seems that way. read more

I took my daughter the other day to buy a book for school. We didn't know if they would have it but no one was there at the Customer Service desk. So we started looking. Finally a lady asked my daughter if she needed help. She said, yes she is looking for a book called The Bell Jar by Silvia Plath. I was on the other side so she didn't see me. In a rude tone she said (Haven't you ever been to a library before you have to look by last name) then started to pronounce the authors name like my daughter (who is 16) didn't speak English. These people need to read a book on how to treat Customers because this place is obviously slacking in that department. Horrible Customer Service! read more

I've been boycotting this store since 2009. One afternoon after browsing for a while with my kids, I allowed my 10yo and 8yo to stay in the children's section to pick out a book to spend their allowance money on while I ran next door to TJ Maxx to buy the toddler a pair of shoes. I'd been gone 30 minutes when I returned to find the horrid lady in the children's section had called the police on us. She never asked the kids their ages and didn't ask if they had a way to reach me (they did). The police talked to them, realized they were perfectly well behaved consumers, and assured me I'd done nothing illegal. Avoid like the plague. read more

Not great, just meh. Won't stop me from coming, but this place could use some work. Also the baristas are slow and somewhat unprofessional. I don't come here for the coffee, just an observation. Too bad there aren't many bookstore options around here. read more

I like how the Starbuck's here is I the center of the bookstore. Nice place to people watch! Ahh, but that was in my more formative years, before having a kid. Now, we go there mainly to look at the kid's section and I think they have a good variety. Definitely like spending an afternoon here chillin' with the kiddo and picking out books! read more

We were in town visiting Arizona and we found this Barnes & Noble. My daughter needed a book for her high school class. The staff was very friendly and helped us find the book she needed. We spent more time there looking at the other books that they had. This Barnes & Noble was very nice it had a starbucks inside with seating. We will definitely come back. read more

This is my best place to do my homework. I go to the Starbucks cafe on weekends to get my favorite drink ever. The employees who work there are awesome and always give excellent customer service. Stephanie makes this cafe five stars, thank you for your wonderful work. read more

I generally visit this Barnes and Noble to use the starbucks area but the first time I visited this location it was about to close and I ran inside to grab a bookmark and even though they closed in 5 minutes the later was badgering me to get out quickly. My girlfriend works in the area and I use this area for its wi-fi when she has shorter shifts. I usual will buy a rice crispie or a frappucino. There's this spiky haired worker who when I don't buy something and I'm on my laptop will bother me until I buy something. Then when you buy something he still has a scowling attitude. I once was there for an hour and he asked me every ten minutes if I needed anything, giving him the same response each time. Afterwards I got up and looked at some books and it seemed one of the associates followed me around to see if I was going to steal anything. I haven't been back since. read more

Stopped by this store to buy a new nook. Not one staff member came over to the nook area to assist me, even after I requested assistance. Requested a second page and requested the manager paged. Insincere apologies were given, when an employee finally showed up. Turns out the nook glow light does not have room for my memory chip. Did not purchase anything. read more

We've been here a couple of times now trying to give this location a chance, but it's hard to like it. It looks like a great place...it's so big, it should have just about anything, but we find the inventory & selection available has a lot to be desired. My teenager says it has a whole lot of nothing. You'll find all the typical & standard stuff but nothing unique at all & no variety as far as books go. It feels like more of a bakery/coffee bar/gift shop & not actually a good book store, which is a shame. The customer service is hit or miss as well...we've found you have to track down people to help you if you can find them & the front cashiers practically ignore you. On the two occasions we've come to this store, we had to wait for cashiers to finish up personal conversations for several minutes before they realize they have a customer waiting to check out. Not coming back here anymore. read more

Every single time I call them to look up something for me I am nervous to talk to an employee because you never know what kind of attitude your going to get. As of lately, it has been coming off very rudely each time I had called. The thing that upsets me most though is not just the attitude but the employees always feel the need to throw in a little side comment to assure that they are the smarter one. It just sucks because it is the only Barnes and Noble in my area and I really love them because they have exclusive items just for their stores. Doesn't make me want to shop there anymore. read more

Staff is friendly, great book selection, awesome Wi-fi. The only thing that I don't like about this Barnes and Noble is the bathroom. The toilet was covered in explosive diarrhea, I had to go to Hobby Lobby to use the restroom :\ overall I give it four stars read more

B&N used to be my favorite place, but this specific location is some what disappointing. Once you walk in, it's kind of depressing. No pleasant welcoming staff, sparse decor, just overall not impressive. Much more lively at the Borders across the street. A highlight is that a Starbucks is inside, although they do not accept Starbucks gift cards. And they do have a sort of nice childrens area with a train table. But the floors are disguisting, HUGE dust bunnies everywhere; not cute. My daughter was looking at the board books, and of course some of them were on the ground, as with all kids. A sales associate asked that she not touch the books and for them not to touch the ground. SERIOUSLY?! I can understand because some parents don't pick up after their kids, but I always do. I just didn't like the associates snide attitude and unrealistic expectations for the "kids area". Anyway, the B&N at Desert Ridge is better. Just my opinion. read more

I'm comparing this B&N with the B&N in Surprise. This one in Glendale has a large open, barren area for seating, but only 3 chairs. I asked the "manager" if I could have a meeting (about 8-10) people for one hour there, but are there more chairs? And a table? She was curt and not helpful at all. She said "the chairs are for customers." I said, "We'd be customers." Because we'd all get coffee and some would purchase books. She curtly said, "We use the tables for displays." There was only one tiny table in that huge area, with a few books on it. No tables at all for customers. She said that I could bring in my own chairs. There is seating of course at Starbucks, but I needed chairs I could put together in a group. I compare this to the helpful people in Surprise B&N, who have long tables and lots of chairs in their seating area and the manager in Surprise could not be more helpful, bringing chairs, offering tables for us to sit at for meetings. Glendale's B&N needs to offer more seating for people in that large, barren area. It's cold and empty looking. Not inviting at all. read more

Never anywhere to sit and study. No outlets for your laptops in cafe area. Outlets have post it notes saying BROKEN and have said that since I started coming here for about a year now. I think there are only 2 working outlets against a wall and someone is most likely using them already. They do not accept Starbucks gift cards. Although I do enjoy the variety of books. read more

It's nice to still have one large book Company still in business. A large magazine section and selection of books. There could be more places to sit and relax while browsing. Never tried anything in the coffee shop so I can't rate that but there's always a line. I especially like The bargain books in the first three or four aisles. The hard cover new books are typically overpriced and can't compete with Amazon but it's nice to see them on sale in the bargain area at some point in the future so I can wait. We typically shop in here at least once every couple of weeks and purchase paperbacks regularly. read more

Great place to grab a cup of coffee or find a good book. Staff is very friendly and store well kept.

This review is for Starbucks. The most expensive green tea refresher in the valley. I always pay $2.75 for venti green tea lemon refresher but she charge me $5.50. I won't be back. read more

I agree with the posts here that the Starbucks inside this Barnes & Noble is not a welcoming place. Most of the staff people I've seen are brusk, rude, and unhelpful. Right now I'm sitting here watching the dark-haired worker behind the counter. I stood for a while trying to order, but she ignored me, working on some coffee. Never even a "I'll be with you in a minute" acknowlegement. I finally walked away and sat down with a book. As soon as I left she started serving people. I'm expecting one of the staff to come over and ask me to buy something, as has happened before. I'd like to tell them that the snot behind the counter ignored me. Maybe she didn't like my looks. Who knows? I've had this kind of experience before at this Starbucks and fed up with the staff here. They need a little customer service training. read more

Very disappointed. I went to pick up a book for Father's Day, as I saw online they had the book in stock. However, Barnes and Noble does not honor online prices in their stores, thus the book I wanted to purchase was $20.00 more in store. The sales girl took the book off my order, but instead of putting another book I was actually paying for in the bag she put the more expensive one in the bag. I went out the next day and told the manager about the mix-up and asked if there was any way she could honor the online price. She absolutely would not even consider it, even though it was their employee who made the mistake, and I had to give the book back and was left without the gift I wanted to give. I went home and saw that the exact same book was cheaper on Amazon. I don't think I'll be giving Barnes and Noble my business any longer, especially when I can find the same books cheaper on other sites. read more